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    Selwyn Pacheco
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    Linda Harrower
  • David Montero
    David Montero
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    Sarah Bryan
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    Debbie Keyte
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    Sarah Gregg
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    Chloe Butler
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    Jenny Holland
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    Toni Flynn
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    Alisha
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    Laura Delion
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    Ieva Polskaja
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    Nicky Thuneke
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    Peter Hilborn
We specialise in lettings which is why we are the experts! We are successfully letting property across Forest Hill, Camberwell, Dulwich, Sydenham, Brixton and surrounding areas and offer the highest level of customer service, expertise and knowledge to both landlords and tenants. South East London is a popular place for professional couples thanks to the great commuter links into the City and therefore makes a great place for buy to let. Our team of lettings and property management experts hav Read full description...e first hand knowledge of the area, making us the perfect choice to let your property or find you a new home. Plus if you are a landlord looking to buy to let we can offer impartial advice on that too.
Leaders

9-13 The Facade, Devonshire Road Forest Hill, London
Greater London
SE23 3HA

020 8699 1600

Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Good Service, Efficient and Helpful, On hand with relevant information when needed. In regular communication about moving details and setting up utilities details....
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Was this helpful? Yes
Jul 02,2016
Minithumbdown
By:
Jul 02,2016
4 people found
this helpful
Terrible experience with this agency - did not keep us updated on our offer or subsequent move, gave us incorrect details multiple times and when unbelievably rude. The experience was so poor we moved letting agencies and luckily the landlord subsequently moved agencies so we could still rent the property....
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Comment on agent fees
Average
Was this helpful? Yes
Feb 25,2016
Minithumbdown
By:
Feb 25,2016
7 people found
this helpful
Worst service I have ever received. He asked questions which are not relevant to the service he provides. He should not be working with people or for people . He is lacking basic skills. Extremely disappointed....
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Comment on agent fees
bad
Was this helpful? Yes
Jun 04,2014
Minithumbdown
By:
Jun 04,2014
3 people found
this helpful
I would strongly discourage prospective tenants from using this lettings agent. We have been renting a property through Leaders (Forest Hill Branch) for over a year and almost without exception their response to issues we have raised has been sluggish, parsimonious and disorganised, and the fees they charge for the most trivial tasks are extortionate. When originally viewing the property we noticed a patch of mould spores on the bedroom wall directly above the bed which we were assured would b...
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What agent could do to change your mind?
Improve internal communications, follow-up on ongoing cases in a more timely and organised fashion, reduce tenenacy renewal fees.
Was this helpful? Yes
Mar 12,2014
Minithumbup
By:
Mar 12,2014
0 people found
this helpful
Over the many years we were renting the house Linda was always helpful in solving any issues that arose and especially in tieing up issues around the end of our tenancy. She was always courteous and professional and a good representative of the organisation....
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Was this helpful? Yes
Feb 23,2014
Minithumbup
By:
Feb 23,2014
0 people found
this helpful
Excellent customer service and cooperative during the application and moving process. The display cards in the office window are very clear with good standard photos and when I had to visit the office the other members of staff were very welcoming. I will use them again....
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Was this helpful? Yes
Feb 21,2014
Minithumbup
By:
Feb 21,2014
0 people found
this helpful
Everything was dealt with professionally and efficiently. The tenants were luckily found within hours of my handing over the keys which was very good, but made it all rather fast and there were some questions in my mind about the detailed process - I\'m sure if I hadn\'t been at work and unavailable, these would have been dealt with before rather than after finding the tenants. All of the paperwork was dealt with electronically which was new to me and felt rather unfamiliar, but it all worked ...
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Was this helpful? Yes
Feb 11,2014
Minithumbup
By:
Feb 11,2014
1 people found
this helpful
From my initial visit into the branch to discuss the letting of my newly refurbished property the service was excellent. The service was efficient and professional and my property was let in a very short space of time. The property details were well written and the photos showed the property at its best and throughout the process I received regular updates on how things were going. I would highly recommend them....
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Was this helpful? Yes
Feb 06,2014
Minithumbup
By:
Feb 06,2014
3 people found
this helpful
Right from the viewing all the way through to us moving in, Selwyn was absolutely fantastic. Always very honest in the answers he gave to our questions and extremely efficient in everything he did. We just moved to London from Reading and I must say it was an extremely refreshing change from the usual, frankly awful service we\'ve experienced from other letting agents. Thank you Selwyn....
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Was this helpful? Yes
Jan 20,2014
Minithumbup
By:
Jan 20,2014
2 people found
this helpful
I got the dream flat i was looking for and without lauras help and prompt responses to all things needed to get through the process of letting the property it wouldnt have been possible. Thanx for your help laura you were great!!!...
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
1 people found
this helpful
All great, wish all agents were that good!. Too many agents ignored me in the past, didn\'t provide, things had to be repeated, or done myself. These guys are above expectations, really. Highly recommended to anyone....
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Was this helpful? Yes
Nov 13,2013
Minithumbup
By:
Nov 13,2013
5 people found
this helpful
From the minute my partner and I met Selwyn Pacheco, Lettings Consultant with Leaders Forest Hill and Camberwell, outside the towering facade of our new home for our initial viewing, he was personable, professional and enthusiastic. Within minutes of entering the property, we knew that we wanted it and over the next few days, Selwyn guided us through the subsequent administrative procedure with patience, diligence and efficiency. Always accessible via email and phone, Selwyn was prompt to answer...
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Was this helpful? Yes
Nov 02,2013
Minithumbup
By:
Nov 02,2013
2 people found
this helpful
As a member of an investment company with a portfolio in property we use Leaders for the majority of our properties for continuity. We have found Leaders to be extremely proactive, professional and cost efficient. We would highly recommend them to others. It is a shame they do not have a presence country wide!...
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Was this helpful? Yes
Nov 02,2013
Minithumbup
By:
Nov 02,2013
3 people found
this helpful
Very enthusiastic from start to finish, honest and up front about all fees and charges, reassuring when we had any concerns and generally all very personable and friendly people. Have only just let the property so I can\'t speak for what they are like during the tenancy, but the experience has been excellent so far....
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Was this helpful? Yes
Oct 31,2013
Minithumbup
By:
Oct 31,2013
2 people found
this helpful
We have always used The team in Forest Hill to help let our property. Over the years we have established a good working relationship and they are very professional at all times. They have always managed to find good tenants quickly and at the rate we wanted. This time round has been particularly good with a smooth and fast turnaround. They offered to help me with moving some furniture too which went above and beyond their duties. Paperwork was all done online which saved time- so as l...
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Was this helpful? Yes
Oct 19,2013
Minithumbup
By:
Oct 19,2013
1 people found
this helpful
From the very beginning to leaving the flat I was provided a professional but genuinely friendly experience/service, I kept thinking that they worked more for what they are paid, I\'m in Australia now living a new life, I feel that my flat is well looked after by Leaders, I feel safe and well looked after, Thankyou very much to all the staff in Leaders in Foresthill, all the best to you :)...
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Was this helpful? Yes
Oct 18,2013
Minithumbup
By:
Oct 18,2013
4 people found
this helpful
Great service, took care of absolutely everything. All staff in branch are very professional and helpful, always go the extra mile. I\'ve dealt with quite a few letting agents in the past and can honestly say that Leaders are by far the best. Fees are very reasonable too! A credit to the industry....
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Was this helpful? Yes
Oct 14,2013
Minithumbup
By:
Oct 14,2013
3 people found
this helpful
Leaders have consistently offered a comprehensive and attentive service. They have often gone the extra mile and been extraordinarily accommodating to our needs as landlords. We would certainly recommend them and the team at Devonshire Road for their cheerful and diligent approach to managing the lettings process....
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Was this helpful? Yes
Sep 24,2013
Minithumbup
By:
Sep 24,2013
1 people found
this helpful
Moving house is always stressful and time consuming, especially as in my case moving to live in London for the first time. My property search started like most with online searches for the perfect home, I'd contacted many Agents and hadn't received much of a response. It was only when I spoke with Leaders that I received the personal involvement and help I needed. The very first telephone conversation with Laura proved invaluable, the professional nature and her extensive knowledge of the proper...
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Was this helpful? Yes
Sep 18,2013
Minithumbup
By:
Sep 18,2013
3 people found
this helpful
My partner and I recently relocated back to London and had a very short window of time to find a home (not just a place to live) before we started work. The service we received from Laura and Ieva was exceptional, in fact I have never received customer care like it. They were incredibly helpful and supportive throughout the process, returning calls and answered questions the same day if not the same hour and always with a jolly tone in their voice. I would like to thank you both, so much for all...
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Was this helpful? Yes
Sep 09,2013
Minithumbup
By:
Sep 09,2013
4 people found
this helpful
The service we have received from David, Selwyn and the rest of the team has been exemplary. Our questions were promptly answered and any issues or concerns addressed very quickly. I wouldn\'t hesitate in recommending Leaders to prospective landlords....
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Was this helpful? Yes
Aug 23,2013
Minithumbdown
By:
Aug 23,2013
0 people found
this helpful
Nicky Thunecke is supposed to be our property manager but since we have moved into our property communication with her has been very poor. Emails are not replied to and promises to call us back are not kept. I have written every day for our issues to be resolved but to no avail, hopefully by reading this review Leaders may follow up finally on the issues that we have. I am not happy with Leaders as an agency, from the moment we signed and paid our deposit the service and comminucation has bee...
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What agent could do to change your mind?
I would not recommend Leaders agency. From the outset they have been unhelpful and slow to respond. I do not feel that they are trustworthy and that they are just out to take your money.
Was this helpful? Yes
By: David Montero - (Branch Manager)
Sep 03, 2013
View all comments (1)
Hi Jenny Sorry to hear this, please can you call or email me (davidmontero@leaders.co.uk) directly your issues. Kind regards....
Aug 08,2013
Minithumbup
By:
Aug 08,2013
2 people found
this helpful
We have just rented a flat through Leaders in South Norwood. We worked with Toni flynn who was very helpfull, friendly and professional. The process has been smooth and easy and it has been good to see how things should be done and as a couple and your first flat together we are very happy with the approach Leaders have given use. in the South Norwood area it has been a relief to find an agent who has been so great. Thanks Leaders and Toni flynn...
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Was this helpful? Yes
Aug 08,2013
Minithumbup
By:
Aug 08,2013
2 people found
this helpful
Was amazing. They worked really hard, we\'re very helpful with my situation. Extremely friendly which helped me relax. Processed my paperwork in quick time from viewing the property to move in date was only five working days! In the past I\'ve done business with some doggy shifty agents but these guys really were the best! The fees they charge are good as well, half the price other agents have charged me!...
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Was this helpful? Yes
Aug 08,2013
Minithumbup
By:
Aug 08,2013
4 people found
this helpful
Throughout the whole process leaders have been excellent, giving us great advise, very quick and efficient communication, understanding our needs and working hard on our behalf. Every member of staff I\'ve spoken to is friendly and professional whilst also treating us in a personal manner. We\'ve gotten used to letting agents treating us very badly in Brighton and were bowled over by the attitude of the staff here. One of the main selling points of the flat we now rent is that we knew we\'d be i...
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Was this helpful? Yes
Aug 07,2013
Minithumbup
By:
Aug 07,2013
7 people found
this helpful
My flatmate and I went through Leaders to rent our new property, and received an absolutely excellent service from everyone that we dealt with in their Forest Hill office; in particular, Selwyn and Alisha. They were extremely flexible, allowing us to put down our holding deposit over the phone as we had to attend a concert. They were very clear and upfront about what we would need to pay (i.e. deposit, first months rent) and there were no unexpected or unfair fees. They answered all of our quest...
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Was this helpful? Yes
By: Selwyn Pacheco - Lettings Consultant
Aug 07, 2013
View all comments (1)
Hi Kathleen! Thanks for your great feedback and was a pleasure to help you find you & Anthony a property to rent! :-)....
Jul 22,2013
Minithumbup
By:
Jul 22,2013
2 people found
this helpful
Leaders was excellent for renting our new flat. They were professional and took care of all of the checks without any issues. They are by far superior to any other letting agency that we have dealt with in London, especially the larger firms who seem to be the worst when dealing with customers. I would most definitely recommend Leaders for letting in London....
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Was this helpful? Yes
Jul 09,2013
Minithumbup
By:
Jul 09,2013
3 people found
this helpful
We found leaders to be very professional and efficient; the whole process from viewing the property to signing the papers was simple and quick and we couldn\'t be happier with our new flat! The team are all very friendly, helpful and approachable; we feel confident using their service....
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Was this helpful? Yes
By: David Montero - (Branch Manager)
Jul 10, 2013
View all comments (1)
Thanks Lia. Glad you are happy with our services.....
Jun 27,2013
Minithumbup
By:
Jun 27,2013
0 people found
this helpful
My experience was very good overall with is branch and all the staff I had contact with. Everything was performed efficiently and on time. I didn\'t have to chase anything. The best thing was that I didn\'t need to go into the office (it was a very busy period at work), everything was done online and via email and scanning documents across. The staff were always polite and accomodating....
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Was this helpful? Yes
Jun 26,2013
Minithumbup
By:
Jun 26,2013
1 people found
this helpful
This is the best estate agency we have dealt with in London (and trust us, we have dealt with many). They were very organised, friendly and helpful from the beginning. Once our offer was accepted, the process was very simple and straight forward. We are extremely happy with our new home and feel in very good hands. We would like to thank them again for all their help and highly encourage individuals to find a property with them....
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Was this helpful? Yes
By: David Montero - (Branch Manager)
Jul 10, 2013
View all comments (1)
Thanks Gwen, Im glad you both are happy! You have a stunning property, congrats & enjoy!....
Areas covered
  • SE4
  • SE27
  • SE5
  • SW2
  • SE15
  • SW16
  • SE19
  • SE20
  • SE21
  • SE22
  • SE23
  • SE24
  • SE26
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 0 54 4 0 0 0 0 5 0
Selwyn Pacheco - no image available Selwyn Pacheco
Lettings Consultant
34 reviews

About Selwyn No description set View full profile
Linda Harrower - no image available Linda Harrower
Senior Property Manager
11 reviews

About Linda No description set View full profile
David Montero David Montero
Branch Manager
19 reviews

About David I have worked for Leaders for nearly 10 years, I personally believe it is our duty as Letting Agents to educate both Landlords & Tenants.  Honesty, Transparency and Professio View full profile
Sarah Bryan - upload your photo Sarah Bryan
3 reviews

About Sarah No description set View full profile
Debbie Keyte - no image available Debbie Keyte
Property Manager
3 reviews

About Debbie No description set View full profile
Sarah Gregg - upload your photo Sarah Gregg
3 reviews

About Sarah No description set View full profile
Chloe Butler - upload your photo Chloe Butler
0 reviews

About Chloe No description set View full profile
Jenny Holland - no image available Jenny Holland
Lettings Manager
4 reviews

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Toni Flynn - upload your photo Toni Flynn
Lettings Consultant
2 reviews

About Toni No description set View full profile
Alisha  - upload your photo Alisha
1 reviews

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Laura Delion - upload your photo Laura Delion
3 reviews

About Laura No description set View full profile
Ieva Polskaja - upload your photo Ieva Polskaja
1 reviews

About Ieva No description set View full profile
Nicky Thuneke - upload your photo Nicky Thuneke
1 reviews

About Nicky No description set View full profile
Peter Hilborn - upload your photo Peter Hilborn
1 reviews

About Peter No description set View full profile

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Fees

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Last updated at 11:52 AM 06/03/2014 by David Montero

Complaints Procedure

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Last updated at 11:52 AM 06/03/2014 by David Montero

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