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Leaders

20-21 Church Road Bromley
Kent
BR2 0EG

020 8460 7333

Sep 13,2016
Minithumbdown
By:
Sep 13,2016
4 people found
this helpful
I have had nothing but aggro from the first day we moved in to the property.briefly incomplete inventory,staff always unavailable or in meeting when you want them, always to be told they will ring back which they don't, always chasing them, the contractors they use are all cowboys & when you have an issue leaders get them to ring direct - they refer to the customer as "mate",i was sent a quotation by mistake once & you should have seen the inflated prices quoted & they got ...
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Comment on agent fees
extremely high
Was this helpful? Yes
Sep 07,2015
Minithumbdown
By:
Sep 07,2015
6 people found
this helpful
When I move into the property the there was a broken blinds in the bedroom which was not fixed for 6 months The property was leaking, toilet could not flushed properly, the property was damp (mould on bedroom walls) reported but no action was taken . poor communication, attitude on the phone(total dismissed my concerns) no negotiations on my behalf when the landlord decided I need to replace a carpet that needs cleaning, £265 to clean a 1 bedroom (not including cleaning of carpet) Depo...
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What agent could do to change your mind?
Communicate and follow up issues raised
Was this helpful? Yes
Apr 28,2014
Minithumbdown
By:
Apr 28,2014
0 people found
this helpful
As a landlord I used leaders for over 8 years to rent out and managed my flat generally they did an ok job of taking the commission and finding tenants they were poor at invoicing, several times ive had to remind them, they were poor at looking after my money, replacement and maintenance always came in at substantially higher than reasonable, my impression was they just thought landlords were mugs and would pay without question they never proposed a rental increase without me pushing.......
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What agent could do to change your mind?
get organised and have enough staff who think to do the job
Was this helpful? Yes
Dec 30,2013
Minithumbdown
By:
Dec 30,2013
2 people found
this helpful
Terrible terrible Agents. PLEASE PLEASE AVOID THEM AT ALL COST. The previous tenant came to the property i rent from Leaders to pick his letters and warned me about them. Terrible, greedy agents, they will not repair anything in the property and battle with you on your deposit. The worst agents i've dealt with so far....
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Was this helpful? Yes
May 14,2013
Minithumbdown
By:
May 14,2013
6 people found
this helpful
I have been renting through Leaders (formerly Curtis Haines) for 5 years. In that time, I was never able to speak directly to anyone about any maintenance issues I had. Emails went unanswered, staff were rude, I was forever being given misleading information ie. "we will send some" and then "we wont be sending anyone". After 18 months of continuous disrepair at the property, not only did I arrange to resolve the issues directly with the landlord (I paid for all the renovation...
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What agent could do to change your mind?
I never received any sort of service from Leaders whatsoever. If they wanted to change my mind about them, then they should have provided me with at least a proper service as a tenant. Disrepair issues went un-resolved, I was never able to speak to anyone, emails were completely ignored and the staff lied on numerous occassions. I am also still awaiting the return of my deposit, so technically they are witholding money from me too.
Was this helpful? Yes
Mar 15,2013
Minithumbdown
By:
Mar 15,2013
6 people found
this helpful
I have no issue with the actual branch when it comes to the lettings and Toni and Amy were both helpful. I did, however, find the fees to be rather excessive... £30 for a reference seems somewhat money grubbing! I have had a few issues since moving in but after emailing a couple of days ago I am still yet to receive a response from the property manager.... I guess she is busy doing references for people! Perhaps I am just spoiled as my previous Landlord and Letting Agent were absolut...
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What agent could do to change your mind?
Do something about the fees. Charging a tenant ‚£30 if they don\'t show up at an appointment is fine as long as you afford them the same courtesy. increase the \'check out charge\' and don\'t charge a separate fee for the reference. Get back to people with a holding reply so people know that you aren\'t just ignoring them. Maybe just be a bit more considerate towards the tenants as well as the landlords.
Was this helpful? Yes
Nov 02,2012
Minithumbup
By:
Nov 02,2012
0 people found
this helpful
Steve Love assisted myself and my partner in finding a rental property in Brighton. Steve was fantastic! He brought a down to earth attitude to our meeting and to the viewings asking us the right questions to help us understand what we wanted out of a property.This is the first time that my partner and I have looked for a property on our own so we were nevous about what to expect - Steve really put us at ease and made us laugh along the way. Leaders as a whole have been really great and the proc...
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Was this helpful? Yes
Sep 13,2012
Minithumbup
By:
Sep 13,2012
1 people found
this helpful
I have just rented out my flat for the first time, and used Leaders. I found all the staff inboth Bromley and Beckenham really helpful friendly and efficient. The communication was excellent and I felt they worked really hard on my behalf to find a tenant. I would certainly recommend them and definitely use them again....
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Was this helpful? Yes
May 22,2012
Minithumbdown
By:
May 22,2012
7 people found
this helpful
Leaders in bromley which was formerly know as Curtis Haines Having lived in a property rented by leaders for 3 years all i can say is at every hand it has been a very bad experience Moving into the property was very quick and efficent almost a pleasent experience but once in the property thats when all the problems started we were promised that the windows would be changed as the property was very cold in the winter for which this was promised over 3 years and still was not rectified on leavin...
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Was this helpful? Yes
Areas covered
  • BR1
    BR2
    BR3
    BR6
    BR7
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 1 6 0 0 0 0 0 0
Debbie Keyte - no image available Debbie Keyte
Property Manager
3 reviews

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Sarah Gregg - upload your photo Sarah Gregg
3 reviews

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Steve Love - upload your photo Steve Love
2 reviews

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Julie Gollan - upload your photo Julie Gollan
1 reviews

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Sue Brown - upload your photo Sue Brown
1 reviews

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Awards won by Leaders, Bromley BR2 0EG

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