50% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
25% lettings fee satisfaction
Since the opening of our first branch in 1989 our company has successfully concluded negotiations for thousands of satisfied local clients. We communicate effectively with our clients, keeping them up-to-date with progress, discussing issues, conveying feedback and offering informed professional advice. We do not 'shirk' the difficult calls either - if ...
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Since the opening of our first branch in 1989 our company has successfully concluded negotiations for thousands of satisfied local clients. We communicate effectively with our clients, keeping them up-to-date with progress, discussing issues, conveying feedback and offering informed professional advice. We do not 'shirk' the difficult calls either - if things are not progressing as well as anticipated we will analyse why and discuss solutions with all parties to get the job finished in the most efficient way.
Choosing Lawlors as your agent brings a lifetime of experience and knowledge and we will do more than any other agent to get you the best price.
Choosing Lawlors as your agent brings a lifetime of experience and knowledge and we will do more than any other agent to get you the best price.
Latest Reviews
25th Jul 2022
reviewed by 'No name'
23rd Nov 2020
reviewed by 'Iweddingcars'
29th Sep 2014
reviewed by 'Reynolds'
10th Apr 2013
reviewed by 'Disappointed'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £0 | £0 |
| Lettings | 100% | 25% | £1,650 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- IG9
- IG10
- CM16
- CM17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 25,2022
Jul 25,2022
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We just want to say big Thank you for an amazing, fast, attention to the detail, kind and excellent service. This is how every letting agency should deal with their customers. It’s our first time to rent, so we can say that we haven’...
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Nov 23,2020
Nov 23,2020
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Scammed and Charged us £1650 when we didn't move in. We did t move in to the property in repton park as it was promised to be painted- was not clean. Has blood splatter - stains on walls and stinking fridge with smoke damage . The property ...
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Feb 10,2018
Feb 10,2018
3
people found
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Absolutely appalled by the entire company. From the letting Negotiator to the management everyone working there seems to be inconsiderate and treat people with total disregard. I rented a property through Lawlors for 12 months and was treated extremely badly baring in mind I paid £1950 rent ...
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Comment on agent fees
Considering the disgraceful service.....day light robbery
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Sep 29,2014
Sep 29,2014
4
people found
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We have let a property via Lawlors and have been extremely upset and disappointed by the experience. Firstly, they accepted a reference from a tenant even though they knew that it was written by the tenants boyfriend. ( this came to light after the tenants had ...
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What agent could do to change your mind?
Nothing , as now we know what there customer service is likeAttached Filesnbsp;
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Apr 10,2013
Apr 10,2013
4
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Negotiated an agreed rental fee on a house. I then received their rental contract which i marked up as its very one-sided in the landlord's favor which is most likely illegal in the UK according to the office of fair trading. The landlord supposedly refused ...
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Sep 15, 2013
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(1)
My name is James Lawlor F.N.A.E.A. Director and founder of Lawlors property services .i take all criticisms and observations of,our Company seriously and if I had been made aware of your comments I would have acted immediately to discuss and confirm that all of our documents are vetted and approved by the National Association of Estate Agents and all directors are members of A.R.L.A . It is always the prerogative of the Landlord to accept or reject any tenant if they feel inclined to do so and o ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints are recorded at the time they are made and must be made to the member of staff concerned.
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Operations Manager - a list can be made available by contacting the Director’s
Operations manager, Jimi Epps, by e-mail [email protected] or by telephone 020 8418 1897 or in writing to: Jimi Epps, Lawlors Property Services, 165 High Road, Loughton, Essex. IG10 4LF
All written complaints will be acknowledged in writing either by postal letter or e-mail within 3 working days and a proper investigation promptly undertaken. A formal written outcome of this investigation will be sent to the Complainant within 15 working
days.
If the Complainant remains dissatisfied they can then pursue the complaint via the Managing Director – Mr Elliott Lawlor – email: [email protected] - at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 3:19 PM 19/02/2016 by allAgents
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Operations Manager - a list can be made available by contacting the Director’s
Operations manager, Jimi Epps, by e-mail [email protected] or by telephone 020 8418 1897 or in writing to: Jimi Epps, Lawlors Property Services, 165 High Road, Loughton, Essex. IG10 4LF
All written complaints will be acknowledged in writing either by postal letter or e-mail within 3 working days and a proper investigation promptly undertaken. A formal written outcome of this investigation will be sent to the Complainant within 15 working
days.
If the Complainant remains dissatisfied they can then pursue the complaint via the Managing Director – Mr Elliott Lawlor – email: [email protected] - at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
