• Adam Capon
    Adam Capon
  • Annabel Kabel
    Annabel Kabel
  • Marcello Posteraro
    Marcello Posteraro
  • Nicholas Bees
    Nicholas Bees
  • Abigail Bayes
    Abigail Bayes
  • Milo Oneil
    Milo Oneil
  • Stefano Panteli
    Stefano Panteli
Since the opening of our first branch in 1989 our company has successfully concluded negotiations for thousands of satisfied local clients. We communicate effectively with our clients, keeping them up-to-date with progress, discussing issues, conveying feedback and offering informed professional advice. We do not 'shirk' the difficult calls either - if things are not progressing as well as anticipated we will analyse why and discuss solutions with all parties to get the job finished in the most Read full description...efficient way. Choosing Lawlors as your agent brings a lifetime of experience and knowledge and we will do more than any other agent to get you the best price.
Lawlors Sales & Lettings

165 High Road Loughton
Essex
IG10 4LF

0208 502 5588

Sep 29,2014
Minithumbdown
By:
Sep 29,2014
1 people found
this helpful
We have let a property via Lawlors and have been extremely upset and disappointed by the experience. Firstly, they accepted a reference from a tenant even though they knew that it was written by the tenants boyfriend. ( this came to light after the tenants had failed to pay rental due on time for 2/3 months). Our experience is that they seem to act more on behalf of the tenant, and not in the interests of the landlord. We have had to chase them on too numerous a basis to get work completed that...
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What agent could do to change your mind?
Nothing , as now we know what there customer service is like
Was this helpful? Yes
Apr 10,2013
Minithumbdown
By:
Apr 10,2013
1 people found
this helpful
Negotiated an agreed rental fee on a house. I then received their rental contract which i marked up as its very one-sided in the landlord\'s favor which is most likely illegal in the UK according to the office of fair trading. The landlord supposedly refused to compromise on key points so we walked away....
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Was this helpful? Yes
By: None
Sep 15, 2013
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My name is James Lawlor F.N.A.E.A. Director and founder of Lawlors property services .i take all criticisms and observations of,our Company seriously and if I had been made aware of your comments I would have acted immediately to discuss and confirm that all of our documents are vetted and approved by the National Association of Estate Agents and all directors are members of A.R.L.A . It is always the prerogative of the Landlord to accept or reject any tenant if they feel inclined to do so and o....
Areas covered
  • IG9
  • IG10
  • CM16
  • CM17
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Adam Capon Adam Capon
1 reviews

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Annabel Kabel Annabel Kabel
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Marcello Posteraro Marcello Posteraro
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Nicholas Bees Nicholas Bees
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Abigail Bayes Abigail Bayes
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Milo Oneil Milo Oneil
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Stefano Panteli Stefano Panteli
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Last updated at 3:19 PM 19/02/2016 by allAgents

Complaints Procedure

All complaints are recorded at the time they are made and must be made to the member of staff concerned.

If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Operations Manager - a list can be made available by contacting the Director’s
Operations manager, Jimi Epps, by e-mail jimi.epps@lawlors.co.uk or by telephone 020 8418 1897 or in writing to: Jimi Epps, Lawlors Property Services, 165 High Road, Loughton, Essex. IG10 4LF

All written complaints will be acknowledged in writing either by postal letter or e-mail within 3 working days and a proper investigation promptly undertaken. A formal written outcome of this investigation will be sent to the Complainant within 15 working
days.

If the Complainant remains dissatisfied they can then pursue the complaint via the Managing Director – Mr Elliott Lawlor – email: elliott@lawlors.co.uk - at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.

Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.

Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 3:19 PM 19/02/2016 by allAgents

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