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    Matthew Payne
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    Darren Baker
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    Georgina Bullions
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Lauristons

53 Wimbledon Hill Road London
Greater London
SW19 7QW

02089469468
Jun 15,2017
Minithumbup
Georgina Bullions
By: 'Liz'
Jun 15,2017
0 people found
this helpful
Georgina helped me and my family in our search for a new 3 bed property to rent in Wimbledon.She took the time to listen to exactly what we wanted in a property, and didn't waste our time making suggestions that didn't meet our search criteria(which many agents annoyingly do). She was always friendly, reliable, courteous ans very knowledgeable about the local market. Everything she id was with a really professional and positive can-do attitude....
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Comment on agent fees
Lauristons fees are pretty average BUT some local agents fees are more reasonable but lauristons were also flexible.
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Jun 06,2017
Minithumbdown
By: 'Mark'
Jun 06,2017
1 people found
this helpful
Unhelpful, rude, complete failure to do the job required even when chased multiple times to multiple people and indeed told an outright lie. This is concerning an end of tenancy and 2 weeks after landlord accepting to give the deposit back and accepting to do the checkout himself after a complete lack of help from the estate agency who was then rude and when called out, just totally ignored all correspondance. This is the service I experienced through the tenancy too, but really raised their g...
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Comment on agent fees
Expensive to do anything with and even when I did pay for my reference it took a week and required me chasing else would have lost the property I was moving into
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Apr 28,2017
Minithumbup
By: 'Relding'
Apr 28,2017
0 people found
this helpful
Great customer service from Cameron after a very problematical landlord representative. He really went the extra mile to make sure we were able to let the property in Wimbledon. Thanks so much....
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Apr 25,2017
Minithumbup
James Wheatley
By: 'Paul Williams'
Apr 25,2017
0 people found
this helpful
Excellent service from the team at Lauristons and James Wheatley in particular. Their very proactive sales approach seen the property under offer at our agreed target price within 3 weeks. James did a good job managing the various interested parties through to exchange and in particular in the inevitable survey based re-negotiation. I am very pleased with the price we achieved and in particular with the service I received from James and the team....
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Comment on agent fees
Happy with fees given price achieved and service provided
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Apr 03,2017
Minithumbup
James Wheatley
By: 'Rebecca'
Apr 03,2017
0 people found
this helpful
Interesting sales process, but we got there in the end. James was very helpful keeping the sale together & dragging everyone over the line....
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By: Darren Baker
Apr 04, 2017
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Thank you very much for your 5 star review. The sales process, particularly for leasehold properties, is often more complicated than initially anticipated. I'm glad to see though that James has been effective in making the difference to ensure a positive outcome. Darren Baker Group Sales Director ...
Mar 20,2017
Minithumbup
James Wheatley
By: 'Hilary Leacock'
Mar 20,2017
0 people found
this helpful
I marketed my property with Lauristons in October last year and in that time I found them very efficient and positive and friendly. James brought round the buyer to whom I have now sold the property and throughout he has been very professional, friendly and knowledgeable. I felt that I could ring him at any time and he was always ready to help. I would definitely recommend Lauristons to anybody wishing to sell or purchase a property....
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Comment on agent fees
I think the fees quoted to me are very reasonable and reflect all the hard work done to achieve my sale.
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By: Darren Baker
Apr 03, 2017
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Thank you very much for your 5 star review and recommendation to future clients to work with Lauristons. Darren Baker Group Sales Director ...
Mar 17,2017
Minithumbup
James Wheatley
By: 'Mostafa'
Mar 17,2017
0 people found
this helpful
Great team at the Wimbledon branch. Intially introduced to the estate agent by Alex who kept me updated with viewings booked in and feedback given back by potential buyers from the viewings. James took over the process, had a viewing booked in with his applicant and an offer placed on the table. We rejected the first offer but James managed to achieve a second offer which was closer to the asking price, so I was happy to accept and proceed with the sale....
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By: Darren Baker
Apr 03, 2017
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Thank you very much for your review of our Wimbledon Sales team. It's always a real pleasure to read comments from our customers who have enjoyed working with us. Darren Baker Group Sales Director ...
Mar 17,2017
Minithumbdown
michelle Fowler
By: 'OD'
Mar 17,2017
2 people found
this helpful
I have been a tenant of Lauristons for 2 years. I have never been so disappointed with communication, customer service, accuracy or timeliness of a service. When moving into the property the estate agents were quick at processing the forms and very prompt at requesting payments. However, when it came to arranging end of tenancy cleaning, confirming deposit amounts and arranging payment of that deposit to myself - everything changed. I moved out of the property at the end of January and only rece...
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Comment on agent fees
The fees charged as administration fees when vacating the property were not justified - they are not explained and I don't understand what they cover.
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By: Silvia Eldawi (Lettings Director)
Apr 06, 2017
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Sorry to hear your disappointment with the service. The deposit release can be a difficult process as it has to be negotiated between us, as the agent, the tenant and landlord. Our property management team endeavour to make the deposit return hassle free and I'm sorry that this was not the case on this occasion. Regarding administration and cleaning fees, our fees are transparent and are outlined on application and on all our listings. ...
Mar 06,2017
Minithumbup
Chuk Agudosi
By: 'Latimer-Wimbledon'
Mar 06,2017
0 people found
this helpful
Lauristons dealt with my property as a letting agent for over six years (Susan) and then sold my property (Chuk). Throughout Susan and Chuk (and their colleagues) showed the upmost professionalism. But most important was the way in which they dealt with me on a personal level, I was never a number or client, but someone who they most definitely represented and acted in my best interests. Protecting and maximising the largest asset I had - my property. Thank you!...
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Comment on agent fees
Good
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By: Darren Baker
Mar 13, 2017
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Thank you very much for your 5 star review of our Sales and Lettings teams. Chuk and the team in Wimbledon always strive to deliver the best possible experience for all of our clients and I'm very pleased to read that they have delivered yet again. Best regards, Darren Baker Group Sales Director ...
Mar 01,2017
Minithumbup
By: 'Ellen'
Mar 01,2017
0 people found
this helpful
Really great experience with Lauristons. They had the most interesting properties and were very helpful in guiding us through the buying process quickly....
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By: Darrren Baker
Mar 13, 2017
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Dear Ellen, Thank you very much for your 5 star review. I'm very pleased to read that Alex was able to assist and that you enjoyed your experience of working with us. Darren Baker Group Sales Director ...
Feb 20,2017
Minithumbup
Georgina Bullions
By: 'Ashley & Linesha Peters'
Feb 20,2017
0 people found
this helpful
Georgina has been the most helpful and friendly agent we have met throughout our property search period. She certainly went above and beyond her usual call or duty and really put our interest first - we always felt that we had her on our side. Her constant communication with us through this entire time made a very difficult and stressful situation much easier on us. We truly appreciate all her effort in finding us our perfect new home and would like to extend our heartfelt thanks to her for ever...
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Comment on agent fees
Good
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Jan 04,2017
Minithumbup
James Wheatley
By: 'Will Deeprose'
Jan 04,2017
0 people found
this helpful
Very pleased with the service received from James Wheatley and the team at Lauristons - pro-active in finding a purchaser, professional and attentive in seeing the sale through to completion. Would happily use him again....
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By: Darren Baker
Jan 05, 2017
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Dear Mr Deeprose, Thank you very much for your review of the Wimbledon Sales team. Chuk and his team always strive to ensure they deliver the best possible customer experience and I am delighted to read that have succeeded in doing so whilst finding a suitable purchaser for your property. If we can be of any further assistance please do not hesitate to contact me or the Wimbledon Sales team. Darren Baker Group Sales Director ...
Dec 19,2016
Minithumbup
James Wheatley
By: 'Rich'
Dec 19,2016
0 people found
this helpful
James Wheatley at Lauristons was great to work with, very professional throughout and proactive in chasing solicitors so that we could meet the tight timelines of our move. In all a great experience, unlike many estate agents that we have worked with and we wouldn't hesitate in using James again for other sales....
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Dec 16,2016
Minithumbup
James Wheatley
By: 'Roger Nolan'
Dec 16,2016
0 people found
this helpful
I dealt with James Wheatley from the point that the buyer was found and the offer price was negotiated and agreed. James was totally professional and on the ball throughout the process. I had previously dealt with Alex Knight who provided feedback on viewings. The main aspect of the whole process I was less than happy with was the original suggested asking price which was too high. I accept the idea was to test the market for a property that was in poor condition but I ended up receiving £...
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Comment on agent fees
Happy with agreed level of agents fees
Was this helpful? Yes
Dec 16,2016
Minithumbup
By: 'Miss Harrod'
Dec 16,2016
0 people found
this helpful
Alex was absolutely brilliant. He kept in touch with us on a daily basis and informed us of any developments regarding the purchase of our property. Alex did more than was required of him and really made us a priority when it counted most....
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Dec 11,2016
Minithumbup
Chuk Agudosi
By: 'Jacqueline'
Dec 11,2016
0 people found
this helpful
More than your average estate agent... The morning that Brexit was announced I awoke to feelings of shock, disbelief and fear. Fear of what lay ahead for the country, the economy and me. My property had been on sale with Lauristons and my flat was under offer for nearly the asking price. By 9.30 AM the morning after the referendum, I received a phone call from my agent Chuk Agudosi to say that my buyer was pulling out of the sale. Just as my confidence took a nose dive, Chuk stepped in with ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 11,2016
Minithumbup
By: 'Ryan'
Dec 11,2016
0 people found
this helpful
Having listed my property for sale with another agent with no success for about 2 months, I switched to Lauristons and could not have been more satisfied with the service they provided. A speedy sale was important to me as I was moving abroad for work. Moving to Lauristons turned out to be the right decision - the number of viewings increased immediately and the enthusiasm of Chuk and his team really made a difference. Within days we had a buyer in place and the Lauristons teams worked feverishl...
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Comment on agent fees
Fees were in line with the quotations I received from other local agents.
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Nov 27,2016
Minithumbup
Chuk Agudosi
By: 'Thomas Dixon'
Nov 27,2016
0 people found
this helpful
Chuk Agudosi at Lauristons was simply outstanding in getting our transaction through. Right from the outset he showed initiative, energy, good humour and professionalism. Ours was a particularly tricky sale for a number of reasons, which needed attention to detail and delicate negotiations. Chuk remained on the front foot at all times. Right at the outset he made sure that our buyer's solicitors were fully informed of all the complexities of the sale and that they understood and agreed to what w...
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Comment on agent fees
We agreed a sliding scale - a higher percentage fee for a higher sale price - which we were happy with.
Was this helpful? Yes
Oct 23,2016
Minithumbup
James Wheatley
By: 'Global'
Oct 23,2016
0 people found
this helpful
We had a particularly difficult sale because of extraordinary circumstances that slowed down the process but James really went over and beyond to speed things up. He is great at negotiating and smoothing things out....
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Oct 11,2016
Minithumbup
Georgina Bullions
By: 'Aaron & J'
Oct 11,2016
0 people found
this helpful
After searching for a long time for our home we met with Georgina at a place which was perfect for us. Georgina was immediately welcoming and put our mind at rest. Having recently had mixed service from other agents, it was reassuring to have a professional working for us to ensure we were happy. The contact was great and the process was seemless. Would thoroughly recommend Lauristons and Georgina. We had occasion to speak with other staff at the branch who were also helpful....
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Comment on agent fees
Fees were similar to what you would pay anywhere else. We were told how much it would be from the start so no surprises.
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Aug 24,2016
Minithumbup
By: 'Danish Ahmad'
Aug 24,2016
0 people found
this helpful
Craig Dougan is probably one of the best agents out there. Even though he was the sellers agent and I was the buyer, he supported me through out the whole process and gave the best advice and guidance. I highly recommend him!...
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Comment on agent fees
N/A
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Jun 02,2016
Minithumbup
By: 'tlpc90'
Jun 02,2016
0 people found
this helpful
Alex made the process of buying our first house much easier than we expected it to be. He ensured that all parties were moving things along efficiently and accurately in the right direction, and he was always on hand to answer any questions we had. I would have no hesitation in recommending Alex to a prospective home buyer / seller in the future....
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Mar 18,2016
Minithumbup
By: 'KB1'
Mar 18,2016
0 people found
this helpful
I just wanted to take a moment to send some commentary on Craig Dougan. I have been searching for a flat in Wimbledon for some time now and seen several through all the main estate agents. My experience with Craig was very different in that he hand held the process and has been in constant contact throughout. Coupled with an unbiased opinion and clarity/honesty on the property market, Craig negotiated a quick deal and has ensured we remained on target to complete before the April 1st stamp dea...
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Comment on agent fees
Competitive fees
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Feb 26,2016
Minithumbup
By: 'Ozge'
Feb 26,2016
1 people found
this helpful
JB* was one of the rudest people that I have ever met. I definitely do not suggest him. I had some problems coming up last minute with the apartment and needed to talk to someone and that someone unfortunately turned out to be *him. Why? : 1) I was telling him my problem and he hang up the phone on my face suddenly, then I called him and he said "Sorry, the line cut off". I don't believe that. 2) He told me that I am speaking too fast so he doesn't understand and cannot help me. 3) ...
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Dec 29,2015
Minithumbup
By: 'Wendy'
Dec 29,2015
0 people found
this helpful
The service from the Lauristons staff was excellent. They were polite,considerate and helpful.The selling was complicated by prospective buyers dropping out and difficulties raised by other people in the 'chain'. Each obstacle was dealt with promptly and efficiently with good feedback and advice. We felt we were in the capable hands of people who were prepared to go out of their way to be of help. Lauristons also provided useful advise a year before we put the house on the market re valuation a...
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Dec 22,2015
Minithumbup
Emil Torrens-White
By: 'Yu-Ting'
Dec 22,2015
0 people found
this helpful
I came across their rental listing in Courland Grove, Stockwell yesterday and I called to arrange for a viewing. My agent, Mr Emil Torrens-White, was quick to arrange a viewing and warmly greeted us by the agreed time. He brought me and my friend to view two different rooms, including one that was not in my consideration in the first place. He's knowledgeable about the properties and was able to resolve all our queries - he even extended our time slot so that we could clarify more details des...
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Dec 15,2015
Minithumbup
By: 'dannyb'
Dec 15,2015
0 people found
this helpful
Very smooth process throughout. Lauristons answered queries promptly and efficiently and always ensured a hassle-free purchase. I would definitely recommend....
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Dec 14,2015
Minithumbup
By: 'KB'
Dec 14,2015
0 people found
this helpful
We have never dealt with Lauristons before and it was an absolute pleasure dealing with Simon Monaghan. Simon was very professional and helpful throughout the entire process, and he was always very prompt in responding to queries whether through emails or phone calls. The purchase we were in was not the most straight forward considering that there were 7 parties involved in the chain and we were most impressed with how Simon managed to keep a close communication with all the agents and updating ...
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Nov 05,2015
Minithumbup
By: 'A Cooke'
Nov 05,2015
0 people found
this helpful
Simon Monaghan was very helpful and attentive in the sale of my property. I have no complaints about the level of service, and would use them again....
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Nov 04,2015
Minithumbup
By: 'Helen Simmons'
Nov 04,2015
0 people found
this helpful
From start to finish Lauristons were fantastic. We had used 2 other Estate Agents before and we were not having much luck. For every viewing Lauristons insisted on giving us valuable feedback - and if the viewers were not forthcoming, Lauristons persisted until they were able to obtain it. They were polite, professional, personable and good listeners. We valued their honesty and advice. Once an offer had been made they did their best to get the best deal for us. They actually cared that our jour...
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Areas covered
  • SW19
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £285,000
  • Max: £1,900,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 0 39 11 44 4 35 0 9 2
Matthew Payne - upload your photo Matthew Payne
1 reviews

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Darren Baker - upload your photo Darren Baker
2 reviews

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michelle Fowler - upload your photo michelle Fowler
2 reviews

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Georgina Bullions - upload your photo Georgina Bullions
3 reviews

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James Wheatley - upload your photo James Wheatley
Senior Sales Negotiator
8 reviews

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Chuk Agudosi - upload your photo Chuk Agudosi
Senior Sales Manager
2 reviews

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Thomas Gowers - no image available Thomas Gowers
Assistant Sales Manager
0 reviews

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Freddy  Cunningham - no image available Freddy Cunningham
Sales Negotiator
0 reviews

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Cameron Cumming - no image available Cameron Cumming
0 reviews

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Last updated at 3:31 PM 19/12/2016 by Alex

Complaints Procedure

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Last updated at 3:31 PM 19/12/2016 by Alex

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