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    Claire Brown
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No description for branch.
Lauristons

188 Upper Richmond Road Putney, London
Greater London
SW15 2SH

020 8780 8780

Sep 20,2016
Minithumbup
By:
Sep 20,2016
1 people found
this helpful
We had been with KFH for a number of years after buying, selling and renting our property through them however over time we noticed that the customer service became non-existent so we decided to move our business to someone who cared. After reviewing a number of estate agents in Putney we decided to go with Lauristons. We had good recommendations from friends that had used them and they definitely lived up to those recommendations. We personally dealt with Jean-Claude and Tamas who were extrem...
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Comment on agent fees
Reasonable and competitive.
Was this helpful? Yes
Aug 11,2016
Minithumbdown
By:
Aug 11,2016
0 people found
this helpful
Cheaky, unhonest angent, definitely avoid them We went to see a flat with Lauristons in Putney, we told them we would like to take it by corporate let. The guy Daniel doing the viewing said 'no problem'. So we gave the offer and paid £500 deposit. Later they called me after we paid £500, saying they are not doing corporate let with us. I called their manager Jeanclaude to explain what we do, and asked him a few times, 'Is it all right with you?' He confirmed with me, 'Sure, no proble...
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What agent could do to change your mind?
Their deposit is higher than other agents and if the problem is because of them, they complain to you and won't give your deposit back.
Comment on agent fees
Their deposit is higher than other agents and if the problem is because of them, they complain to you and won't give your deposit back.
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Outstanding. Thankfully we have only moved home a number of times and with every move comes understandable challenges (!). Despite having a newborn baby, new business and a house to buy and sell - Nicholas made it feel seamless from start to finish. He was utterly professional, proactive and effortlessly streamlined the process from start to finish. By completion, I tallied that we had dealt with 6 solicitors through our selling and buying journey and we still managed to sell and complete wi...
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Comment on agent fees
Very Reasonable! Now I have experienced what Lauriston's has to offer, I would say I received a very competitive rate.
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Mr Scott has been outstanding in his handling of the sale of our flat and also in his interaction with us. From our very first meeting I have found him to be personable, enthusiastic, knowledgeable and dedicated. I, like many others have a negative opinion of estate agents but Mr Scott is proof that genuine, decent & intelligent people do operate & thrive in the murky world of house selling!...
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Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
I had a great experience buying my first property with Lauristons. I was mainly dealing with Nick Scott - he was extremely helpful and kept me up to speed on any developments throughout the process. The other staff I spoke to at the branch (Maartje and Daniel) were also great. Thanks for everything. Will...
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Was this helpful? Yes
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
Nick was very responsive and pro-active throughout the sale process, following up on issues as and when they arose. I would strongly recommend him....
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Comment on agent fees
Initial thoughts were the fees were on the high side. However these were then fully earned as the process went on.
Was this helpful? Yes
Jan 15,2016
Minithumbup
By:
Jan 15,2016
1 people found
this helpful
Having used various estate agents in Putney for a number of years buying, selling and renting property, it was a real shame that I had not used Lauristons sooner. Nick Scott was a breath of fresh air - honest, proactive and informative - everything you could wish for but very rarely get. Nick sold my property within days of instruction and drove the sale through to completion on the required date. He is simply the best at what he does and I would highly recommend him and Lauristons...
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Was this helpful? Yes
Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
Nicolas Scott is an exceptional salesman in all respects. His communication and facilitation skills were invaluable in securing and completing a sale which would have failed had I relied upon the conveyancing solicitors to progress. Eleven out of ten to Nic, superb....
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Comment on agent fees
Open to negotiation, thus slightly below competitors market rate
Was this helpful? Yes
Jan 13,2016
Minithumbup
By:
Jan 13,2016
0 people found
this helpful
Nicolas is an excellent estate agent with an impressive organisational and management ability . He was very effective is arranging the purchase of my flat and was the real driving force behind the transaction. I would definitely want to work with Nicolas again!...
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Comment on agent fees
I was the purchaser and so this didn't apply.
Was this helpful? Yes
Aug 17,2015
Minithumbup
By:
Aug 17,2015
0 people found
this helpful
We were in touch with Luke and Magdalena throughout the whole process. At first, it was Luke and once he left the company, Magdalena. Luke was the one who showed us the house, introduced us to the landlady and explained us everything. In our first meeting in the office, when he explained everything and we talked about the rent, payments and guarantors, he told us that we could use someone who was not based in the UK as a guarantor. Based on that information, we decided to put Elisa's mother, ...
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Comment on agent fees
They are very high and there are way too many different fees for every little thing. It should be more simple than that.
Was this helpful? Yes
Aug 10,2015
Minithumbup
By:
Aug 10,2015
0 people found
this helpful
Claire has been a lovely agent to correspond with. She is incredibly personable, helpful and always on hand when needed. She made every effort to ensure we were settled in well and there as an on-going support. Many thanks Claire!...
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Comment on agent fees
Happy with the fees - they were average and nothing we didn't expect.
Was this helpful? Yes
Apr 30,2015
Minithumbup
By:
Apr 30,2015
1 people found
this helpful
I initially made contact with Kristina Blenkharn about the above property. She was helpful and we arranged an inspection, for which she didn't turn up, rather sending a colleague. At the inspection, there was no information about the property at all though the 'substitute' person was helpful. I emailed Kristina to say we were interested, which she did reply to on the day. I phoned again on the Monday of the following week to meet in person at the Putney agent. Kristina was helpful at that ...
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Was this helpful? Yes
Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
Claire was absolutely on top of all the process of following a faulty boiler problem. She did her best to get an evaluation of the problem as quickly as possible, liaising with the landlord to get a solution promptly. Most helpful property manager would be a suitable title! Many thanks Claire...
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Was this helpful? Yes
Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
To Whom it May Concern, Claire Brown has been extremely helpful through all processes in anything we have needed. She is prompt on return of phone calls and emails and keeps us updated while she is continuing to wait for an answer. She was very kind and easy to work with to solve all problems quickly without hassle. I would happily work with her again. Best wishes, Samantha...
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Was this helpful? Yes
Feb 17,2015
Minithumbup
By:
Feb 17,2015
0 people found
this helpful
Claire was our agent while we were looking for a property 3 years ago, she managed the property while we were living there and she supported us during our recent move back out. Both myself and my wife have nothing but positive things to say about Claire. She was incredibly supportive throughout our move in, move out and during the tenancy. She communicated very well, always got back to us quickly and dealt with our queries efficiently. We owe Claire a particular thanks during our move from...
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Was this helpful? Yes
Feb 12,2015
Minithumbup
By:
Feb 12,2015
0 people found
this helpful
I live overseas so it gives me peace of mind to know that my property here is managed so competently by Claire. I have complete confidence in her. She's always ready with good advice, she's very knowledgeable, helpful, completely reliable and very pleasant to work with....
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Comment on agent fees
fair
Was this helpful? Yes
Feb 11,2015
Minithumbup
By:
Feb 11,2015
0 people found
this helpful
I can't praise the service enough that Claire gave from start to completion she was polite, helpful & always quick to return calls / emails a total pleasure to do business with. I would highly recommend Lauristons because of this....
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Was this helpful? Yes
Feb 09,2015
Minithumbup
By:
Feb 09,2015
0 people found
this helpful
Claire was thorough, organised and always available. Good service and always responsive. No problems to report and the flat was always sorted quickly....
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Was this helpful? Yes
Feb 08,2015
Minithumbup
By:
Feb 08,2015
0 people found
this helpful
After 4 months with another Agent placed my property with Lauristons and almost immediately received notification of potential clients viewing the property. Offers soon came in and I was happy to accept an offer very close to my asking price within 4 weeks of starting with this company. I was kept informed at every step of proceedings and completion of the sale was handled and dealt with very speedily and professionally. I would recommend this company to any prospective buyers in the area, the ...
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Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
May 21,2014
Minithumbup
By:
May 21,2014
0 people found
this helpful
We really enjoyed dealing with Andy and believe his tenacity, proactive approach and commitment to the process ensured that the sales went through as quickly and as painlessly as possible!!! We found Andy to be professional, friendly and supportive at all times. He was always available to help with any questions or concerns we had throughout the process. We would like to highly recommend Andy and would certainly go back to him if we were to sell a property....
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Was this helpful? Yes
Apr 08,2014
Minithumbup
By:
Apr 08,2014
0 people found
this helpful
I am used to dealing with agents during my professional day and have a widely varying experience of them. On this occasion, I encountered Lauristons in my personal capicity, as a private prospective purchaser. These guys were outstanding. For the most part, I dealt with Andy Wilkins, who was very professional and helpful and most informative. I had initially met him when viewing another (unsatisfactory) property but he followed that up with details of two other properties he thought might suit, ...
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Was this helpful? Yes
Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
I have just started living in a property managed by Lauristons. My property manager is Louise Brown and she has been very efficient in dealing with the issues that have arisen in the flat. From having a blocked drain dealt with to ensuring we had a splash guard installed in the shower, she has been professional and pleasant....
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Was this helpful? Yes
Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
I write with regard to the recent purchase of our new home at 15 westmark point and would like to thank all the staff at Lauristons for their extremely welcome assistance and diligence in securing a successful outcome in the sale. In particular we would like to say how grateful we are to Ashleigh, without whom, we feel certain, this would have been a seriously challenging, if not impossible process. We found him to be friendly and courteous at all times. He always answered calls or returned c...
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Was this helpful? Yes
Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
From start to finish Lauristons offered a first rate service. The evaluation of our property was done very professionally and judgements supported by a good range of competitive financial and sales data. The details on the website, including photographs, presented our property extremely well and identified its unique features. Throughout the process we were kept well-informed of interest in the property and of feedback from viewings. The meetings that we had in the office to review progress w...
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Was this helpful? Yes
Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
I recently switched letting agents to Lauristons, having been highly dissatisfied with the service I received from my previous agent. The property manager with whom you deal is crucial. From the very beginning Louise has been efficient, effective, polite and friendly which is very re-assuring....
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Was this helpful? Yes
Feb 06,2014
Minithumbup
By:
Feb 06,2014
0 people found
this helpful
This has been my first time dealing with Lauristons though unfortunately by far the first time dealing with estate agents in general. I can honestly say that the amount of professionalism mixed with integrity and personal care I received from Karen Clements in particular, made the daunting task of finding a new home both smooth and stress free. Never did I think I would utter those two words; \'estate-agent\' and \'stress-free\' in the same sentence but here I am doing exactly that. Not only do ...
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Was this helpful? Yes
Jan 29,2014
Minithumbup
By:
Jan 29,2014
4 people found
this helpful
Louise took over as Property Manager of my flat at a time when I had a long outstanding issue with the water pressure in the flat. Previous Property Managers never seemed to be up to date on what was happening with the issue and always had to be chased but this immediately changed with Louise. Louise immediately began looking into the notes on the issue and followed up with the Landlady\'s contractors to have them back out to the property along with Thames Water on the same visit as both part...
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Was this helpful? Yes
Dec 18,2013
Minithumbup
By:
Dec 18,2013
0 people found
this helpful
The service is excellent , Karen is a top Agent , Very professional and help us a lot by organising our move to fir lodge very smoothly Excellent Laurestons will definitively recommend this Agent Special thanks to Karen ,...
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Was this helpful? Yes
Dec 02,2013
Minithumbup
By:
Dec 02,2013
3 people found
this helpful
I have been using Lauristons for 5+ years. The service I receive is currently superb. Quotes and Works are arranged promptly and the rquirements of my tenants are considered when scheduling. Good job Louise...
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Was this helpful? Yes
Dec 02,2013
Minithumbup
By:
Dec 02,2013
0 people found
this helpful
Louise has always been very helpful when i have logged a call for assistance. She has been very prompt in keeping me up to date with progress. I would certainly recommend Louise and Lauristons....
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Was this helpful? Yes
Areas covered
  • SW15
  • SW6
  • SW18
  • SW13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £232,500
  • Max: £590,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 1 64 0 15 0 12 1 5 2
Brad Burton - upload your photo Brad Burton
4 reviews

About Brad No description set View full profile
Darren Baker - upload your photo Darren Baker
2 reviews

About Darren No description set View full profile
Lee Cheatle - upload your photo Lee Cheatle
1 reviews

About Lee No description set View full profile
Allayen Tan - no image available Allayen Tan
Senior Lettings Executive
29 reviews

About Allayen No description set View full profile
Simon Moss - no image available Simon Moss
Sales Manager
10 reviews

About Simon No description set View full profile
Sylvana Conroy - no image available Sylvana Conroy
sales neg
6 reviews

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Jonathan Roberts - upload your photo Jonathan Roberts
6 reviews

About Jonathan No description set View full profile
Samuel Gyasi - upload your photo Samuel Gyasi
2 reviews

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Rajvinder Bhangra - no image available Rajvinder Bhangra
Senior property manager
43 reviews

About Rajvinder No description set View full profile
William Maxted - upload your photo William Maxted
1 reviews

About William No description set View full profile
Karen Clements - no image available Karen Clements
lettings negotiator
21 reviews

About Karen No description set View full profile
Christopher  Rawle - upload your photo Christopher Rawle
1 reviews

About Christopher No description set View full profile
Dee Patel - upload your photo Dee Patel
0 reviews

About Dee No description set View full profile
Ashleigh Fletcher - upload your photo Ashleigh Fletcher
3 reviews

About Ashleigh No description set View full profile
Andy Wilkins - no image available Andy Wilkins
Sales Negotiator
4 reviews

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Kristina Blenkharn - upload your photo Kristina Blenkharn
1 reviews

About Kristina No description set View full profile
Robert Govier - upload your photo Robert Govier
1 reviews

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Claire Brown - upload your photo Claire Brown
7 reviews

About Claire No description set View full profile
Jay Brown - upload your photo Jay Brown
0 reviews

About Jay No description set View full profile
Heather Wooding - upload your photo Heather Wooding
1 reviews

About Heather No description set View full profile
Jean-Claude De Abreu Jean-Claude De Abreu
Lettings Manager
2 reviews

About Jean-Claude I joined Lauristons in 2015 having begun my journey in the property industry in 2012 working for a corporate estate agency based in South West London. Before joining Lauristons, I had won awards for h View full profile
Nicolas Scott Nicolas Scott
Sales Manager
7 reviews

About Nicolas No description set View full profile
Tamas Kovari - upload your photo Tamas Kovari
1 reviews

About Tamas No description set View full profile

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Fees

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Last updated at 1:09 PM 15/01/2016 by Matthew Payne

Complaints Procedure

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Last updated at 1:09 PM 15/01/2016 by Matthew Payne

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