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Lauristons

172 Lavender Hill Battersea, London
Greater London
SW11 5TG

020 7978 5800
Aug 04,2017
Minithumbdown
By: 'James'
Aug 04,2017
2 people found
this helpful
Review about Lauristons lettings team. While the reviews for the sales team have been very positive overall, the same cannot be said for their lettings team. Incompetence, laziness, lack of transparency, insincerity and, at times, plain rudeness, are the main things that spring to mind. The representative managing our property changed three times during our tenancy. Not a problem in itself, however, not once were we informed of the change or given new contact details. House issues had to be re...
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Comment on agent fees
a lot of fees buried in the tenancy agreement...read carefully before signing
Was this helpful? Yes
Jul 25,2017
Minithumbup
Emil Torrens-White
By: 'The JUDGE'
Jul 25,2017
0 people found
this helpful
OUTSTANDING!!! If you want exceptional service, first class commitment and support for your all Letting needs, then ask for Mr EMIL TORRENS-WHITE whose professionalism is faultless. Your are assured of service over, above and beyond!...
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Comment on agent fees
Excellent, well earned and deserved fee
Was this helpful? Yes
Jun 16,2017
Minithumbup
jonny lee-kemp
Michael Booth
By: 'Jeremy and Rachel'
Jun 16,2017
0 people found
this helpful
Absolutely fantastic service and always with a smile. Michael and Jonny could not have been more brilliant. We had the flat on the market with two other agents big Battersea estate agents previously who were more than hopeless and useless. Within a week Michael and Jonny had shown a prospective buyer round who put in an offer the next day. A great team and we are so grateful to them. We could not recommend them more highly. A very professional office - every member of staff was lovely on t...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 16,2017
Minithumbdown
By: 'FURIOUS LANDLORD'
Jun 16,2017
3 people found
this helpful
I thought Foxtons were the worst State agents in London until I met Lauristons. I will summarise my experience as a Landlord using their services: 1. Miscommunication between tenants and Landlords' needs-meaning they are only chasing the fee and don't care about both parts' needs so my relationship with my tenants started in a very bad way as they were promised/assured things I never agreed (removal of pieces of furniture), unfortunately that was only the beginning 2. First month I realised they...
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Comment on agent fees
Fees are really expensive considering the service
Was this helpful? Yes
May 10,2017
Minithumbdown
By: 'Extremely disappointed tenant'
May 10,2017
3 people found
this helpful
As a tenant i would advise to be careful and prepared when using this agent. They will try their best to charge extortionate fees such as checkout / break clause / renewal / check in / cleans. I would recommend negotiating these costs before signing. During the tenancy it was a difficult exercise to have anything repaired or replaced as it would take numerous emails and contact to get any headway. We had a severe leak 3 months before the end of the tenancy that they avoided to fix until we left....
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Comment on agent fees
Terrible
Was this helpful? Yes
By: Daniel Giordanelli
May 18, 2017
View all comments (1)
I am sorry to hear of your disappointment with our service. I apologise if regular maintenance and more urgent property defects were not rectified in line with your expectations. The property management team should respond and rectify these types of issues promptly, however in some instances they may be waiting on the landlords confirmation that they are in agreement with the works and costs involved. In regards to deductions and release of the deposit this can be a difficult process involving ...
Mar 01,2017
Minithumbup
jonny lee-kemp
By: 'Tracey'
Mar 01,2017
0 people found
this helpful
Buying a flat with Jonny at Lauristons has been much more enjoyable than normal interaction with estate agents. He is friendly and honest and doesn't try to pull anything. He is always happy to help and quick to respond. He seemed to understand our requirements super quickly and tried his hardest to meet our demands :) all in all - pretty pain free...
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Comment on agent fees
standard
Was this helpful? Yes
By: Darren Baker
Mar 13, 2017
View all comments (1)
Dear Tracey, Thank you very much for your positive review of our Battersea office and in particular of your experience working with Jonny. If we can be of any further assistance, please do not hesitate to get in touch. Best regards, Darren Baker Group Sales Director ...
Feb 17,2017
Minithumbup
Emil Torrens-White
By: 'Jacky & Eleanor'
Feb 17,2017
0 people found
this helpful
My experience at Lauristons was nothing short of exceptional. Mainly due to the fact that the agent we dealt with made sure the process was as swift and smooth as he could. Emil couldn't have been more helpful, from start to finish. If he wasn't available someone else else was also there to help (I believe their name is Daniel, he was also amazing). Can't thank you enough. We love our new home!...
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Comment on agent fees
I wish these were lower, however no different to anyone else.
Was this helpful? Yes
Feb 13,2017
Minithumbup
Emil Torrens-White
By: 'Eleanor'
Feb 13,2017
0 people found
this helpful
From start to finish Emil was very helpful. From the viewing to helping with any questions we had up to the point of ensuring we can get a parking permit for our new home. Thank you :)...
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Comment on agent fees
Are fee's ever good? Expensive as I have only ever gone private before. I do feel having extra for doing a reference was quite a lot.
Was this helpful? Yes
Oct 18,2016
Minithumbup
Craig Dougan
Lauren Layton
By: 'EmmaB'
Oct 18,2016
0 people found
this helpful
I chose Lauristons to sell my two-bedroom flat in Clapham SW4. On the whole the agents were friendly and helpful. I felt that the original agent was quite forward in his attempts to get me to sign with Lauriston but I was happy to go with them anyway and this didn't put me off. He worked very hard to get buyers in and I got an offer of full asking price straight away. The flat didn't even need to be listed on Rightmove, it sold so quickly. All went fine through the process until the buyers redu...
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Comment on agent fees
I think the contract could have made it clearer the fee structure I was signing up to. It was confusing and led to stress and a complaint.
Was this helpful? Yes
Aug 11,2016
Minithumbup
Julian Piku
By: 'Pinar'
Aug 11,2016
0 people found
this helpful
Julian Piku has really been amazing throughout the stressful process of trying to find and buy a place in London. Multiple attempts fell through but through his tenacity and going the extra mile to find me the perfect place within my tight timeframe, Julian finally helped me get into my new flat in Putney. I cannot recommend him highly enough. He is hard working, thorough, trustable and a very likeable person in general. Thank you again Julian!...
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Was this helpful? Yes
Jun 18,2015
Minithumbdown
By: 'London seller'
Jun 18,2015
6 people found
this helpful
I have both let and sold a property through Lauristons, and I have to commend Patrick Molyneux-Child on his professionalism and courteous tenacity. He took ownership of the sale when it had been left in the doldrums, and oversaw it successfully through to completion. I am very grateful to him for all his hard work and efficiency. He is a rare gem in a company that I have otherwise found to be disappointing, disorganised, unprofessional and at times simply dishonest. The internal departments do...
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Was this helpful? Yes
Feb 11,2015
Minithumbup
Jay
By: 'Malgorzata dabrowska'
Feb 11,2015
0 people found
this helpful
Jay is an abosolutle star he is so helpful and his word is gospel the way he eases your worrys and concerns is second to none he is a very pleasant person and fun to be around...
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Was this helpful? Yes
Feb 11,2015
Minithumbup
Jay
By: 'Rohit Harjani'
Feb 11,2015
0 people found
this helpful
Jay is an extremely proactive and solutions oriented individual. I appreciate the cost effective methods and advice he suggests to maintain our investment property so we can maximize our return....
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Was this helpful? Yes
Feb 06,2015
Minithumbup
Ben Fuller
Luke Fernandez
By: 'sarah'
Feb 06,2015
0 people found
this helpful
Lauristons kept in contact with me during the process of finding a tenant, kept me well informed of their progress and found very reliable tenants with strong credit scores; I was happy with the rental income that they achieved for me and, to be honest, there was nothing to find fault with....
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Was this helpful? Yes
By: Director Response
Feb 06, 2015
View all comments (1)
Thank you for your lovely comments Sarah. Best wishes Silvia - Lettings Director ...
Feb 06,2015
Minithumbup
By: '5 MARNEY ROAD'
Feb 06,2015
0 people found
this helpful
faster and more efficient than their competitors. their secret , time and caring for requirements of both parties .keep up the excellent work. Nicholina....
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Was this helpful? Yes
By: Director Response
Feb 06, 2015
View all comments (1)
Thank you so much for your kind words of encouragement and support. Best wishes, Silvia - Lettings Director ...
Dec 10,2014
Minithumbup
By: 'Kevin Regan'
Dec 10,2014
0 people found
this helpful
I bought a flat in Stockwell in November 2013 that was not due for conversion completion until October 2014. Jonathan kept us up to date throughout the building works. We moved in and there was barely a hitch or hardly any snagging list. they were accurate with the process and the final spec of the flat....
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Was this helpful? Yes
Dec 05,2014
Minithumbup
By: 'Pedro Usuriaga'
Dec 05,2014
0 people found
this helpful
I recently bought a property, and Jonathan Roberts form Lauristons was the broker who managed the process. Jonathan was very professional and thorough in handling the whole process, and his help and diligent follow up were crucial during the process. Also, Jonathan always had a great attitude. I totally recomend him, and congratulate Lauristons for having such professional in their team....
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Was this helpful? Yes
Nov 11,2014
Minithumbdown
By: 'Mrs Unhappy'
Nov 11,2014
7 people found
this helpful
Sick a tired of getting phone calls from this office! I though about selling my property 2 years ago and all I get now is jumped up estate agents calling me. Last week Nigel called me and tried to bully me in to letting me allow him to revalue my home. After telling him I had no need for the valuation now as I had decided to stay put he told me how the prices had increased and now was a good time to leave battersea. the cheek of it. the man is not helpful and is thoroughly annoying. what ever yo...
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What agent could do to change your mind?
STOP CALLING ME
Attached Files
Was this helpful? Yes
By: Mrs Unhappy
Jan 02, 2015
View all comments (2)
I have to say that a response was not needed nor was it expected. However this response is laughable and shows a true lack of professionalism. Not only does this response insinuate that my review is not factual, it also does not offer any form of compassion or understanding. The reason Mr Budd why I did not bring this up on the telephone is that I did not wish to listen to you tell me what to do any further and arguing with you would of only prolonged the conversation. It was not until my ne ...
Sep 25,2014
Minithumbdown
By: 'Unhappy home owner'
Sep 25,2014
4 people found
this helpful
We were mis sold our flat, lied to about what was going to be in the flat i.e. individual mail boxes which I had to fight with the builder to get. Were told we would be able to upgrade certain things in flat but never actually were given the opportunity and when questioned them they said it was too late! When I complained they were not interested at all. The flat is built by Henley Homes/Reis Construct(owned by same people) it is very poorly built I have had to go through the financial ombudsm...
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What agent could do to change your mind?
Be honest and truthful don\'t just be thinking of the percentage your going to earn.
Attached Files
Comment on agent fees
The flat was rejected by a couple then they had the cheek to ask for an extra ‚£5000 on top of what everyone else paid in flat.
Was this helpful? Yes
By: Darren
Nov 10, 2014
View all comments (1)
Dear Writer, We are very sorry to hear of your disappointment in your recent purchase. For any off plan purchase, details within the development brochure and marketing material, along with those distributed to your solicitor, are caveated that they may be subject to change. We will always endeavor to ensure that all information we present to potential purchasers is as accurate as possible, though are of course only able to rely upon the information provided to us at the time. With re ...
Sep 24,2014
Minithumbup
By: 'Jo'
Sep 24,2014
9 people found
this helpful
Kyle was a true professional from the moment we met him. He provided a detailed & realistic valuation on our property. Once deciding to instruct Kyle, he managed to deliver the service he promised from start to finish. Creating and oversea the marketing of our property, achieving over the asking price, and ensuring he found a buyer that met out needs and time frame. I would certainly recommend Kyle and I am more than confident they will be happy with the result he and his very able team deli...
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Comment on agent fees
More than acceptable
Was this helpful? Yes
Apr 15,2014
Minithumbdown
By: 'LavenderTenant'
Apr 15,2014
2 people found
this helpful
I\'ve rarely had positive dealings with letting agents in the past, but Lauristons failed to live up to even the paltry standards of their own profession. We\'ve lived in the same property for many months and have had to repeatedly chase and cajole Lauristons over even the most basic maintenance issues. When workmen are eventually sent to the property, they are invariably incapable and need to make repeat visits to complete even simple jobs to a satisfactory standard. The company is lax a...
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Was this helpful? Yes
By: Alex Vinter
Apr 25, 2014
View all comments (1)
Thank you for a review, I encourage you to get in touch with me directly on alex.vinter@lauristons.com so I can address your concerns directly. A few points on the above, if the landlady has choosen to not carry out an inventory then it would be harsh to claim Lauristons to be at fault as a result. We do safety checks and ask security questions when giving out keys, so you may not be aware that these were asked in some ways, but I agree requesting an ID at all times would be preferable where ...
Nov 28,2013
Minithumbup
By: 'Matt'
Nov 28,2013
2 people found
this helpful
Louise manages our flat in Battersea and does a really good job in proactively solving problems for us. She has great attention to detail and we trust her to sign off works on our behalf. It is always great to talk to her and she always keeps us informed....
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Was this helpful? Yes
Nov 01,2013
Minithumbup
By: 'Thomas D.'
Nov 01,2013
3 people found
this helpful
My experience with Lauristons (especially Louise) has been nothing less than professional. I rely on having good understanding people to help and this agent is everything I need and more. I would recommend Lauristons to all Landlords and Tenants. Thank you....
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Was this helpful? Yes
Oct 06,2013
Minithumbup
By: 'Kyle Spence'
Oct 06,2013
3 people found
this helpful
The service we received at Lauristons when I put my property on the market for sale was excellent. I was introduced to Kyle spence which he took the time to explain to me all the process of selling my property , which made me feel at ease and very comfortable with their work. They were always very professionally with their job....
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Was this helpful? Yes
Oct 04,2013
Minithumbup
By: 'TOM D'
Oct 04,2013
1 people found
this helpful
My experience with Lauristons (especially Louise) has been nothing less than professional. I rely on having good understanding people to help and this agent is everything I need and more. I would recommend Lauristons to all Landlords and Tenants. Thank you....
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Was this helpful? Yes
Oct 03,2013
Minithumbup
By: 'Australian Land Lord'
Oct 03,2013
0 people found
this helpful
I have worked with Lauristons for over 10 years now and as I am overseas, it is crucial that I have a team on the ground in London to look after all of my affairs with the property. Lauristons have been very good at being responsive to the tenants and my needs over this entire time. In particular Louise and Rajvinder always work with the tenants to solve any issues, and are always a pleasure to work with from my end. I have no problem recommending this team!...
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Was this helpful? Yes
Oct 02,2013
Minithumbup
By: 'Mary'
Oct 02,2013
0 people found
this helpful
Louise has recently been appointed as my main point of contact and I can say that there is a reason why Louise is a very good manager, she is always available and resolves problems in no time at all. I highly recommend Louise and hope that she will be willing to manage my new properties....
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Was this helpful? Yes
Sep 30,2013
Minithumbup
By: 'Martin'
Sep 30,2013
0 people found
this helpful
Lauristons is providing excellent service they are dealing with all issues immediately and without fail. We had only positive experience with them. Very professional people....
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Was this helpful? Yes
Sep 30,2013
Minithumbup
By: 'Charlie'
Sep 30,2013
0 people found
this helpful
The service I recived from this company was exelent. Lauristons is a top agent. I would like to say thank you espacialy to Louise as her service, attention to details and commitment to any promisses can not be quastioned ....
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Was this helpful? Yes
Sep 28,2013
Minithumbup
By: 'Antoinette'
Sep 28,2013
0 people found
this helpful
Lauristons are always a pleasure to deal with, a very understanding bunch and always happy to help. I highly recommend Lauristons especially the managing department. Thank you you to all of them for a great service...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £380,000
  • Max: £1,790,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 2 17 7 5 1 9 1 6 2
Darren Baker - upload your photo Darren Baker
2 reviews

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Jason Taylor - upload your photo Jason Taylor
1 reviews

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Luke Fernandez - upload your photo Luke Fernandez
3 reviews

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Ben Fuller - upload your photo Ben Fuller
10 reviews

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Gerald Klein - upload your photo Gerald Klein
2 reviews

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Jay  - upload your photo Jay
2 reviews

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Patrick Molyneux-Child - upload your photo Patrick Molyneux-Child
1 reviews

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Lauren Layton - upload your photo Lauren Layton
1 reviews

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Julian Piku - upload your photo Julian Piku
1 reviews

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Craig Dougan - upload your photo Craig Dougan
1 reviews

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jonny lee-kemp - upload your photo jonny lee-kemp
2 reviews

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Michael Booth - upload your photo Michael Booth
1 reviews

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Stephen English - upload your photo Stephen English
0 reviews

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