89% sales valuation accuracy
94% sales fee satisfaction
90% lettings valuation accuracy
77% lettings fee satisfaction
Lauristons Estate Agents have been established since 1994, offering a comprehensive range of property services to the local communities in Wimbledon, Putney, Balham, Kennington and Battersea including Residential Sales and Lettings, Property Management, Block Management, New Homes Sales, Land & Development, Financial Services, Conveyancing Services, Surveys and Corporate Relocation. Throughout that time ...
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Lauristons Estate Agents have been established since 1994, offering a comprehensive range of property services to the local communities in Wimbledon, Putney, Balham, Kennington and Battersea including Residential Sales and Lettings, Property Management, Block Management, New Homes Sales, Land & Development, Financial Services, Conveyancing Services, Surveys and Corporate Relocation. Throughout that time we have always been passionate about the added value we offer to our customers and clients in achieving their ambitions and the importance of our responsibilities and commitments as we move people. - See more at: http://www.lauristons.com/#sthash.FfynqUE5.dpuf
Latest Reviews
View all Reviews 528
28th Aug 2023
reviewed by 'Ben'
16th May 2022
reviewed by 'Maria Taibo'
16th Sep 2021
reviewed by 'Victoria'
24th Jun 2021
reviewed by 'Gary'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 94% | £230,000 | £1,900,000 |
| Lettings | 90% | 77% | £550 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 115 | 3 | 158 | 32 | 89 | 7 | 73 | 2 | 41 | 8 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Aug 28,2023
Aug 28,2023
1
people found
this helpful
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Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience with this estate agents.
Let’s start with this. We had damp in the bathroom a few months into our contract, which we told them ...
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May 16,2022
May 16,2022
1
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this helpful
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Excellent customer service. Neel Patel was very kind, efficient and he replies the emails within half an hour! Really much appreciated....
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Sep 16,2021
Sep 16,2021
0
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Tamas was incredible when it came to helping us with our property search. The market has been absolutely crazy and Tamas went above and beyond to help us. He found us the perfect property and was very accommodating to our requirements. He was there to ...
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Jun 24,2021
Jun 24,2021
1
people found
this helpful
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If you are selling in SW20 find another agent. They managed 2 viewings in a 12 week period despite there being demand before they got me so sign an exclusive sale agreement, I never received any updates or useful information regarding what was happening, awful pictures taken ...
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Apr 18,2020
Apr 18,2020
1
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this helpful
this helpful
The team at Lauristons have been very responsive and helpful during current challenging environment which is really appreciated, offering clear advice throughout....
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Apr 07,2020
Apr 07,2020
1
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this helpful
this helpful
Lauristons have been proactive, supportive throughout the last few months - constantly keeping me updated about our tenants position, and ensuring everyone is kept safe. Letting our house through Lauristons in August was in hindsight a great decision or us, and our tenants....
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Apr 07,2020
Apr 07,2020
0
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I have found Lauristons to be extremely professional and am very satisfied with the services they provide. They have been consistently prompt in getting back to me and in these very uncertain times have been understanding and supportive. Would recommend hands down, especially Jean-Claude in ...
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Apr 07,2020
Apr 07,2020
1
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this helpful
this helpful
Although I live in South Africa Lauristons keep me fully informed on my property that they manage for me. John, Michelle and Emma are are part of a great team...
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Dec 03,2019
Dec 03,2019
1
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Awful!
No communication. Emails constantly ignored, unless they need something from you, then you receive a bombardment of emails.
No customer service.
No help. And they charge extortionate check out fees, that are not fully disclosed in the contract.
Please save yourself the time and ...
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Jul 21,2019
Jul 21,2019
0
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Alex F at HQ is brilliant - she made the whole process of moving so much easier than it could have been. I am honestly so grateful for her support and have been very impressed. Highly recommend working with Alex on any move!...
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Jul 01,2019
Jul 01,2019
0
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I've been letting my flat through Lauristons for about 15 years and have been generally satisfied with the service but in recent months they have been absolutely amazing. We've had a really nasty experience with a trouble-making, rude and unreasonable tenant and Alexandra managed it brilliantly. ...
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May 10,2019
May 10,2019
0
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They never sent you a check-out inventory report and just steal £1400 from you for no reason, no evidence. They have promised we don't need to pay cleaning fee at the end of tenancy because it was not cleaned at all before we moved in. Their ...
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Comment on agent fees
Bad. I would rather donate all the money I paid them to charity and not to them. They didn't do their jobs and just keep lying I have spent hundreds of hours to ask them to remove landlord's personal stuff and dangerous furniture that could severely harm my 1 year old baby.Attachments
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Apr 24,2019
Apr 24,2019
0
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We recently rented a 1 bed flat in Putney through Lauristons and were really happy with all the help we got from Lauren Green, she was always prompt in email responses and helped us through the process with kindness....
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Comment on agent fees
Fees are slightly high but so are all agency fees.
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Apr 12,2019
Apr 12,2019
0
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I highly recommend Steve English at Lauristons Wandsworth office. His excellent property knowledge and efficiency in arranging a valuation of my house made it easy to prepare it for new rental tenants....
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Comment on agent fees
Good
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Mar 07,2019
Mar 07,2019
2
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this helpful
this helpful
Can I select zero?
Unfortunately I have to register another terrible experience with an estate agency. The level of the service we have received has been embarrassing and incredibly poor, and when there are so much money involved plus the fees they charge, this is ...
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Nov 19,2018
Nov 19,2018
0
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I recently sold my flat through Nick Scott at Lauristons in Putney
Fantastic service that went well above and beyond what could be expected. It was only because of Nick's work that the sale went through.
Things got complicated as my buyer needed various permissions ...
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Comment on agent fees
Standard rate - quite a lot of money, but real professional service managing a complicated process
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Oct 30,2018
Oct 30,2018
1
people found
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I am extremely disappointed with the way Lauristons have treated me from start to finish. I was allocated a Negotiator who left mid way through our process and we were not informed of this so proceeded to contact them with no response. Our second Negotiator ...
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Comment on agent fees
bad
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Aug 07,2018
Aug 07,2018
2
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this helpful
They were not up-front and honest about their fees with us. After having lived in the flat, we were told that we had to pay over £500 for the renewal of the contract.
Throughout the tenancy we were good tenants. We left the flat spotless, paid ...
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Comment on agent fees
Extortionate. They will keep charging and charging you for even the smallest things.
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Sep 20, 2018
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(1)
Absolutely useless agency. I have emailed literally every department, multiple times and am still yet to get a response. They have been holding my deposit well past the 10 days they legally can and don't even have the common courtesy to tell us why.
Avoid at all costs. ...
Jul 31,2018
Jul 31,2018
2
people found
this helpful
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We live in a 2-beds flat with our little baby girl who is 10 months old.
We have moved in this flat this April. We have been complaining about a HUGE Wardrobe full of books and landlord's personal stuff that belongs to Landlord. Before we moved ...
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Terrible service and unethical agent. They shouldn't be charging agent's fee as they are violating my right as tenants.Attachments
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Apr 10, 2019
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(1)
Hi,
I'm considering to rent with this agency. After a quick research, I came across your review. I'm interested in getting more info regarding the way this agency manages properties. Please, send me an email at [email protected].
Thank you,
Paul. ...
Jun 28,2018
Jun 28,2018
1
people found
this helpful
this helpful
Excellent Service !
Very professional, helpful and friendly. Thanks Tamas ( Kennington branch) for your help in renting our property, you made the whole process so easy and stress free, I really appreciate the time you took to explain the whole process and answer all our questions....
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Comment on agent fees
Good
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Jun 12,2018
Jun 12,2018
0
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this helpful
Really friendly and professional guys. Did everything they could to help us out! Questions were answered quickly and all contact was dealt with efficiently...
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Apr 16,2018
Apr 16,2018
0
people found
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Very good letting agency. They are really close to you to help you finding the right flat and the agents are very nice and polite.
Alex is a great one! would recommend!...
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Mar 02,2018
Mar 02,2018
3
people found
this helpful
this helpful
Worst letting agency in London.
Having lived in London for 4 years, I'm accustomed to the processes, procedures and policies of London letting agencies. Yet Laursitons' Wimbledon Office went out of their way to demonstrate their incompetency.
The whole process from start to finish was made ...
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Comment on agent fees
Higher than average Be aware of the professional clean charge before you sign your contract Moving in and check out fees are the highest I've ever paid, even since moving out of the flat. £60 charge to provide a reference to a new letting agency.
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Jan 31,2018
Jan 31,2018
5
people found
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The worst letting agency I have ever come across.
If you are looking for a professional, efficient, understanding and helpful letting agency, then Lauristons is not the letting agency for you and may I advice you to run the other way.. far far away. James' ...
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Dec 28,2017
Dec 28,2017
3
people found
this helpful
this helpful
This agancy failed to release your deposit on time and made up charges totalling over £200. They failed to response to our TDS inquiry and their correspondence with us in unprofessional. Try to avoid this agent....
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Comment on agent fees
Super high.
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Dec 05,2017
Dec 05,2017
0
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Excellent service, helpful and friendly team, especially our main agent Chuk. Lauristons marketed our property well, and helped us secure a good offer in under a week of our property going on the market. They were really helpful with great communication throughout the following process ...
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Comment on agent fees
In line with everyone else’s.
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Nov 22,2017
Nov 22,2017
0
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Great agency, I found them to be the right balance between a large enough agency, able to drive in a lot of viewings and ensure a good offer, and a small enough agency with a local feel, that treated us with deference and promptitude, not ...
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Comment on agent fees
I found the fees to be acceptable, in the mid-range of our searches and the service was great so we are happy with it.
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Nov 06,2017
Nov 06,2017
0
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James replied promptly to my online request and was more than understanding when a busy schedule only allowed for an email exchange rather than calls.
He took the time to know my search requirements and put together a very good viewing schedule with his colleague ...
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Comment on agent fees
N/A
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Oct 24,2017
Oct 24,2017
2
people found
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this helpful
Would give 0 if possible for customer service. Rude and defensive when told property was being withdrawn. No guidance or consideration of the customers needs. Said they call 200 customers a day no one did anything in the 30 minutes we were sitting in the office...
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Comment on agent fees
Fees were high considering the effort put in.
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Oct 26, 2017
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(1)
Dear Alf,
I was disappointed to read your review and have attempted to investigate further. However; we have no record of an Alf or Alfred as a vendor at our Wimbledon office at any point in the last 12 months.
If you would like to contact me directly with more information so that I may investigate further and reply fully, I can be reached via [email protected] ...
Sep 28,2017
Sep 28,2017
0
people found
this helpful
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Great management of our tenancy and convenient processing of all documentation. Georgina paid particular attention to our needs and made the entire process simple to navigate for us. She paid particular attention to our views and was very accommodating to our needs. Thanks a ton ...
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Comment on agent fees
Transparent with no hidden fees and appropriate costs which were made aware to us from the start.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:10 PM 15/01/2016 by Ryan Palattao
