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Langford Russell

3-5 Kelsey Park Road Beckenham, Bromley
Greater London
BR3 6LH

0208 663 4433

Nov 23,2015
Minithumbdown
By:
Nov 23,2015
0 people found
this helpful
Absolutely terrible!!! I regret and curse the day I got a contract with them! They are absolutely uncaring, don't answer their phone, don't answer e-mails! They left me without hot water and heating on DURING THE SUMMER! I complained so many times, everything in this flat seems to be broken and they didn't fix it as promised prior to my move-in date! On top of that they mis-sold the flat to me - it was advertised and rented as unfurnished and when I moved in it was part-furnished! The light bul...
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May 08,2014
Minithumbdown
By:
May 08,2014
1 people found
this helpful
Brought a property with this office and it was just horrific. I was gazumped, treated poorly, miscommunicated I\'m now complaining over what felt like a fraudulent activity. Even when I finally completed after being forced to go to sealed final bids twice, I then found the old owners still inhabitating my new house and they refused to do anything and would not give me the keys to my own property! In the end I has to get my solicitor involved to sort it out. Unbelievably incompetent and I persona...
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What agent could do to change your mind?
Honest and open communication, given me the keys to my house after completion which they refused to do.
Was this helpful? Yes
By: Nicola McGrath
May 09, 2014
View all comments (1)
Further to your above comments I would like the opportunity to discuss this with you and go through your complaint and comments made. My name is Nicola McGrath and I am the Customer Services Manager for The Acorn Group, which Langford Russell is a part of. Please contact me on 020 8315 6929 or at nicola.mcgrath@acorn.ltd.uk.....
Apr 24,2014
Minithumbdown
By:
Apr 24,2014
1 people found
this helpful
What a shambles. This company is a complete rip off, with the rudest most unhelpful staff I have ever dealt with. "*" Good luck if you want to try and sell your house through this incompetent bunch, trust me you shall need it....
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What agent could do to change your mind?
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Mar 17,2013
Minithumbdown
By:
Mar 17,2013
6 people found
this helpful
Last September my flatmate, my partner and I were looking for a new place to rent. We'd spent months researching online in advance and settled on the Beckenham/Bromley corridor. Our first two attempts to view properties with Langford Russell ended in short notice cancellations. By short notice I mean within 15 minutes of our scheduled appointments. On both occasions we were told that the landlord had either taken the property off the market, or that the property had been snapped up just minu...
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What agent could do to change your mind?
If they had not been lying, unhelpful cheats I would have happily recommended them.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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