KIS Lettings - South Shields Branch, South Shields, NE33

45 reviews 4.4/5 rating
  • 90% valuation accuracy
  • 87% recommend
  • 90% fee satisfaction
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    Lauren
  • Lauren Kitching
    Lauren Kitching
  • Lauren Pennock
    Lauren Pennock
  • Kylie Howe
    Kylie Howe
  • Ajay Jagota
    Ajay Jagota
  • Pavel Dedek
    Pavel Dedek
If you are looking for a Letting Agent in Newcastle, Sunderland & the North East, then KIS Lettings are the solution for you. With a wide selection of properties to let in areas throughout the region, finding the perfect property letting has never been easier. We offer tenants a range of services including Tenant Insurance, Property Alerts & much more. Landlord, we know selecting the right agent to rent your property can be a difficult time. To ensure you have complete peace of mind when y Read full description...ou select KIS Sales and Lettings our fully managed service includes a unique Let By insurance policy which protects you at every level. All of our landlords enjoy the benefit of full rent guarantee with no excess, full legal protection, damage protection/deposit replacement and a 24 hour emergency repair insurance all backed by the Financial Conduct Authority, all of these benefits are included as standard along with access to your account via our 24/7 landlord dashboard and not forgetting our award winning service voted top agent 2013/14. KIS Lettings are all about keeping it simple so if you are looking to rent or find an agent and need any further information please do not hesitate to contact us.
KIS Lettings

108 Fowler Street South Shields
Tyne and Wear
NE33 1PZ

0191 432 8825
update staff | update details
Sep 04,2017
Minithumbdown
Lauren Pennock
Lauren Pennock
By: 'Treated Appllingly by Kis'
Sep 04,2017
0 people found
this helpful
Thrown under the bus by Kis South Shields after being first to view, first to say we wanted to go ahead. We have the emails. We were messed around over whether renting or selling & then whether furnished or unfurnished & then we had an appointment to choose what stayed & what went. We then get a two line email saying it's gone!! Then we're lied to about why it went to people who viewed after us when we have excellent credit & earn more than enough to cover the rent. Disgusting wa...
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Comment on agent fees
The no deposit thing is a lie! We were never asked for one at all & would have gladly paid one but they gave it to a couple who did who saw it after us!
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Oct 30,2016
Minithumbup
Lauren Kitching
Lauren Kitching
By: 'Helen'
Oct 30,2016
1 people found
this helpful
All staff were very quick, friendly, helpful it's not often you can get such excellent service. The process of sorting out the tenancy was very smooth and quick. Upon viewing the house I have moved into I found it to be clean and well maintained. When collecting the keys it was an easy process and I was talked through the process with total professionalism. Keep up the good work....
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Comment on agent fees
Good
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Jul 08,2016
Minithumbup
Lauren Kitching
Lauren Kitching
By: 'Laura and jenny'
Jul 08,2016
0 people found
this helpful
Letting with kis was a pleasure the upfront cost were reasonable, and letting with out a deposit made everything a bit cheaper. Everything was explained to us clearly would definitely recommend....
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Comment on agent fees
Reasonable fees
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By: Lauren
Jul 13, 2016
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Thank you for your fantastic review! We hope the move went well and It has been a pleasure to help you both find your new home. Kind Regards Lauren ...
Apr 26,2016
Minithumbup
Kylie Howe
Kylie Howe
Lauren Pennock
Lauren Pennock
By: 'kim'
Apr 26,2016
0 people found
this helpful
I would like to thank both of you for all your help,from my first viewing with kylie too signing the paperwork and having the tenancy pack explained by Lauren Pennock everything was easy to understand I would recommend kis Lettings to anyone that's looking to rent plus because there's no bond to pay its cheaper than most other letting agents as well...
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Comment on agent fees
Good
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By: Lauren Pennock
Apr 26, 2016
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Hello Kim Thank you for the great review. It has been a pleasure dealing with your application and we wish you all the best in your new home. Lauren ...
Apr 08,2016
Minithumbup
Lauren Kitching
Lauren Kitching
Lauren Pennock
Lauren Pennock
By: 'Laura'
Apr 08,2016
0 people found
this helpful
Really helpful with all questions quick responses gave a lot of information. Easy too deal with as it was our first let we are so excited too move in it was made so easy and everyone was helpful....
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Comment on agent fees
Brilliant fees better than any other agency as first time renters that was brilliant.
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By: Lauren Kitching
Apr 08, 2016
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Thank you for your lovely review Laura! It has been a pleasure helping you and your partner find your new home. We hope the move went well! Kind Regards Lauren Kitching ...
Apr 04,2016
Minithumbup
Kylie Howe
Kylie Howe
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Lauren
By: 'Smiler....'
Apr 04,2016
0 people found
this helpful
What can one say but, praises to Kylie and Lauren {Penny} ! lol No serious the girl did a great job and were very helpful in helping me to move in smoothly and could not fault the communication with them in all departments excellent , will use again if I need to highly recommended,, Once again thank you to all ........
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Comment on agent fees
Had to be paid what can you do?
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Apr 04,2016
Minithumbup
By: 'Nic Wilson'
Apr 04,2016
0 people found
this helpful
The quality of service received and ease of working through proceedings was fantastic. The staff are a credit to customer service and professionalism and I can confidently say I would recommend KIS to friends, family and anyone else!...
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Comment on agent fees
The fees associated with moving in were considerably better explained than any of the other agencies I had looked in to, and the prices were very good
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By: Lauren Pennock
Apr 06, 2016
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Hello Nicholas Thank you for your fantastic review, it has been a pleasure helping you and we wish you all the best in your new home! ...
Apr 01,2016
Minithumbup
Kylie Howe
Kylie Howe
By: 'mick'
Apr 01,2016
0 people found
this helpful
The girls here got me fixed up with a house in no time and had the place nice and fresh for me moving in..thanks for the help very work...
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Comment on agent fees
Good
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By: Kylie Howe
Apr 01, 2016
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Hi Michael Thank you for your review it was no trouble at all hope you are happy in your new home. Kylie ...
Mar 07,2016
Minithumbup
Lauren Pennock
Lauren Pennock
By: 'Ashleigh Pearson'
Mar 07,2016
0 people found
this helpful
I seen this flat online 2 weeks ago and I liked the look of, I went to view it and I very liked the look of it, I thought the rent was reasonable and completed the agreement with Lauren who I thought was very helpful and would recommend again to anyone else....
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Comment on agent fees
Good.
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By: Lauren Pennock
Mar 11, 2016
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Hello Ashleigh, Thank you for your review. It has been lovely helping you move in to your first home and we wish you all the best for the future. Regards, Lauren. ...
Mar 07,2016
Minithumbup
Lauren Kitching
Lauren Kitching
Lauren Pennock
Lauren Pennock
By: 'Craig 89'
Mar 07,2016
0 people found
this helpful
We are very happy with the service from KIS Lettings. The speed and efficiency from the staff made the whole experience a great one. They were patient and attentive whilst things were getting sorted. Thanks a lot to all the staff....
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Comment on agent fees
Good as it was only the admin fee we had to pay and not the bond also.
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By: Lauren Kitching
Mar 11, 2016
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Thank you for your positive review! We hope you have settled into your new home and we are happy we have made the full process stress free. Kind Regards Lauren Kitching ...
Jan 29,2016
Minithumbdown
By: 'StraightTalker'
Jan 29,2016
1 people found
this helpful
If I could I would give 0 stars! AVOID LIKE THE PLAGUE!! They was issues prior to us moving in, they haven't sorted any out. Our property is now really dangerous. They are the worst Letting Agents I have ever experienced. Staff are rude and lazy. They treat tenants like crap. Trust me, just look elsewhere...
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Comment on agent fees
Bad
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By: Lauren Kitching
Jan 29, 2016
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Hello I am sorry to hear that you have been unhappy with the service provided by KIS Sales and Lettings. If you could e-mail further details to southshields@kis.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Regards Lauren Kitching ...
Dec 03,2015
Minithumbup
Lauren Kitching
Lauren Kitching
Kylie Howe
Kylie Howe
By: 'Demi'
Dec 03,2015
2 people found
this helpful
The staff at kis lettings were very helpful quick and supportive. They kept me up to date with everything and made sure I was comfortable and getting on in my new home. really thankful...
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Comment on agent fees
fantastic price. none comparable
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By: Lauren Kitching
Dec 03, 2015
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Thank you for your review Demi, the positive feedback it is much appreciated. I am so pleased you have settled into your new home. Kind Regards Lauren Kitching ...
Dec 03,2015
Minithumbup
Lauren Kitching
Lauren Kitching
By: 'Karen Fairlie'
Dec 03,2015
2 people found
this helpful
As a first time tenant I found KIS staff easy to approach and really helpful with all my questions and needs no matter how small they were. I couldn't of ask for a quicker or stress free process and the dlighted insurance was a really fantastic help too. What a really lovely office to deal with....
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Comment on agent fees
I thought fees were extremely reasonable and Dlighted Insurance was a really great option for me so u was able to rent my property without financial worry.
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By: Anna
Dec 03, 2015
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Thank you very much for kind words. Always here happy to help you in any way we can, ...
Dec 02,2015
Minithumbup
Lauren Kitching
Lauren Kitching
By: 'Dan Adamson'
Dec 02,2015
1 people found
this helpful
My first time renting with KIS Lettings, I found the staff knowledgeable, helpfull and friendly. They put me at ease and helped everything go through without a problem. One of the main reasons for choosing KIS was because of the Delighted No Deposit option that made my initial moving in cost affordable and was huge bonus. I would like to thank both Lauren and Anna for their help with my move....
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By: Lauren Kitching
Dec 03, 2015
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Thank you for a fantastic review :) We are pleased we helped make your move as stress free as possible whilst saving you money! ...
Dec 02,2015
Minithumbup
Lauren Pennock
Lauren Pennock
By: 'Katie'
Dec 02,2015
1 people found
this helpful
All off the staff members that helped me with my tenancy were extremely helpful and consistent. I had worries about my previous landlord not completing my reference but Lauren kept me updated and also eased my worry. The staff were very friendly and welcoming....
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By: Lauren Pennock
Dec 03, 2015
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Hi Katie Thank you for the review, it was a pleasure to be able to help you move in to your new home. We wish you all the best! Lauren. ...
Dec 01,2015
Minithumbup
Kylie Howe
Kylie Howe
By: 'JH'
Dec 01,2015
1 people found
this helpful
This is my 2nd time using KIS, i find there service start to finish very good in all aspects, the staff are polite and do there very best to answer all questions and fulfill your needs as a tennant. Would recomend them to anyone...
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Comment on agent fees
Great
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By: Kylie Howe
Dec 03, 2015
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Thank you for your review, I am thrilled you have decided to use KIS Lettings again to find your new home! Kind regards Kylie ...
Nov 28,2015
Minithumbup
Pavel Dedek
Pavel Dedek
By: 'mrs smiles'
Nov 28,2015
2 people found
this helpful
what can we say this team are second to none thay could not do more for you. as we were selling are home we needed some were fast as every thing to do with are sale was going so fast.we seen a house with kiss and that was it Anna and Pavel done every thing for us 8days after there tennent moved out the keys were passed to us. PAVEL worked so hard making sure the place was clean.and that every thing that needed fixed was sorted out.he is so friendly and he cares so much that every thing is right ...
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Comment on agent fees
as we have not rented before we can not comment on the fees.
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By: anna.palczynska
Dec 01, 2015
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Thank you very much Mrs and Mr Smiles for your kind words. It was a pleasure helping you getting your new home with us. Wishing you all the best and we are here always happy to help Anna and Pavel ...
Nov 04,2015
Minithumbup
Lauren Pennock
Lauren Pennock
By: 'Erica'
Nov 04,2015
1 people found
this helpful
I contacted KIS lettings in regards to one of their properties as me and my partner were looking for our first home together. After speaking to the extremely helpful Anna we were booked in to view the flat that very same day and we were extremely happy with the way in which Anna presented it to us- everything was explained clearly and simply meaning we knew exactly what we needed in order to ensure this property would be ours. Our paperwork was handled by the lovely Lauren who is a great asset t...
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By: Lauren Pennock
Nov 04, 2015
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Thank you so much for the fantastic review Erica. I am over the moon you chose us as your choice of letting agent for your first home and it has been an absolute pleasure dealing with yourself and Alex. We wish you all the best in your new home! ...
Oct 24,2015
Minithumbup
Lauren Pennock
Lauren Pennock
By: 'Jackee'
Oct 24,2015
1 people found
this helpful
I contacted KLS from overseas for an apartment here and was very pleased that they were so accommodating. They kept communications open and were quick to respond to my questions. Now that I have moved here I am happy to say they have kept up the service that I received during the apartment hunting process. They have helped things go more smoothly for me....
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated and what a fantastic review! ...
Oct 23,2015
Minithumbup
Lauren Kitching
Lauren Kitching
Lauren Pennock
Lauren Pennock
By: 'Chris'
Oct 23,2015
1 people found
this helpful
Lauren pennock helped me out when I first come with a list of things to do and was very helpful and friendly and that list helped me sort out what I needed to do first. Then Lauren kitching helped me out when I needed my work reference because they were so slow but Lauren phoned the hr 3 times and persisted and she finally got the reference and without her help I don't think I would be moved in my flat now. All the staff at kis South Shields are fantastic with a brilliant attitude and they're ar...
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Comment on agent fees
Fantastic low prices with delighted insurance, which means I didn't have to pay any deposit which saved me a lot of money which really helps.
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated. I am thrilled you have been more than happy with our service and we have saved you money! ...
Oct 06,2015
Minithumbup
Lauren Kitching
Lauren Kitching
By: 'Dave'
Oct 06,2015
2 people found
this helpful
The agents were extremely helpful and friendly. This being my first property to rent it was far cheaper and quicker then Id first expected and would recommend KIS Lettings to everyone....
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Comment on agent fees
All fair and explained in detail what the fee broke down into.
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated and what a fantastic review! I am pleased you have been happy with the service and that you would recommend us to family and friends. ...
Sep 28,2015
Minithumbup
Lauren Pennock
Lauren Pennock
By: 'anon'
Sep 28,2015
2 people found
this helpful
Kind, diligent and efficient: - excellent preparation of paperwork and for collection of keys - always quick to respond on the phone (if only British Gas could be as good) - all the important things dealt with already (we've been in for a little while now). If/when we move on, I'm going to ask KIS to help out first....
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Comment on agent fees
No problems with fees: able to deal quickly and efficiently with bank transfers (worth noting because not all agents are).
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By: Lauren Pennock
Oct 29, 2015
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Thank you for the lovely review! Although anon, I am pretty sure who it is and it has been a pleasure helping you find a home in the North East and I am thrilled that you would use us again if and when you decide to move home. Lauren. ...
Sep 26,2015
Minithumbup
Lauren Pennock
Lauren Pennock
By: 'Carolyn Jones'
Sep 26,2015
2 people found
this helpful
KIS lettings have been absolutely fantastic, in particular the lovely Lauren Pennock. We have recently changed to them being our management agency after a particularly bad experience with our previous one. Lauren has kept us informed thru every single process, we were not an easy client for her to take over due to the lack of co-operation from our previous management company. She has literally had to start from scratch but has been utterly professional, very supportive and we have had more commu...
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By: Lauren Pennock
Oct 29, 2015
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Thank you for the fantastic review Carolyn, really appreciate it! Glad we were able to help you get back on track with your properties and bringing you some peace of mind that they are in good hands. Lauren. ...
Sep 19,2015
Minithumbup
Lauren Kitching
Lauren Kitching
By: 'Simone Mort'
Sep 19,2015
2 people found
this helpful
The girls who I dealt with were very helpful and for me into the property as quick as they could. Whenever I need any questions or need advice the girls always do their best to help me...
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated and what a excellent review! -Lauren K ...
Aug 29,2015
Minithumbup
Lauren Kitching
Lauren Kitching
By: 'lindsay'
Aug 29,2015
2 people found
this helpful
Lauren kitching was who we dealt with at Kis letting and she did a fantastic job. Helped us view the property number of time and sorted everything out ready for me and my partner to pick the keys up. We have been able to e mail Lauren through out the month to ask questions and she has got back to us within the day to answer them. I would highly recommend Kis letting to family and friends. Alan and lindsay...
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated Lindsay. It has been a pleasure to help you and your partner find your perfect home! -Lauren K ...
Aug 27,2015
Minithumbup
Lauren Pennock
Lauren Pennock
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Lauren
By: 'Grace'
Aug 27,2015
3 people found
this helpful
Everyone I have come across in the company to date are extremely pleasant and helpful. Any emails have always been responded to without delay and are extremely accommodating where possible! Great company and great staff!...
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Aug 24,2015
Minithumbup
Lauren Pennock
Lauren Pennock
By: 'Michelle'
Aug 24,2015
4 people found
this helpful
I rented this property as its close to work, family and a good price. The staff have been very helpful...
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Jul 22,2015
Minithumbup
Lauren Kitching
Lauren Kitching
By: 'paul'
Jul 22,2015
4 people found
this helpful
Very helpful and friendly staff, good choice of properties. Moving in costs much cheaper than other agents. Would definitely recommend this agent to others....
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By: Lauren K
Oct 29, 2015
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Thank you for your review Paul. I'm glad we found you your new home and saved you money. -Lauren K ...
Jul 10,2015
Minithumbup
Lauren Kitching
Lauren Kitching
By: 'Josh'
Jul 10,2015
4 people found
this helpful
Quick to respond to queries, fast move in and excellent service. Fully explained all details of property and answered any questions....
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated and what a fantastic review! ...
Jul 01,2015
Minithumbup
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Lauren
By: 'Chloe'
Jul 01,2015
5 people found
this helpful
Very helpful and accomodating, was very happy to answer any questions we had :) Will definitely reccomdend them to family and friends...
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Areas covered
  • NE33
  • SR4
  • NE34
  • SR5
  • NE32
  • SR6
  • NE31
  • NE30
  • NE35
  • NE36
  • SR1
  • SR2
  • SR3
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Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 37 6 0 0 0 0 0 0
Lauren - upload your photo Lauren
6 reviews

About Lauren No description set View full profile
Lauren Kitching Lauren Kitching
Assistant Manager / Lettings Negotiator 21 reviews

About Lauren No description set View full profile
Lauren Pennock Lauren Pennock
Lettings Adminstration 13 reviews

About Lauren No description set View full profile
Kylie Howe Kylie Howe
Branch Manager 5 reviews

About Kylie No description set View full profile
Ajay Jagota Ajay Jagota
CEO 0 reviews

About Ajay No description set View full profile
Pavel Dedek Pavel Dedek
Branch Manager 2 reviews

About Pavel No description set View full profile
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Fees

No fees set.
Last updated at 3:10 PM 16/07/2015 by Lauren Kitching

Complaints Procedure

Our complaints procedure can be found on the homepage of our website www.kis.co.uk.
Last updated at 3:10 PM 16/07/2015 by Lauren Kitching

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Opening hours


  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed

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