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Kinleigh Folkard & Hayward

5 Compton Road Wimbledon, London
Greater London
SW197QA

0208 739 2000

Dec 02,2016
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By:
Dec 02,2016
0 people found
this helpful
We are landlords. We had terrible management by Natalie and her team culminating in legal advice and proceedings. They added no discernible value for their fees and in fact exacerbated problems with their delays and lack of management....
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Oct 28,2016
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Oct 28,2016
0 people found
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Our property was managed by KFH Estate Agents due to our Landlord being out of the country. I was completely appalled by their lack of professionalism; phones called not returned and false promises of follow up emails. Our property had the issue of damp which KFH failed to sort out. They were emailed in Feburary chased up a couple of weeks later and about a month after that. They failed to ever come back to us with a solution (we moved out of this property in September). To follow on from the ba...
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Nov 19,2015
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Nov 19,2015
3 people found
this helpful
This is a terrible letting agent and I would not recommend that anyone use them. Their fees are incredibly high even for London, their staff are rude and they try to do the minimal amount of work possible. I can honestly say I have never come across a more incompetent letting agent before, and I have been renting for over 10 years. The staff are slow to respond to even the simplest of requests, they 'forgot' to set up the direct debit for the first month's rent and 'lost' the itinerary. I would ...
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Comment on agent fees
The fees charged are the highest I have come across for doing very little work.
Was this helpful? Yes
Dec 22,2014
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Dec 22,2014
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Olivia was extremely professional at all times, in my dealings with her. Her communications were clear and concise. Olivia also handled all queries / issues, etc. very promptly. Overall, it was a real pleasure to work with Olivia - and I felt very confident that my property was being well looked after!...
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Oct 13,2014
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Oct 13,2014
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This morning, KFH gave a set of my keys to a contractor to gain access to my property. They did so without permission from me, and also without a KFH representative being present during this appointment. I am appalled that a company in which I have placed by trust, has allowed this to happen. I am a single female professional, who has chosen to live in a highly secure development, because I want to feel safe and secure in my home. I feel very upset and concerned that individuals - who I do n...
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Mar 14,2014
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Mar 14,2014
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I have rented out the same property for over ten years and am now on my third managing agent. Thankfully I won\'t have to move to a fourth. The first two companies I used veered from hopeless to more hopeless but Kinleigh\'s actually knows what it\'s doing. The staff are professional, courteous, responsive and very easy to deal with. They actually inspect properties during the tenancy - yes who\'d have thunk it! My previous two never bothered themselves with such basic essentials. They even h...
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Feb 04,2014
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Feb 04,2014
0 people found
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Where do I start. Firstly, if you see something you would like repaired in the property before you move in, the negotiator will give you assurances things will be fixed before the tenenacy starts. Even if you get that statement in writing before you move in, they will play the "It\'s not in the tenancy agreement" card and renege on any assurances they gave you once the tenancy starts. Secondly, getting leaks fixed or repairs done is like pulling teeth. It took me 1 month to get a...
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Jun 24,2013
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Jun 24,2013
3 people found
this helpful
Horrible experience. When it comes to you paying "the monies" as they say, which are the outrageous fees and the deposit, they are very nice, friendly, but once you have paid they suddenly become unavailable, bounce you off, hang up while you are waiting on the phone .... they do reply to emails but in such a rude way that you do feel you are wasting their time. Enza Miracco who I was dealing with was particularly rude and inefficient. The agents they work with to carry out the inve...
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Feb 23,2013
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Feb 23,2013
2 people found
this helpful
There are so many things that KFH have done wrong that there isn\'t enough time in the day to get it all in print. It isn\'t only the Property Management side that I listed above either. When I decided to take the flat, which I found myself on Zoopla, it was listed as unfurnished by KFH in Belsize. It had 2 wardrobes in one room and a chest of drawers in another. I wanted them removed as I had a container of furniture coming from the US. The landlord did not want them removed and I ended up pa...
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What agent could do to change your mind?
The property manager could start by being more sympathetic to the tenant, believing the tenant and reacting swiftly and efficiently when something needs doing, And not arguing with me at every turn. Learn how to be a service provider in a corteous, diplomatic manor. After all, it is the tenant paying through the nose for the flat!
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Jan 30,2013
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Jan 30,2013
1 people found
this helpful
I\'m a IT professional who just moved to London last year, never had any problem with any tenants or agency before. The rent was debited from our account on the 18th of each month. Beginning of November, I gently asked the person of the agent to please move the payment date to the end of the month, as everyone (we shared the apartment) were getting paid at the end of each month, and we had no intention of not paying, but it would help us if you could move it 12 to 13 days later really....
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What agent could do to change your mind?
The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash....\" I would have liked the agent to talk to the Landlord, changed the date to the end of the month so I could pay the rent without extra charges, without threatening letters of arrears, without telling me I am not important, that the Landlords is who she listened to and no me. That\'s what I would like to have done. I would have liked the Credit Controller to say, \"I\'m going to talk to someone now, and get this sorted as it\'s urgent and we don\'t want you to get into arrears.\" I would have liked that on the same day, she called and said, \"we have changed the date to the end of the money. Is there anything else we can help you with?\" Do you know how I would have felt if she did that? Over the moon. I would have felt this agency cared. I would have told everyone on facebook, on twitter, and on my email to all I know. And...I know a lot of people. A lot. I would have liked that I wasn\'t ignored for 3 months and for the Credit Control to act like nothing has happened and send me threatening letters about arrears that said... \"The Landlord might take further legal proceedings..\" I would have liked to have trusted the agency, to walk away happy and to one day, when I needed to rent again, to know I can come back and be treated with respect. I would have liked to have \"FELT\" good. I will never forget this experience. I will never trust this brand again. I will never refer anyone to this agency ever. I hope I have been thorough, detailed and vocal so you take my complaint seriously.
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1 1 0 7 0 0 0 0 1 0
Anna Fitzsimons - upload your photo Anna Fitzsimons
2 reviews

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Natalie Brownsmead - upload your photo Natalie Brownsmead
1 reviews

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Carline Shaw-Christie - upload your photo Carline Shaw-Christie
1 reviews

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George Sifonios - no image available George Sifonios
35 reviews

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Paul  - upload your photo Paul
4 reviews

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Enza Miracco - upload your photo Enza Miracco
1 reviews

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samantha Richardson - no image available samantha Richardson
Assistant Manager
8 reviews

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Sana Uddin - upload your photo Sana Uddin
1 reviews

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Charlotte Barker - upload your photo Charlotte Barker
1 reviews

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Georgina Allum - upload your photo Georgina Allum
0 reviews

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Charlotte Rawlings - upload your photo Charlotte Rawlings
0 reviews

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Georgina Allum - upload your photo Georgina Allum
1 reviews

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Charlotte Rawlings - upload your photo Charlotte Rawlings
1 reviews

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