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Kinleigh Folkard & Hayward

1 Leigham Court Road Streatham, London
Greater London
SW16 2ND

020 8769 8744

Oct 30,2015
Minithumbdown
By:
Oct 30,2015
1 people found
this helpful
Me and my husband have never been treated worthless like the way the company treated us. We were looking for a property to let and we decided to use this company. We viewed a property which was occupied and we decided to take it as the old tenants were moving out soon. We paid for everything including their fees. On the day of moving in, the property was full of worn out carpets , moth and insects which no one had mentioned to us before making our payments and they hid all that from us when ...
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What agent could do to change your mind?
Rip off
Comment on agent fees
Rip off
Was this helpful? Yes
Jun 19,2014
Minithumbdown
By:
Jun 19,2014
1 people found
this helpful
Avoid using KFH in Streatham at all costs!!! The staff here are shockingly rude and customer service is downright awful, on turning up at one viewing the agent gruffly informed me she didnt have the specs and if I wanted them would have to ask one of her colleagues. She then went on to make clear she didnt have a clue about any of the particulars of the property, describing it as both a freehold and a leasehold. When querying this description I was told to "google it". The rude/ aggr...
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What agent could do to change your mind?
Been polite and had some clue about the property she was showing us!!
Was this helpful? Yes
Jan 09,2014
Minithumbdown
By:
Jan 09,2014
0 people found
this helpful
KFH (Streatham) started badly by processing our contract with them for a Lettings service as a Management one, which means a higher percentage for them. Once we told them we hadn\'t signed up for that and that we had made copies of the contract they agreed. We have had no trouble with them as long as we did not have to contact them. However recently, after a year, they took their fee which we did not understand (and had to work out ourselves) included VAT. We also contacted them to ask if we had...
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What agent could do to change your mind?
Answer when contacted and know what is actually happening with a certain case or issue rather than different departments saying different conflicting things.
Was this helpful? Yes
Mar 26,2013
Minithumbdown
By:
Mar 26,2013
2 people found
this helpful
We have been tenants of KFH for a few years (in the same property) and have had a dreadful experience from first to last. Despite being assured at the inventory that the property would be cleaned, we moved into a dirty flat, and the landlord had decided to dump several items of old broken furniture in our new home (our responsibility to dispose of of course). Maintainance issues have never been taken seriously, or promptly acted upon, and we continue to live in a flat with serious damp and a lar...
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Was this helpful? Yes
Jan 30,2013
Minithumbdown
By:
Jan 30,2013
4 people found
this helpful
Appalled at the service we received. A total nightmare from dealing with initial paperwork, mistakes consistently made which we were then charged thrice for. Maintenance of the property has been non existent and getting civil responses from all staff has proved impossible...bullying tactics have followed which is not only upsetting but so time consuming, we are currently advised the treatment we have received from this company constitutes harassment. Their blatant disregard for paying tenants is...
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What agent could do to change your mind?
-been honest -responded to our letters -communicated on any level at all. -helped with maintenance issues still outstanding -contacted our landlord as requested
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

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Anna Fitzsimons - upload your photo Anna Fitzsimons
2 reviews

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Michael Mcmullan - upload your photo Michael Mcmullan
0 reviews

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Simon Stone - upload your photo Simon Stone
0 reviews

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George Sifonios - no image available George Sifonios
35 reviews

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Rohan Alleyn - upload your photo Rohan Alleyn
1 reviews

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Paul  - upload your photo Paul
4 reviews

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samantha Richardson - no image available samantha Richardson
Assistant Manager
8 reviews

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George  - upload your photo George
1 reviews

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