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    Anna Fitzsimons
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    Cleo McKay
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    George Sifonios
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    Taija Lumme
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    Christina Jolly
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    Tessa Gooding
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    Paul
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    samantha Richardson
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    Paul Forster
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    Paul Forster MNAEA MARLA
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    Ryan Neale
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Kinleigh Folkard & Hayward

292-294 Kennington Road Kennington, London
Greater London
SE11 4LD

020 7582 7773

Oct 05,2016
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By:
Oct 05,2016
0 people found
this helpful
KFH are the reason why estate agents have a bad name. It's less about their ability to make you feel good when selling you a home, but rather the lack of transparency about some aspects of their business. For example, did you know that they sell properties where they own the freehold, charge the ground rent and a service charge? And that they will joyfully sell you one of these properties without telling you of this in fact? Indeed, I would suggest that it is in their interest to do so due to th...
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Comment on agent fees
Outrageous fee levels that are disproportionate to the service received.
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Jun 28,2016
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Jun 28,2016
0 people found
this helpful
I had a very positive experience with Paul and the KFH team. The sale wasn't straightforward as there was a long chain which need careful management and I thought Paul did a brilliant job. I have no hesitation in recommending the company and Paul in particular....
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Comment on agent fees
I negotiated a slight reduction in the fees which made the cost very competitive compared with other agents in the area.
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Oct 22,2015
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Oct 22,2015
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Perfectly good and helpful during the viewing stage. Exchanged contracts and completed in good time. Collected keys from KFH on moving day, went to house to find the seller's furniture still in the house so the removal company couldn't move our furniture in. Had to pay the removal men an extra £500 to disassemble and move the seller's furniture into the garage. KFH's response was utterly hopeless and ineffectual in resolving the problem claiming they simply didn't know what to do about it....
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Jul 16,2015
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Jul 16,2015
2 people found
this helpful
We had an absolutely excellent experience thanks to Paul Forster, our agent on a property we purchased. Firstly, Paul helped us with our initial search. He was genuinely looking for a property with our best interests. He listened to our requirements and he never pushed properties that he didn't think were right for us. He was honest throughout the search process. We felt in control and all the choices he gave us were relevant. Once we discovered one that we liked, he was always reachable and hel...
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Jul 11,2015
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Jul 11,2015
2 people found
this helpful
From beginning to end the whole team at KFH were all brilliant but Paul consistently went the extra mile to ensure that everything went smoothly. Can highly recommend this office - friendly, helpful and knowledgeable - they are in serious danger of giving estate agents a good name....
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Jul 02,2015
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Jul 02,2015
2 people found
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Paul was excellent throughout. He was professional, always did what he said he would, addressed our questions promptly and achieved a great price for us. Affable, courteous and a credit to his company....
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Jun 02,2014
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Jun 02,2014
1 people found
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Delighted I contacted Cleo McKay following a recommendation from a friend. Unlike other agents she kept in weekly contact and listened to my requirements, although she had no pictures of the apartment I ended up securing the excited voicemail she left describing the 'perfect flat' was exactly that. Smooth process from beginning to end and I actually have a nice landlord, which was another thing she advised me of having valued the flat beforehand. I can see why my friend recommended her and KFH a...
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Jan 05,2014
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Jan 05,2014
2 people found
this helpful
Utterly appalling service. Agent misinformed me of the length of the lease (by 20 years) which I only found out about just before exchanging and tried to get me to pay for costs that the sellers had not disclosed. A friend who was selling their property informed me that there was more misinformation about their lease. In hindsight I am also very suspicious of how they got to the final agreed price. Final insult was that their \'mortgage advisor\' who I had to use to be in with a chance of gettin...
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Nov 27,2013
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Nov 27,2013
3 people found
this helpful
Having moved to London from abroad, I had no idea of the letting process in the UK. I spoke with a friend and she told me about a reputable agent called Cleo McKay. Cleo had helped my friend in the past so I went to see her and I couldn't be more pleased. I found Cleo to be very professional and attentive, Cleo communication was excellent making sure I was kept updated all the time, she handled all aspect of my move. I am very happy with the results and I would recommend Cleo to any who w...
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Apr 30,2013
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Apr 30,2013
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Tessa was extremely proactive in looking for suitable alternative properties on their books that could meet my needs and would update me regularly on new ones to the market / ones that had recently become available again. She was the most prepared agent I\'ve met in terms of having done background research about the property she was showing me and being able to answer my questions. Many others simply wouldn\'t have a clue about basic information on flat they were showing and she was a breath o...
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Apr 02,2013
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Apr 02,2013
0 people found
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I sold my flat at the end of 2012 and found the staff to be professional and pleasant to deal with. Their valuation was much higher than the other agents I had round, but they were happy to listen to me and agree on an asking price that I was comfortable with. I accepted an offer (of more than I had expected to get) within a week of it going on the market. During the sales process they were easy to get hold of and were proactive about contacting solicitors etc to keep the process moving along...
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Apr 19,2012
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Apr 19,2012
6 people found
this helpful
We are three students who have moved to London to study at university. After finding our property using a property search website we arranged a viewing the next day. We met Cleo McKay at the property and she hastily showed us around a currently occupied flat. The house is nice and very big which is perfect for us. After moving in in August 2011 we have slowly discovered many faults with the house. Firstly, our bathroom is underground and there is only one tiny extractor fan which is used to aera...
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What agent could do to change your mind?
They could act like they actually care about their clients, not just ignore them and hassle us for expensive repairs for the cheap quality appliances in the house.
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Aug 06,2010
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By:
Aug 06,2010
2 people found
this helpful
Poor experience with KFH Kennington. Pleasant agent during the viewings stage. However, the description of the property was wrong (no dishwasher and no power shower); the lettings manager was disgracefully rude; and I was told there was an included parking space, only to find out on the day of moving in that there wasn't. On raising the lack of parking space with the agents I was accused of lying and they made no attempt to rectify the problem themselves, leaving me to deal with the landl...
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Was this helpful? Yes
Areas covered
  • SE5, SE11, SE17, SW8, SW9, SW1
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £300,000
  • Max: £735,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 1 3 4 0 1 2 1 1
Anna Fitzsimons - upload your photo Anna Fitzsimons
2 reviews

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Cleo McKay - upload your photo Cleo McKay
3 reviews

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George Sifonios - no image available George Sifonios
35 reviews

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Taija Lumme - upload your photo Taija Lumme
1 reviews

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Christina Jolly - upload your photo Christina Jolly
1 reviews

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Tessa Gooding - upload your photo Tessa Gooding
2 reviews

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Paul  - upload your photo Paul
4 reviews

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samantha Richardson - no image available samantha Richardson
Assistant Manager
8 reviews

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Paul Forster - no image available Paul Forster
Sales Assistant Manager
2 reviews

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Paul Forster MNAEA MARLA - no image available Paul Forster MNAEA MARLA
Sales Assistant Manager
2 reviews

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Ryan Neale - upload your photo Ryan Neale
0 reviews

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