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Kinleigh Folkard & Hayward

Montreal House, Surrey Quays Road London
Greater London
SE16 7AQ

020 3199 8016
Website not available

Properties for Sale
Properties to Rent

Feb 23,2018
Minithumbdown
By: 'Ricardo'
Feb 23,2018
1 people found
this helpful
Really poor communication, lots of hidden fees on checking in and checking out. Didn't explain anything just emailed forms to sign without any explanation. If they didn't know something they wouldn't find out they would just say they (as an individual) don'...
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Comment on agent fees
Good on first view, but lots of hidden fees.
Was this helpful? Yes
Jan 31,2018
Minithumbdown
By: 'Rotherhithe'
Jan 31,2018
1 people found
this helpful
We have been dealing with Paige - KFH - Canada Water in the lettings department. Very poor service and lack of communication. Requested that the garage would be swept so that our removal team could put furniture etc in there straight away. When we arrived ...
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Comment on agent fees
Terrible, highest price I have seen
Was this helpful? Yes
Feb 01,2017
Minithumbdown
By: 'Lawrence Olivier'
Feb 01,2017
0 people found
this helpful
As a landlord I'm very happy to assist my Tennant's to ensure they stay in a nice apartment. Eighteen months ago Due to work pressures I decided to let my apartment under full management. Big mistake!, this company emails you endlessly with inane requests that ...
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Was this helpful? Yes
Jun 06,2013
Minithumbdown
By: 'JR Hayes'
Jun 06,2013
2 people found
this helpful
I have had dealing with several KFH offices. Each time I call about a property I am informed that it is sold. So here it is 4 weeks later and I called again about the same property. It is listed on all search engines and their ...
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What agent could do to change your mind?
Be honest, advertise properties that really are for sale.
Attached Files
Was this helpful? Yes
Apr 26,2013
Minithumbdown
By: 'Mrs Smith'
Apr 26,2013
2 people found
this helpful
KFH were a toxic combination of sharp dealing, negligence and incompetence (when it suited them). Sharp dealing: KFH recommended an 18 month lease with a break option at 12 months even though we told them we would only be away one year (and therefore letting the property ...
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What agent could do to change your mind?
Had KFH not been negligent in drafting the lease and serving the break notice, had KFH not duped us (or tried to dupe us) into unnecessary fees and had KFH not demonstrated consistent incompetence, would not have such a dim view of them. I wouldn\'t particularly care that KFH were rude had they been able to do their job.
Attached Files
Was this helpful? Yes
Feb 26,2013
Minithumbdown
By: 'Poonam'
Feb 26,2013
4 people found
this helpful
Due to poor communication from Raphael I could not buy the property. I missed the oppurtunity twice. I found one property at 15 Gerard Close with KFH in August 2012 for which they never conveyed to me before Novemeber that the client have given them the deadline ...
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What agent could do to change your mind?
The deal could have been completed if the agent would have communicated properly with the seller and buyer. No proper communication within the team of KFH. Managers should intervene when required.
Attached Files
Was this helpful? Yes
Feb 17,2013
Minithumbdown
By: 'Vivek'
Feb 17,2013
2 people found
this helpful
Very bad service. Not commitments. Failed twice to complete the deal. Very poor communication. Do not take the things seriously. Failed twice with me to complete the deal. Very frustrating and complete time wastage...
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What agent could do to change your mind?
No commitment towards the customer. Very poor communication. Were unable to complete the deal twice. Very frustrating. Very poor service provided by Raphael. At the same time Chris has no proper supervision on team though the customer tries to drag his attention towards it
Attached Files
Was this helpful? Yes
Jun 10,2012
Minithumbdown
By: 'dissapointed tenant'
Jun 10,2012
8 people found
this helpful
THE WORST AGENCY SERVICE EVER! My flat was broken into and i lost a lot of things that caused a lot of money and i feel unsecured being in this flat anymore since the window is not fixed. Talk to my KFH agent in surrey ...
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Was this helpful? Yes
By: Jeffrey
Sep 12, 2012
View all comments (1)
Dear 'disappointed tenant' I am currently going through a process of letting from KFH and using the same two people. They are being particularly incompetent and rude and I am sympathising with your position. Can you tell me have things been resolved or are you still going through difficulties. I have a feeling I am going to meet some of the same problems. Kind regards Jeffrey ...
Sep 05,2011
Minithumbdown
By: 'NiceTenant'
Sep 05,2011
7 people found
this helpful
I am the tenant and we are moving soon. KFH has been sending an incompetent lettings agent who didn't give me 24 hours notice before he came by with new prospective tenants. He then argued with me that he tried to call several times (which I ...
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Was this helpful? Yes
Sep 08,2010
Minithumbdown
By: 'harried_tenant'
Sep 08,2010
3 people found
this helpful
Had a terrible experience... They put together all our paperwork, but two days before we move in, inform us that the landlord accepted someone else's offer and that they were kept in the dark. When asked why they didn't contact the landlord when we paid ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £410,000
  • Max: £765,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 2 18 5 12 0 8 1 3 2

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Kinleigh Folkard & Hayward, London SE16 7AQ

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