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Kinleigh Folkard & Hayward

Montreal House, Surrey Quays Road London
Greater London
SE16 7AQ

020 3199 8016
Feb 01,2017
Minithumbdown
By: 'Lawrence Olivier'
Feb 01,2017
0 people found
this helpful
As a landlord I'm very happy to assist my Tennant's to ensure they stay in a nice apartment. Eighteen months ago Due to work pressures I decided to let my apartment under full management. Big mistake!, this company emails you endlessly with inane requests that should be dealt with by a competent property manager. KFH EMPLOY INTELLIGENT PEOPLE! Shambles comes to mind! Don't do it landlords, they really are *! The Tennant's supplied by KFH destroyed my apartmentŸ˜Ÿ This company i...
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Was this helpful? Yes
Jun 06,2013
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By: 'JR Hayes'
Jun 06,2013
2 people found
this helpful
I have had dealing with several KFH offices. Each time I call about a property I am informed that it is sold. So here it is 4 weeks later and I called again about the same property. It is listed on all search engines and their website. It does not say Under Offer or Sold STC. However, they keep these on so that people will call them and as they said, \'Know what kind of properties we get.\' I find their dealings to be underhanded, dishonest and manipulative. Even though on one propert...
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What agent could do to change your mind?
Be honest, advertise properties that really are for sale.
Attached Files
Was this helpful? Yes
Apr 26,2013
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Elsbeth Mauleverer
By: 'Mrs Smith'
Apr 26,2013
2 people found
this helpful
KFH were a toxic combination of sharp dealing, negligence and incompetence (when it suited them). Sharp dealing: KFH recommended an 18 month lease with a break option at 12 months even though we told them we would only be away one year (and therefore letting the property for one year). KFH did not tell us they would deduct (and keep) the letting fee for the full 18 months even if we exercised the break option to terminate the lease at 12 months. That information was buried in fine print ...
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What agent could do to change your mind?
Had KFH not been negligent in drafting the lease and serving the break notice, had KFH not duped us (or tried to dupe us) into unnecessary fees and had KFH not demonstrated consistent incompetence, would not have such a dim view of them. I wouldn\'t particularly care that KFH were rude had they been able to do their job.
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Was this helpful? Yes
Feb 26,2013
Minithumbdown
Raphael Agbandje
By: 'Poonam'
Feb 26,2013
4 people found
this helpful
Due to poor communication from Raphael I could not buy the property. I missed the oppurtunity twice. I found one property at 15 Gerard Close with KFH in August 2012 for which they never conveyed to me before Novemeber that the client have given them the deadline to complete the deal till November. It was very slow progressing from their side. Then in November I came to knew it needs to be closed in a week time and the solicitor was unable to do all paper works in a week time. Then the nex...
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What agent could do to change your mind?
The deal could have been completed if the agent would have communicated properly with the seller and buyer. No proper communication within the team of KFH. Managers should intervene when required.
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Was this helpful? Yes
Feb 17,2013
Minithumbdown
Raphael Agbandje
Chris Early
By: 'Vivek'
Feb 17,2013
2 people found
this helpful
Very bad service. Not commitments. Failed twice to complete the deal. Very poor communication. Do not take the things seriously. Failed twice with me to complete the deal. Very frustrating and complete time wastage...
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What agent could do to change your mind?
No commitment towards the customer. Very poor communication. Were unable to complete the deal twice. Very frustrating. Very poor service provided by Raphael. At the same time Chris has no proper supervision on team though the customer tries to drag his attention towards it
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Jun 10,2012
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Sarah Mitchell
By: 'dissapointed tenant'
Jun 10,2012
8 people found
this helpful
THE WORST AGENCY SERVICE EVER! My flat was broken into and i lost a lot of things that caused a lot of money and i feel unsecured being in this flat anymore since the window is not fixed. Talk to my KFH agent in surrey quays named Lucy, to see if she can help me to fixed the window or if not can she let me move earlier than the contract and her answer is just i couldn\'t care less, that is not my problem thats your problem with the landlord. The problem is my landlord is very hard to reach, s...
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Was this helpful? Yes
By: Jeffrey
Sep 12, 2012
View all comments (1)
Dear 'disappointed tenant' I am currently going through a process of letting from KFH and using the same two people. They are being particularly incompetent and rude and I am sympathising with your position. Can you tell me have things been resolved or are you still going through difficulties. I have a feeling I am going to meet some of the same problems. Kind regards Jeffrey ...
Sep 05,2011
Minithumbdown
By: 'NiceTenant'
Sep 05,2011
7 people found
this helpful
I am the tenant and we are moving soon. KFH has been sending an incompetent lettings agent who didn't give me 24 hours notice before he came by with new prospective tenants. He then argued with me that he tried to call several times (which I found out later he didn't have the correct number but everyone else did) and argued with me in front of the prospective tenant about this. He then the next time had another viewing so he made it for 11:30am and came at 11am, then spent 1/2 hour in our mas...
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Was this helpful? Yes
Sep 08,2010
Minithumbdown
By: 'harried_tenant'
Sep 08,2010
3 people found
this helpful
Had a terrible experience... They put together all our paperwork, but two days before we move in, inform us that the landlord accepted someone else's offer and that they were kept in the dark. When asked why they didn't contact the landlord when we paid the holding deposit, they told us they were dealing with some spokeperson who is now out of the country. After such a shocking and unprofessional behaviour, they tried to pacify us by offering another flat- which, wasn't available as well. The ma...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £410,000
  • Max: £765,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 2 16 3 12 0 8 1 2 2
Anna Fitzsimons - upload your photo Anna Fitzsimons
2 reviews

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Sarah Mitchell - no image available Sarah Mitchell
Lettings Manager
2 reviews

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Paige Lawrence - upload your photo Paige Lawrence
10 reviews

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George Sifonios - no image available George Sifonios
35 reviews

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Raphael Agbandje - upload your photo Raphael Agbandje
2 reviews

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Chris Early - no image available Chris Early
Sales Manager
6 reviews

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Paul  - upload your photo Paul
4 reviews

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samantha Richardson - no image available samantha Richardson
Assistant Manager
9 reviews

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Victoria Saunders - upload your photo Victoria Saunders
1 reviews

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Chris Rowe - no image available Chris Rowe
Assistant Manager
4 reviews

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Keith Elder - no image available Keith Elder
Sales Assistant Manager
12 reviews

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Giuseppe Massina - upload your photo Giuseppe Massina
6 reviews

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Oliver Greenhalgh - upload your photo Oliver Greenhalgh
4 reviews

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Nigel O'Connell - upload your photo Nigel O'Connell
1 reviews

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Seamus Stanbury - upload your photo Seamus Stanbury
1 reviews

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Jackeline  - upload your photo Jackeline
1 reviews

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