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Kinleigh Folkard & Hayward

Montreal House, Surrey Quays Road London
Greater London
SE16 7AQ

020 3199 8016
Oct 02,2015
Minithumbup
Giuseppe Massina
By: 'Michael'
Oct 02,2015
0 people found
this helpful
Giuseppe conducted the sale on our behalf and was instrumental in obtaining our asking price for our property. He had qualified the buyer, such that the transaction was without any problems and most importantly kept us up to speed on progress as we went through the transaction....
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Comment on agent fees
I think KFC did a good job for the fee, but it was a very sellable property and fees tend to be expensive.
Was this helpful? Yes
Sep 30,2015
Minithumbup
Keith Elder
By: 'D, South London'
Sep 30,2015
1 people found
this helpful
Keith was a great contact to have during the purchase of my first property. He was courteous and professional at all times and went the extra mile to stay in touch and explain things that weren't always clear to me as a first time buyer. He also stayed on top of the sales process and made sure all parties were getting things done quickly, I would definitely recommend his services. Thanks!...
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Was this helpful? Yes
Sep 20,2015
Minithumbup
Paige Lawrence
By: 'Josh'
Sep 20,2015
0 people found
this helpful
Paige took us under her wing and provided a top service in helping us secure the property of our dreams. She took us round the property twice in one day (once after hours) as she really wanted to help. After securing the property, she was excellent at communicating what documentation we had to provide in a timely manner. Finally, on the day of move in she was extremely kind in that she drove us over the property as we had lots of heavy bags. Paige, she goes above and beyond the call of duty... ...
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Was this helpful? Yes
Jun 23,2015
Minithumbup
Paige Lawrence
By: 'alderic'
Jun 23,2015
0 people found
this helpful
Very efficient and pro-active. Good contact. Agency that contacted us the most, from all the one in SE16 area....
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Was this helpful? Yes
May 12,2015
Minithumbup
By: 'Henry'
May 12,2015
0 people found
this helpful
I've been a client of KFH - Canada Water for over 6 years. From the time I bought my first property to now been a landlord and tenant, I have always found the team at very professional. They are a team who are very courteous, respectful and most important as a landlord, a well informed team. Would more than happy to recommend KFH Canada Water to any prospective clients looking to invest or move into the local area....
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Was this helpful? Yes
Apr 27,2015
Minithumbup
samantha Richardson
By: 'Matt'
Apr 27,2015
0 people found
this helpful
Our experience of dealing with KFH was extremely positive from the beginning of our search, right up to moving in. Our letting agent, Sam, negotiated really well on our behalf, getting us a deal that was definitely good for all parties. She was also very easy to get hold of when needed, and all information and transactions were handled very clearly and quickly. Would highly recommend both Sam and KFH; it's definitely the best experience I have had of dealing with a letting agent so far....
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Comment on agent fees
Agents fees seemed to be in line with any others I have come across. They were also clearly detailed and explained during the payment process. There haven't been any hidden, unexplained or surprise fees either, which I know can be the case with some agents.
Was this helpful? Yes
Feb 23,2015
Minithumbup
samantha Richardson
By: 'Ross'
Feb 23,2015
0 people found
this helpful
We were passed to KFH in Surrey Quays from their branch in London Bridge when we saw this property on their database. Sam got in touch very quickly and continued to communicate excellently, negotiating a great rate with our new landlords and keeping us constantly updated. The whole process has been quick and very easy, with digital contracts, affordable fees and so on. Would definitely use this agent again!...
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Was this helpful? Yes
Jan 26,2015
Minithumbup
samantha Richardson
By: 'Stimpy'
Jan 26,2015
0 people found
this helpful
My husband and I dealt almost exclusively with Sam Richardson during the process of securing a property to rent. We moved in a few days ago, and except for the inventory report all other aspects of the new tenancy have now been completed. At all times we found Sam to be courteous, friendly, patient, helpful and efficient. We really appreciated that all documentation could be completed online via scanning, emails and the KFH Agreement Express digital contract signing. Although their office was no...
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Comment on agent fees
KFH are not the most expensive agency that we found in terms of tenancy fees charged, but I still feel that the fees were high and I struggle to understand how agencies in general justify this. However, if you have the money for the fees, the service is excellent. Fees were: Inventory check-in ‚£130, Referencing ‚£54pp, Tenancy Agreement ‚£210 (all VAT inclusive).
Was this helpful? Yes
May 15,2014
Minithumbup
By: 'shahram kashani'
May 15,2014
0 people found
this helpful
efficient and very good. kept me in touch with any issues and were available readily. I would easily recommend this firm as I have used them for a long time...
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Was this helpful? Yes
May 13,2014
Minithumbup
samantha Richardson
By: 'Justin'
May 13,2014
0 people found
this helpful
Sam was extremely helpful in getting our tenancy arranged. After some initial trouble with referencing Sam help keep both us and the landlord in contact to keep the potential letting moving rather than just moving on and finding new tenants. This wasn't the easiest of moves but having Sam working 'For' us rather than just for the landlord or against us as it sometimes feels with estate agents was greatly appreciated....
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Was this helpful? Yes
Oct 10,2013
Minithumbup
Victoria Saunders
By: 'Naiane Serafin'
Oct 10,2013
0 people found
this helpful
Hello there, I\'m writing this feedback, because I used to be a tenant of one of the properties listed at Kinleigh Folkard & Hayward for 3 years. My tenancy finished on the 30 of July 2013. Since then I was trying to contact the Landlord to release my deposit, but unfortunately I had no response from him. In the mean time I have being in contact with Victoria Saunders - Lettings Negotiator from KF&H and I can tell you that she is the most efficient Lettings Negotiator that I ever came...
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Was this helpful? Yes
Jun 06,2013
Minithumbdown
By: 'JR Hayes'
Jun 06,2013
2 people found
this helpful
I have had dealing with several KFH offices. Each time I call about a property I am informed that it is sold. So here it is 4 weeks later and I called again about the same property. It is listed on all search engines and their website. It does not say Under Offer or Sold STC. However, they keep these on so that people will call them and as they said, \'Know what kind of properties we get.\' I find their dealings to be underhanded, dishonest and manipulative. Even though on one propert...
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What agent could do to change your mind?
Be honest, advertise properties that really are for sale.
Attached Files
Was this helpful? Yes
Apr 26,2013
Minithumbdown
Elsbeth Mauleverer
By: 'Mrs Smith'
Apr 26,2013
2 people found
this helpful
KFH were a toxic combination of sharp dealing, negligence and incompetence (when it suited them). Sharp dealing: KFH recommended an 18 month lease with a break option at 12 months even though we told them we would only be away one year (and therefore letting the property for one year). KFH did not tell us they would deduct (and keep) the letting fee for the full 18 months even if we exercised the break option to terminate the lease at 12 months. That information was buried in fine print ...
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What agent could do to change your mind?
Had KFH not been negligent in drafting the lease and serving the break notice, had KFH not duped us (or tried to dupe us) into unnecessary fees and had KFH not demonstrated consistent incompetence, would not have such a dim view of them. I wouldn\'t particularly care that KFH were rude had they been able to do their job.
Attached Files
Was this helpful? Yes
Feb 26,2013
Minithumbdown
Raphael Agbandje
By: 'Poonam'
Feb 26,2013
4 people found
this helpful
Due to poor communication from Raphael I could not buy the property. I missed the oppurtunity twice. I found one property at 15 Gerard Close with KFH in August 2012 for which they never conveyed to me before Novemeber that the client have given them the deadline to complete the deal till November. It was very slow progressing from their side. Then in November I came to knew it needs to be closed in a week time and the solicitor was unable to do all paper works in a week time. Then the nex...
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What agent could do to change your mind?
The deal could have been completed if the agent would have communicated properly with the seller and buyer. No proper communication within the team of KFH. Managers should intervene when required.
Attached Files
Was this helpful? Yes
Feb 17,2013
Minithumbdown
Raphael Agbandje
Chris Early
By: 'Vivek'
Feb 17,2013
2 people found
this helpful
Very bad service. Not commitments. Failed twice to complete the deal. Very poor communication. Do not take the things seriously. Failed twice with me to complete the deal. Very frustrating and complete time wastage...
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What agent could do to change your mind?
No commitment towards the customer. Very poor communication. Were unable to complete the deal twice. Very frustrating. Very poor service provided by Raphael. At the same time Chris has no proper supervision on team though the customer tries to drag his attention towards it
Attached Files
Was this helpful? Yes
Jun 10,2012
Minithumbdown
Sarah Mitchell
By: 'dissapointed tenant'
Jun 10,2012
8 people found
this helpful
THE WORST AGENCY SERVICE EVER! My flat was broken into and i lost a lot of things that caused a lot of money and i feel unsecured being in this flat anymore since the window is not fixed. Talk to my KFH agent in surrey quays named Lucy, to see if she can help me to fixed the window or if not can she let me move earlier than the contract and her answer is just i couldn\'t care less, that is not my problem thats your problem with the landlord. The problem is my landlord is very hard to reach, s...
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Was this helpful? Yes
By: Jeffrey
Sep 12, 2012
View all comments (1)
Dear 'disappointed tenant' I am currently going through a process of letting from KFH and using the same two people. They are being particularly incompetent and rude and I am sympathising with your position. Can you tell me have things been resolved or are you still going through difficulties. I have a feeling I am going to meet some of the same problems. Kind regards Jeffrey ...
Sep 05,2011
Minithumbdown
By: 'NiceTenant'
Sep 05,2011
7 people found
this helpful
I am the tenant and we are moving soon. KFH has been sending an incompetent lettings agent who didn't give me 24 hours notice before he came by with new prospective tenants. He then argued with me that he tried to call several times (which I found out later he didn't have the correct number but everyone else did) and argued with me in front of the prospective tenant about this. He then the next time had another viewing so he made it for 11:30am and came at 11am, then spent 1/2 hour in our mas...
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Was this helpful? Yes
Feb 15,2011
Minithumbup
By: 'Vishal'
Feb 15,2011
1 people found
this helpful
Renting through Surrey Quays, so far from referencing and such been okay. Were initially told managed by landlord but contract has rent going to KGH, will update if we were lied to about that (and then further update on any issues we come across falling from that)...
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Was this helpful? Yes
By: Bobby
Feb 24, 2011
View all comments (1)
Just because you pay your rent to KFH doesn't mean they are managing the property. ...
Sep 08,2010
Minithumbdown
By: 'harried_tenant'
Sep 08,2010
3 people found
this helpful
Had a terrible experience... They put together all our paperwork, but two days before we move in, inform us that the landlord accepted someone else's offer and that they were kept in the dark. When asked why they didn't contact the landlord when we paid the holding deposit, they told us they were dealing with some spokeperson who is now out of the country. After such a shocking and unprofessional behaviour, they tried to pacify us by offering another flat- which, wasn't available as well. The ma...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £410,000
  • Max: £765,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 2 16 3 12 0 8 1 2 2
Anna Fitzsimons - upload your photo Anna Fitzsimons
2 reviews

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Sarah Mitchell - no image available Sarah Mitchell
Lettings Manager
2 reviews

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Paige Lawrence - upload your photo Paige Lawrence
10 reviews

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George Sifonios - no image available George Sifonios
35 reviews

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Raphael Agbandje - upload your photo Raphael Agbandje
2 reviews

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Chris Early - no image available Chris Early
Sales Manager
6 reviews

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Paul  - upload your photo Paul
4 reviews

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samantha Richardson - no image available samantha Richardson
Assistant Manager
9 reviews

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Victoria Saunders - upload your photo Victoria Saunders
1 reviews

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Chris Rowe - no image available Chris Rowe
Assistant Manager
4 reviews

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Keith Elder - no image available Keith Elder
Sales Assistant Manager
12 reviews

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Giuseppe Massina - upload your photo Giuseppe Massina
6 reviews

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Oliver Greenhalgh - upload your photo Oliver Greenhalgh
4 reviews

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Nigel O'Connell - upload your photo Nigel O'Connell
1 reviews

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Seamus Stanbury - upload your photo Seamus Stanbury
1 reviews

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Jackeline  - upload your photo Jackeline
1 reviews

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