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Kinleigh Folkard & Hayward

Montreal House, Surrey Quays Road London
Greater London
SE16 7AQ

020 3199 8016
Website not available

Properties for Sale
Properties to Rent

Oct 19,2015
Minithumbup
By: 'Will'
Oct 19,2015
0 people found
this helpful
It took a while to get an offer in on my property for a variety of reasons but I understood the reasoning KFH offered for marketing it in the way they did, it was just the usual time/stress associated with a sale. When Chris ...
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Comment on agent fees
Stupidly high initial valuation and could have done with more advice on preparing the property for market in the early stages, something that I then opted to do myself anyway. That said, property achieved final sale price well above the estimations of the other estate agents who we asked to quote so KFH really paid for themselves.
Was this helpful? Yes
Oct 08,2015
Minithumbup
By: 'Alison and Brett'
Oct 08,2015
0 people found
this helpful
Giuseppe provided exceptional guidance and support on the purchase of our first home. He acted as co-ordinator between us, the seller and both sets of solicitors - ensuring swift and constant contact between all parties which meant we never had to worry about the process ...
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Was this helpful? Yes
Oct 08,2015
Minithumbup
By: 'Wissam'
Oct 08,2015
0 people found
this helpful
Excellent renting property search experience with Kinleigh Folkard & Hayward. Warm welcome from the whole staff in the office, which is very close to Canada Water station. Paige is a lovely person, very pro-active with a high availability to make visits. She pays attention to ...
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Was this helpful? Yes
Oct 07,2015
Minithumbup
By: 'Fransgaard'
Oct 07,2015
0 people found
this helpful
I only have good feedback to give Keith and KFH Canada Water as a whole. Throughout the whole process Keith has been available, he has been helpful, he has helped translate legal jargon to English and generally been honest and trustworthy. In fact, I kind ...
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By: 'aaron'
Oct 06,2015
0 people found
this helpful
Dealing with Keith has been great, he was very easy to get hold of when needed and always returned calls/emails. He always had both parties best interest when getting the sale pushed through. KFH team have done a great job since day one from ...
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Was this helpful? Yes
Oct 02,2015
Minithumbup
By: 'Michael'
Oct 02,2015
0 people found
this helpful
Giuseppe conducted the sale on our behalf and was instrumental in obtaining our asking price for our property. He had qualified the buyer, such that the transaction was without any problems and most importantly kept us up to speed on progress as we went through ...
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Comment on agent fees
I think KFC did a good job for the fee, but it was a very sellable property and fees tend to be expensive.
Was this helpful? Yes
Sep 30,2015
Minithumbup
By: 'D, South London'
Sep 30,2015
1 people found
this helpful
Keith was a great contact to have during the purchase of my first property. He was courteous and professional at all times and went the extra mile to stay in touch and explain things that weren't always clear to me as a first time buyer. ...
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Sep 20,2015
Minithumbup
By: 'Josh'
Sep 20,2015
0 people found
this helpful
Paige took us under her wing and provided a top service in helping us secure the property of our dreams. She took us round the property twice in one day (once after hours) as she really wanted to help. After securing the property, she was ...
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Was this helpful? Yes
Jun 23,2015
Minithumbup
By: 'alderic'
Jun 23,2015
0 people found
this helpful
Very efficient and pro-active. Good contact. Agency that contacted us the most, from all the one in SE16 area....
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May 12,2015
Minithumbup
By: 'Henry'
May 12,2015
0 people found
this helpful
I've been a client of KFH - Canada Water for over 6 years. From the time I bought my first property to now been a landlord and tenant, I have always found the team at very professional. They are a team who are very courteous, respectful ...
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Apr 27,2015
Minithumbup
By: 'Matt'
Apr 27,2015
0 people found
this helpful
Our experience of dealing with KFH was extremely positive from the beginning of our search, right up to moving in. Our letting agent, Sam, negotiated really well on our behalf, getting us a deal that was definitely good for all parties. She was also very ...
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Comment on agent fees
Agents fees seemed to be in line with any others I have come across. They were also clearly detailed and explained during the payment process. There haven't been any hidden, unexplained or surprise fees either, which I know can be the case with some agents.
Was this helpful? Yes
Feb 23,2015
Minithumbup
By: 'Ross'
Feb 23,2015
0 people found
this helpful
We were passed to KFH in Surrey Quays from their branch in London Bridge when we saw this property on their database. Sam got in touch very quickly and continued to communicate excellently, negotiating a great rate with our new landlords and keeping us constantly ...
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Jan 26,2015
Minithumbup
By: 'Stimpy'
Jan 26,2015
0 people found
this helpful
My husband and I dealt almost exclusively with Sam Richardson during the process of securing a property to rent. We moved in a few days ago, and except for the inventory report all other aspects of the new tenancy have now been completed. At all ...
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Comment on agent fees
KFH are not the most expensive agency that we found in terms of tenancy fees charged, but I still feel that the fees were high and I struggle to understand how agencies in general justify this. However, if you have the money for the fees, the service is excellent. Fees were: Inventory check-in ‚£130, Referencing ‚£54pp, Tenancy Agreement ‚£210 (all VAT inclusive).
Was this helpful? Yes
May 15,2014
Minithumbup
By: 'shahram kashani'
May 15,2014
0 people found
this helpful
efficient and very good. kept me in touch with any issues and were available readily. I would easily recommend this firm as I have used them for a long time...
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Was this helpful? Yes
May 13,2014
Minithumbup
By: 'Justin'
May 13,2014
0 people found
this helpful
Sam was extremely helpful in getting our tenancy arranged. After some initial trouble with referencing Sam help keep both us and the landlord in contact to keep the potential letting moving rather than just moving on and finding new tenants. This wasn't the easiest of ...
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Was this helpful? Yes
Oct 10,2013
Minithumbup
By: 'Naiane Serafin'
Oct 10,2013
0 people found
this helpful
Hello there, I\'m writing this feedback, because I used to be a tenant of one of the properties listed at Kinleigh Folkard & Hayward for 3 years. My tenancy finished on the 30 of July 2013. Since then I was trying to contact the Landlord to release ...
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Was this helpful? Yes
Jun 06,2013
Minithumbdown
By: 'JR Hayes'
Jun 06,2013
2 people found
this helpful
I have had dealing with several KFH offices. Each time I call about a property I am informed that it is sold. So here it is 4 weeks later and I called again about the same property. It is listed on all search engines and their ...
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What agent could do to change your mind?
Be honest, advertise properties that really are for sale.
Attached Files
Was this helpful? Yes
Apr 26,2013
Minithumbdown
By: 'Mrs Smith'
Apr 26,2013
2 people found
this helpful
KFH were a toxic combination of sharp dealing, negligence and incompetence (when it suited them). Sharp dealing: KFH recommended an 18 month lease with a break option at 12 months even though we told them we would only be away one year (and therefore letting the property ...
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What agent could do to change your mind?
Had KFH not been negligent in drafting the lease and serving the break notice, had KFH not duped us (or tried to dupe us) into unnecessary fees and had KFH not demonstrated consistent incompetence, would not have such a dim view of them. I wouldn\'t particularly care that KFH were rude had they been able to do their job.
Attached Files
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Feb 26,2013
Minithumbdown
By: 'Poonam'
Feb 26,2013
4 people found
this helpful
Due to poor communication from Raphael I could not buy the property. I missed the oppurtunity twice. I found one property at 15 Gerard Close with KFH in August 2012 for which they never conveyed to me before Novemeber that the client have given them the deadline ...
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What agent could do to change your mind?
The deal could have been completed if the agent would have communicated properly with the seller and buyer. No proper communication within the team of KFH. Managers should intervene when required.
Attached Files
Was this helpful? Yes
Feb 17,2013
Minithumbdown
By: 'Vivek'
Feb 17,2013
2 people found
this helpful
Very bad service. Not commitments. Failed twice to complete the deal. Very poor communication. Do not take the things seriously. Failed twice with me to complete the deal. Very frustrating and complete time wastage...
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What agent could do to change your mind?
No commitment towards the customer. Very poor communication. Were unable to complete the deal twice. Very frustrating. Very poor service provided by Raphael. At the same time Chris has no proper supervision on team though the customer tries to drag his attention towards it
Attached Files
Was this helpful? Yes
Jun 10,2012
Minithumbdown
By: 'dissapointed tenant'
Jun 10,2012
8 people found
this helpful
THE WORST AGENCY SERVICE EVER! My flat was broken into and i lost a lot of things that caused a lot of money and i feel unsecured being in this flat anymore since the window is not fixed. Talk to my KFH agent in surrey ...
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Was this helpful? Yes
By: Jeffrey
Sep 12, 2012
View all comments (1)
Dear 'disappointed tenant' I am currently going through a process of letting from KFH and using the same two people. They are being particularly incompetent and rude and I am sympathising with your position. Can you tell me have things been resolved or are you still going through difficulties. I have a feeling I am going to meet some of the same problems. Kind regards Jeffrey ...
Sep 05,2011
Minithumbdown
By: 'NiceTenant'
Sep 05,2011
7 people found
this helpful
I am the tenant and we are moving soon. KFH has been sending an incompetent lettings agent who didn't give me 24 hours notice before he came by with new prospective tenants. He then argued with me that he tried to call several times (which I ...
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Was this helpful? Yes
Feb 15,2011
Minithumbup
By: 'Vishal'
Feb 15,2011
1 people found
this helpful
Renting through Surrey Quays, so far from referencing and such been okay. Were initially told managed by landlord but contract has rent going to KGH, will update if we were lied to about that (and then further update on any issues we come across falling ...
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Was this helpful? Yes
By: Bobby
Feb 24, 2011
View all comments (1)
Just because you pay your rent to KFH doesn't mean they are managing the property. ...
Sep 08,2010
Minithumbdown
By: 'harried_tenant'
Sep 08,2010
3 people found
this helpful
Had a terrible experience... They put together all our paperwork, but two days before we move in, inform us that the landlord accepted someone else's offer and that they were kept in the dark. When asked why they didn't contact the landlord when we paid ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £410,000
  • Max: £765,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 2 18 5 12 0 8 1 3 2

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Kinleigh Folkard & Hayward, London SE16 7AQ

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