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    Anna Fitzsimons
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    Tom Glavey
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    George Sifonios
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    Andy Parker
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    Paul
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    samantha Richardson
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    Steph
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    Ismail Huseyin
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Kinleigh Folkard & Hayward

Albemarle House, Albemarle Road Beckenham
Greater London
BR3 5HZ

020 3199 8002

Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
I met Ismail Huseyin for advice on a scheme of flats in Orpington high street and was very happy with his approach and professionalism and look forward to instructing him when the scheme is complete....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 29,2016
Minithumbdown
By:
Apr 29,2016
0 people found
this helpful
Words cant describe how fustrating they have made our contracts. We signed up for a two year contract and the agent told us 'don't worry that your contract only says 1 year its fine' so we sign it...(we only got our flat as we went for a longer lease than others so it was definately two years). 1 year later we get a letter saying your contract is up and you now have to pay £250 to have this renewed!! Absolutely ridiculous! who does this to people and how can changing one date cost so much ...
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Aug 08,2014
Minithumbdown
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Aug 08,2014
0 people found
this helpful
Failed to inform me on a cancelled survey, despite having my mobile number and having been called on it several times. Then told me message was left on my husbands mobile ( not true) no reason to contact him as it was known I would be at home to let surveyor in. Now with another agent. When asked for names of those who viewed I received a list of 19 names, only 10/11 took place(includes 6) viewings after 'losing' original buyer. The first 5 I showed around the property as they "had no one...
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What agent could do to change your mind?
The property was a sole agency for 4 weeks in March sold within 4 days but we lost buyer 4weeks ago and house went back on the market, initially with the same errors, terraced as apposed to semi, and the failure to point out the relevant rail links. Also no attempt to take any current photos until we suggested it might be useful!! Acted more professionally. Less argumentative when challenged.
Was this helpful? Yes
Sep 28,2013
Minithumbup
By:
Sep 28,2013
0 people found
this helpful
Sam has been very helpful on everything from viewing, reference check to preparing documents. The whole renting experience was very smooth. I\'m happy with the help they provided....
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Aug 20,2013
Minithumbup
By:
Aug 20,2013
0 people found
this helpful
Sam was very accommodating in getting everything through quickly and answering all of our questions and queries. We were surprised at how personal the transaction felt given the size of the agency and we would certainly consider using the agent again....
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Aug 14,2013
Minithumbup
By:
Aug 14,2013
0 people found
this helpful
I rented a property through Sam and received excellent service from start to finish. She was always professional and answered all my queries no matter how trivial. Myself and my partner have rented through different agencies twice before in the area and this was by far the best agency we have dealt with. While Sam was on holiday we were looked after by Steph who was just as professional and helpful....
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Jun 28,2013
Minithumbup
By:
Jun 28,2013
0 people found
this helpful
She made sure that all my preferences are going to be accepted even though I was not providing the best ones. Very helpful....
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Jan 31,2013
Minithumbup
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Jan 31,2013
0 people found
this helpful
Andy succeeded where many other agents had failed and found me exactly what I wanted, even though I didn\'t think I\'d ever find it. He quickly understood exactly what I\'d like or dislike and was extremely patient when I said no! He responded very quickly and the whole process was extremely quick and very easy. Although not hoping to have to move anytime soon I wouldn\'t hesitate to call Andy or his team if I did. Great work....
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Sep 26,2012
Minithumbdown
By:
Sep 26,2012
5 people found
this helpful
Useless. Crap customer service & communication. I waited nearly three weeks to view a property I knew was ideal for me. There were 14 people viewing that day so I knew I needed to act fast. I was told I had to go away & contact the office before end of the day to put my offer in. I did so within an hour. They received two offers (including mine) & took these to the landlord. For the next 5 days I was continuously fobbed off & told the landlord is yet to make his decision - wa...
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Apr 03,2012
Minithumbdown
By:
Apr 03,2012
8 people found
this helpful
DO NOT USE KFH!!! I have been renting a flat through them for 10 years and have had nothing but rudeness and disdain from every person I have dealt with. Once they have received the security deposit they are no longer interested in you as a tenant at all. One really bad winter we had several feet of snow and our heating broke down. I called them to get it fixed and it took them 3 days to get in contact with anyone as they didn't think it was a priority! Every time you renew your tenancy agre...
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What agent could do to change your mind?
I would never ever use KFH again, and there is nothing that they could do to change my mind.
Was this helpful? Yes
Mar 19,2012
Minithumbdown
By:
Mar 19,2012
9 people found
this helpful
We rented a property from this agent and still haven't been repaid our deposit or given a reason why after 6 weeks of trying to contact both the landlady and the agency. Do not use this agency - they are unhelpful, dismissive of any complaints and unwilling to put anything they tell you into writing. The guy who is supposedly their rental manager is particularly bad, and after finally getting the name of their "Accounts Manager" I am getting the "on the other line" treatment ...
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Jan 23,2012
Minithumbdown
By:
Jan 23,2012
15 people found
this helpful
In response to the comments of the disgruntled seller: the reason why your property had very fiew viewings is because the agents in this branch are very reluctant to show the properties to the potential buyers. It was with shock and disbelief that we found out they were actually lying to us when they said the places we wanted to see were sold already. We are first time buyers and are new to all of this, and despite having heard stories about estate agents, we were not prepared to be treated this...
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Nov 30,2011
Minithumbdown
By:
Nov 30,2011
8 people found
this helpful
TO AVOIDE!!! NEVER USE Kinleigh Folkard & Hayward!!! You will waste your time and money! I and my husband tried to move in an apartment in BeckenhamΒ’Γ’β€šΒ¬Γ‚Β¦TriedΒ’Γ’β€šΒ¬Γ‚Β¦ 2 weeks before the move we paid the deposit, signed a contract and agreed on a moving date. On their side the agency and Landlord signed the contract and confirmed the date. One week before our moving I called the agency 2 times to confirm the date and time we were going to pick up keys and to move into a flat...
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What agent could do to change your mind?
The agent could have do her job and make sure tat the flat was really available for the start of contract!!! And if she was not/ and this agency in general was not able to do this part of the job properly, they could at least help us to have a roof waiting 1 week for the flat to b available. They could also have proposed alternative flats.
Was this helpful? Yes
By: Asch
Feb 15, 2012
View all comments (1)
I would take them to small claims court over this.....
Apr 03,2011
Minithumbup
By:
Apr 03,2011
7 people found
this helpful
Had property on the market with them for months. Very few veiwings, even less feedback and the staff seemed to change every week....
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Was this helpful? Yes
Areas covered
  • BR2, BR3, SE20, SE26, SE3, SE7, SE8, SE10, SE18, SE13, SE12
  • BR4, CR0, SE20
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data



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1 0 5 4 0 0 0 0 1 3
Anna Fitzsimons - upload your photo Anna Fitzsimons
2 reviews

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Tom Glavey - upload your photo Tom Glavey
1 reviews

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George Sifonios - no image available George Sifonios
35 reviews

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Andy Parker - upload your photo Andy Parker
2 reviews

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Paul  - upload your photo Paul
4 reviews

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samantha Richardson - no image available samantha Richardson
Assistant Manager
8 reviews

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Steph  - upload your photo Steph
1 reviews

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Ismail Huseyin - upload your photo Ismail Huseyin
1 reviews

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