Keylet
Cathays, Cardiff, CF24
2.1/5, 30 reviews
30% recommended
50% lettings valuation accuracy
39% lettings fee satisfaction
No description for branch.

Opening Hours
Address

Keylet
1a Mundy Place
Cathays,Cardiff
Cardiff County
CF24 4BZ
02920388399

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 39% £275 £1,320
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 9 19 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“If you're a student renting through KeyLet, e......”

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Aug 23,2019
Minithumbdown
By: 'Cardiff Student'
Aug 23,2019
1 people found
this helpful
If you're a student renting through KeyLet, expect nothing but problems when your tenancy comes to an end and you try to get your deposit back. KeyLet have no sense of urgency, respect or competence to be a letting agency. We've been charged £100 cleaning fees ...
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“Lee Millard the director of operation is a complete nightmare...”

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Aug 09,2019
Minithumbdown
By: 'Richard Ian Agostini'
Aug 09,2019
0 people found
this helpful
As a Landlord with 2 properties with them I can say their level of service has very badly deteriorated over the past three years, weather you are a landlord or a tenant if you like peace of mind stay away from *. Despite the very poor service, ...
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“Cathays branch don't have a clue of what full......”

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Jul 19,2019
Minithumbdown
By: 'Sean'
Jul 19,2019
2 people found
this helpful
Cathays branch don't have a clue of what full managing of a property means. The Cardiff Bay Branch is instead good and deserves 5 star. Same company but two different experiences: do not entrust your properties to be rented by Keylet cahays or you will end ...
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“Stole my electric, had us live with water running through the roof, barged in on me naked - DO NOT USE...”

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Jul 10,2019
Minithumbdown
By: 'Natasha Mitchell'
Jul 10,2019
3 people found
this helpful
Please please if you are a student in Cardiff do NOT let with Keylet. Our entire experience there has been a complete nightmare. In our second month at the property our kitchen wall was wet to the touch after it was left completely exposed and ...
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“Please Stay Away!...”

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May 11,2019
Minithumbup
By: 'Chris West'
May 11,2019
2 people found
this helpful
Horrible - Damp wall never sorted! Customer service is non existent and once had the phone put down on me. Also took ages to get my deposit back and then they billed me for something that I didn't do. Please do not deal with Keylet!!! ...
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Comment on agent fees
You won't get your full bond back
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“Cathays...”

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May 07,2019
Minithumbdown
By: 'Unhappy Cardiff Student'
May 07,2019
2 people found
this helpful
I can honestly say Keylet Cathays is the most useless and the poorest operating company I have ever dealt with. I strongly urge whoever is reading this to not use them as their agents. We have been with them for 2 years and they have made ...
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Comment on agent fees
BAD
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“Members of staff illegally entered the house I am currently ......”

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Feb 18,2019
Minithumbdown
By: 'Cathays'
Feb 18,2019
3 people found
this helpful
Members of staff illegally entered the house I am currently renting. We never received any notice of viewings and they turned up and often just let themselves in without knocking. One I was asleep and they went to come into my room and more recently ...
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Comment on agent fees
Should not have to pay them
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“Great company and experience...”

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Dec 03,2018
Minithumbup
By: 'JLW'
Dec 03,2018
1 people found
this helpful
Thanks to your great team for all their help with finding my property!! I look forward to working with you again in the future....
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Comment on agent fees
Good
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“Eager to help...”

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Nov 21,2018
Minithumbup
By: 'Emma'
Nov 21,2018
0 people found
this helpful
Always able to answer quickly and you have resulted very helpful whenever we had a problem. Maintenance system has been very efficient for every kind of report. My experience has been very positive with every member of staff. Thank you for everything....
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Comment on agent fees
Good
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“Last minute house!...”

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Sep 13,2018
Minithumbup
By: 'Alicia Hillier'
Sep 13,2018
0 people found
this helpful
Finally secured my house for my last uni year with my friends, I was worried I'd left it too late to find a decent house but key let helped me all the way. Was a fun and easy experience!!!...
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“Horrible experience...”

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Aug 29,2018
Minithumbdown
By: 'Smaranda'
Aug 29,2018
3 people found
this helpful
Where do I even begin? This is, without a doubt, the WORST letting agency you will ever find in Cardiff! Trust me, I have been forced to work with many agencies along the years, but I have never found one that is worse than Keylet. ...
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“Horrible!...”

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Aug 19,2018
Minithumbdown
By: 'Tewksbury'
Aug 19,2018
4 people found
this helpful
Rented a room from this agency. Specifically asked for professional accommodation at beginning and was misinformed by agent. I moved to Cardiff from different part of uk so I stayed in the house for three months as I was completely new to city. I end ...
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“Terrible letting agents...”

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Aug 07,2018
Minithumbdown
By: 'Josh'
Aug 07,2018
3 people found
this helpful
Do yourself a favour and stay away from Keylet! We rented a student house from Keylet, and they were terrible from start to finish. The staff are incompetent at their jobs, meaning issues don't get sorted. To top it all off, they will try to ...
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Comment on agent fees
High fees
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“Disgraceful conduct...”

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Aug 02,2018
Minithumbdown
By: 'Briz Fit'
Aug 02,2018
5 people found
this helpful
As indicated by the other reviews, a very poor letting agent to deal with compared to regular residential letting agents. Keylet seem to think that because their tenants are students, they can apply excessive deductions from deposits and get away with it. Following an end-of-tenancy ...
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“The worst of the worst...”

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Apr 18,2018
Minithumbdown
By: 'Cyprianos'
Apr 18,2018
6 people found
this helpful
I knew Student Letting Agents were bad but never knew quite how bad until selecting Keylet as my agents for second year. Keylet will not see you as a student, not even as a person but as a target. They love to rinse you of ...
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Comment on agent fees
Awful
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By: Marie
Jun 05, 2018
View all comments (1)
I would recommend threatening legal action or taking the case to a tenancy deposit scheme to get your money back, particularly if you have photographic evidence ...

“Fantasic agency - I rented a purpose built student house ......”

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Mar 09,2018
Minithumbup
By: 'Thomas'
Mar 09,2018
0 people found
this helpful
Fantasic agency - I rented a purpose built student house on Penywain Road in Roath last year. It was a brilliant home for us and Keylet went over and beyond for us!...
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Comment on agent fees
very resonable.
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“My experience with Keylet was excellent and I would definitely ......”

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Mar 05,2018
Minithumbup
By: 'emoaksom'
Mar 05,2018
0 people found
this helpful
My experience with Keylet was excellent and I would definitely recommend to anyone who is looking for student accommodation for the next academic year around Cardiff....
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Comment on agent fees
Good
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“Daylight robbery! They took around £1500 collectively from our deposits for ......”

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Oct 24,2017
Minithumbdown
By: 'Pete njs'
Oct 24,2017
7 people found
this helpful
Daylight robbery! They took around £1500 collectively from our deposits for cleaning and various very minor damages around the house (after we'd spent 2-3 days thoroughly cleaning everything!), funny thing is the next lot of students moved in just a couple hours after we moved out ...
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Comment on agent fees
Ludicrous.
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“The experience myself and my housemates had with keylet was ......”

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Aug 31,2017
Minithumbdown
By: 'GFT'
Aug 31,2017
5 people found
this helpful
The experience myself and my housemates had with keylet was beyond a joke. first of all, when we moved in to the property we were told that it would have been professionally cleaned prior to move in day. However, when we arrived, the place looked ...
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Comment on agent fees
Bad. Will do anything to get money out of people. Unfair and ridiculous prices.
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“Excellent customer service from all members of staff, maintenance resolved ......”

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Aug 18,2017
Minithumbup
By: 'Sarah Tansy'
Aug 18,2017
0 people found
this helpful
Excellent customer service from all members of staff, maintenance resolved efficiently with no issues throughout our tenancy. Would rent with Keylet again....
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“If I could give minus stars I would do so. ......”

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Aug 17,2017
Minithumbdown
By: 'University Student'
Aug 17,2017
3 people found
this helpful
If I could give minus stars I would do so. Keylet have been insistently unhelpful and sometimes frankly quite aggressive with my flat mate and I. Our flat was damp (due to a leak from the roof) to the point where our clothes and shoes ...
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Comment on agent fees
I can't say I even remember now.
Was this helpful? Yes
By: Rhydian
Aug 17, 2017
View all comments (1)
Hello, I am sorry to hear about your experience with Keylet. I am unable to identify you on all agents, are you able to call our office on 02920 388399 and we will try to resolve any issues and get your bond returned to you as a matter of urgency. Many thanks, Keylet. ...

“I stayed in a flat managed by Keylet for 6 years, ......”

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Jul 30,2017
Minithumbdown
By: 'AS'
Jul 30,2017
4 people found
this helpful
I stayed in a flat managed by Keylet for 6 years, and while my maintenance issues were sorted fairly quickly, Keylet's unprofessionalism quickly surfaced at the end of tenancy. The TDS (Tenancy Deposit Service) advises agents to return deposits to tenants within 10 days of the end ...
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Comment on agent fees
1/4 rent plus VAT is absurd, £200 a year just to print out the previous year's contract and change the dates? You have a very high opinion of yourselves if you think it's worth that.
Was this helpful? Yes
By: Celyn
Aug 02, 2017
View all comments (1)
Hello, we are very sorry to hear of your review and as a valued tenant for 6 years we are sorry you feel that the end of the tenancy was not maintained to our professional standards that you had experienced during your tenancy. We appreciate the amount of bonds we are currently processing is not your concern, we have a housing team with members of staff committed solely to the deposits, however in light of your comments, we will look to improve by using additional resources in future. We underst ...

“After trapsing around crappy houses with crappy agents, we were ......”

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Dec 09,2016
Minithumbup
By: 'Talisa White'
Dec 09,2016
0 people found
this helpful
After trapsing around crappy houses with crappy agents, we were booked in with Keylet the following day. When we got there, Jon sat us down and talked through exactly what we wanted, then we were shown the ones he thought suited us best. He actually ...
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Comment on agent fees
They are the same as everyone else's, so we were happy to pay what we needed for our house.
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“Cannot thank Keylet enough for all there help!! After being ......”

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Nov 25,2016
Minithumbup
By: 'Last minute.com'
Nov 25,2016
0 people found
this helpful
Cannot thank Keylet enough for all there help!! After being late finding a property last year myself and friends were struggling to find anything but disgusting and dirty apartments that other agents deemed luxury. After short notice they managed to find us a lovely property ...
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Comment on agent fees
Compared to other agents, worth it!
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“DO NOT RENT WITH KEYLET!!!They are unbelievably rude, never ......”

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Oct 30,2016
Minithumbdown
By: 'A'
Oct 30,2016
5 people found
this helpful
DO NOT RENT WITH KEYLET!!! They are unbelievably rude, never fix a problem in the property unless you get to a point to threaten them to report them to the Cardiff Council. The are completely unorganised, constantly losing tax exception forms, final bills etc. and ...
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By: Keylet Cathays Branch
Oct 31, 2016
View all comments (1)
Hello, I'm sorry to hear you were not satisfied with our service. Unfortunately, I am unable to discuss in detail the breakdown of your bond deductions. A full explanation would have been sent to you via email. We follow the guidelines and practices of our registered dispute scheme the TDS. If you still feel matters are unresolved, please contact our office on 02920388399 where a member of our team will be able to help. Thank You, Keylet. ...

“Warning to all Students, Do NOT Let through Keylet, Go ......”

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Oct 28,2016
Minithumbdown
By: 'Henry'
Oct 28,2016
5 people found
this helpful
Warning to all Students, Do NOT Let through Keylet, Go private! I am a mature student and have been paying rent to different people for some time. Never have I been treated so appallingly as I have done in the hands of Keylet. Watch out ...
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Comment on agent fees
...
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By: Keylet Cathays Branch
Oct 31, 2016
View all comments (1)
Hello Henry, I'm sorry to hear the content of your review, here at Keylet we take all complaints very seriously. I would like to clarify that we use the TDS - The Dispute Service, (not DPS) in relation to bonds on all Keylet managed properties. As we are governed by the schemes rules and regulations, it is our duty to remain compliant with them and therefore can assure you that we deal with deposits in line with their procedures. I am unable to go in to detail regarding your bond deductions onli ...

“Awful letting agency. When we moved in it wasn't the ......”

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Aug 03,2016
Minithumbdown
By: 'Paige'
Aug 03,2016
3 people found
this helpful
Awful letting agency. When we moved in it wasn't the cleanest but we overlooked it as we were so excited to move in. Over the months that passed we had a few lighting problems and rang the maintenance team twice, both times people came out ...
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By: Keylet Sales & Lettings
Aug 17, 2016
View all comments (1)
Hello Paige, I'm sorry to read the content of your review, we would appreciate the opportunity to rectify this in person and therefore if you could contact the Branch Manager on 02920388399, we can arrange for any issues to be addressed asap. We would like to clarify some of the points you raise above, firstly we have an online reporting maintenance system, so that every maintenance report is logged and accessible by us and you, as the tenant. This works in conjunction with our out of hours emer ...

“I am new to this website and even though I ......”

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Nov 21,2014
Minithumbdown
By: 'Ex Keylet Customer'
Nov 21,2014
6 people found
this helpful
I am new to this website and even though I used Keylet a few years ago when I was a Student at university the horror of my treatment from Keylet stays with me today. This is an honest review and I warn you stay away ...
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By: Keylet
Nov 28, 2014
View all comments (1)
It is unfortunate that we have been unable to locate you as one of our tenants. We take all complaints very seriously and would have liked the opportunity to discuss the content of your review in person. However, as our company complaints procedure has not been followed correctly in this case, then I would like to draw your attention to the following points: The Keylet website (www.keylet.co.uk) as well as the tenant handbook (which works in conjunction with the tenancy agreement) details every ...

“Lots of maintenance issues that were never sorted in due ......”

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Oct 10,2014
Minithumbdown
By: 'Bethlaur'
Oct 10,2014
4 people found
this helpful
Lots of maintenance issues that were never sorted in due time, you will need to frequently harrass staff for them to do anything...
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What agent could do to change your mind?
Not worth the money. Maintenance men were great but staff at the office are clueless and very unhelpful
Attached Filesnbsp;
Comment on agent fees
Fees for the house were suitable but the service from thee letting agency was subpar
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“I am now 3 months into my tenancy with Keylet. I ......”

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Oct 19,2013
Minithumbdown
By: 'Anon'
Oct 19,2013
7 people found
this helpful
I am now 3 months into my tenancy with Keylet. I didn't know the area well before I came to view and I was told nothing about the noise that I am enduring! It is horrendous. They're lovely to you when they try to get you ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:19 PM 17/07/2018 by Abbi Richards

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