Keywest has over 20 years’ experience as independent full service Leicester Estate Agents. Keywest specialise in all aspects of residential property. We can sell your home for you and help you buy a new one, or we can manage a single rental property, or a portfolio of properties on your behalf. We put our customers first, and we strive to deliver exceptional service, comprehensive advice, and outstanding results without fail. Keywest is one of the leading lettings and estate agencies in Lei Read full description...cester, and we operate two offices in the city. Our knowledge of the local property market is second to none, and our experienced, friendly team will deliver fast, effective results, whatever your property requirements. Residential Sales The Keywest sales team consists of senior property professionals with extensive knowledge of the local housing market. Our experience has taught us that a successful sale relies on good advice, and effective communication. We pride ourselves on the quality of the advice we offer our clients and will go that extra mile to suggest ways to improve your chances of a sale. We ensure that we communicate effectively, so that you feel in control throughout the process. We work together with both parties during the transaction to provide a comprehensive service, informed negotiations, and a successful result. Residential Lettings We understand that successful lettings come from a long-term approach, a sound strategy, and a solid relationship with the landlord. We take the time to understand everything about a property to enable us to match properties with tenants, and tenants with landlords. We build and nurture our working relationships at the same time as taking care of the day-to-day management of the property. Our approach has helped us establish Keywest as one of the best lettings businesses in Leicester, and strengthen reputation in the market. As a landlord, you will be given access to a secure online tracking system, which enables you to access details such as tenant information, deposit and income updates, and safety certificate alerts. Our experienced team of property managers are available to assist you every step of the way, drawing on their experience and unique knowledge of the Leicester property market to deliver the best service possible to our landlords and tenants. Additional services In addition to property sales and full property management, we also offer a ‘Let Only’ service to landlords, to assist in finding new tenants. When buying a new home, we can introduce you to specialist mortgage advisors, for independent advice on financing a purchase. We can also recommend an expert solicitor to undertake conveyancing work. We will arrange property maintenance for rented accommodation, including repairs, acquisition of safety certificates, and completion of energy performance certificates. When you are selecting an estate agent to manage and advise on your first or next home move, it is important that you choose that understands your needs and requirements. Our expert property team have years of experience in the Leicester housing market and estate agency business, this means that our clients are assured that, with our knowledge and experience, we offer only the very best advice, customer care and estate agent service. To find out how Keywest can help get you moving, please speak to one of our property team who will be delighted to help. You can call 0116 254 4555 or 0116 254 4543 or email sales@keywest-estateagents.co.uk. Alternatively, why not register with us, or keep in touch via Facebook or Twitter? Keywest Estate Agents Keywest is the leading independent letting agents and estate agents in Leicester. We specialise in residential property sales and lettings. Keywest operates two offices in Leicester, one in the West End (Hinckley Road) and one in Clarendon Park (Queens Road). The company was founded in 2002 by a seasoned property developer and landlord. 73a Hinckley Road Leicester Leicestershire Phone: 0116 254 4555 62 Queens Road, Clarendon Park Leicester, Leicestershire Phone: 0116 254 4543 www.keywest-estateagents.co.uk sales@keywest-estateagents.co.uk
Key West Estate Agents

73a Hinkley Road Leicester
Leicestershire
LE3 0TD

0116 2544555
Website not available

Properties for Sale
Properties to Rent

“House sale...”

Sep 17,2018
Minithumbup
By: 'D Flude'
Sep 17,2018
1 people found
this helpful
Excellent service, informative, friendly and professional. Tony Poole and colleagues made a difficult time bearable. Highly recommended and would not hesitate to consult them again if necessary...
read full review
Comment on agent fees
Fine and fair.
Was this helpful? Yes
Oct 24,2017
Minithumbdown
By: 'Peter'
Oct 24,2017
0 people found
this helpful
The worst experience! We are without hot water for last two months without any solution and compensation. Also our washing machine doesn't work and even before we moved in August it was recommended to replace this machine however nothing is happening. Everything seems to ...
read full review
Was this helpful? Yes
Oct 21,2016
Minithumbup
By: 'Louise B'
Oct 21,2016
0 people found
this helpful
Fantastic service from Sam, Felix, Melanie and the whole team. They have managed my house for over 10 years and I have been really impressed particularly in the last 5 years as I moved to study back at uni in Bristol and gave them full control of ...
read full review
Comment on agent fees
Great fees
Was this helpful? Yes
Sep 04,2016
Minithumbup
By: 'Jimmy'
Sep 04,2016
0 people found
this helpful
Sam was extremely efficient, friendly and extremely professional. She made the process very easy and was very approachable when asking questions regarding the property. I would recommend anybody looking for a house to use Keywest, especially when dealing with Sam....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 21,2016
Minithumbup
By: 'Sadia'
Mar 21,2016
0 people found
this helpful
Used Keywest and never regretted it! Very knowledgeable and inspections done on time. Altogether a good team, and would recommend Keywest anytime!...
read full review
Comment on agent fees
reasonable fee.
Was this helpful? Yes
Nov 12,2015
Minithumbup
By: 'ChristineC'
Nov 12,2015
0 people found
this helpful
I would like to say that I am very impressed with the service I have had from Keywest; great advice and information, good communication, very helpful, and extremely speedy in finding and installing tenants! Many thanks to all involved....
read full review
Was this helpful? Yes
By: Clare@keywest
Nov 12, 2015
View all comments (1)
Thank you for your lovely review! ...
Nov 06,2015
Minithumbup
By: 'Nick'
Nov 06,2015
0 people found
this helpful
I was really impressed with the service I received from Clare. She is extremely professional, courteous and trustworthy. The sale of my property did not prove to be straightforward (no fault of Key West) but Clare dealt with the issues efficiently and with common sense. ...
read full review
Comment on agent fees
The fees were competitive and much cheaper than the other nationwide or regional agents.
Was this helpful? Yes
By: clarekeywest
Nov 10, 2015
View all comments (1)
Thank you so much for your kind words Nick. It has been a pleasure helping you sell your home and i wish you many happy years in the new home you buy. ...
Sep 29,2015
Minithumbup
By: 'Christine Obee'
Sep 29,2015
0 people found
this helpful
An excellent service from an amazing team of people. Selling this property was difficult for me personally as myself and my ex partner had separated just a month before first getting in contact with Keywest. Clare came round to value the property and was very ...
read full review
Was this helpful? Yes
By: clarekeywest
Sep 29, 2015
View all comments (1)
Thank you so much for your positive feedback Christine. It has been a pleasure helping you to sell your home. ...
Sep 24,2015
Minithumbup
By: 'Robin'
Sep 24,2015
0 people found
this helpful
Two prospective tenants were found within three days of advertising the property. I selected one who turned out to be reliable....
read full review
Was this helpful? Yes
By: Clare@keywest
Sep 25, 2015
View all comments (1)
Thank you for the positive review Robin. ...
Sep 21,2015
Minithumbup
By: 'Clare Jameson'
Sep 21,2015
0 people found
this helpful
Clare Phillips visited my property and was very professional and new the market very well. The property sold within 1 week of them advertising. I could not fault the communication with Clare & Lisa. I would definitely recommend them. This was my first experience of selling ...
read full review
Was this helpful? Yes
By: clarekeywest
Sep 21, 2015
View all comments (1)
Thank you for your kind words Clare. It has been a pleasure selling the property for you. ...
Jul 03,2015
Minithumbup
By: 'Victoria Matthews'
Jul 03,2015
0 people found
this helpful
I can highly recommend Key West, having just sold my property through them. From day one they were extremely personable and efficient, and very on the ball. Outstanding customer service and communication. Clare in particular was incredibly good at keeping me up to date with ...
read full review
Was this helpful? Yes
By: clarekeywest
Jul 15, 2015
View all comments (1)
Thank you for your kind words Victoria. It was a pleasure doing business with you. ...
Jun 25,2015
Minithumbup
By: 'Lucienne'
Jun 25,2015
0 people found
this helpful
Clare was excellent , very efficient and returned my calls promptly. She always keep me informed with regards any concerns and issues. Many times she went over and above to help me out and I have no hesitation in recommending Keywest . Thank you Clare ....
read full review
Was this helpful? Yes
By: Clare@keywest
Jun 25, 2015
View all comments (1)
Thank you so much for your kind words. ...
Apr 28,2015
Minithumbup
By: 'Ann'
Apr 28,2015
0 people found
this helpful
First class service from Clare and the rest of the staff. They kept us fully informed of all viewings and followed up each one reporting back. Clare was particularly superb as she very professionally negotiated the sale process. Every thing you would expect and hope ...
read full review
Comment on agent fees
Fees were competetive.
Was this helpful? Yes
By: Clare@Keywest
Apr 28, 2015
View all comments (1)
Hi Ann. Thank you so much for your review. It was a pleasure selling the property for you. ...
Apr 21,2015
Minithumbup
By: 'Andrew Truscott'
Apr 21,2015
0 people found
this helpful
We purchased a house through Key West in Leicester and our contact was Claire Philips. We have bought eight houses during our forty years of married life and we found Claire to be the most proactive and helpful of any agent we have dealt with. ...
read full review
Comment on agent fees
We didn't pay a fee because we purchased the house through this agent.
Was this helpful? Yes
Feb 15,2015
Minithumbup
By: 'kym'
Feb 15,2015
0 people found
this helpful
Can't fault key west. Had been with them for 8 months, they were always well mannered and polite to me an my family. We had a few problems with the house...mainly to the cooker, it broke, not easy when you have a 3 year old, and ...
read full review
Was this helpful? Yes
Dec 13,2014
Minithumbup
By: 'Clare Phillips'
Dec 13,2014
0 people found
this helpful
Clare was absolutely fantastic from beginning to end. She was instrumental in negotiating with the buyer in getting me the best possible price. it took an inordinate time to get the sale completed. The dealings with the buyers solicitors were extremely protracted due to their ...
read full review
Was this helpful? Yes
By: ClareKeywest
Jan 07, 2015
View all comments (1)
Thank you so much for your kind words Mr Patel. It was a pleasure doing business with you. ...
Nov 09,2014
Minithumbup
By: 'Helen B'
Nov 09,2014
0 people found
this helpful
I first came across Clare Philips from Key West two and a half years ago when looking to buy a property for my daughter to live in whilst a university. Clare's level of customer care was nothing short of exceptional. We actually at that time ...
read full review
Comment on agent fees
I felt the feed where fair and we earned
Was this helpful? Yes
By: Paul @ Keywest
Nov 10, 2014
View all comments (1)
Many thanks for your review Helen. Much appreciated. ...
Oct 20,2014
Minithumbup
By: 'Norma Linnell'
Oct 20,2014
0 people found
this helpful
I received a positive attitude right from initial valuation to completion. Was kept well informed of progress throughout the whole process although very professional but also in a friendly and welcoming manner. Explanation of procedures and issues were made clear to me which took a ...
read full review
Was this helpful? Yes
By: Paul @ Keywest
Oct 20, 2014
View all comments (1)
Many thanks for your review Norma! ...
Sep 24,2014
Minithumbup
By: 'Shaun'
Sep 24,2014
1 people found
this helpful
I have been in business 25 years and I know that providing a good service is easy when everything goes as expected but it's when it doesn't that you find out how good a company is. Clare and the team were so professional and tenacious in ...
read full review
Was this helpful? Yes
By: Paul @ Keywest
Sep 24, 2014
View all comments (1)
Hi Shaun, thanks for your review, Really appreciated! ...
Sep 12,2014
Minithumbup
By: 'Roger'
Sep 12,2014
1 people found
this helpful
Dealt with a difficult sale very well. Managed viewings and surveys on my behalf very professionally. Fees good value. Good communications. Managed to get a price higher than I expected....
read full review
Was this helpful? Yes
By: The Keywest team.
Sep 12, 2014
View all comments (1)
Many thanks for your review . ...
Sep 08,2014
Minithumbup
By: 'Ben Wolf'
Sep 08,2014
1 people found
this helpful
Estate Agents can get a bad wrap at times... But my experience of key west has been astonishingly good... Firstly when I purchased a property through them, Clare managed to deal with a difficult purchase (shockingly bad solicitors) with a patience, calmness and sense of ...
read full review
Was this helpful? Yes
By: Paul @ Keywest
Sep 09, 2014
View all comments (1)
Many thanks for the review. Feedback is always appreciated! ...
Sep 02,2014
Minithumbup
By: '108Btenent'
Sep 02,2014
2 people found
this helpful
I am one of four students who rented a beautiful property with Keywest estate agents. All staff were extremely helpful during the period that we rented one of their properties for 14 months. Staff were always polite and willing to help with any queries or concerns. ...
read full review
Was this helpful? Yes
By: ClareKeywest
Sep 02, 2014
View all comments (1)
Thank you so much for your review. ...
Aug 07,2014
Minithumbdown
By: 'Rene'
Aug 07,2014
2 people found
this helpful
Key West seem to be the preeminent smaller firm in the Narborough Road corridor. I sold my house on Hopefield Road via them. At first they seemed personable and proactive, there's no corporate smarm. Their commission rates are negotiable; for a sole agent contract I ...
read full review
Comment on agent fees
They didn\'t deserve a penny as I did all the work!
Was this helpful? Yes
Feb 17,2014
Minithumbup
By: 'yasmin'
Feb 17,2014
2 people found
this helpful
Sam was very polite professional. She made three trips for the keys. And my house was rented within 4 days. All through the process i was kept informed vry orofesssionall . I have several properties I rent in Cambridgeshire and I can genuinely say I got excellent ...
read full review
Was this helpful? Yes
Jan 22,2014
Minithumbup
By: 'Nbuo'
Jan 22,2014
2 people found
this helpful
After reading the previous reviews of keywest I was nervous about dealing with them. I eventually went in to speak to them and found the guys in the office to be incredibly helpful. They took time to explain all the hidden costs of renting to ...
read full review
Was this helpful? Yes
Oct 22,2013
Minithumbdown
By: 'Wilber'
Oct 22,2013
2 people found
this helpful
I have never (and hope never again) been spoken to in such a demeaning, rude and aggressive manner until I spoke to staff at Key west. We have arrived at our rented student house to find that our shower is stuck scalding hot and when ...
read full review
What agent could do to change your mind?
Absolutely everything, they are useless.
Attached Files
Was this helpful? Yes
Sep 04,2013
Minithumbdown
By: 'Christopher Grace'
Sep 04,2013
4 people found
this helpful
If you are a student and you are renting a house for the first time, go elsewhere. Key West are the most rude and disrespectful bunch of people i have met in my entire life. When we first moved in, none of our meter readings ...
read full review
What agent could do to change your mind?
Completely change their outlook on renting properties to first time students. It would also help if they were given lessons on how to communicate politely and respectively with potential customers and clients.
Attached Files
Was this helpful? Yes
Mar 03,2013
Minithumbdown
By: 'Cordy'
Mar 03,2013
3 people found
this helpful
Reading the above reviews , I was disappointed to read that these students were treated so badly. As a professional full time worker, my experience was just as terrible. Viewed 2 properties with keywest, then started to view online lettings where you can send a general email ...
read full review
What agent could do to change your mind?
Never bite the hand that feeds you.
Attached Files
Was this helpful? Yes
Nov 06,2012
Minithumbdown
By: 'do not sign with key west'
Nov 06,2012
3 people found
this helpful
Terrible service. As student we were treated like we were not valuable, letting agent even commented on the poor quality of places we were being shown due to our low income ( in which we felt judged). We had several difficulties with the agency about mis ...
read full review
Was this helpful? Yes
Aug 16,2012
Minithumbdown
By: 'cw91'
Aug 16,2012
2 people found
this helpful
As a student tenant I felt that me and my flat mates were treated in a way that suggested we weren\'t as valued as other customers renting or buying would have been - that just because we are students that we will put up ...
read full review
What agent could do to change your mind?
The damage has already been done so we won\'t be using your services again - treat students with respect, they are providing a lot of money for your business and shouldn\'t have to put up with substandard lettings and rude and obnoxious staff. You wouldn\'t treat a customer coming in with a high budget looking to buy a property the way you have treated me and my flat mates, it just wouldn\'t fly. Treat outgoing payments the same way as you treat incoming payments - you chase up money you are owed quickly and charge late fees - all I can do is continuously chase up the money that I am owed and hope that you will release it, if I could add a late fee, believe me, I would be doing just that.
Attached Files
Was this helpful? Yes
Areas covered
  • LE1
  • LE11
  • LE2
  • LE12
  • LE3
  • LE67
  • LE4
  • LE5
  • LE6
  • LE7
  • LE8
  • LE9
  • LE10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £62,000
  • Max: £186,000

Letting
  • Min: £0
  • Max: £107,000

NAEA ARLA TPOS NLA DPS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 4 6 9 1 3 0 1 1

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:01 AM 01/10/2015 by Clare Phillips
As Seen On

Find the Best Agent to
Sell or Rent Your Home