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    jonathon haines
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Key Properties

227 Deansgate Manchester
Greater Manchester
M3 4EN

0161 876 0070

Apr 08,2014
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Apr 08,2014
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I finally got free of this company over six months ago and have had time to reflect, and compare them to my current letting agent, Dandara. I have lived in the city centre for almost ten years, and Key Properties are undoubtedly the worst letting agents I\'ve had the misfortune to deal with. From not treating any maintenance as a priority, to sending dubious men to my property unannounced, to not even having a key for the property so I had to be home every time maintenance needed to be done....
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What agent could do to change your mind?
Train your staff on client interaction (on ALL levels, not just where money is involved).
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Nov 25,2013
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Nov 25,2013
1 people found
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Still a tenant waiting for my contract to end soon!! I have had nothing but trouble with these so called agents. First of all, you do not need a deposit insurance they try and sell it to you saying you can not move in without this, yes you can its a shamble move for money making!! The viewing, everything went well agent didn\'t seem to know anything about the property but we like the location, Second viewing with the family, agent ran into bedroom and shut the blind. We opened it finding...
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By: Sincere Pmx
Jun 12, 2014
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And I thought we were the only ones to think that Three keys were a vile bunch of unmitigated scoundrels! Shame on Three keys Property Management!!....
Oct 08,2013
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Oct 08,2013
2 people found
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Avoid avoid avoid as a landlord! No issues with the sales team - they are actually very efficient - but the lettings are an absolute nightmare. We had furniture stolen from the flat (noticed by us not the agents), tenants leaving it in a tip, promises that were not kept, charges that were downright unethical. I was in hospital having surgery for cancer and still receiving phonecalls about their ineptitude. We have ended up with the ombudsman and have been awarded compensation. And if you are a t...
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Aug 19,2013
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Aug 19,2013
3 people found
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Stay away from these agents! They are the worst organisation I have ever had to deal with. Do not expect to be moving into a clean property. Do not expect to given any notification that someone will be inspecting your property as someone may just land up unexpectantly while you are out, in or even just about to get into the shower. In my experience, an inspector was just about to let himself into my property as I was about to get into the shower, not something you want as a young girl living ...
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Jul 23,2013
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Jul 23,2013
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I have my property placed with Key properties for several years and find them very professional. The last tenant left unexpected and they had the apartment rented again within 5 days... I highly recomend them...
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Jul 12,2013
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Jul 12,2013
2 people found
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KEY PROPERTIES are an absolute nightmare, i moved into their property in sportcity manchester, they are very nice and pushy before you move in , obviously very sales driven, right after they dont care about you, the property had a broken sofa, broken door locks and a soo many other issues which they promised to fix, a month after moving in, and nothing still, i paid them for an extra set of keys which i never received and no refund either, they are the worst company to deal with and they are not...
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What agent could do to change your mind?
nothing could change my mind, they are despicable at customer service and maintenance.
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Jun 10,2013
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Jun 10,2013
1 people found
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Horrible, slow, unorganised and unprofessional. They have broken many promises. For instance, I was reassured 3 times, twice face to face and once by email, that my contract would be extended, just to be informed by mail, that I would have to move out 2 moths before the "promised contract extension". When I called them to asked about it (4th time asking about the contract extension), they said they would "look into it" and they never called back. When I wrote a complaint ...
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May 05,2013
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May 05,2013
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Dreadful. Unhelpful when I lived there and even worse when I moved out. They kept £150 of the deposit for a \'deep clean\' despite the fact that it was spotless. No paperwork to support this - no invoice, report of the condition, etc. When I asked for them they refused to send them as they would be their \'defence\' if I went to TDS. Jonathon was aggressive and argumentative; he did absolutely nothing to try to resolve the situation. Deposit is currently in dispute with the TDS. I canno...
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What agent could do to change your mind?
Responded to my calls and emails; not tried to con me out of my deposit; treated me like a human being when I spoke to them.
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By: COOKIEU88
Jul 29, 2013
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They are trying to pull the same stunt with me at the moment!! I couldnt have left the place tidier yet they are saying they need to arrange for a deep clean! absolute nightmare. what was the outcome of your dispute? did you manage to get things sorted?....
Apr 08,2013
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Apr 08,2013
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With a full time day job, managing my six rental properties was becoming really stressful. It was a big decision to go for a full property management package, but thanks to Key Properties I haven't looked back. I'd recommend Key time and time again. The team quite literally can't do enough for you. I hardly have to give my rental properties a second thought now as Key has looked after everything ยขรขโ€šยฌรขโ‚ฌล“ from finding new tenants (really quickly!) to looking after deposits, rent colle...
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By: Landlord
Apr 16, 2013
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I would agree with JS. Certainly not our experience.......
Oct 09,2012
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Oct 09,2012
3 people found
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As landlords of a property where Key Properties were acting as our Managing Agents, we are convinced that they grossly misrepresented their function in their dealings with us ยขรขโ€šยฌรขโ‚ฌล“ our understanding is that their function involves being there as our representative with the tenants, and to be there to provide fair and unbiased support throughout. We still wonder what it was that they managed for us. The fact that the representatives from Key Properties allowed themselves to be man...
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By: holaloa
Oct 27, 2012
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Rubbish, Rubbish Rubbish, think this sums Keys Properties up!!!!!!!!!!! Oh yes the staff also have bad maners!!!!!!!!!!!!!!....
Sep 14,2012
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Sep 14,2012
1 people found
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KEY PROPERTIES ARE THE COWBOYS OF THE LETTING AGENCY WORLD!!! STAY AWAY!!! Myself and my partner moved to this area for work and had never lived here or rented before, so we looked around at a variet of agents until we came across a few great apartments. The one that stood out due to prime location and low cost was through Key Properties. As stated above... The swanky offices and initial interest is all a lie...it\'s the worst decision we\'ve ever made. I\'ll tell you why...here we go... Pick...
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What agent could do to change your mind?
The things Key Propertiea could do better is basically the complete and utter opposite to everything they have done. Could save themselves time and reputation by just handing problems with professionalism and with some compassion and understanding. Need a better complaints handling process and defo a better Manger- attitude stinks and would be sacked or diaciplined if he worked for most other companies.
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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