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    John Hodges
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    Adrian Law
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    Franco Pullano
Kelway Law are a straight-talking team of estate & letting agents in Haslemere, Liphook & Hindhead established in 1994.
Kelway Law Estate Agents

2-4 Haslemere Road Liphook
Hampshire
GU30 7AL

01428 722447

May 08,2015
Minithumbup
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May 08,2015
0 people found
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Having had a less than positive tenant finding experience with another agency I looked to go elsewhere. On this occasion, with Kelway Law the experience was positive with time taken to find the right tenants with a strong awareness of the local market. In addition as a relatively new landlady, John Hodges provided me with useful advice based on his lettings experience and as a result I instructed him in finding a tenant for another property. A far more personal approach undertaken with profess...
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Mar 30,2015
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Mar 30,2015
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Agent was prompt in replying and updating progress at all times. Information regarding the background to the property was conveyed accurately. Handover process was completed seamlessly. Negative - could have been a bit more personable in their dealings...
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Comment on agent fees
N/A
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Mar 27,2015
Minithumbup
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Mar 27,2015
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From the outset it was obvious that John's knowledge of the local market was sound and based on fact, not premise. He and Franco kept me well informed throughout the transaction and their advice led to the best price being obtained from a well positioned purchaser and the whole process ran like clockwork....
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Comment on agent fees
Clearly stated at first meeting.
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Mar 26,2015
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Mar 26,2015
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We used Kelway Law after having no luck selling our house with another local agent. The experience with KL was much more positive. They gave us good advice on how to market our house including where to position it price wise. They got a steady stream of viewings going and although the sale wasn't quick, we did feel that it was only a matter of time. Once we had found a buyer Franco provided valuable information about how to proceed and helped out when we felt that the process was dragging a b...
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Nov 09,2014
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Nov 09,2014
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I used Kelway Law both as managing agents, and then to sell the property. They were extremely helpful, always available within a short time, consistently pleasant to deal with, and very understanding of my circumstances....
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Aug 29,2014
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Aug 29,2014
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Excellent service and advice from John Hodges. House was up for sale with another locam agent for 3 months. We then went dual agent with Kelway and Johb and his team Franco sold it within 2 weeks....
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Aug 03,2014
Minithumbdown
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Aug 03,2014
1 people found
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Abismal! That's all I can say - as previous reviewers have mentioned, it is almost impossible to get a response out of these, erm, cowboys. I would take a serious look at these guys before getting involved - be aware that they are not a limited company and do not publish any details of what their organisation is. There is most probably a reason for this and it's suspicious....
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By: Adrian Law
Aug 26, 2014
View all comments (1)
Hi. I have not been able to identify what this relates to. Being a sole trader is not usually regarderd as being suspicious. Please email me at adrian.law@kelwaylaw.co.uk and I will look into any issue for you. Regards. Adrian Law....
Jul 25,2014
Minithumbup
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Jul 25,2014
0 people found
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I bought the property from the original owner who also happened to be John, who works at the branch! Both John and Franco were timely in updating me, patient when I took a while to get back to them, and were polite and courteous in their dealings with me. A good experience for my first step on the ladder....
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Jun 03,2014
Minithumbup
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Jun 03,2014
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John demonstrated a diligence and attension to detail that resulted in a fast sale of my property. Good liason with myself and prospective purchasers....
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May 28,2014
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May 28,2014
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I have let a number of properties over the last 10 years and always had excellent service from John Hodges who is very knowledgeable on all aspects of property letting from knowing how much to ask and how best to present the property. The back up he gets from other members in his office makes the whole process run smoothly....
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Apr 28,2014
Minithumbup
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Apr 28,2014
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Decided to use Kelway Law to market our property for rental as we have used them in the past when selling a property. John from the Liphook branch was always contactable, polite and extremely professional. The property was marketed immediately upon instruction without delay. He listened to our requirements and found a tenant much quicker than anticipated. Delighted! Helen (in the Hindhead branch) is also to be praised for her prompt service. Our emails are always responded to promptly as are ...
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Apr 25,2014
Minithumbup
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Apr 25,2014
0 people found
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This was for the sale of my parents' house, and we received excellent service. Several viewings were arranged over the first weekend it was on the market, with one even before the details had been fully sorted out. It sold very quickly at above asking price, and we were kept fully informed by the Agent as the offers came in....
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Dec 04,2012
Minithumbdown
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Dec 04,2012
1 people found
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Overall Rating: TERRIBLE, its a pity as what I\'d really like to say isn\'t listed so probably a good thing. Rented and own my own home, even had the pleasure of renting from yes Anthea Turner!! and never experienced anything like this outfit.... Regulation of Estate Agents is long overdue !!!...
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What agent could do to change your mind?
Not lie about passing reasonable offers on longstanding empty properties onto the Landlords!!! Close down would be my best feedback.
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Dec 03,2012
Minithumbdown
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Dec 03,2012
0 people found
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This agent is the worst company you could deal with. We should have known they would be bad when we were waiting an hour to view a property. We peservered and had only trouble. We had leaks that were ignored, emails unanswered and staff are not interested if you are a tenant. They do the walk round on moving out alone and issue s report which had ridiculous things stated and we are still struggling to get our deposit back. Worst dealings ever!...
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What agent could do to change your mind?
O
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Jul 19,2012
Minithumbdown
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Jul 19,2012
0 people found
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Avoid at all costs, we have rented off them for a year and glad to be finally out of the contract. We informed them of issues from the very first day, after a year they still havent been repaired. They have informed us that it is a lenghty process getting Mr Law to put his hand into his pocket and pay for the repairs he has to carry out by law. There staff are rude full stop. I should have known from the moment i stepped foot into there office, They dont keep their offices in good repair so...
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What agent could do to change your mind?
Never use them they are cowboys.
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Jan 30,2012
Minithumbdown
By:
Jan 30,2012
2 people found
this helpful
I agreed a viewing in Hampshire for 10am Saturday and informed the agent I would be travelling up from the South West on the morning in question. I arrived in Hampshire at 9.30am and was then called and told they had accepted an offer and promptly cancelled the meeting with 30 minutes to go until my viewing. Upon investigation and admission from someone manning the office on that day they knew about this the day before I travelled but had not called me. I was left with a 3 hour drive back home a...
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What agent could do to change your mind?
Apply customer service standards in all your dealings with your clients. In addition an apology with a degree of empathy would have gone a long way to incurring me with a 6 hour wasted drive and ‚£ 50 in petrol.
Was this helpful? Yes
Areas covered
  • GU30
  • GU35
  • GU33
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £93,000
  • Max: £493,000

Letting
  • Min: £0
  • Max: £135,000

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John Hodges - upload your photo John Hodges
15 reviews

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Adrian Law - upload your photo Adrian Law
5 reviews

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Franco Pullano - upload your photo Franco Pullano
15 reviews

About Franco No description set View full profile

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Last updated at 9:50 AM 14/04/2015 by John Hodges

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Last updated at 9:50 AM 14/04/2015 by John Hodges

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