Kelway Law are a straight-talking team of estate & letting agents in Haslemere, Liphook & Hindhead established in 1994.
Kelway Law Estate Agents

The Old Bank, Beacon Hill Road, Beacon Hill Hindhead
Surrey
GU26 6NR

01428 604488
Website not available

Properties for Sale
Properties to Rent

Feb 24,2017
Minithumbdown
By: 'UNHAPPY RENTER'
Feb 24,2017
4 people found
this helpful
I would not give this "gentleman" any stars, we rented a property from him, never again!!!!! the maintenance work took months to be done and was always done to the lowest possible standard. Which then needed doing again, more delay .DO NOT rent ...
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Dec 21,2015
Minithumbdown
By: 'kelway are complete c***'
Dec 21,2015
3 people found
this helpful
I visited the kelway law office in hindhead to leave my details for someone to contact me once a property my criteria. Not once did anyone from kelway law call me with any properties.I contacted Sarah to view a property I found on their ...
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Jan 29,2015
Minithumbup
By: 'Joan'
Jan 29,2015
0 people found
this helpful
We bought the flat April 2014 and at present we are working in Thailand so there was a lot of potential for problems. There were, quite literally, none with the agent at all! Emails were replied to promptly, professionally and with the appropriate amount of detail. ...
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Dec 10,2014
Minithumbdown
By: 'David'
Dec 10,2014
5 people found
this helpful
Never ever rent through this company, they ignore repeated requests for Maitenance repairs , Adrian the supposed owner /manager is never available to take calls , never answers emails. John is just offensive and rude , no work is ever done to the properties , they're only interested in ...
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Nov 14,2014
Minithumbup
By: 'Rob Steele'
Nov 14,2014
0 people found
this helpful
Initially, Kelway Law let my apartment in Hindhead and were quicker to find a tenant than my existing letting agent. The letting went smoothly, so when I decided to sell, Kelway Law were the obvious choice as they would be able to co-ordinate viewings with ...
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Nov 12,2014
Minithumbup
By: 'SPN'
Nov 12,2014
0 people found
this helpful
Good all round service overall even with the inevitable buyer's solicitor hold ups. Would use again as always polite and got back to us when we had any queries....
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Nov 11,2014
Minithumbdown
By: 'MSSmith'
Nov 11,2014
0 people found
this helpful
Never meet an agent who knew less about the property they were supposed to be selling - god help the owner...
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What agent could do to change your mind?
Never meet a more useless agent in my live knows nothing about the property they\'re trying to sell God help the owner then bombards you with texts/emails afterwards almost harassment
Attached Files
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Nov 10,2014
Minithumbup
By: 'James'
Nov 10,2014
0 people found
this helpful
Kelway Law acted as the letting agent on our house - living abroad we needed to rely on them perhaps more than usual. A tenant was found quickly and in the two years that the property was rented out I found that they were responsive ...
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Jun 05,2014
Minithumbup
By: 'Sophie'
Jun 05,2014
0 people found
this helpful
Thank you to john and Franco for selling our house as quickly as they did. Franco always kept us well informed along the way of the process. Highly recommended....
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May 16,2014
Minithumbup
By: 'Punchbowl'
May 16,2014
0 people found
this helpful
Kelway Law were first letting agents and then selling agents for our family home in Beacon Hill. They provide a very professional hassle-free service, they understand the local market extremely well and always worked hard to get us the best deal available....
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May 08,2014
Minithumbup
By: 'Malcolm A\'Court'
May 08,2014
0 people found
this helpful
In selling an aged relatives property I found both John and Franco helpful and objective. The property was realistically priced by them at the outset leading to two early offers,one of which processed through to completion.I was kept up to date with developments ...
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May 07,2014
Minithumbup
By: 'Nigel'
May 07,2014
0 people found
this helpful
Very good stress free experience, kept us informed and dealt with queries in a swift efficient manner. We managed to exchange and complete in the original time frame....
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May 03,2014
Minithumbup
By: 'Tim and Joan'
May 03,2014
0 people found
this helpful
At present we are working for a charity in Thailand after teaching in the UK for 30+ years. The charity really needed us to come out quickly so we left after selling our house without securing a new property. We found the flat on line, our ...
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Dec 10,2013
Minithumbdown
By: 'Surrey tennant'
Dec 10,2013
1 people found
this helpful
From start to finish this agent was completely terrible. AVOID AT ALL COSTS!!!! When we checked in our house had not been cleaned at all. It was filthy dirty and not in a fit state. Repairs were needed and took ages to be done. Admitedly ...
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Nov 11,2013
Minithumbdown
By: 'Sarah'
Nov 11,2013
1 people found
this helpful
Appalling service and extremely bad communication with potential customers. Having spoken to a member of staff at the weekend regarding a property, and being the first person to call, my interest was then ignored and others were given viewings. When we did eventually get a ...
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Aug 19,2013
Minithumbdown
By: 'hm'
Aug 19,2013
1 people found
this helpful
"Communication is Key" it says twice on the Kelway Law commitment page in headings. Obviously they think it\'s important but unfortunately this is something they are not good at all. As a Customer, you can call, their telephone manner is great and ...
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What agent could do to change your mind?
Communicate in a timely manner (same day for a phone call at least to ackowledge receipt of call), 2-3 working days for email. I suggest logging all customer requests and monitoring time to respond, tat could really improve things.
Attached Files
Was this helpful? Yes
By: Adrian Law
Oct 17, 2013
View all comments (1)
I am not sure who hm is or which property the issues were about. It is certainly true that for 2 to 3 months I was mostly unavailable on the phone as my little one was in and out of hospital. All callers would have been asked to email me if they felt that nobody else at Kelway Law could deal with an issue. I am though very sorry AM that you have left a property that we have managed with negative views on us. If you would like to email me or call I would love to discuss further. I am sure that ...
May 26,2012
Minithumbdown
By: 'LB'
May 26,2012
0 people found
this helpful
These agents lied to us from the beginning. They use one DIY man (who happens to be very friendly with the boss) who does everything from painting to roofing and bodges all of the work he does. They were fully aware from our constant complaints ...
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Areas covered
  • GU10
  • GU26
  • GU35
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £230,000
  • Max: £281,500

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 0 6 4 0 2 0 0 2

Fees

No fees set.
Last updated at 9:49 AM 14/04/2015 by John Hodges

Complaints Procedure

No procedure set.
Last updated at 9:49 AM 14/04/2015 by John Hodges

Awards won by Kelway Law Estate Agents, Hindhead GU26 6NR

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