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    John Hodges
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    Adrian Law
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    Franco Pullano
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    Victoria White
Kelway Law are a straight-talking team of estate & letting agents in Haslemere, Liphook & Hindhead established in 1994.
Kelway Law Estate Agents

The Old Bank, Beacon Hill Road, Beacon Hill Hindhead
Surrey
GU26 6NR

01428 604488

Dec 21,2015
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By:
Dec 21,2015
2 people found
this helpful
I visited the kelway law office in hindhead to leave my details for someone to contact me once a property my criteria. Not once did anyone from kelway law call me with any properties.I contacted Sarah to view a property I found on their website. Finally after 20 odd emails from me to her (not once did they contact me) I viewed the property and agreed to rent the property. That was 3 days ago and still no one has got back to me. Sarah has so many excuses why the customer services are so bad, ta...
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Jan 29,2015
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Jan 29,2015
0 people found
this helpful
We bought the flat April 2014 and at present we are working in Thailand so there was a lot of potential for problems. There were, quite literally, none with the agent at all! Emails were replied to promptly, professionally and with the appropriate amount of detail. Franco was our named contact and we always dealt with him apart from on one occasion when we dealt with John who was fully informed. Our daughter then lived in the flat until Christmas 2014 then we decided to let it (after she had mov...
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Dec 10,2014
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Dec 10,2014
1 people found
this helpful
Never ever rent through this company, they ignore repeated requests for Maitenance repairs , Adrian the supposed owner /manager is never available to take calls , never answers emails. John is just offensive and rude , no work is ever done to the properties , they're only interested in taking your money then can't be bothered with anything else....
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Nov 14,2014
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Nov 14,2014
0 people found
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Initially, Kelway Law let my apartment in Hindhead and were quicker to find a tenant than my existing letting agent. The letting went smoothly, so when I decided to sell, Kelway Law were the obvious choice as they would be able to co-ordinate viewings with the tenant. I purchased the apartment in March 2007(right at the top of the market) so I was expecting to lose money on the sale, however Franco was able to negotiate a sale price £11,000 above what I paid so I was really happy with th...
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Nov 12,2014
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Nov 12,2014
0 people found
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Good all round service overall even with the inevitable buyer's solicitor hold ups. Would use again as always polite and got back to us when we had any queries....
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Nov 11,2014
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Nov 11,2014
0 people found
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Never meet an agent who knew less about the property they were supposed to be selling - god help the owner...
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What agent could do to change your mind?
Never meet a more useless agent in my live knows nothing about the property they\'re trying to sell God help the owner then bombards you with texts/emails afterwards almost harassment
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Nov 10,2014
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Nov 10,2014
0 people found
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Kelway Law acted as the letting agent on our house - living abroad we needed to rely on them perhaps more than usual. A tenant was found quickly and in the two years that the property was rented out I found that they were responsive and were able to quickly deal with a number of issues that arose. I would use them again as a letting agent....
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Jun 05,2014
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Jun 05,2014
0 people found
this helpful
Thank you to john and Franco for selling our house as quickly as they did. Franco always kept us well informed along the way of the process. Highly recommended....
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May 16,2014
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May 16,2014
0 people found
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Kelway Law were first letting agents and then selling agents for our family home in Beacon Hill. They provide a very professional hassle-free service, they understand the local market extremely well and always worked hard to get us the best deal available....
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May 08,2014
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May 08,2014
0 people found
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In selling an aged relatives property I found both John and Franco helpful and objective. The property was realistically priced by them at the outset leading to two early offers,one of which processed through to completion.I was kept up to date with developments and calls were returned promptly and e-mails used to keep me abreast of the buyer\'s actions and intentions. Apart from one Saturday morning when no-one effective was manning the office ( and I was concerned-mistakenly-that an effective ...
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May 07,2014
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May 07,2014
0 people found
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Very good stress free experience, kept us informed and dealt with queries in a swift efficient manner. We managed to exchange and complete in the original time frame....
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May 03,2014
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May 03,2014
0 people found
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At present we are working for a charity in Thailand after teaching in the UK for 30+ years. The charity really needed us to come out quickly so we left after selling our house without securing a new property. We found the flat on line, our son and daughter in law went to view it and we put in an offer. Franco has been absolutely amazing, replying to any emails whether queries about the purchase or practical matters about the property, well within 24 hours. His responses were always positive duri...
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Dec 10,2013
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Dec 10,2013
1 people found
this helpful
From start to finish this agent was completely terrible. AVOID AT ALL COSTS!!!! When we checked in our house had not been cleaned at all. It was filthy dirty and not in a fit state. Repairs were needed and took ages to be done. Admitedly some maintenance was completed but not always to scratch and then subsequently needed doing again. Customer service is terrible. And that\'s an understatement! The owner, Adrian, is illusive, rude, unproffestional and will never return a phone call or take respo...
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Nov 11,2013
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Nov 11,2013
1 people found
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Appalling service and extremely bad communication with potential customers. Having spoken to a member of staff at the weekend regarding a property, and being the first person to call, my interest was then ignored and others were given viewings. When we did eventually get a viewing, we were under the impression we were the first to view, however we were not and serval people had viewed. Luckily they were not interested and we said we would like to let the property. We were then ignored and staff ...
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Aug 19,2013
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Aug 19,2013
1 people found
this helpful
"Communication is Key" it says twice on the Kelway Law commitment page in headings. Obviously they think it\'s important but unfortunately this is something they are not good at all. As a Customer, you can call, their telephone manner is great and they will courteously take your details however if you want to speak to Adrian Law you will not be able to get hold of him in my experience. The staff will say he is out or with a client (which may be true) and ask for your details for ...
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What agent could do to change your mind?
Communicate in a timely manner (same day for a phone call at least to ackowledge receipt of call), 2-3 working days for email. I suggest logging all customer requests and monitoring time to respond, tat could really improve things.
Was this helpful? Yes
By: Adrian Law
Oct 17, 2013
View all comments (1)
I am not sure who hm is or which property the issues were about. It is certainly true that for 2 to 3 months I was mostly unavailable on the phone as my little one was in and out of hospital. All callers would have been asked to email me if they felt that nobody else at Kelway Law could deal with an issue. I am though very sorry AM that you have left a property that we have managed with negative views on us. If you would like to email me or call I would love to discuss further. I am sure that....
May 26,2012
Minithumbdown
By:
May 26,2012
0 people found
this helpful
These agents lied to us from the beginning. They use one DIY man (who happens to be very friendly with the boss) who does everything from painting to roofing and bodges all of the work he does. They were fully aware from our constant complaints that the house was in a state of disrepair, promised to get all the problems fixed but did nothing. Avoid at all costs....
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Areas covered
  • GU10
  • GU26
  • GU35
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £230,000
  • Max: £281,500

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 0 5 4 0 2 0 0 2
John Hodges - upload your photo John Hodges
15 reviews

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Adrian Law - upload your photo Adrian Law
5 reviews

About Adrian No description set View full profile
Franco Pullano - upload your photo Franco Pullano
15 reviews

About Franco No description set View full profile
Victoria White - upload your photo Victoria White
1 reviews

About Victoria No description set View full profile

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Last updated at 9:49 AM 14/04/2015 by John Hodges

Complaints Procedure

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Last updated at 9:49 AM 14/04/2015 by John Hodges

Awards won by Kelway Law Estate Agents, Hindhead GU26 6NR

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