Pattinson Estate Agents
2.5/5, 215 reviews
38% recommended
81% sales valuation accuracy
75% sales fee satisfaction
56% lettings valuation accuracy
59% lettings fee satisfaction



Property Features

Pattinson Estate Agents offer the complete range of property solutions over the largest branch network in the North East, services include: Residential Sales (including the option of selling with no sales fee), home estimates, lettings, property management, conveyancing, property ... show more Pattinson Estate Agents offer the complete range of property solutions over the largest branch network in the North East, services include: Residential Sales (including the option of selling with no sales fee), home estimates, lettings, property management, conveyancing, property auctions, commercial and business transfer sales and surveys and energy performance certificates. We are available 8am-9pm 7 days a week!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 81% 75% £24,500 £380,000
Lettings 56% 59% £375 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 13 7 34 45 20 16 13 3 54
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Awful company, don't trust them to buy throug......”

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Feb 05,2024
Minithumbdown
Katherine
By: 'Graham'
Feb 05,2024
0 people found
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Awful company, don't trust them to buy through. Had an offer Accepted by vendors but they pressed them weeks down the line to take another viewing after we were all sale agreed and now we've been gazumped. Don't use this company to buy from. Lost £600 ...
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“I don't know about the outbe services but the......”

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Jan 12,2024
Minithumbdown
By: 'Eri'
Jan 12,2024
0 people found
this helpful
I don't know about the outbe services but the bidding process is a scam guys. They raising the bidding by themselves every time you do bid. And when they see that you don't bid anymore magical the highest bed withdraw the bid and you congratulations ...
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“DO NOT USE. These people are useless, enquire......”

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Nov 27,2023
Minithumbdown
By: 'Rubbish'
Nov 27,2023
0 people found
this helpful
DO NOT USE. These people are useless, enquired once, heard nothing and now they email and text about fake auctions with no opt out everyweek and will not delete my data. They have been flogging the same house via email and text for over a ...
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“Horrible company...”

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Oct 12,2023
Minithumbdown
Susan
By: 'Sarang'
Oct 12,2023
0 people found
this helpful
Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to repair as agreed and completely ignored my instructions and at times they approve repairs without even informing me. I would say definitely read the clauses ...
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“Their auctions are not real...”

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Oct 03,2023
Minithumbdown
By: 'Unhappy'
Oct 03,2023
1 people found
this helpful
Their auctions are not real, they can extend the auction as long as they wish, mysterious bids 1,000 more 1 minute before the auction ends, then they call you asking final bid, I declined, checked back they reset the timer by 10 minutes over and over until 30 minutes ...
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“Useless...”

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Jun 09,2023
Minithumbdown
By: 'Chris'
Jun 09,2023
2 people found
this helpful
I should've known from day one as the valuer couldn't be bothered to come out. No communication whatsoever. I called them twice. First one said no viewings, second time they said there had been 2 viewings dating back to before the first call. So it's anyone's ...
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“Terrible and unethical As a tenant i experi......”

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Jun 07,2023
Minithumbdown
By: 'HM'
Jun 07,2023
1 people found
this helpful
Terrible and unethical As a tenant i experienced a horrendous and unprofessional service from start to finish. From looking at the property and experiencing sexism when being shown the property. To experiencing delays in moving in. Shoddy and delayed repairs. Unprofessionalism. It goes on …. It ...
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“I received a first class service from Kimberl......”

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Feb 15,2023
Minithumbup
Kimberley
By: 'Andrea'
Feb 15,2023
0 people found
this helpful
I received a first class service from Kimberley Roxburgh,she was very communicative,always kept me updated.She was fantastic at negotiating and always went the extra mile for me as the customer....
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“Branch manager lies...”

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Jan 17,2023
Minithumbdown
By: 'Matt'
Jan 17,2023
6 people found
this helpful
I am an experienced property investor, I understand the conditions for buying at auction. I was lied to by the branch manager of the Wallsend branch while buying under auction conditions. On confronting her on her lie she replied with the perfect estate agent response, ...
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“Carly List @ Washington was/is amazing. Very ......”

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Jan 13,2023
Minithumbup
Carly
By: 'David Adu'
Jan 13,2023
0 people found
this helpful
Carly List @ Washington was/is amazing. Very helpful and available even out of hours! Bought a property with her guidance and sure to buy more. David Adu...
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“Excellent Service...”

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Jan 10,2023
Minithumbup
Carly
By: 'John'
Jan 10,2023
0 people found
this helpful
Pattinsons provide an excellent sales service. Carly List @ Washington has been very pro-active, enthusiastic and injected a much needed sense of urgency into getting several of my properties sold....
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“Carly has been excellent, fast and friendly s......”

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Jan 05,2023
Minithumbup
Carly
By: 'John'
Jan 05,2023
0 people found
this helpful
Carly has been excellent, fast and friendly service would highly recommend. We sold our house within a week. First class service...
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“What an amazing service from Carly. I bought......”

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Jan 04,2023
Minithumbup
Carly
By: 'W.Azzat'
Jan 04,2023
0 people found
this helpful
What an amazing service from Carly. I bought a flat from Pattinson in Washington and was extremely grateful with the service they provided especially from Carly. She was very friendly and helpful throughout the sale by keeping me updated and speeded the completion for me. ...
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“Carly the best agent and vey helpful I have ......”

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Jan 04,2023
Minithumbup
Carly
By: 'Klajdi'
Jan 04,2023
0 people found
this helpful
Carly the best agent and vey helpful I have bought three properties easy and quick and working on buying a few more Jn the future...
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“Very disappointed with the experience I recen......”

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Nov 17,2022
Minithumbdown
By: 'JASEN GRINDROD'
Nov 17,2022
1 people found
this helpful
Very disappointed with the experience I recently received with this auction house. The agent messed up on a completion date which added unnecessary stress and anxiety on a fast turnaround closure. This particular issue took over a week to sort out. I also asked for ...
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“Carly from washington has been outstanding...”

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Aug 21,2022
Minithumbup
Carly
By: 'Faye'
Aug 21,2022
0 people found
this helpful
I cant say a bad word. Carly from the washington branch has been outstanding. Working non stop for a quick sale at a price we are happy with. Would recommend you speaking with carly to sell your home!...
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“Amazing service from pattinson helping us fin......”

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Aug 17,2022
Minithumbup
Carly
By: 'Lorah87'
Aug 17,2022
0 people found
this helpful
Amazing service from pattinson helping us find our forever home , Carly from the Washington branch has been a god send , nothing has been a trouble from offering to completion. We honestly would not have got our forever home if it wasn't for Carly and her ...
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“Leasehold flat with significant arrears...”

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Jun 02,2022
Minithumbdown
By: 'Ancoads Limited'
Jun 02,2022
2 people found
this helpful
We bought a leasehold flat from Keith Pattinson Limited and were told that all service charge and ground rent accounts were paid up to date before agreeing to purchase under an ‘auction’ type contract. Important to note that Keith Pattinson Limited charge £5,000 plus vat when ...
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By: Pattinson auction
Jun 06, 2022
View all comments (2)
Dear Ancoats Ltd. After our extensive efforts to assist you with your enquiries following your legal exchange of contracts on the subject property, we are disappointed to read your comments within your review. As previously discussed, we have provided you with the details of the process in order to follow the complaints procedure if you still feel aggrieved. ...

“Not even worth 1 star, dishonest, unhelpful a......”

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Nov 15,2021
Minithumbup
By: 'Adrian'
Nov 15,2021
4 people found
this helpful
Not even worth 1 star, dishonest, unhelpful and slow. Please for your own well being avoid this company. Refused to take any responsibility for misquoting sales fees and an extremely slow legal service from MSP legal services. Too late now but had I checked first I ...
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“No stars for Pattinsons they were rude arroga......”

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Oct 12,2021
Minithumbdown
By: 'Margaret Page'
Oct 12,2021
4 people found
this helpful
No stars for Pattinsons they were rude arrogant and unhelpful they told me they had listened to a call that had been recorded but they do not tell you that calls are being recorded. If I saw a house I loved and it was through ...
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“Potentially the worst selling service ever!...”

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Oct 11,2021
Minithumbdown
By: 'Vexed Buyer'
Oct 11,2021
3 people found
this helpful
As a property buyer I experience every kind of property selling agent. Some are good, some not so good.... but there is ONLY one I have ever reviewed and that I will walk away from........ Pattinsons. …that should be enough for thought! …...
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“Poor very disorganised group... don't bother......”

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Sep 20,2021
Minithumbdown
By: 'Richard Hughes'
Sep 20,2021
3 people found
this helpful
Poor very disorganised group... don't bother, clearly the team don't talk, appointments made, clients reassured then hotels booked and paid for only for someone to call 10 minutes later saying circumstances have changed"clearly the staff have actually spoken" saying its off the market... "couldn't organise ...
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“Excellent experience.Purchased and sold via ......”

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Jul 25,2021
Minithumbup
Kurt
By: 'Sarah L.'
Jul 25,2021
0 people found
this helpful
Excellent experience. Purchased and sold via Pattinson, Gosforth. Kurt explained the selling procedure and was great with the selling details and photos of my property. Kind and patient too. Mainly dealt with Keri and Sharon. Loved their friendliness , kindness and were so very helpful. Chased ...
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“If I could have rated them Zero stars I would......”

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Jun 10,2021
Minithumbdown
Katherine
By: 'Helen'
Jun 10,2021
3 people found
this helpful
If I could have rated them Zero stars I would have. Incompetent does not come close, they are only interested in listing your property. Communication is appalling, for the fees they charge they need to improve on how they deal with emails, calling customers when ...
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“FIVE STARS...”

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May 19,2021
Minithumbup
By: 'Sarah'
May 19,2021
0 people found
this helpful
I recently purchased a property with my partner through Pattinson Cramlington and would like to say what a lovely experience it was. They usually say selling or buying a property is a stressful time however, I felt quite the opposite. The ladies in the branch ...
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“Excellent...”

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May 14,2021
Minithumbup
By: 'Helen'
May 14,2021
0 people found
this helpful
Sold with Pattinson Cramlington and I could not fault the service I received. We were sold in less than a week and had several offers. Thank you ladies!...
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“Avoid...”

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Mar 12,2021
Minithumbdown
By: 'Sam'
Mar 12,2021
2 people found
this helpful
Do not recommend at all. Ruth ignored all calls from me after telling me should would call to arrange a viewing. Was informed by another member the property had gone. After being ignored for a week I was extremely upset...
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By: David Gleason
Mar 12, 2021
View all comments (1)
Good morning Sam, I'm sorry to hear that you have not been completely satisfied with the service you have received to date, I'm also very concerned about who you have been speaking to, as I do not have a Ruth working in the Durham Office. Please come back to me with your requirements and I will see if we have any properties that would be suitable for you. ...

“Poor service...”

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Feb 25,2021
Minithumbdown
By: 'Michael'
Feb 25,2021
5 people found
this helpful
Very poor customer service. Lies after lies! Highly advise anyone to stay clear. £6000 fee if you win a auction with them, was lied when asked questions about a house iv bought not disclosing all the information the company should have done, I have asked for ...
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“I only two weeks ago put my property up for s......”

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Feb 24,2021
Minithumbup
Lucy
By: 'Evelyn'
Feb 24,2021
0 people found
this helpful
I only two weeks ago put my property up for sale in Consett branch....they all worked so efficiently and speedily that already I have a cash offer....especially I’d like to thank Lucy who had the foresight and professional attitude to facilitate the ...
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“After an extremely rude response to a letting......”

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Jan 27,2021
Minithumbdown
By: 'Kurt'
Jan 27,2021
1 people found
this helpful
After an extremely rude response to a lettings enquiry I won't be going near Pattinson's again. The lady talking to me seemed most upset that I had a foreign partner moving to England with me, and after asking quite intrusive questions about the length of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Pattinson Estate Agents

Regional Awards won by Pattinson Estate Agents

Individual Branch Awards

Washington, NE38


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