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Keith Pattinson Estate Agents

210 High Street Gosforth, Newcastle upon Tyne
Tyne and Wear
NE3 1HH

0845 1461591

Nov 28,2016
Minithumbdown
By:
Nov 28,2016
0 people found
this helpful
I had a terrible experience when trying to sell a flat with Pattinson's. The descriptions and pictures were terrible, the sign was in the wrong place, they constantly struggled with locks and alarms at the property, and I had to chase them all the time for feedback. Then when my contracted ended I told them I was moving to another estate agent they still continued to advertise the property and even after 8 weeks I'm still chasing them. I would avoid these guys....
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Jan 25,2015
Minithumbdown
By:
Jan 25,2015
4 people found
this helpful
I am still looking for a house so I do not want to go into details of why I am writing a negative review in case it makes the service even poorer. I will just say that I spoke to a few different members of staff and after a few mistakes had been made on their end, I received no apologies and little was done to rectify the situation. When I am looking for houses now, the only way I would go for a Pattinson's property, would be if it looked like the perfect house for me. As their pictures and de...
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What agent could do to change your mind?
Customer care training definitely required! You are loosing yourselves thousands of pounds of business every week and letting down your customers (both buying and selling). It is such a shame since you have so many lovely properties.
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Dec 04,2014
Minithumbdown
By:
Dec 04,2014
6 people found
this helpful
No respect from the agency at all. My husband and I were going to view a property at 12pm this morning in Benton NE3. Unlucky the metro got delayed plus we traveled quite a long distance, so it was exactly 12pm when we arrived the area but we had to walk 10 minutes to the property. I called the agency straight away apologizing for our being late. What shocked me was the girl who picked up the phone was saying that they could not wait for 10 minutes because the next viewing was 12.15pm. And sh...
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What agent could do to change your mind?
No. If they could show their customer basic respect and understanding. But definitely no more for me.
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Jul 18,2014
Minithumbdown
By:
Jul 18,2014
0 people found
this helpful
I was informed by a member of staff I could leave the rented property one month early as the landlady was selling. I put my written notice in one month in advance of the new leaving date and I never heard anything so I presumed everything was ok for that date. On the day I was moving out I contacted them regarding the keys and was told that it was on the notes I was leaving early and to drop the keys off at Gosforth, which I did. A week later I got a call saying the landlady hadn't received he...
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Mar 27,2014
Minithumbdown
By:
Mar 27,2014
1 people found
this helpful
Tried to view a house which looked really really lovely. Pattinsons told me that it was due to be auctioned, but the buyers might accept an offer in advance. This appears to be how they usually work, looking at other reviews. The house looked affordable, and I was really really keen. Now, could I get Pattinsons to arrange a viewing? To be fair, there was one viewing I had to cancel as I was stuck in traffic, but when trying to rearrange, I have never met a more obstructive agent. I was pre...
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What agent could do to change your mind?
Remember the prospective viewers really want to spend hundreds of thousands of pounds, some of which will come to you. Remember you are acting for the vendors, and if you put off viewers, you will not be popular with vendors.
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Sep 23,2013
Minithumbdown
By:
Sep 23,2013
2 people found
this helpful
They kept my damage deposit (600) for nearly 4 weeks after I left and Bill inspected the flat. Disgusyed. They were slow to respond when I had left. Led to many cash flow troubles at next property....
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What agent could do to change your mind?
See above
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Aug 23,2011
Minithumbup
By:
Aug 23,2011
2 people found
this helpful
As an executor of my deceased mothers estate I was responsible for the sale of the property. The responsibility for selling the property was given to two estate agents one of which was Pattinsons. I found that dealing with the staff at Pattinsons was a pleasure in marked contrast to the other agent. The staff where courteous, reliable and kept the executors informed of progress on a regular basis. It goes without saying that I can recommend Pattinsons to anyone wishing to sell properties....
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Apr 19,2011
Minithumbdown
By:
Apr 19,2011
1 people found
this helpful
Terrible! I have bought and sold property through Keith Pattinson. A different person calls you up everyday 5/6 times a day about the same property for sale trying to get the commision. The staff are not trained properly and their staff turnover is amazing. I would go into branch to get updates and each time its a different person. They book viewings and don't turn up or have problems with staff/keys etc etc, excuse after excuse. They raise their fees whenever they feel like it, invent ways to g...
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Areas covered
  • NE3
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Sales No data
Letting
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Last updated at 12:57 PM 29/11/2016 by .

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Last updated at 12:57 PM 29/11/2016 by .

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