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Keith Pattinson Estate Agents

88 Claypath Durham
County Durham
DH11RG

0845 1461589

Nov 22,2013
Minithumbdown
By:
Nov 22,2013
2 people found
this helpful
Cowboys. Lied about landlord possessions being removed from the property prior to occupation. Said they\'d obtain a key for a locked cupboard then denied this. Very poor repair service. Took an age chasing refund of deposit when we moved out, and then tried it on by trying to charge for ridiculous things from new carpets to a plumbing leak stain caused by one of their repairs! 6 weeks after arbitration (very successful on my behalf), they still chased me for outstanding money! Don\...
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What agent could do to change your mind?
Not lied prior to property occupation and throughout tenancy.
Was this helpful? Yes
Jun 08,2012
Minithumbdown
By:
Jun 08,2012
2 people found
this helpful
Viewed one property with pattinsons. Told them I would phone if interested in taking it to rent. Received phonecalls from two different staff leaving 5 voicemails each one repeating what they said. Would think they would have the common sense to take a hint I was clearly not interested. After eventually calling them back inbetween my busy lifestyle they were very rude, bad customer service skills and hung up on me when asked to delete my number from their system. Would not recommend them to anyo...
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What agent could do to change your mind?
Apologise for the constant phonecalls. Improve communication so only one member of staff phones. Improve customer service skills! Even better staff training or new staff!!
Was this helpful? Yes
By: Keith Pattinson,Chairman
Aug 01, 2012
View all comments (1)
Strange many agents criticised for not following up,and our clients expect this. Would it not have been better for viewer to say not interested and why not interested....
Aug 12,2011
Minithumbup
By:
Aug 12,2011
0 people found
this helpful
I am based in the North East of England and just recently got married and have been looking for a property to rent. Now I am not sure if anyone has driven through the Durham/Newcastle areas and looked at some of the signs on houses up for sale. Take a good look and Pattinson's Limited is pretty much everywhere. After narrowing down the areas we wanted to live in taking into account work and the fact my wife was looking at studying in Durham University, Pattinson's was pretty much an excellen...
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Was this helpful? Yes
By: dassia
Feb 23, 2012
View all comments (1)
Blatantly written by Pattinsons!! Like the previous dozen or so reviews! You could have at least spread them out a bit more....you obviously believe all your prospective clients are idiots. Shame on you!....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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