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Keith Pattinson Estate Agents

Unit K5 Cheviot House Manors Walk Cramlington, Cramlington
Tyne and Wear
NE23 6RT

0845 1461588

Apr 17,2015
Minithumbdown
By:
Apr 17,2015
2 people found
this helpful
I am letting a property with Reeds Rains estate agents (highly recommend them) I came to the property one day and found Pattinsons had screwed and bolted a to let board to the side of my house. Their board blocked the Reeds Rains board and was cracked, dis-colored and missing a corner in short it looked awful. I called Pattinsons and spoke to Kerry I told her I was unhappy and wanted it removed asap, Kerry said she had ordered a board for a different house in the street and would get it moved (n...
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What agent could do to change your mind?
Called when they said they would and apologised for the mistakes they made and damage they caused.
Was this helpful? Yes
By: Casual Observer
Jun 12, 2015
View all comments (2)
Haha, love the fact that there is no hint of apology in Shona's comment. Regardless of whether the subcontractor was at fault or not here, the landlady is rightly pissed off, and it's Pattinson's brand that's at stake. As a manager, Shona could have seen this as an opportunity to turn this around, left the woman with a better view of Pattinson's and maybe even left her with the option to use them to sell the property if Reeds Rains fell through. Fail.....
Nov 20,2014
Minithumbdown
By:
Nov 20,2014
4 people found
this helpful
Partner and I rented a property through pattinsons from a private landlord, with the acception of a few issues such as ignoring repairs the time in the property was larely plesent. However a year after we decided to move out, having had no prior complaints, from the moment of announcing our notice the landlord became unreasonable, aggressive and even violent, pattinsons simply did not care their landlord had behave this way and even though we had told them of her behavior they release peronal de...
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Was this helpful? Yes
Sep 16,2014
Minithumbdown
By:
Sep 16,2014
3 people found
this helpful
Just recently purchased a flat at auction. We viewed the property twice and asked all the questions that I knew I needed to know. I asked on three occasions how long was left on the lease and in them 3 occasions I was told 57years. I won the property at auction and paid the £3600 deposit at £780 auction fees, non refundable. When my solicitor contacted me she advised me that there was in fact only 49years left on the lease, if I had known that I would not have bid on the property or ...
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What agent could do to change your mind?
Give true information when asked.
Was this helpful? Yes
Jun 10,2014
Minithumbdown
By:
Jun 10,2014
1 people found
this helpful
Well well well where do I start with these clowns!! When we was tenants they came to change a heater in our bathroom and said they would come to decorate as new heater was tiny compared with previous one so left holes and unpainted walls after the old one was removed. This never happened no contact no decorating nothing! Now since leaving the property they have not given us our deposit back even though it was apparently released 3 weeks ago! Now I'm no bank manager but 3 weeks to receive a payme...
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What agent could do to change your mind?
Not charged massive high professional sized fees when they are so obviously amateurs in this industry!
Was this helpful? Yes
Feb 15,2013
Minithumbdown
By:
Feb 15,2013
5 people found
this helpful
I made the mistake of buying my first home through Pattinsons and cannot describe how awful they were. Both myself and the vendor were horrified at their lack of professionalism, the staff were rude and appeared to have no knowledge of what they were doing. As a cash buyer, we had hoped to be in a relatively strong position but were treated very badly throughout the whole process, as were the vendors. They frequently provided us with incorrect information, tried to charge us for additiona...
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What agent could do to change your mind?
Too many things to list, please see the above review. The agent were awful from start to finish and had no interest in making the process as simple as it could be. Misinformation, rudeness and a lack of concern for their customers was apparent throughout.
Was this helpful? Yes
By: Keith Pattinson,personally
Mar 19, 2013
View all comments (1)
These comments when not accompanied by an address might come from a competitor. We moved from the office address some time ago into a new one,which is indicative of possible abuse. Wehave proceedures to verify client satisfaction,and unless there was detail cannot comment. It is common for buyers to think that we act for them,and when sales do not proceed at the desired pace,for a buyer or seller to blame the agent,or solicitor. We do our best to facilitate sales between parties whop would ....
Feb 04,2011
Minithumbdown
By:
Feb 04,2011
1 people found
this helpful
It has to be the worst shop front I have ever seen, they put your house up for sale in their window and you can-not see it for big advertisement stickers for them selves. And the other thing is that when the sales staff open their mouth there just full of sales crap, people say never go for the big ones as they do not have the time for you, stick with the little ones....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £66,000
  • Max: £66,000

Letting
  • Min: £0
  • Max: £0



Review statistics

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Kerry  - upload your photo Kerry
1 reviews

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Shauna  - upload your photo Shauna
1 reviews

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