“Shocking customer service, never return calls......”
1 Star Review
Aug 02,2023
By:
'Michael'
Aug 02,2023
Branch: Chorley, 1 Fazakerley St
Services: Lettings (as a Tenant)
Rent PCM: £9
Would you recommend?: No
Postcode: PR6
Branch: Chorley, 1 Fazakerley St
Lettings (as a Tenant)
Rent PCM: £9
Postcode: PR6
0
people found
this helpful
Shocking customer service, never return calls, don't update you with what is going on. Its like they are run by a bunch of immature teenagers who are doing you a favour by speaking to you....
read full review
0
people found
this helpful
Was this helpful?
Yes
“DO NOT PUT YOUR PROPERTY IN KEENANS HANDS...”
1 Star Review
Oct 22,2022
By:
'Nick'
Oct 22,2022
Branch: Burnley, 21 Manchester Rd
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: BB11
Branch: Burnley, 21 Manchester Rd
Lettings (as a Landlord)
Postcode: BB11
2
people found
this helpful
DO NOT PUT YOUR PROPERTY IN KEENANS HANDS. The rental service is abysmal. They will not look after your property, they will rent to unsuitable tenants, with no due diligence, and they will charge you for the privilege. And when you try to complain you ...
read full review
2
people found
this helpful
Was this helpful?
Yes
1 Star Review
Sep 01,2022
By:
'Hamza Hussain'
Sep 01,2022
Branch: Rawtenstall, 75 Bank Street
Services: Sales (as a Buyer)
Sold price: £400000
Would you recommend?: No
Postcode: BB4
Branch: Rawtenstall, 75 Bank Street
Sales (as a Buyer)
Sold price: £400000
Postcode: BB4
1
people found
this helpful
Awful. Just awful.
Bought a house that Keenans had sold.
Sales Progressor was simply incompetent..would never call back or act on simple requests to pass onto the Seller. Had to make contact with the Seller myself where we managed to resolve a few things ...
read full review
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
Feb 12,2022
By:
'Yasser Q'
Feb 12,2022
Branch: Accrington, 7 Blackburn Road
Services: Sales (Prospective customer)
Sold price: £250000
Would you recommend?: No
Postcode: BB1
Branch: Accrington, 7 Blackburn Road
Sales (Prospective customer)
Sold price: £250000
Postcode: BB1
0
people found
this helpful
Where do I begin. Keenans Blackburn are liars. If your selling a property through them then please avoid. They will not get the best price for. All they are after is a quick turnaround. I'd put in an offer on a house I liked only ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Keenan’s are a Shockingly bad service ignoran......”
1 Star Review
Jan 13,2022
By:
'Jay'
Jan 13,2022
Branch: Burnley, 21 Manchester Rd
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OL12
Branch: Burnley, 21 Manchester Rd
Lettings (as a Tenant)
Postcode: OL12
2
people found
this helpful
Keenan’s are a Shockingly bad service ignorant don’t relply to emails pass you from pillar to post So unprofessional at the Burnley office ....
read full review
2
people found
this helpful
Was this helpful?
Yes
“Selling your house? Stay clear of Keenan's. A......”
1 Star Review
Mar 29,2021
By:
'Ben'
Mar 29,2021
Branch: Burnley, 21 Manchester Rd
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BB9
Branch: Burnley, 21 Manchester Rd
Sales (Prospective customer)
Postcode: BB9
8
people found
this helpful
Selling your house? Stay clear of Keenan's. After an agreed sale on our house, I had been chasing Keenan's for weeks for a for a response from the buyer. This is normal Keenan's kept telling me. So I've now contacted the buyer directly as it ...
read full review
8
people found
this helpful
Was this helpful?
Yes
“Excellent service and professional people. .....”
5 Star Review
Nov 13,2020
By:
'Clare'
Nov 13,2020
Branch: Accrington, 7 Blackburn Road
Services: Sales (as a Vendor)
Sold price: £168000
Would you recommend?: Yes
Postcode: M27
Branch: Accrington, 7 Blackburn Road
Sales (as a Vendor)
Sold price: £168000
Postcode: M27
1
people found
this helpful
Excellent service and professional people. Aimee who I dealt with in the sales progression team was always friendly, attentive and very helpful. Nothing was too much trouble and the company is extremely professional and personable at the same time....
read full review
1
people found
this helpful
Was this helpful?
Yes
“Id like to thank matt & kayleigh for all your......”
5 Star Review
Oct 03,2020
By:
'Alison'
Oct 03,2020
Branch: Leigh, 10 Charles St
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: WN2
Branch: Leigh, 10 Charles St
Sales (as a Vendor)
Postcode: WN2
0
people found
this helpful
Id like to thank matt & kayleigh for all your hard work in selling my property i was kept upto date every step of the way. Thankyou. X...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Overvalued the property by £20000...”
1 Star Review
Jul 28,2020
By:
'Steven'
Jul 28,2020
Branch: Chorley, 1 Fazakerley St
Services: Sales (as a Vendor)
Sold price: £200000
Would you recommend?: No
Postcode: PR6
Branch: Chorley, 1 Fazakerley St
Sales (as a Vendor)
Sold price: £200000
Postcode: PR6
4
people found
this helpful
Overvalued the property by £20,000 and I have just found out that the prospective buyers mortgage company only value the property at 200,000 and will not lend the required amount so the sale is in jepordy.
My opinion is that this company overvalued the property in order ...
read full review
4
people found
this helpful
Was this helpful?
Yes
“Trying to buy with keenans is a joke. They li......”
1 Star Review
Jul 08,2020
By:
'Kamran'
Jul 08,2020
Branch: Burnley, 21 Manchester Rd
Services: Sales (Prospective customer)
Sold price: £1000
Would you recommend?: No
Postcode: BB9
Branch: Burnley, 21 Manchester Rd
Sales (Prospective customer)
Sold price: £1000
Postcode: BB9
8
people found
this helpful
Trying to buy with keenans is a joke. They lie out of their teeth. We had done a deal to purchase a house offer was accepted. And sale would commence. Then we receive a call that we have been out bid. It’s like they ...
read full review
8
people found
this helpful
Was this helpful?
Yes
“No rating at all , customer service appalling......”
1 Star Review
Jun 27,2020
By:
'Allison'
Jun 27,2020
Branch: Accrington, 7 Blackburn Road
Services: Sales (as a Buyer)
Sold price: £365000
Would you recommend?: Yes
Postcode: BB2
Branch: Accrington, 7 Blackburn Road
Sales (as a Buyer)
Sold price: £365000
Postcode: BB2
1
people found
this helpful
No rating at all , customer service appalling.
Asked them to contact me if any properties came up with land , no contact from them.
Couldn't facilitate a weekend view , at all .
Sold our property with them appalling.
Bought our property which was up for sale with ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“keenans terrible agents...”
1 Star Review
Jun 20,2020
By:
'Peter'
Jun 20,2020
Branch: Burnley, 21 Manchester Rd
Services: Sales (Prospective customer)
Sold price: £350000
Would you recommend?: No
Postcode: BB12
Branch: Burnley, 21 Manchester Rd
Sales (Prospective customer)
Sold price: £350000
Postcode: BB12
6
people found
this helpful
When our purchase was cancelled due to the owner going back on her acceptance,thus breaking our chain,keenans advice was to sell our home effectively making ourselves homeless,then contacting the seller with the full asking price in the hope she would accept cash ...
read full review
6
people found
this helpful
Was this helpful?
Yes
“Keenans Rawtenstall are the absolute worst. N......”
1 Star Review
Nov 21,2019
By:
'Philip'
Nov 21,2019
Branch: Rawtenstall, 75 Bank Street
Services: Sales (Prospective customer)
Sold price: £250000
Would you recommend?: No
Postcode: BB4
Branch: Rawtenstall, 75 Bank Street
Sales (Prospective customer)
Sold price: £250000
Postcode: BB4
9
people found
this helpful
Keenans Rawtenstall are the absolute worst. Never expected to treated like this when we chose them to sell our home. They honestly couldn’t care less. They’re simply not interested and not bothered. Don’t use them or you’ll regret it. A utter ...
read full review
9
people found
this helpful
Was this helpful?
Yes
“Whether it is bad management, staffing issues......”
1 Star Review
Oct 15,2019
By:
'Barrie'
Oct 15,2019
Branch: Accrington, 7 Blackburn Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BB5
Branch: Accrington, 7 Blackburn Road
Sales (Prospective customer)
Postcode: BB5
4
people found
this helpful
Whether it is bad management, staffing issues or just incompetence I don't know, but Keenan's have now wasted enough of my time and money to warrant me never dealing with them again.
I am increasing a property portfolio in the Burnley / Accrington area but have ...
read full review
4
people found
this helpful
Was this helpful?
Yes
“Terrible. Would never use or recommend these......”
1 Star Review
Oct 03,2019
By:
'Lynne'
Oct 03,2019
Branch: Rawtenstall, 75 Bank Street
Services: Sales (Prospective customer)
Sold price: £215000
Would you recommend?: No
Postcode: BB4
Branch: Rawtenstall, 75 Bank Street
Sales (Prospective customer)
Sold price: £215000
Postcode: BB4
9
people found
this helpful
Terrible.
Would never use or recommend these agents
They valued and marketed property for 4 weeks. Then turned round and advised we were doing ourselves no favours and admitted had been given bad advice. They advised to change to offers over 200k and guaranteed we would ...
read full review
9
people found
this helpful
Was this helpful?
Yes
5 Star Review
Sep 19,2019
By:
'Roger'
Sep 19,2019
Branch: Leigh, 10 Charles St
Services: Sales (as a Vendor)
Sold price: £150000
Would you recommend?: Yes
Postcode: WN7
Branch: Leigh, 10 Charles St
Sales (as a Vendor)
Sold price: £150000
Postcode: WN7
0
people found
this helpful
Fantastic estate agent! Couldn’t be happier with Matt & Kayleigh. Kept me up to date regularly and I have an offer in one week!!!! i was on the market with my previous agent for months before
100% recommend...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Sep 17,2019
By:
'Gary'
Sep 17,2019
Branch: Leigh, 10 Charles St
Services: Sales (Prospective customer)
Sold price: £175
Would you recommend?: No
Postcode: BL5
Branch: Leigh, 10 Charles St
Sales (Prospective customer)
Sold price: £175
Postcode: BL5
3
people found
this helpful
Unprofessional ! Lad called Matt turned up to do the viewing, didn't look like he wanted to be there, no personality whatsoever, didn't have a clue where the boiler was and no keys to the garage. I expect to see those things when viewing a property, ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“As a Landlord I have had an exceptionally poo......”
1 Star Review
Jul 12,2019
By:
'NATALIE'
Jul 12,2019
Branch: Rawtenstall, 75 Bank Street
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: No
Postcode: BB4
Branch: Rawtenstall, 75 Bank Street
Lettings (as a Landlord)
Rent PCM: £450
Postcode: BB4
5
people found
this helpful
As a Landlord I have had an exceptionally poor experience from the Accrington branch.
They do not complete actions requested. I have to contact them on a regular basis as nothing happens.
This company has cost me thousands of pound.
I have found them to ...
read full review
5
people found
this helpful
Was this helpful?
Yes
“Worse experience ever...”
1 Star Review
Jun 04,2019
By:
'Hp'
Jun 04,2019
Branch: Accrington, 7 Blackburn Road
Services: Sales (as a Buyer)
Sold price: £140
Would you recommend?: No
Postcode: BB5
Branch: Accrington, 7 Blackburn Road
Sales (as a Buyer)
Sold price: £140
Postcode: BB5
4
people found
this helpful
I would never use this Estate agents to SELL or Want to use to buy either. Unprofessional rude and don't communicate between each other. I'm told incorrect information and then lied too. Buying a house is the most important diction you'll ever make so don't ...
read full review
Comment on agent fees
Waste of money
4
people found
this helpful
Was this helpful?
Yes
5 Star Review
Apr 08,2019
By:
'Adele'
Apr 08,2019
Branch: Chorley, 1 Fazakerley St
Services: Sales (as a Buyer)
Sold price: £19500
Would you recommend?: Yes
Postcode: BB11
Branch: Chorley, 1 Fazakerley St
Sales (as a Buyer)
Sold price: £19500
Postcode: BB11
0
people found
this helpful
Just wanted to say a huge thanks to Helena at the Burnley Branch. We found Helena extremeley pro active, personable, and was in constant touch to answer any qusestions.
We recently purchased a property through Keenans. We had two offers that fell through on our ...
read full review
Comment on agent fees
N/A
0
people found
this helpful
Was this helpful?
Yes
“Rude and Unprofessional Staff...”
1 Star Review
Mar 07,2019
By:
'D'
Mar 07,2019
Branch: Accrington, 7 Blackburn Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: BB6
Branch: Accrington, 7 Blackburn Road
Sales (as a Vendor)
Postcode: BB6
1
people found
this helpful
Our house sold with Keenans within the first week after which we had to do all the chasing up of the sale, very often staff not returning our calls. I certainly won't be using them for the sale of this house when renovations are completed....
read full review
Comment on agent fees
Extortionate for what they do
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jan 24,2019
By:
'J.W1973'
Jan 24,2019
Branch: Leigh, 10 Charles St
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: WN5
Branch: Leigh, 10 Charles St
Sales (Prospective customer)
Postcode: WN5
2
people found
this helpful
I recently viewed a house with my partner and the staff member I was dealing with spoke down to us, he didn't seem bothered about our business at all. Do you even pay the staff commission? because by the way he acted I doubt it. ...
read full review
Comment on agent fees
Would have been worth it if the service offered was actually premium
2
people found
this helpful
Was this helpful?
Yes
1 Star Review
Sep 27,2018
By:
'James'
Sep 27,2018
Branch: Rawtenstall, 75 Bank Street
Services: Sales (as a Vendor)
Sold price: £142000
Would you recommend?: No
Postcode: BB4
Branch: Rawtenstall, 75 Bank Street
Sales (as a Vendor)
Sold price: £142000
Postcode: BB4
10
people found
this helpful
Acted purely in their own interest to push the sale through and get their commission. Did not act upon my instructions or nor act in my best interest which ultimately set me back several thousands pounds. They hardly ever responded to my questions or returned ...
read full review
Comment on agent fees
Not worth the money - go elsewhere and get good service and fair price for your house
10
people found
this helpful
Was this helpful?
Yes
5 Star Review
Sep 06,2018
By:
'H'
Sep 06,2018
Branch: Chorley, 1 Fazakerley St
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: PR7
Branch: Chorley, 1 Fazakerley St
Sales (as a Vendor)
Postcode: PR7
2
people found
this helpful
Sam had a tough job on his hands with the sale of my property. We nearly got to completion when the chain collapsed, and then a further purchaser was buying with a business mortgage. It's been 10 months to get my property to completion, but I ...
read full review
Comment on agent fees
The fees are no more or less than other agents.
2
people found
this helpful
Was this helpful?
Yes
“Excellent communication...”
5 Star Review
Aug 13,2018
By:
'Excellent'
Aug 13,2018
Branch: Leigh, 10 Charles St
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: WN7
Branch: Leigh, 10 Charles St
Sales (as a Vendor)
Postcode: WN7
0
people found
this helpful
Really pleased with Keenan's, the staffin the Leigh branch we're excellent. Samantha who dealt with the sale was exceptionally good in keeping us informed of progress, there were a few hiccups along the way but we got there in the end would definitely recommend Keenan's....
read full review
Comment on agent fees
A bit more than I would have liked to pay should be a percentage of the house price.
0
people found
this helpful
Was this helpful?
Yes
“Careless attitude, useless....”
1 Star Review
Jul 12,2018
By:
'Terry'
Jul 12,2018
Branch: Rawtenstall, 75 Bank Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode:
Branch: Rawtenstall, 75 Bank Street
Sales (as a Buyer)
Postcode:
7
people found
this helpful
Was interested in purchasing a property. I stated it must be freehold, they said it was freehold. I had a survey done. When solicitor got paperwork it was leasehold. Would not repay money I spent on survey.
Now keep sending me unsolicited emails so have ...
read full review
7
people found
this helpful
Was this helpful?
Yes
“Sam And Daniel were most helpful and efficient with th sale .I would highly recommend...”
5 Star Review
Apr 12,2018
By:
'Shirley'
Apr 12,2018
Branch: Chorley, 1 Fazakerley St
Services: Sales (as a Vendor)
Sold price: £110000
Would you recommend?: Yes
Postcode: PR6
Branch: Chorley, 1 Fazakerley St
Sales (as a Vendor)
Sold price: £110000
Postcode: PR6
0
people found
this helpful
I sold my property with Keenans
It wasn't on the market very long before being sold
I would highly recommend Keenans as their staff are very pleasant and helpul in everything they did for me...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Apr 09,2018
By:
'Philip'
Apr 09,2018
Branch: Accrington, 7 Blackburn Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BB5
Branch: Accrington, 7 Blackburn Road
Sales (Prospective customer)
Postcode: BB5
2
people found
this helpful
Your website simply does not work. Search device pointless. Page 1 only, regardless of information input. Would be quicker to knock on the address door!
Wasted almost an hour searching for one property and still no wiser. Then wasted more time informing you....
read full review
2
people found
this helpful
Was this helpful?
Yes
“They put the house up for nearly 2 weeks and got ......”
5 Star Review
Jan 12,2018
By:
'Janet'
Jan 12,2018
Branch: Chorley, 1 Fazakerley St
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: PR7
Branch: Chorley, 1 Fazakerley St
Sales (as a Vendor)
Postcode: PR7
0
people found
this helpful
They put the house up for nearly 2 weeks and got a phone call about an offer. They are always tell you the truth from the start from the start. If they say that they will sell your house they will sell your house. I would ...
read full review
Comment on agent fees
good fees
0
people found
this helpful
Was this helpful?
Yes
“Keenans Estate Agents sold my house within weeks .I would ......”
3 Star Review
Jan 08,2018
By:
'Shirley'
Jan 08,2018
Branch: Chorley, 1 Fazakerley St
Services: Sales (as a Vendor)
Sold price: £110000
Would you recommend?: Yes
Postcode: PR6
Branch: Chorley, 1 Fazakerley St
Sales (as a Vendor)
Sold price: £110000
Postcode: PR6
1
people found
this helpful
Keenans Estate Agents sold my house within weeks .I would highly recommend selling with them again
They were very helpful and pleasant in everything they did for me...
read full review
Comment on agent fees
The fees were quite reasonable
1
people found
this helpful
Was this helpful?
Yes