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    Anna Joseph
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    James Hounslow
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    Andrew
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    Sophie Keogh
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Keats Estate Agents

2 Swan Street Petersfield
Hampshire
GU32 3AD

01730 262826

Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
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Both Andrew and James gave very good feedback after viewings, and once sale terms had been agreed, kept in regular contact with the buyer and both sets of solicitors to ensure progress to completion. Also used Keats for letting and found this office to be efficient and reliable in obtaining tenants and paperwork generally better than other agents we had used....
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Comment on agent fees
Keats were joint agents sharing 2.5% with \"winning\" agent receiving 2/3 of total fee.
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Nov 17,2014
Minithumbup
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Nov 17,2014
0 people found
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Sophie has been extremely helpful and professional at all times. In total I will have only been at the above address for a matter of weeks having changed my mind shortly having taken up the tenancy. I am currently going through a very difficult time in my life having recently separated from my husband. Sophie has managed to balanced her profession requirements (ie having to re let the property) with compassion towards me which had been greatly appreciated....
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Comment on agent fees
Reasonable and clearly set out.
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Nov 17,2014
Minithumbup
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Nov 17,2014
0 people found
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We have only one property managed by Keats in Petersfield. Generally, we find their management good with Sophie Keogh responsive and quick to resolve problems....
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Comment on agent fees
I feel that the fees are on the high side when compared with range of fees charged by other agents that we use. It has not arisen in respect of this tenancy, as the tenants have been at the property for very many years, but I would like to see agents being more imaginative in the terms that are offered to tenants, at least after a probationery period. For example, why not a 2-year tenancy with a tenant-only break clause after a year or a one-year tenancy with a tenant-only break clause after six months.Agents should be prepared to offer. This gives flexibility for tenants and may avoid the landlord being faced with renewal fees or accepting a statutory periodic tenancy.
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Nov 13,2014
Minithumbup
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Nov 13,2014
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Great customer service, from my first viewing of the property to me being given the keys. Referencing was straight forward, documents provided in a timely fashion and the let pack you are given with inventory etc is very impressive. I would highly recommend Sophie and Keats for anyone looking to rent in the Petersfield area....
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Nov 12,2014
Minithumbup
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Nov 12,2014
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We are using Keats to find a tenant for our buy to let property. Sophie has been extremely helpful and has worked tirelessly to ensure that the property was vacant for as little time as possible. She has carried out numerous viewing which weren't always easy with the existing tenants still living at the property. She has kept me fully informed as to the progress that was being made and has always dealt with any queries that I have had in a positive and friendly manner. On any occasion that I hav...
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Nov 02,2014
Minithumbup
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Nov 02,2014
0 people found
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Keats produced a detailed and professional free valuation before we employed them to sell our property. They helpfully informed us in advance of potential purchasers and this information proved accurate as one of these buyers followed up to completion. We were kept informed regularly by Anna and Andrew who were exceptionally helpful at all times and very reliable in answering any queries. We would certainly recommend their services....
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Comment on agent fees
Very reasonable
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Oct 23,2014
Minithumbup
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Oct 23,2014
0 people found
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Keats have been brilliant - we've bought property through them before (thanks Andrew), but this time James provided the details on a new buy-to-let. He met us on-site, allowed us free-reign as we looked over the house and was able to answer every question we had (there were many) about the area, the local rental market and the property itself....
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Sep 10,2014
Minithumbup
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Sep 10,2014
0 people found
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Keats were helpful, amenable, realistic and positive throughout the process of selling our house. Their fees were reasonable, and I couldn't fault their professionalism at any point....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Sep 07,2014
Minithumbup
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Sep 07,2014
0 people found
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Keats in Petersfield were extremely helpful in selling our property in Inmans Lane this summer. They matched us sensibly with relevant prospective buyers. The sale went through very smoothly and Keats were very helpful whenever I phoned through with any concerns....
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Aug 19,2014
Minithumbup
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Aug 19,2014
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This is the first time we have sold through Keats, having bought and sold many properties before. Our experience with was fantastic. From the brochure and the online advert, the keen pricing and the enthusiastic sales pitches from James - all aspects of our experience were positive. They communicated fantastically, with James calling regularly with updates and any issues we had were ironed out without us feeling like we were being tricky customers. I would highly recommend Keats and we will def...
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Jul 28,2014
Minithumbup
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Jul 28,2014
0 people found
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From my first dealings with this branch, everyone was very courteous and helpful. Most of my dealings were with James Hounslow who made helpful suggestions and comments at viewing and kept the momentum going throughout the sales process....
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Jul 11,2014
Minithumbup
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Jul 11,2014
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Although it took a long time to find a buyer for my mother's retirement flat, Keats never lost interest. They were professional, friendly and helpful at all times. When I eventually decided to refurbish the flat to make it more appealing (their advice), the first person to view it offered the asking price. They remained on the case until completion and the fee charged was very competitive....
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Jul 11,2014
Minithumbup
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Jul 11,2014
0 people found
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They found a purchaser within a week of advertising our property, and kept on top of the sales progressing as the buyer was relocating from abroad....
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Jul 10,2014
Minithumbup
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Jul 10,2014
0 people found
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We were very happy with all the team at Keats nothing was ever to much trouble , we had James and Andrew and Anna all very helpfull , I also found Anna went that extra mile for us always rang and kept us to date very happy with them all would use them again ....
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Nov 01,2013
Minithumbdown
By:
Nov 01,2013
1 people found
this helpful
Have to say, I searched for somewhere to write a review on Keats of Petersfield and when I read the first review, I thought this sounds just like our experience - always having to chase, they always blame someone else - never taking responsibility. The person that runs Keats of Petersfield clearly hasnt got a clue that thei staffs inefficiencies are their own weaknesses and responsibilty. When I read the responses from the name individual at Keats, I just thought to myself, rather than spendi...
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What agent could do to change your mind?
Take ownership and resolve problems and not pass the blame to everyone else. Surprised they can get tradespeople to work for them!
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Oct 10,2013
Minithumbup
By:
Oct 10,2013
1 people found
this helpful
I used Keats for the sale of my property and could not be more satisfied. All of them on the sales team worked around the clock and went the extra mile to help us out. They didn\'t return a phone call one time and that is the only negative of my ordeal. Other than that they were in constant communication and kept me thoroughly updated with what was going on. Will definitely be using them again once I have completed my next project....
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Sep 13,2013
Minithumbup
By:
Sep 13,2013
1 people found
this helpful
I used Keats for the sale of my property and could not be more satisfied. All of them on the sales team worked around the clock and went the extra mile to help us out. They didn\'t return a phone call one time and that is the only negative of my ordeal. Other than that they were in constant communication and kept me thoroughly updated with what was going on. Will definitely be using them again once I have completed my next project....
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Aug 19,2013
Minithumbdown
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Aug 19,2013
1 people found
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Do not ever rent from these cowboys. From day until the day left shocking. Came to sign the tenancy and pick up the keys on the agreed moving in day staff didn\'t know that we were coming even though we could see it written on a massive whiteboard in the office. didn\'t have a contract ready so we were told to go away and come back in an hour. did this then had to wait whilst they bodged one up in a hurry. Arrived at our new home and the landlord hadn\'t been told that we were moving in. When it...
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What agent could do to change your mind?
Do the bare minimum, nothing special or out of the ordinary.
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By: andrew skipp
Oct 02, 2013
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It is always sad to read bad comments or have anyone thinking negative thoughts about our services. We do take every client and tenant as an individual and try to meet their expectations. I have read your comments and am looking into this case to find out why we failed you in so many ways. I am so glad that you took the time in writing down and sharing your experience as it gives us the chance to see how we can improve. I think it only fair to say that we are one of the oldest independent E....
Mar 21,2013
Minithumbdown
By:
Mar 21,2013
2 people found
this helpful
Hands down to the rudest, most incompetent staff I've ever had the displeasure of dealing with. The issues with the property I rented for a short period of time were extensive. When I approached Keats to resolve the issues they did nothing and even lied to us about when they would be fixed! It took two months for them to fix the heating during bitterly cold winter months!!! The property was poorly maintained and they even tried to withhold my deposit despite me leaving the property in a better s...
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By: andrew skipp
Oct 02, 2013
View all comments (1)
It was interesting reading your comments and I would like to thank you for your time. We do not leave tenant without heating and would do everything possible to maintain the property to the highest standard. I would like to comment on you point. Ò€œThe property was poorly maintained and they even tried to withhold my deposit despite me leaving the property in a better state of repair than when I initially moved inÒ€ This is the reason why we carry out a fully independent inventory ....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,750
  • Max: Β£825,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 2 3 10 0 2 0 0 0
Anna Joseph - no image available Anna Joseph
Senior Sales Negotiator
1 reviews

About Anna Senior Sales Negotiator at Keats Estate Agency View full profile
James Hounslow - no image available James Hounslow
Sales Negotiator
6 reviews

About James No description set View full profile
Andrew  - no image available Andrew
Branch Manager
4 reviews

About Andrew No description set View full profile
Sophie Keogh - upload your photo Sophie Keogh
4 reviews

About Sophie No description set View full profile

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