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    Rita Tinney
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    Nicola White
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Keats Estate Agents

26 High Street Haslemere
Surrey
GU27 2HW

01428 661622

Mar 07,2016
Minithumbdown
By:
Mar 07,2016
1 people found
this helpful
I just wanted to reiterate the other review of this branch as we have had the exact same problems and are having a dreadful time presently arguing about our requirement to have the chimney swept. The maintenance coordinator is incredibly condescending and rude and frankly, unhelpful and unorganised in her role. The director of the lettings arm doesn't even appear to have a grasp on current housing legislation when I've pointed it out to her. They rarely respond to you by email within ...
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Comment on agent fees
bad.
Was this helpful? Yes
Jan 12,2015
Minithumbdown
By:
Jan 12,2015
2 people found
this helpful
The letting arm of this agency leaves everything to be desired. They have been dishonourable and verging on dishonest in their dealings with me when they feel it is warranted. Once you have signed on the line and they have your money God help you from here on in esp if you need maintenance on your property. Their maintenance coordinator is aggressive, condescending and just plain right rude and you will be made to feel worthless and useless in your home during any inspections. Any complaint leav...
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What agent could do to change your mind?
Without your tennants you have no business regardless of how many wonderful properties you have on your books. You need to give some serious customer service training to your lettings arm in Haslemere. Your tennants are not second class citizens and neither are your contractors. Treat them with respect and honesty and your company will flourish. You have a reputation that is not positive in the local area and take this as the trigger for improvement that reading the reviews is long over due in Haslemere.
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Apr 14,2014
Minithumbdown
By:
Apr 14,2014
5 people found
this helpful
I have been renting for over 10 years with different estate agents and also private landlords. From my experience as a tenant I must say that the worst was renting a property managed by Keats in Haslemere. The only time they have been professional was on a viewing. Since then they have been totally uninterested and all they wanted to tick their boxes on job done. Rude and very arrogant way they spoke to me every time i had any question. I was told once not to call their office any more. Lack of ...
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Was this helpful? Yes
By: Keats Letting
Jul 21, 2014
View all comments (1)
Complaints like this are always disappointing and sadly we are unable to offer any resolution when the complainant hides behind a blog and won't even reveal their identity. Keats always use external inventory clerks in order to avoid bias and tenants have every opportunity to contest the inventory at the check in appointment which is taken at their pace and follows up with a check in report. Tenants are invited to attend the check out appointment giving every opportunity to comment on complicat....
Jan 09,2012
Minithumbdown
By:
Jan 09,2012
2 people found
this helpful
Avoid this incompetent company at all costs - whether you are tenant or landlord. I have never been spoken to in such a rude, condescending, patronising manner in all my life. The staff in the lettings office in Haslemere are rude, unhelpful and totally incapable of doing their job. We rented off them for 6 months and had countless dealings with their terrible customer service. Simple requests are questioned, they tell you it's not their job to deal with things they should be dealing with...
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What agent could do to change your mind?
No I do not wish to discuss this with the agent via this method. I have written to the MD of the Haslemere office and would prefer to deal with him directly. There are too many things they could have done better throughout our tenancy to change my mind that it really isn't worth writing them down here.
Was this helpful? Yes
Jun 29,2011
Minithumbdown
By:
Jun 29,2011
1 people found
this helpful
rented from them for a year. Treat tenants like scum and try to take every penny off you. I was made to revisit the property solely to remove a smear from a mirrror (else my deposit would be deducted). Suddenly the professional cleaner clause payable by the landlord in the contract became ambiguous!...
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Nov 29,2010
Minithumbdown
By:
Nov 29,2010
3 people found
this helpful
I urge you not to use these letting agents. Terrible service from start to finish. Messages never get passed on, they have a shockingly relaxed attitude to complaints and even slag each other off to you. Quite frankly I don't want to get dragged into their office politics. They were totally unreliable and only working for the landlord, trying to con money out of you at every opportunity....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Rita Tinney - upload your photo Rita Tinney
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Nicola White - upload your photo Nicola White
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