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    Keats fearn
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Keats Fearn

15 Downing Street Farnham

01252 718018

Mar 28,2017
Mar 28,2017
0 people found
this helpful
Avoid at all costs - although the partner of the company was very nice, I was messed around for 2 months after putting an offer in on a property. I had an offer accepted for significantly more than the asking price. Was told the seller had found somewhere, then she hadn't, then she had, then she didn't have enough money for her mortgage - so it all fell through...THEN it turned out she was an estate agent at the firm but they never told me. Complete shambles from start to finish...terrible exper...
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By: James Fearn
Mar 29, 2017
Dear Rebecca, I am sorry your experience with Keats Fearn has not been as you would expect. As the owner of the business I take full responsibility. Regarding the disclosure element of the owner of the house you offered on working for Keats Fearn, I can confirm that I highlighted this on the details and also on the web portals that were used in marketing the house; I believe no one in person disclosed that in a conversation to you when you viewed or offered and I can only apologise. With reference to the owner of the house finding and then not I can assure you that was not of her own doing and was purely to her losing out on a sealed bid scenario. The second time she found she spoke to her lender and they said in principle she could get the mortgage required but when it went to the underwriters it was declined. All very unfortunate and all I can do is apologise and wish you the best with your next purchase. Kind regards, James Fearn
Feb 28,2014
Feb 28,2014
3 people found
this helpful
I have never had a bad experience with an estate agent until renting a property through Keats Fearn in Farnham and subsequently dealing with their Management company in Rickmansworth. My experience has compiled me to write this review to save other people from a hideous experience, loosing money and generally being treated like a second class citizen because you are the tenant and not the landlord. Let me start by saying that once you put your offer in, the management agency take over and ema...
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What agent could do to change your mind?
If the issues had been resolved immediately then the relationship between us, the landlady and the agent would not have broken down irreparably. If the house had been in good repair to start with this would have been even better. The landlady deeming it acceptable to leave it in such as state as she did not mind living in those conditions is not a good enough reason to not then fix things that people paying you money need fixed to use the property as expected. We should have been properly compensated so that we were not out of pocket by over ‚£1000 due to 2 moves in 4 months. We should have been given our deposit back straight away. A sincere apology would also not have gone amis.
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By: James Fearn
Mar 10, 2014
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Dear Ally, Further to your feedback comments; I am not surprised you have posted the above comments as I know this is your second bad experience renting a property and hence why you were so frustrated when this property did not meet you requirements. I can confirm that some of your comments are valid and some are not; I apologise for the shower not being fixed quicker, however our client had used that shower many times and felt there was not a problem but she did agree to a new mixer to be ...
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  • Block Management
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  • Conveyancing
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