No description for branch.
Keatons

152-154 The Grove Stratford, London
Greater London
E15 1NS

020 8534 7788


Properties
  

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 67% 83% £250,000 £415,000
Lettings 63% 72% £0 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 17 11 6 0 12 0 5 2

Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Areas covered

Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent

“Brilliant service...”

Share on :
Jul 11,2019
Minithumbup
By: 'Samuel Howe Barrett'
Jul 11,2019
0 people found
this helpful
Excellent service from the beginning. All staff are accommodating and try and do the best for their clients. Recently moved to a flat using the Stratford branch and were looked after so well by Shani and Stevie. Would recommend 100% Sam, Ryan & Giorgio...
read full review
Was this helpful? Yes

“We have been using Keatons excellent lettings Services...”

Share on :
Jun 25,2019
Minithumbup
By: 'Perry'
Jun 25,2019
0 people found
this helpful
We have been using Keatons excellent lettings service for some years to rent out our clients properties and would highly recommend them to anyone looking for a real Professional service the letting agents Luke and Shani at the Keatons Stratford Branch, did an meticulous and ...
read full review
Was this helpful? Yes

“This review relates to the actions of James C......”

Share on :
Jun 24,2019
Minithumbup
By: 'A Client of Keatons'
Jun 24,2019
0 people found
this helpful
This review relates to the actions of James Carpenter who is a Property Manager at Keatons. We have been delighted at the way James has handled an issue with a leak at our property in Stratford. He was quick to inform us of the leak, ...
read full review
Was this helpful? Yes

“RUDE Company...”

Share on :
Jun 08,2019
Minithumbdown
By: 'max'
Jun 08,2019
1 people found
this helpful
the manager Max from the stratford office was the rudest man i have ever come across. he shows up at my home to give a valuation and spent a total of 9 mins on site refused to talk or even acknowledge me and would only deal ...
read full review
Comment on agent fees
didn't stay long enough to be told about fees or terms
Was this helpful? Yes

“Great Service!...”

Share on :
May 07,2019
Minithumbup
By: 'Ann'
May 07,2019
0 people found
this helpful
Shani and Viktoria were so helpful with helping us find our new home. They made the process so much easier and acted in such a friendly, professional manner throughout the whole process. So lovely to deal with!...
read full review
Was this helpful? Yes

“Great service...”

Share on :
May 07,2019
Minithumbup
By: 'Guy H'
May 07,2019
0 people found
this helpful
We selected Keatons after meeting a few local agencies and they stood out above the others in terms of clarity of advice, so we felt straight away we were with the right company. They were professional and helpful at all times and clear about what ...
read full review
Comment on agent fees
They were very reasonable and transparent.
Was this helpful? Yes

“Shani was brilliant...”

Share on :
Apr 13,2019
Minithumbup
By: 'Lizzie'
Apr 13,2019
0 people found
this helpful
Being heavily pregnant Shani was always considerate and conscientious when placing the new tenants and ensured at every step of the process I was informed and up to date on developments She often ensured I had valuable knowledge and gave friendly advice when needed...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Helpfull...”

Share on :
Jan 30,2019
Minithumbup
By: 'Jacopo'
Jan 30,2019
1 people found
this helpful
Every time I was unsure, and i had a problem she was ready to help , contact around to found a solution, In the end? We are in our flat... thanks to the team and to keatons, I already recommend to few people....
read full review
Was this helpful? Yes

“Good customer service...”

Share on :
Jan 30,2019
Minithumbup
By: 'Lsutton'
Jan 30,2019
0 people found
this helpful
Good, high quality customer service. very friendly and helpful in processing the tenancy agreement as quick as possible. gave regular updates on what had been done and what needed to be done by all parties. Easy to contact and responded quickly to any queries....
read full review
Comment on agent fees
Reasonable agency fees, cheaper than a lot of other firms.
Was this helpful? Yes

“Not worth it...”

Share on :
Jan 11,2019
Minithumbdown
By: 'Lea'
Jan 11,2019
0 people found
this helpful
As a landlord, who is based overseas, I need to be able to trust the agency and people, who work there, without a doubt and it's not the case with Keatons. Here a are gents happy to make arrangements to deduct your money and allow ...
read full review
Comment on agent fees
Not worth it
Was this helpful? Yes

“Great service...”

Share on :
Dec 04,2018
Minithumbup
By: 'Jose'
Dec 04,2018
0 people found
this helpful
Shani was informed, honest, helpful and always keen to keep us in the loop with latest developments with regards to our application. I will be recommending her and Keatons to all of my friends! Thanks again!...
read full review
Comment on agent fees
Fine for the returns!
Was this helpful? Yes

“Perfect...”

Share on :
Nov 27,2018
Minithumbup
By: 'Perfect'
Nov 27,2018
0 people found
this helpful
Everyone I've spoken with at Keatons has always been professional and easy to deal with. Shani in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues....
read full review
Comment on agent fees
Perfect
Was this helpful? Yes
By: Head Office
Dec 03, 2018
View all comments (1)
That's great to hear, thank you! ...

“Excellent Service...”

Share on :
Nov 21,2018
Minithumbup
By: 'Happy Tenant'
Nov 21,2018
0 people found
this helpful
We experienced a positive and straight forward process right from the beginning and we were very satisfied with Shani's service and and the professionalism received by her and Keatons. Shani dealt with all our queries very well and what I thought was going to be ...
read full review
Was this helpful? Yes

“Fantastic Service...”

Share on :
Oct 11,2018
Minithumbup
By: 'Lauren'
Oct 11,2018
1 people found
this helpful
Everyone I've spoken with at Keatons has always been professional and easy to deal with. Laura, in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues, and does so thoroughly. When something goes wrong in your flat as ...
read full review
Comment on agent fees
Expensive, but it's London
Was this helpful? Yes

“Excellent Service from Shani and Team at Keatons Stratford...”

Share on :
Sep 11,2018
Minithumbup
By: 'Helen'
Sep 11,2018
0 people found
this helpful
Shani and the team at Keatons in Stratford are highly professional. They were prompt to respond to queries. The whole experience was straight forward and stress free. A fantastic service all round...
read full review
Was this helpful? Yes

“Fantastic service...”

Share on :
Sep 06,2018
Minithumbup
By: 'Ben W'
Sep 06,2018
0 people found
this helpful
I have been nothing but impressed with the level of service provided by Hayley and team in the maintenance department and Keatons overall as an agent. Keatons are the second agent I have used on a full management basis to let my property and the ...
read full review
Was this helpful? Yes

“Thank you to Hayley...”

Share on :
Aug 31,2018
Minithumbup
By: 'Rachel'
Aug 31,2018
0 people found
this helpful
Over the last 10 years or so, Hayley has managed the letting of my flat while I have been based overseas. Throughout this time Hayley has managed all aspects of the tenancy, repairs, maintenance etc. I cannot fault Hayley's inputs. When requested, her advice has been ...
read full review
Was this helpful? Yes

“Extremely efficient, helpful & friendly...”

Share on :
Aug 30,2018
Minithumbup
By: 'Annette Rosman'
Aug 30,2018
0 people found
this helpful
I am a landlady and my property is managed by Keatons. I didn't have a very positive experience when dealing with the maintenance department many years ago. But this all changed as soon as Hayley took over this department. She has always gone out of ...
read full review
Comment on agent fees
Paid for management services
Was this helpful? Yes

“Great service...”

Share on :
Aug 22,2018
Minithumbup
By: 'Wahome'
Aug 22,2018
1 people found
this helpful
Found a flat on my first viewing, and smooth process for submitting offer and sorting admin. Thanks for the great service....
read full review
Was this helpful? Yes

“Great service...”

Share on :
Aug 21,2018
Minithumbup
By: 'Alex'
Aug 21,2018
0 people found
this helpful
We decided to use Keatons as they were the most professional of all the estate agents in the Stratford area - and they were able to offer us competitive rates. Shani was extremely professional and efficient in dealing with us - she found a tenant ...
read full review
Comment on agent fees
Very fair and reasonable, compared to other agents' fees.
Was this helpful? Yes

“Keatons service...”

Share on :
Aug 08,2018
Minithumbdown
By: 'Anika Makvana'
Aug 08,2018
1 people found
this helpful
Shani has helped us greatly by making effort and organising everything to help us find our home. She is friendly and approachable. She informed us well about the property and made a great impression. Thank you for helping us with our home!...
read full review
Was this helpful? Yes

“Professionalism!...”

Share on :
Jul 18,2018
Minithumbup
By: 'Andrea - 29 Albert Square'
Jul 18,2018
0 people found
this helpful
Very Professional, she is always available to help in every occasion, and to give any type of suggestions whenever someone need them! Really recommended!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great work...”

Share on :
Jul 05,2018
Minithumbup
By: 'Cristian'
Jul 05,2018
0 people found
this helpful
The overall experience was a pleasant one. The agent offered me complete and accurate details of anything I asked for and greatly helped me understand all the steps involved in a letting process. Communication was top notch, we were kept up-to-date with any status changes ...
read full review
Was this helpful? Yes

“great service!...”

Share on :
Jun 08,2018
Minithumbup
By: 'Catalin P'
Jun 08,2018
0 people found
this helpful
thank you very much Shani for your excellent ongoing help with our search for a rental property. Had a brilliant experience with Keatons - proactive, not pushy - so helpful and on it with finding a property is what you want and need, to required ...
read full review
Was this helpful? Yes

“Thank you to al the Keatons Stratford Sales team for ......”

Share on :
Feb 21,2018
Minithumbup
By: 'Jacob Murphy'
Feb 21,2018
0 people found
this helpful
Thank you to al the Keatons Stratford Sales team for helping me find my first home. From Start to finish they were nothing but helpful. Thank you guys! Jacob...
read full review
Was this helpful? Yes

“Thank you to Luke and his team for helping me ......”

Share on :
Feb 21,2018
Minithumbup
By: 'David'
Feb 21,2018
0 people found
this helpful
Thank you to Luke and his team for helping me find a property to rent. Very helpful and professional will definitely recommend....
read full review
Was this helpful? Yes

“Keaton's are the worst agents I have ever come across. ......”

Share on :
Mar 01,2016
Minithumbdown
By: 'Appalled'
Mar 01,2016
6 people found
this helpful
Keaton's are the worst agents I have ever come across. They withheld deposits for no ligitimate reason, tried to claim for professional cleaning when the flat was not professionally cleaned on move in, made errors in the check out, denied having any knowledge about previous ...
read full review
Was this helpful? Yes

“I can not stress strongly enough how dissatisfied I am ......”

Share on :
Feb 26,2016
Minithumbdown
By: 'Anonymous'
Feb 26,2016
3 people found
this helpful
I can not stress strongly enough how dissatisfied I am with these agents. They are unprofessional, contradictory, outright rude and utterly clueless. Only giving one star as it is the minimum. Have experienced completely unnecessary drawn out negotiations regarding deposit money. Keatons have continually contradicted ...
read full review
Was this helpful? Yes

“Martina has been amazing. Whenever I contact her about something ......”

Share on :
Nov 10,2015
Minithumbup
By: 'shaunkilpatrick'
Nov 10,2015
0 people found
this helpful
Martina has been amazing. Whenever I contact her about something I get a response straight away. She is so helpful and has made the process of buying a house just that bit easier. She has amazing customer support skills and I am personally very grateful ...
read full review
Was this helpful? Yes

“AVOID KEATONS * Keatons tried to make up several 'issues' with ......”

Share on :
May 26,2015
Minithumbdown
By: 'Old Tenant'
May 26,2015
5 people found
this helpful
AVOID KEATONS * Keatons tried to make up several 'issues' with the property when we left. Having struggled with a damp issue in the bathroom which we raised numerous times since the beginning of out tenancy, they tried to charge us to repaint the bathroom - ...
read full review
What agent could do to change your mind?
They could have communicated much better and actually be decent human beings and be reasonable when taking away deposit money.
Attached Filesnbsp;
Was this helpful? Yes
By: Keatons Head Office
May 26, 2015
View all comments (1)
Dear Old Tenant, We are sorry to read that you had a negative experience with Keatons and would like to investigate further. Please could you contact our head office on 020 7650 5158, or via email at HeadOffice@Ketaons.com so that we can learn more? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Keatons Customer Complaints Procedure



If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.


The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.


If you remain dissatisfied with the result of the internal investigation, please email headoffice@keatons.com. You will receive an acknowledgment email and your complaint will be reviewed.


A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.


In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk

Last updated at 3:01 PM 22/02/2018 by Claire Mardle

Opening hours



As Seen On

Find the Best Agent to
Sell or Rent Your Home