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Keatons

152-154 The Grove Stratford, London
Greater London
E15 1NS

020 8534 7788
Website not available

Properties for Sale
Properties to Rent

“Great service...”

Dec 04,2018
Minithumbup
By: 'Jose'
Dec 04,2018
0 people found
this helpful
Shani was informed, honest, helpful and always keen to keep us in the loop with latest developments with regards to our application. I will be recommending her and Keatons to all of my friends! Thanks again!...
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Comment on agent fees
Fine for the returns!
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“Perfect...”

Nov 27,2018
Minithumbup
By: 'Perfect'
Nov 27,2018
0 people found
this helpful
Everyone I've spoken with at Keatons has always been professional and easy to deal with. Shani in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues....
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Comment on agent fees
Perfect
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By: Head Office
Dec 03, 2018
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That's great to hear, thank you! ...

“Excellent Service...”

Nov 21,2018
Minithumbup
By: 'Happy Tenant'
Nov 21,2018
0 people found
this helpful
We experienced a positive and straight forward process right from the beginning and we were very satisfied with Shani's service and and the professionalism received by her and Keatons. Shani dealt with all our queries very well and what I thought was going to ...
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“Fantastic Service...”

Oct 11,2018
Minithumbup
By: 'Lauren'
Oct 11,2018
0 people found
this helpful
Everyone I've spoken with at Keatons has always been professional and easy to deal with. Laura, in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues, and does so thoroughly. When something goes wrong in your flat ...
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Comment on agent fees
Expensive, but it's London
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“Excellent Service from Shani and Team at Keatons Stratford...”

Sep 11,2018
Minithumbup
By: 'Helen'
Sep 11,2018
0 people found
this helpful
Shani and the team at Keatons in Stratford are highly professional. They were prompt to respond to queries. The whole experience was straight forward and stress free. A fantastic service all round...
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“Fantastic service...”

Sep 06,2018
Minithumbup
By: 'Ben W'
Sep 06,2018
0 people found
this helpful
I have been nothing but impressed with the level of service provided by Hayley and team in the maintenance department and Keatons overall as an agent. Keatons are the second agent I have used on a full management basis to let my property and the ...
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“Thank you to Hayley...”

Aug 31,2018
Minithumbup
By: 'Rachel'
Aug 31,2018
0 people found
this helpful
Over the last 10 years or so, Hayley has managed the letting of my flat while I have been based overseas. Throughout this time Hayley has managed all aspects of the tenancy, repairs, maintenance etc. I cannot fault Hayley's inputs. When requested, her advice has ...
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“Extremely efficient, helpful & friendly...”

Aug 30,2018
Minithumbup
By: 'Annette Rosman'
Aug 30,2018
0 people found
this helpful
I am a landlady and my property is managed by Keatons. I didn't have a very positive experience when dealing with the maintenance department many years ago. But this all changed as soon as Hayley took over this department. She has always gone out ...
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Comment on agent fees
Paid for management services
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“Great service...”

Aug 22,2018
Minithumbup
By: 'Wahome'
Aug 22,2018
1 people found
this helpful
Found a flat on my first viewing, and smooth process for submitting offer and sorting admin. Thanks for the great service....
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“Great service...”

Aug 21,2018
Minithumbup
By: 'Alex'
Aug 21,2018
0 people found
this helpful
We decided to use Keatons as they were the most professional of all the estate agents in the Stratford area - and they were able to offer us competitive rates. Shani was extremely professional and efficient in dealing with us - she found a tenant ...
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Comment on agent fees
Very fair and reasonable, compared to other agents' fees.
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“Keatons service...”

Aug 08,2018
Minithumbdown
By: 'Anika Makvana'
Aug 08,2018
1 people found
this helpful
Shani has helped us greatly by making effort and organising everything to help us find our home. She is friendly and approachable. She informed us well about the property and made a great impression. Thank you for helping us with our home!...
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“Professionalism!...”

Jul 18,2018
Minithumbup
By: 'Andrea - 29 Albert Square'
Jul 18,2018
0 people found
this helpful
Very Professional, she is always available to help in every occasion, and to give any type of suggestions whenever someone need them! Really recommended!...
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Comment on agent fees
Good
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“Great work...”

Jul 05,2018
Minithumbup
By: 'Cristian'
Jul 05,2018
0 people found
this helpful
The overall experience was a pleasant one. The agent offered me complete and accurate details of anything I asked for and greatly helped me understand all the steps involved in a letting process. Communication was top notch, we were kept up-to-date with any status changes ...
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“great service!...”

Jun 08,2018
Minithumbup
By: 'Catalin P'
Jun 08,2018
0 people found
this helpful
thank you very much Shani for your excellent ongoing help with our search for a rental property. Had a brilliant experience with Keatons - proactive, not pushy - so helpful and on it with finding a property is what you want and need, to required ...
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Feb 21,2018
Minithumbup
By: 'Jacob Murphy'
Feb 21,2018
0 people found
this helpful
Thank you to al the Keatons Stratford Sales team for helping me find my first home. From Start to finish they were nothing but helpful. Thank you guys! Jacob...
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Feb 21,2018
Minithumbup
By: 'David'
Feb 21,2018
0 people found
this helpful
Thank you to Luke and his team for helping me find a property to rent. Very helpful and professional will definitely recommend....
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Mar 01,2016
Minithumbdown
By: 'Appalled'
Mar 01,2016
5 people found
this helpful
Keaton's are the worst agents I have ever come across. They withheld deposits for no ligitimate reason, tried to claim for professional cleaning when the flat was not professionally cleaned on move in, made errors in the check out, denied having any knowledge about previous ...
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Feb 26,2016
Minithumbdown
By: 'Anonymous'
Feb 26,2016
3 people found
this helpful
I can not stress strongly enough how dissatisfied I am with these agents. They are unprofessional, contradictory, outright rude and utterly clueless. Only giving one star as it is the minimum. Have experienced completely unnecessary drawn out negotiations regarding deposit money. Keatons have continually contradicted ...
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Was this helpful? Yes
Nov 10,2015
Minithumbup
By: 'shaunkilpatrick'
Nov 10,2015
0 people found
this helpful
Martina has been amazing. Whenever I contact her about something I get a response straight away. She is so helpful and has made the process of buying a house just that bit easier. She has amazing customer support skills and I am personally very grateful ...
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May 26,2015
Minithumbdown
By: 'Old Tenant'
May 26,2015
4 people found
this helpful
AVOID KEATONS * Keatons tried to make up several 'issues' with the property when we left. Having struggled with a damp issue in the bathroom which we raised numerous times since the beginning of out tenancy, they tried to charge us to repaint the bathroom - ...
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What agent could do to change your mind?
They could have communicated much better and actually be decent human beings and be reasonable when taking away deposit money.
Attached Files
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By: Keatons Head Office
May 26, 2015
View all comments (1)
Dear Old Tenant, We are sorry to read that you had a negative experience with Keatons and would like to investigate further. Please could you contact our head office on 020 7650 5158, or via email at HeadOffice@Ketaons.com so that we can learn more? ...
May 12,2015
Minithumbdown
By: 'Bobby'
May 12,2015
2 people found
this helpful
Completely terrible. Promised to fix issues with damp before we moved in. Have now been there nearly a year and we've had nothing done. Told us the landlord would complete the inventory themselves and then went back on their word so they could charge us ...
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Comment on agent fees
Outrageously high.
Was this helpful? Yes
Jan 13,2015
Minithumbup
By: 'Jason'
Jan 13,2015
0 people found
this helpful
Jack and his team at Keatons in Stratford are the only way to go if your selling a property in East London, sold my apartment within 10 Days at top valuation, I cannot recommend these guys highly enough....
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Comment on agent fees
Highly competitive.
Was this helpful? Yes
Dec 20,2014
Minithumbup
By: 'Mark H'
Dec 20,2014
0 people found
this helpful
Very impressed with everything the whole way through: great quality marketing and a genuinely helpful and hardworking team. Our vendor used another local agent and the contrast couldn't have been starker (the vendor is complaining about the service she received). Her lot encapsulated everything you ...
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Aug 31,2014
Minithumbdown
By: 'naomihall15'
Aug 31,2014
4 people found
this helpful
Awful service. Whilst I know estate agents take landlords as their first priority, I didn't realise this meant conning the tenants. Our flat we are renting was falsely advertised to include a parking space which does not exist, photos from years ago and we were ...
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Was this helpful? Yes
Jun 24,2014
Minithumbup
By: 'Patrice G.'
Jun 24,2014
2 people found
this helpful
I started looking for a flat beginning of February 2014 and of course I went to different estate agencies. When I arrived at Keatons Stratford, I met Ainis Radzevicius. In that vendor driven market we are facing now, Ainis was the only real estate agent I ...
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Was this helpful? Yes
Jun 18,2014
Minithumbup
By: 'Severine'
Jun 18,2014
2 people found
this helpful
I've just bought a place with Keatons and I am very happy with the service provided. Ainis really took time to understand what I was looking for and only showed me places that fitted my criteria. This enabled both of us not to waste our ...
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Jun 16,2014
Minithumbup
By: 'Manchal'
Jun 16,2014
2 people found
this helpful
Th staff at Keatons Stratford have been professional, courteous and accommodating ¢â‚¬â€œ as a first-time buyer, this was both invaluable and sincerely appreciated. I would particularly like to commend sales consultant Ainis Radzevicius on his customer servicing throughout. My thanks are with them and I look ...
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Was this helpful? Yes
Jun 04,2014
Minithumbdown
By: 'Lottie'
Jun 04,2014
2 people found
this helpful
On a positive note, Jennifer Offiah was the most helpful and communicative person I have ever come across in lettings. I was really impressed with her dedication and level of service. However... We had a dispute with our Landlord regarding deductions from our deposit. It ...
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Jan 29,2014
Minithumbup
By: 'Dr Saroj Chhabra'
Jan 29,2014
0 people found
this helpful
I have gone to Keatons in Stratford on many occasions. I have had them let my properties and appraise them for selling. On the lettings side Vincent Baird and his team are excellent.They give very sound advice when requested and are very friendly.The ...
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Was this helpful? Yes
Dec 15,2013
Minithumbup
By: 'Edward Farrall'
Dec 15,2013
3 people found
this helpful
I could not thank The team headed by Jack Gundy enough for the tremendous support and the way they have managed and overseen the sale of my property, As a team they are a fantastic unit and the communication and personal way that I was ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 57% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £250,000
  • Max: £415,000

Letting
  • Min: £0
  • Max: £0

NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 13 11 6 0 12 0 4 1

Fees

Our Fees


Keatons believe that each of our valued clients are as individual as the homes we are trying to sell or rent for them, so for this reason we don't just focus on the fee all though we know it is important. Keatons can offer a number of bespoke fee packages to suit both your requirements of sale and your budget. It doesn't just stop at our fee's if you give a member of our experienced valuing team a call they will also map out a strategic marketing plan individual to your property which will be rolled out across both our internal and external print as well as digital publications because property marketing is our passion.

Last updated at 22/02/2018, 3:01 PM by Claire Mardle

Complaints Procedure

Keatons Customer Complaints Procedure



If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.


The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.


If you remain dissatisfied with the result of the internal investigation, please email headoffice@keatons.com. You will receive an acknowledgment email and your complaint will be reviewed.


A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.


In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk

Last updated at 3:01 PM 22/02/2018 by Claire Mardle

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