Keatons
4.2/5, 372 reviews
81% recommended
92% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction

Property Features

Keatons is a highly focused company with a great desire to improve the way that our business operates. show more Keatons is a highly focused company with a great desire to improve the way that our business operates.

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Latest Reviews

 View all Reviews 372
15th Dec 2023
reviewed by 'Camilla Castle'
“Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more ......”
29th Aug 2023
reviewed by 'Sum'
“Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat ......”
21st Oct 2022
reviewed by 'Tess'
“Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple ......”
13th Jan 2022
reviewed by 'Marharyta Karaiman'
“Keatons - real professionals!It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, ......”
9th Nov 2021
reviewed by 'East End Landlord'
“Beyond harrowing experience dealing with Keatons Hackney.I never normally write reviews, let alone a long one like this one…......”
23rd Oct 2021
reviewed by 'Hackney Landlord'
“I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 95% £250,000 £8,500,000
Lettings 84% 89% £925 £3,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
36 11 157 44 51 4 47 1 11 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
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Estate agents
Letting agents
Latest Properties

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Keatons Branches (view all 9)
Bow, E3
Canary Wharf, E14
Deptford, SE8
Hackney, E8
Kentish Town, NW5
London, NW5
Shoreditch, EC2A
Stratford, E15

“Shocking estate agents - AVOID...”

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Dec 15,2023
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By: 'Camilla Castle'
Dec 15,2023
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Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more damage than they fix. Keatons served a us section 21 notice on a Friday afternoon two days after a flood in our flat. No willingness to ...
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“Keaton's have let an uninhabitable flat to me...”

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Aug 29,2023
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By: 'Sum'
Aug 29,2023
0 people found
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Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for ...
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“Tarik from the hackney branch was great durin......”

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Oct 21,2022
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Tarik
By: 'Tess'
Oct 21,2022
0 people found
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Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple issues with the property which we would not have had the courage to do so otherwise....
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“Keatons - real professionals!...”

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Jan 13,2022
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keeley
By: 'Marharyta Karaiman'
Jan 13,2022
0 people found
this helpful
Keatons - real professionals! It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, efficient,friendly....a very positive experience dealing with this company, made the whole process in fact enjoyable. Many thanks to Keeley and all the team ...
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“Beyond harrowing experience dealing with Keat......”

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Nov 09,2021
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By: 'East End Landlord'
Nov 09,2021
2 people found
this helpful
Beyond harrowing experience dealing with Keatons Hackney. I never normally write reviews, let alone a long one like this one… Like everyone, I'm really busy and REALLY don't have the time. But I am so traumatised by my experience, I want to warn other landlords/...
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By: Tony George
Nov 16, 2021
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This review is deeply unfair and an inaccurate description of events. As such I feel compelled to defend our actions and business. The only pertinent issue here is that you attempted to avoid paying fees due to Keatons by continually attempting to gaslight various members of the Keatons team with false information and arguments based purely on your feelings rather than fact. When challenged you simply claimed an individual as aggressive and asked to speak to someone else. Considering t ...

“NO stars - awful agent...”

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Oct 23,2021
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By: 'Hackney Landlord'
Oct 23,2021
2 people found
this helpful
I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever dealt with. Their service is terrible to the point of negligence - too many examples to list here, but they have exposed us to a ...
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“Review for Keatons...”

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Sep 16,2021
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keeley
By: 'Jenny'
Sep 16,2021
0 people found
this helpful
The services provided by Keatons were very professional, they kept following-up with me every step of the way. They never hesitated to answer any of my questions and directly booked a viewing to the property at my convenience. Keeley Shaw was very responsive and resourceful ...
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“Great service from Oscar Pace!...”

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Sep 06,2021
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Oscar
By: 'Mei'
Sep 06,2021
0 people found
this helpful
Oscar is an amazing letting agent. He is very patient and polite during the viewing. Unfortunately I did not manage to secure the property, he gave me a call sent me a few other properties. Very professional and efficient service!...
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“lack of communication...”

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Aug 12,2021
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Charlotte
By: 'T Melius'
Aug 12,2021
1 people found
this helpful
We got in contact with Keatons to arrange a viewing for a property that had become available to rent on Rightmove. We originally requested an afternoon viewing, to my surprise we was told by Charlotte who is the Lettings manager that she only does viewing ...
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“Amazing experience, agent Lauren was friendly......”

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Jun 24,2021
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Laura
By: 'Max'
Jun 24,2021
0 people found
this helpful
Amazing experience, agent Lauren was friendly and helped us a lot. Thank you Keatons for being professional and patient. Would highly recoment to consider Keatons as your Agency...
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“Elliot has been excellent, he has gone above ......”

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Jun 08,2021
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Elliot
By: 'Paul W'
Jun 08,2021
0 people found
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Elliot has been excellent, he has gone above and beyond to help find us a property. We are so delighted to be moving into a new home soon. Thank you!...
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“Big shout out to Sam B., who was a fantastic ......”

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May 27,2021
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Samantha
By: 'Scottie'
May 27,2021
0 people found
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Big shout out to Sam B., who was a fantastic agent. She was very helpful, answered all of our many questions, and helped navigate us through a few hiccups that naturally happen in the London rental process. Would definitely recommend her as your agent, and ...
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“Honest, friendly and helpful...”

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May 27,2021
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Samantha
By: 'Sophia E'
May 27,2021
0 people found
this helpful
Keatons were super efficient. We saw a flat we liked the look of on a Saturday afternoon and sent an enquiry through the website, heard back within hours and arranged a viewing on the Monday. We loved it and Sam gave us solid advice on ...
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“Best estate agency in the market...”

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May 12,2021
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Krissie
By: 'Radoslaw Papay'
May 12,2021
0 people found
this helpful
Very professional services never have any issues always a very helpful I Tenant over 12 years in my opinion best estate agency, in the market. Thank you Krissie for the sort out all problems day by day...
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“Dealth with the helpful estate agent, catered......”

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May 07,2021
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Samantha
By: 'J K'
May 07,2021
0 people found
this helpful
Dealt with the helpful estate agent, catered to all of our needs and went out of her way in order for us to pick up the keys early!...
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“I had some major issues when I moved into my ......”

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May 07,2021
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Hayley
By: 'Daniel'
May 07,2021
0 people found
this helpful
I had some major issues when I moved into my flat (honestly too numerous to list), but Hayley was an absolute rockstar. She patiently and empathetically listened to all my concerns, and managed all the different parties involved (previously I had been discussing the problems ...
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“Positive experience with Keatons Hackney and ......”

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Apr 29,2021
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Samantha
By: 'Alex'
Apr 29,2021
0 people found
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Positive experience with Keatons Hackney and with Sam. Responsive and swift with sorting us out with tenants. Understood our requirements....
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“Well done, Keatons...”

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Apr 15,2021
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David
By: 'Margaret'
Apr 15,2021
0 people found
this helpful
We sold our house through Keatons and were very pleased with the price we obtained and the service we received. David Roderick and Chloe Cook were unfailingly kind and helpful throughout the whole process. I would certainly recommend this agent....
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“Arrogant ....”

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Apr 02,2021
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By: 'Andrew'
Apr 02,2021
0 people found
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I've emailed, called unanswered and left messages all week and still have not heard back. Matches my experience when last talking to then 5 years ago. Come across as very Arrogant...
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“This is the first time I found a place throug......”

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Mar 08,2021
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Billy
By: 'Kyu Lim'
Mar 08,2021
0 people found
this helpful
This is the first time I found a place through an agency and Billy Haspineall was really helpful from start to end. He replied quickly even in his off time and friendly and nice all the time. Really impressed by his hard work and I'm ...
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“Thank you Keatons!...”

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Mar 03,2021
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Samantha
By: 'Ludo'
Mar 03,2021
0 people found
this helpful
The agent assigned to help us find our flat (Samantha Barrett) of the Hackney branch was so extremely helpful! She took the time to speak to us at length about exactly what we were looking for in a property, and went above and beyond to ...
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“Sam was kind, warm and friendly. She made wha......”

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Mar 03,2021
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Samantha
By: 'Kate'
Mar 03,2021
0 people found
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Sam was kind, warm and friendly. She made what is usually stressful experience a very smooth one. We were really pleased with the experience....
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“Justine is simply the best! All our questions......”

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Feb 27,2021
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Justine
By: 'Rafał'
Feb 27,2021
0 people found
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Justine is simply the best! All our questions were answered quickly, politely and with all the details what made renting stress free. Highly recommend!...
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“Terrible experience. Never again...”

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Feb 26,2021
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By: 'Dale'
Feb 26,2021
1 people found
this helpful
First of all I did arrange a viewing and been asked to anticipate the appointment 15 minutes earlier, then the agent, Alex, showed up 20 minutes late. The agent refused to let us know the flexibility of the landlord regarding the rent unless we paid the deposit, ...
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“Positive experience with Percy...”

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Jan 18,2021
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By: 'Alice D'
Jan 18,2021
0 people found
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My partner and I had a really good experience finding our new flat with Percy. The process was speedy and Percy helped us a lot throughout. Thanks! Alice...
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“Really simple and easy transition...”

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Jan 18,2021
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By: 'Kyle Parry'
Jan 18,2021
0 people found
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Really simple and easy transition into our new home. Shout out to Percy for going the extra mile... Many thanks....
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“So far a good experience with Percy on rentin......”

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Jan 16,2021
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By: 'Mark'
Jan 16,2021
0 people found
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So far a good experience with Percy on renting a flat. He was realistic and honest. No Estate Agency tactics. I was extremely motivated to move in a quick time and things seem to be moving along with my expectations...
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“Percy & the team at Keatons are professional ......”

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Nov 30,2020
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By: 'Mathew'
Nov 30,2020
0 people found
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Percy & the team at Keatons are professional but also cared. The whole process went really well, they managed my expectations well and supported me through the process, which has in the past been extremely stressful....
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“Responsive and Professionalism...”

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Nov 25,2020
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keeley
By: 'Arindam'
Nov 25,2020
0 people found
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Really responsive and professional Agency. Keeley is super dedicated and committed. She has responded even during her off working hours and that too pretty quickly. Overall professionalism at its best. Keatons highly recommended....
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“Thank you Percy and Keatons!...”

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Nov 24,2020
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By: 'Claire'
Nov 24,2020
0 people found
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Percy was a great help throughout the entire leasing process and helped us secure our dream rental. Highly recommend working with him and the Keatons team in Hackney. Thanks again!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 10:31 AM 11/01/2018 by Claire Mardle

Awards won by Keatons

Regional Awards won by Keatons

Individual Branch Awards

London, E8

London, E15


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