• Staff picture
    Dwayne
  • Staff picture
    Sebastian
  • Staff picture
    Gemma
  • Staff picture
    Grace
  • Staff picture
    David
  • Staff picture
    Tom
  • Staff picture
    Lewis
  • Staff picture
    Sophie
  • Staff picture
    Ashleigh
  • Staff picture
    Matt
  • Staff picture
    Hanna
  • Staff picture
    Zanardi
  • Staff picture
    Natalie
  • Staff picture
    Jade
  • Staff picture
    Sam
  • Staff picture
    Sonny
  • Staff picture
    Lucia
  • Staff picture
    Freddie
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single prope Read full description...rty landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London. From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients. We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Keating Estates Ltd

17 Norwood Road Herne Hill, London
Greater London
SE24 9AA

020 8674 8884

“Very good experience...”

Dec 06,2018
Minithumbup
Matt
By: 'Markus'
Dec 06,2018
0 people found
this helpful
Matt helped me to find the flat I was looking for in Brixton. A wonderful 2 bed with garden, exactly what I wanted at the perfect price. Matt is nice, polite and helpful, I can only recommend him and would be happy to working with him ...
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Was this helpful? Yes

“Great service...”

Nov 02,2018
Minithumbup
Matt
Grace
By: 'Claudia'
Nov 02,2018
0 people found
this helpful
Matt was a pleasure to deal with - always went above and beyond, answered all of our questions, was very responsive and kept things moving. Buying a house can be a very stressful process but he helped make it as pain free as possible. Would ...
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Was this helpful? Yes

“Cannot fault them...”

Sep 13,2018
Minithumbup
Sebastian
Gemma
By: 'Herne Hill Happy Vendor'
Sep 13,2018
0 people found
this helpful
As good an experience as it can be from start to finish. From Sebastian's initial valuation, to agreeing sales strategy, to initial marketing, to organising viewings and launch weekend, finding a buyer and seeing the whole process through (by Gemma). Excellent communication at all ...
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Comment on agent fees
Extremely fair for excellent work, great price attained and a smooth process.
Was this helpful? Yes

“Great service from a great estate agent...”

Sep 04,2018
Minithumbup
Sebastian
Dwayne
By: 'Phil H'
Sep 04,2018
0 people found
this helpful
I can never usually be bothered to leave reviews for anything but after the service I received from Keating in 2016 felt I should pay it forward. I dealt with pretty much every agent in South West London and the team at Keating, particularly Alice and ...
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Was this helpful? Yes

“Excellent all round service!...”

Aug 30,2018
Minithumbup
Lewis
Tom
By: 'Gill and Vanessa'
Aug 30,2018
0 people found
this helpful
The service at Keatings has been excellent with an efficient input from both Tom Bateman and Lewis Carpenter. Our flat was fairly valued and the negotiations were well balanced. We were also 'kept in the loop' as the sale progressed, culminating in a quick and ...
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Comment on agent fees
Very Fair
Was this helpful? Yes

“Matt is the man you want!...”

Aug 03,2018
Minithumbup
Matt
Tom
By: 'Sedrik'
Aug 03,2018
0 people found
this helpful
If buying a property in the Brixton/Clapham/Herne Hill area make sure you ask for Matt Hope. This friendly, energetic you man makes house hunting a pleasure. He is timely and follows up on his actions. He has all the important information always to ...
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Comment on agent fees
Good
Was this helpful? Yes

“Impressive...”

Jul 16,2018
Minithumbup
Zanardi
Lucia
By: 'W Barnes'
Jul 16,2018
0 people found
this helpful
Zanardi was brilliant! She clearly listened to what I wanted - didn't waste any of my time and helped me secure a flat that was to my exact criteria and within budget. It was a painless process and I'd certainly recommend her to ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great agents...”

Jul 03,2018
Minithumbup
Lewis
Sebastian
By: 'Ben and Camilla'
Jul 03,2018
2 people found
this helpful
Lewis was a huge help in our search for a property - he really understood what we were looking for and was very proactive in his search (ringing us before a property went onto the market etc) and making sure that we only viewed houses ...
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Was this helpful? Yes

“Great Agent...”

Jun 26,2018
Minithumbup
Matt
Tom
By: 'Tom C'
Jun 26,2018
0 people found
this helpful
Matthew was really helpful with our property search. He took the time to understand what we were looking for and put real effort in to finding options for us. He was readily available to talk things through and was professional, honest and open in his ...
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Was this helpful? Yes

“Lovely!...”

Jun 20,2018
Minithumbup
Matt
Sebastian
By: 'Fi'
Jun 20,2018
0 people found
this helpful
Matt was a great estate agent, always very cheery and lovely. Incredibly informative about any of the properties we went to view and all round a great guy....
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Was this helpful? Yes
Feb 28,2018
Minithumbup
Zanardi
By: 'tcollingridge'
Feb 28,2018
0 people found
this helpful
Zanardi was excellent from start to finish. She was prompt at replying and made the whole process very easy for us. I would honestly say that she is the best lettings agent that I have used. Thanks Zanardi!...
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Was this helpful? Yes
Feb 27,2018
Minithumbup
Matt
By: 'Jess & James'
Feb 27,2018
0 people found
this helpful
We couldn't be more pleased with the service Matthew gave us throughout the whole process of buying our first flat. He was friendly, personable, and happily answered any questions or concerns we had. He was professional and thorough in his approach, especially when it ...
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Comment on agent fees
NA - we were buying.
Was this helpful? Yes
Feb 08,2018
Minithumbup
Zanardi
By: 'Mike'
Feb 08,2018
0 people found
this helpful
Needed a new tenant for my flat in East Dulwich. Zanardi found me the perfect couple and was very friendly and efficient. Communication was excellent even when out of the office so would highly recommend her. Many thanks...
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Was this helpful? Yes
Jan 22,2018
Minithumbup
Lewis
By: 'Thomas'
Jan 22,2018
2 people found
this helpful
When I contacted Keating Estates I wasn't entirely sure what I was looking for, despite having requested to view one of their properties. The agent listened to my requirements and then suggested that I should also view another property in a different area. I ...
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Comment on agent fees
Given the outcome - excellent value for money
Was this helpful? Yes
Dec 04,2017
Minithumbup
Matt
By: 'Verena'
Dec 04,2017
0 people found
this helpful
Matt was lovely to work with. He showed us the place we're in now and he has a very pleasant, unobtrusive manner. I also really appreciated when he agreed to show me the place again to take measurements before completing....
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Comment on agent fees
I think fees are quite steep full stop.
Was this helpful? Yes
Nov 28,2017
Minithumbup
Matt
By: 'Megan Robinson'
Nov 28,2017
0 people found
this helpful
We had a great flat-buying experience with Matt. As first time buyers he was very helpful with explaining the whole process and willing to help us with extra visits to the property (both before and after purchase). His friendly and chatty character meant I didn'...
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Was this helpful? Yes
Nov 20,2017
Minithumbup
Sebastian
By: 'tom'
Nov 20,2017
0 people found
this helpful
Thank you to Sebastian and Gemma for doing a great job in selling my property. From the pricing and marketing through to the exchange and completion, everything was handled smoothly and very professionally....
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Was this helpful? Yes
Nov 12,2017
Minithumbup
Matt
By: 'Jane K'
Nov 12,2017
0 people found
this helpful
Matt was great to deal with throughout the whole process. He was professional, knowledgeable and punctual. Matt went the extra mile when I was buying my first house. I would certainly recommend him to other buyers....
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Was this helpful? Yes
Oct 17,2017
Minithumbup
Matt
By: 'Lady Birkmyre'
Oct 17,2017
0 people found
this helpful
Matt Hope has worked incredibly hard to help find me a flat - and also a fun guy to hang out with while doing viewings . He's honest , intelligent and impartial . I have found somewhere to buy ( unfortunately on with another agent ) only sorry to ...
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Was this helpful? Yes
Oct 04,2017
Minithumbup
Lewis
Sebastian
By: 'TW'
Oct 04,2017
4 people found
this helpful
Lewis and Sebastian were both great. Friendly, generous with their time when letting me view the property, knowledgeable about the area, and pragmatic intermediaries in the negotiation....
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Was this helpful? Yes
Sep 28,2017
Minithumbup
Matt
By: 'Robert Wilson'
Sep 28,2017
0 people found
this helpful
If you are looking to buy, you will want Matthew Hope in your team. From our first meeting, he immediately understood what were looking for, showed us good options that we put an offer for but due to our inexperience we lost out. However, I ...
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Was this helpful? Yes
Sep 25,2017
Minithumbup
Matt
By: 'Andrew D'
Sep 25,2017
0 people found
this helpful
Matt was an excellent source of help and guidance during my house search. He is a friendly, honest and good hearted guy who I would happily recommend to my friends and family. I will use Matt next time I look for property before looking elsewhere....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 21,2017
Minithumbup
Matt
By: 'Carol'
Sep 21,2017
0 people found
this helpful
We had a great experience working with Matt - we initially viewed the property with him that we bought and he sold it to us in a very positive, realistic manner, he was incredibly willing to assist with futher visits to the property after purchase ...
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Comment on agent fees
they were realistic
Was this helpful? Yes
Sep 11,2017
Minithumbup
Grace
By: 'Lucy G'
Sep 11,2017
0 people found
this helpful
Really happy with the service Seb and Grace gave throughout. Seb was my main point of contact during the purchase and was excellent. He was always on hand to offer help/ advice and was in contact regularly to give updates. His fun and friendly attitude ...
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Was this helpful? Yes
Sep 06,2017
Minithumbup
Sebastian
By: 'Mark'
Sep 06,2017
1 people found
this helpful
Having never bought a property before, Sebastian was great at helping me through the process for the first time. His knowledge and expertise were appreciated every step of the way even after a detrimental survey report. I would recommend him to anyone looking to buy ...
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Was this helpful? Yes
Aug 25,2017
Minithumbup
Matt
By: 'Marie'
Aug 25,2017
0 people found
this helpful
We were recently looking to buy a flat. Matt was really helpful, quickly understood our requirements and was proactive in matching us with properties. he was always willing to accommodate a viewing , even at short notice and was honest and open in his approach. I ...
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Was this helpful? Yes
Aug 23,2017
Minithumbup
Matt
By: 'Lottie'
Aug 23,2017
0 people found
this helpful
Matt has been consistently helpful at sourcing relevant and appropriate properties during my search. During viewings he is informative and goes the extra mile to answer any questions I have had. He is very friendly and professional....
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Was this helpful? Yes
Aug 16,2017
Minithumbup
Sebastian
By: 'Tors'
Aug 16,2017
0 people found
this helpful
Sebastian was excellent despite a number of unforseen issues with the sale. I would higly recommend him and the whole team at Keating. Thank you all for your great work....
read full review
Comment on agent fees
Below average
Was this helpful? Yes
Jul 28,2017
Minithumbup
Sebastian
By: 'Kate'
Jul 28,2017
0 people found
this helpful
I could not have been more pleased with the price received for my property thanks to Sebastian and Grace and the way the sale was handled from start to finish. Professional yet friendly, totally on the ball and great communication every step of the way. ...
read full review
Comment on agent fees
Lower fee than the other four agents I interviewed. A DIY internet sale could possibly have been cheaper but I there is no question that Keatings earned every penny of their fee! Given how difficult some of the dealings with my international buyer were there is no way I could have done this alone. Nor would I have wanted to.
Was this helpful? Yes
Jul 26,2017
Minithumbup
Sebastian
By: 'Rachel Comer'
Jul 26,2017
0 people found
this helpful
Sebastian and all of the staff at Keatings have been extremely efficient, professional and personable. They come back with any queries on the same day and have kept us up to date with all aspects of the sale at all times. I would highly recommend ...
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Comment on agent fees
They were very competitive and they achieved the price we had hoped for so very worth the fees we are paying.
Was this helpful? Yes
Areas covered
  • SE21
  • SE24
  • SW3
  • SW2
  • SE11
  • SW4
  • SE17
  • SW9
  • SE23
  • SW11
  • SE4
  • SW12
  • SE8
  • SW8
  • SW16
  • SE27
  • SW17
  • SE15
  • SE5
  • SE22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £100,030
  • Max: £1,250,000

Letting
  • Min: £0
  • Max: £0

UKALA TPOS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 3 0 15 0 26 0 1 0
Staff picture Dwayne
(26)

Staff picture Sebastian
(26)

Staff picture Gemma
(32)

Staff picture Grace
(36)

Staff picture David
(104)

Staff picture Tom
(6)

Staff picture Lewis
(7)

Staff picture Sophie
(7)

Staff picture Ashleigh
(10)

Staff picture Matt
(22)

Staff picture Hanna
(4)

Staff picture Zanardi
(25)

Staff picture Natalie
(10)

Staff picture Jade
(66)

Staff picture Sam
(1)

Staff picture Sonny
(1)

Staff picture Lucia
(34)

Staff picture Freddie
(2)

Staff picture Audinga
(4)

Staff picture Inez
(1)

Fees

No fees set.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:25 AM 11/04/2017 by allAgents

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