100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ...
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One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
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2020
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Latest Reviews
Featured Review
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reviewed by 'L27'
Featured Review
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reviewed by 'Caroline Sansom'
Featured Review
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reviewed by 'Caroline Sansom'
Featured Review
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reviewed by 'Will Summerlin'
3rd Aug 2020
reviewed by 'Alice Gilman'
3rd Aug 2020
reviewed by 'Alicia perez'
Opening Hours
Address
Keating Estates Ltd
Unit 1, The Viaduct, 360 Coldharbour Lane
Brixton,London
Greater London
SW9 8PL
020 8299 8111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £390,500 | £1,075,000 |
| Lettings | 100% | 92% | £500 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 29 | 2 | 4 | 0 | 10 | 0 | 13 | 0 |
Areas covered
- SW2
- SE15
- SW4
- SE22
- SW9
- SE5
- SW8
- SE21
- SW11
- SE27
- SW12
- SE11
- SW16
- SE23
- SW17
- SE4
- SE24
- SE17
- SW3
- SE8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Keating Estates Ltd Branches (view all )
Featured Review
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Oct 11,2017
Oct 11,2017
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Sophie has always been the person I trust the most to get things done with our property - when she went on (a much deserved) holiday it was noticeable as things were not nearly as efficient. If I hear her answer the phone it is ...
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Dec 07,2018
Dec 07,2018
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We have been fortunate enough to work with Keatings for a good number of years and for the most part, haven't been disappointed. Our main point of contact, at present, is Ashleigh. She is a hard worker, very professional and whenever we have any queries ...
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Comment on agent fees
Good fees
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Dec 07,2018
Dec 07,2018
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We have been fortunate enough to work with Keatings for a good number of years and for the most part, haven't been disappointed. Our main point of contact, at present, is Ashleigh. She is a hard worker, very professional and whenever we have any queries ...
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Feb 22,2020
Feb 22,2020
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Having initially put our property on the market with another agent, we changed to Keatings and the level of service was markedly better with immediate effect. From the first conversation on valuation with Tom to the final discussions about what furniture could be left for ...
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Aug 03,2020
Aug 03,2020
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Sophie has been really helpful throughout our whole process of moving out of a Keating property. Responses were always super quick!...
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Aug 03,2020
Aug 03,2020
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Very straightforward and quick communication, which really helps in an stressful time. All the issues were treated promptly and politely....
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Jul 22,2020
Jul 22,2020
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Sophie was a great help in getting everything completed with our check out. Made it easy and was really quick with getting back in touch to solve and queries we had. It is never easy checking out of a flat or house, so I was ...
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Jul 20,2020
Jul 20,2020
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Timely, helpful and efficient. Audinga is well organised and prompt in all our correspondence. Nothing is too much trouble. Good work....
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Jul 20,2020
Jul 20,2020
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Sophie has been super helpful with the end of our tenancy. She helped us arrange the end of tenancy clean, and worked with us to make the whole process very quick and streamlined. We really appreciate it!...
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Jul 15,2020
Jul 15,2020
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I normally dread the end of tenancy process, but Sophie has made it quick and painless for me. Her communication has been very clear and she's been quick to help whenever I've had any issues. She's also lovely to speak to and you can tell ...
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Jul 09,2020
Jul 09,2020
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Sophie was brilliant in helping us with the end of our tenancy. She guided us through everything we needed to do to ensure we got our deposit back and her efficiency and communication was perfect!...
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Jun 24,2020
Jun 24,2020
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Sophie has been very helpful with our end of tenancy process in terms of responding to issues and sorting the whole thing out for us very quickly. We ended our tenancy early and the process has been very smooth and easy with no trouble at ...
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Jun 19,2020
Jun 19,2020
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Audinga is very helpful, kind and quick.
it is a pleasure to deal with her and Keatings staff in general as well...
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Jun 04,2020
Jun 04,2020
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Audinga and team were extremely helpful in arranging work to be done on my apartment during a difficult period. I'd highly recommend them for any landlord looking to lease his property in the area....
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Feb 04,2020
Feb 04,2020
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Hanna was incredibly helpful in assisting me with my contract and communicating with my landlord at a time I had massive personal issues. Very helpful and able to assist me immediately. I am very grateful for all her help....
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Dec 03,2019
Dec 03,2019
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Such prompt and efficient service I would highly recommend this company for letting management. They always respond quickly to requests....
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Nov 21,2019
Nov 21,2019
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Hanna and Audinga orchestrated the reference checks so quickly and smoothly for me! It couldn't have been easier :) Highly recommend....
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Oct 15,2019
Oct 15,2019
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Quick in replying and getting me a reference for my next landlord. Helpful and easy to communicate with. Thanks very much....
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Oct 08,2019
Oct 08,2019
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Audinga assisted in helping me get a copy of the keys cut for my property and facilitated access for a surveyor. Efficient, reliable and friendly service.
Many thanks....
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Oct 08,2019
Oct 08,2019
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Sophie was very responsive and helpful in assisting us with our deposit return. She was very understanding of our issues with certain deductions, and was reasonable in her judgement of the situation and quick to remedy the problem. The issue was resolved within the space ...
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Oct 08,2019
Oct 08,2019
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After living in a property managed by Keating Estates for 3 years, we made the decision to never live with Keating again. They were absolutely useless in almost all regards, with slow / no replies to everything and a general vibe of disinterest and unhelpfulness.
However, it ...
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Oct 08, 2019
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(1)
Hi Ben
I am sorry to hear this. Although we had your property on a managed basis, unfortunately our hands were tied a little due to the fact that your landlord is a large housing trust who wish to use all of their own contractors. We are glad that Sophie was able to deal with your deposit return swiftly and we wish you all the best for the future. ...
Oct 08,2019
Oct 08,2019
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Hanna and others on the team at Keatings have always been very professional, providing a swift and helpful lettings service....
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Oct 07,2019
Oct 07,2019
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Sophie was extremely helpful, and very efficient with responding the queries regarding the return of our deposit.
We are extremely grateful for the smooth checkout process, as we have experienced difficulties throughout the year with various other maintenance//communication issues with Keatings.
Huge thanks to ...
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Oct 02,2019
Oct 02,2019
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We were having a difficult time with getting our deposit back for at least a month with very little communication from Keating, and then Sophie appeared and sorted everything in 2 days, almost by magic! She was really pro-active, good advice and great at communicating. Thanks ...
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Sep 25,2019
Sep 25,2019
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Sophie helped to organise the return of our deposit. She was quick to respond . and listened to our concerns resulting in a speedy mediation....
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Sep 20,2019
Sep 20,2019
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Sophie has been super helpful with all our property management issues/queries etc. We would happily recommend her to anyone asking!...
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Sep 11,2019
Sep 11,2019
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Have only dealt with Sophie at the end of our tenancy but she was a pleasure to work with. She was very communicative and was able to deal with our check-out and deposit return quickly and courteously. Thanks Sophie!...
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Sep 09,2019
Sep 09,2019
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Hanna and Audinga were really Helpful and speedy at the end of our tenancy and providing a reference for our new place....
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Jul 30,2019
Jul 30,2019
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Audinga is really proactive and organised, ready to find solutions when it's not always straightforward such as finding times that suit everyone for a recent gas safety check. She's been a pleasure to deal with....
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Jul 11,2019
Jul 11,2019
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Ashleigh provided a good service helping us to get our drains unblocked. There was one instance when we weren't updated on the issue which was frustrating but apart from that, we were pleased with how the problem was dealt with....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
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