100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ...
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One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Latest Reviews
Featured Review
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reviewed by 'Nikhil'
Featured Review
a
reviewed by 'Fiona'
Featured Review
a
reviewed by 'L27'
Featured Review
a
reviewed by 'Caroline Sansom'
Featured Review
a
reviewed by 'Caroline Sansom'
15th Oct 2019
reviewed by 'Alex Watkins'
Opening Hours
Address
Keating Estates Ltd
Unit 1, The Viaduct, 360 Coldharbour Lane
Brixton,London
Greater London
SW9 8PL
020 8299 8111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £390,500 | £1,075,000 |
| Lettings | 100% | 90% | £500 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 0 | 21 | 2 | 3 | 0 | 10 | 0 | 11 | 0 |
Areas covered
- SW2
- SE15
- SW4
- SE22
- SW9
- SE5
- SW8
- SE21
- SW11
- SE27
- SW12
- SE11
- SW16
- SE23
- SW17
- SE4
- SE24
- SE17
- SW3
- SE8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Keating Estates Ltd Branches (view all )
Featured Review
a
Apr 11,2016
Apr 11,2016
5
people found
this helpful
this helpful
I had met a number of estate agents as part of my property search, but Armond stood out. He was very informative and personable at the viewing, which went some way towards making me feel comfortable about putting in an offer. It transpired that the ...
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May 16,2017
May 16,2017
6
people found
this helpful
this helpful
Armond was the agent who helped to our flat in East Dulwich. I can't recommend him highly enough. He was consistently attentive, helpful and honest throughout the process. He really helped us to realise that agents can have your back too in this process. Our ...
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Comment on agent fees
Good!
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Oct 11,2017
Oct 11,2017
0
people found
this helpful
this helpful
Sophie has always been the person I trust the most to get things done with our property - when she went on (a much deserved) holiday it was noticeable as things were not nearly as efficient. If I hear her answer the phone it is ...
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Dec 07,2018
Dec 07,2018
0
people found
this helpful
this helpful
We have been fortunate enough to work with Keatings for a good number of years and for the most part, haven't been disappointed. Our main point of contact, at present, is Ashleigh. She is a hard worker, very professional and whenever we have any queries ...
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Comment on agent fees
Good fees
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Dec 07,2018
Dec 07,2018
0
people found
this helpful
this helpful
We have been fortunate enough to work with Keatings for a good number of years and for the most part, haven't been disappointed. Our main point of contact, at present, is Ashleigh. She is a hard worker, very professional and whenever we have any queries ...
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Comment on agent fees
Good fees
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Oct 15,2019
Oct 15,2019
0
people found
this helpful
this helpful
Quick in replying and getting me a reference for my next landlord. Helpful and easy to communicate with. Thanks very much....
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Oct 08,2019
Oct 08,2019
0
people found
this helpful
this helpful
Audinga assisted in helping me get a copy of the keys cut for my property and facilitated access for a surveyor. Efficient, reliable and friendly service.
Many thanks....
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Oct 08,2019
Oct 08,2019
0
people found
this helpful
this helpful
Sophie was very responsive and helpful in assisting us with our deposit return. She was very understanding of our issues with certain deductions, and was reasonable in her judgement of the situation and quick to remedy the problem. The issue was resolved within the space ...
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Oct 08,2019
Oct 08,2019
0
people found
this helpful
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After living in a property managed by Keating Estates for 3 years, we made the decision to never live with Keating again. They were absolutely useless in almost all regards, with slow / no replies to everything and a general vibe of disinterest and unhelpfulness.
However, it ...
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Oct 08, 2019
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(1)
Hi Ben
I am sorry to hear this. Although we had your property on a managed basis, unfortunately our hands were tied a little due to the fact that your landlord is a large housing trust who wish to use all of their own contractors. We are glad that Sophie was able to deal with your deposit return swiftly and we wish you all the best for the future. ...
Oct 08,2019
Oct 08,2019
0
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Hanna and others on the team at Keatings have always been very professional, providing a swift and helpful lettings service....
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Oct 07,2019
Oct 07,2019
0
people found
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Sophie was extremely helpful, and very efficient with responding the queries regarding the return of our deposit.
We are extremely grateful for the smooth checkout process, as we have experienced difficulties throughout the year with various other maintenance//communication issues with Keatings.
Huge thanks to ...
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Oct 02,2019
Oct 02,2019
0
people found
this helpful
this helpful
We were having a difficult time with getting our deposit back for at least a month with very little communication from Keating, and then Sophie appeared and sorted everything in 2 days, almost by magic! She was really pro-active, good advice and great at communicating. Thanks ...
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Sep 25,2019
Sep 25,2019
0
people found
this helpful
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Sophie helped to organise the return of our deposit. She was quick to respond . and listened to our concerns resulting in a speedy mediation....
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Sep 20,2019
Sep 20,2019
0
people found
this helpful
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Sophie has been super helpful with all our property management issues/queries etc. We would happily recommend her to anyone asking!...
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Sep 11,2019
Sep 11,2019
0
people found
this helpful
this helpful
Have only dealt with Sophie at the end of our tenancy but she was a pleasure to work with. She was very communicative and was able to deal with our check-out and deposit return quickly and courteously. Thanks Sophie!...
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Sep 09,2019
Sep 09,2019
0
people found
this helpful
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Hanna and Audinga were really Helpful and speedy at the end of our tenancy and providing a reference for our new place....
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Jul 30,2019
Jul 30,2019
0
people found
this helpful
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Audinga is really proactive and organised, ready to find solutions when it's not always straightforward such as finding times that suit everyone for a recent gas safety check. She's been a pleasure to deal with....
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Jul 11,2019
Jul 11,2019
0
people found
this helpful
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Ashleigh provided a good service helping us to get our drains unblocked. There was one instance when we weren't updated on the issue which was frustrating but apart from that, we were pleased with how the problem was dealt with....
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Jul 09,2019
Jul 09,2019
0
people found
this helpful
this helpful
Awful customer service, and uncaring staff in the Brixton office in particular.
We encountered many problems in our rented property, including a broken smoke alarm, being locked out our own house and not being informed when people were coming round to do work.
To add ...
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Jul 10, 2019
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(1)
Hi Lucinda,
Thanks for your comments, though I do feel in this case the review you have left is unreasonable.
I was present for both conversations that took place and neither staff member were rude to any of the occupants in the property. As per Clause 1.11 of the tenancy agreement under tenant obligations, it is the tenants' responsibility to carry out minor repairs to a property, this includes but is not exclusive to changing light bulbs and replacing batteries in smoke alarms.
As ...
Jul 09,2019
Jul 09,2019
0
people found
this helpful
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Audinga is very responsive and helpful, great service. It's always a good experience liaising with Audinga, including timely reminder and execution of my Energy Performace Certificate....
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Jul 02,2019
Jul 02,2019
0
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Audinga was very helpful in arranging the energy performance certificate renewal. As she liaised with the engineer and tenants very effectively it meant I had very little involvement - which was just fine !...
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May 28,2019
May 28,2019
0
people found
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Always a fantastic service from Keating Estates, especially from Hanna who is quick to respond with a positive and helpful manner....
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May 27,2019
May 27,2019
0
people found
this helpful
this helpful
Keatings manage the rental of our flat in Clapham. Audinga has been extremely helpful with all matters relating to renewal of electricity and gas safety certificates, repair and maintenance issues etc. Quick response and resolution....
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Comment on agent fees
Very reasonable. In line with market.
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May 22,2019
May 22,2019
0
people found
this helpful
this helpful
Hanna has been involved in my lease for the past year. After sharing my concerns with her for our renewal, she acted promptly, explained everything clearly. We went from nothing having happened for 6 weeks to one phone call with Hanna & all our problems were fixed ...
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Comment on agent fees
Charge reasonable fees that abide with the law. They send really useful documents to explain why the fee is charged.
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May 14,2019
May 14,2019
0
people found
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I'ts a great pleasure to work with you Ashleigh.
Thank you that you are always so professional, very polite and helpful. Thank you also that you are always available in case of any questions. We are looking forward to do common projects....
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Comment on agent fees
Excellent, professional, helpful, polite. Had never ever negative experience with Ashleigh.
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May 13,2019
May 13,2019
0
people found
this helpful
this helpful
Excellent experience from chasing up contractors to fix occasional problems with our flat. We had a window cracked and they were happy to fix it on a Saturday morning because they have been asked to deal with the situation as soon as possible....
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Comment on agent fees
N/A
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May 07,2019
May 07,2019
0
people found
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Audinga was really quick to get me the details to finish my tenant referencing, she completed the reference in good time as well! Thank you for your prompt service :)...
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Apr 24,2019
Apr 24,2019
0
people found
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Matt was honest. Open and seemed to be on my side when trying to sort the sale out. No bullshit just straight forward
Thanks Matt...
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Apr 16,2019
Apr 16,2019
0
people found
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Ashleigh has been helping us with a few maintenance questions on the house and has been really helpful.
She's visited the house with the contractor when bigger pieces of work need to be done and has helped us identify easy fixes where possible.
Thanks Ashleigh!...
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Comment on agent fees
The fees are high - renewing was £150 - but that is the case with all London agencies
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Jan 31,2019
Jan 31,2019
0
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Would definitely recommend David, he helped us find a great flat, got everything sorted for us quickly and helped answer any questions I had informatively....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Letting Agent in SE22 
