• Staff picture
    Dwayne
  • Staff picture
    Sebastian
  • Staff picture
    Gemma
  • Staff picture
    Grace
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    David
  • Staff picture
    Tom
  • Staff picture
    Lewis
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    Sophie
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    Ashleigh
  • Staff picture
    Matt
  • Staff picture
    Hanna
  • Staff picture
    Monty
  • Staff picture
    Zanardi
  • Staff picture
    Natalie
  • Staff picture
    Jade
  • Staff picture
    Sam
  • Staff picture
    Josh
  • Staff picture
    Dominic
  • Staff picture
    Sonny
  • Staff picture
    Lucia
  • Staff picture
    Freddie
  • Staff picture
    Audinga
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single prope Read full description...rty landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London. From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients. We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Keating Estates Ltd

23 Clapham Common South Side Clapham, London
Greater London
SW4 7AB

020 7720 2113
Dec 11,2016
Minithumbdown
By: 'Disgruntled'
Dec 11,2016
1 people found
this helpful
We have been waiting for over a month for a return for a deposit we made to secure a listing, one that was rejected by the landlord because we are expecting a baby. The agent actually wrote this in an email. The agent has been ...
read full review
Was this helpful? Yes
Oct 03,2015
Minithumbdown
Dwayne
By: 'DeirdreM'
Oct 03,2015
2 people found
this helpful
Dreadful service. Property wasn't ready to be occupied as agreed leaving us severely out of pocket. Keating Estates didn't care & Dwayne said 'this happens in 10% of cases' & had no interest in sorting out things with the landlord to find a solution or compensate ...
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What agent could do to change your mind?
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
Attached Files
Comment on agent fees
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
Was this helpful? Yes
Jan 21,2014
Minithumbdown
By: 'Chan'
Jan 21,2014
4 people found
this helpful
If you are thinking of renting through Keating estates, I would strongly recommend you go for a new build that requires no work. A complete mess on move in and issues still ongoing after a few months in the "recently decorated" flat!!! The ...
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Was this helpful? Yes
Jan 03,2014
Minithumbdown
By: 'Tom'
Jan 03,2014
4 people found
this helpful
AWFUL! When we first moved in the kitchen was connected to the mains so you got an electric shock every time you touched the work surface. They have let themselves in unannounced at least three times in the last six months and despite complaints on ...
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Was this helpful? Yes
May 17,2013
Minithumbdown
By: 'Infuriated tenant'
May 17,2013
4 people found
this helpful
Non stop frustration since we moved in to the flat. We had problems with the oven and microwave oven not working at all for about 2months and then later in the tenancy our electric supply to the plugs in the kitchen was faulty resulting in ...
read full review
What agent could do to change your mind?
- resolve queries within a week - regularly update tenants on progress without having to be asked first -be fair and transparent with check outs - apologise when service delivery is inadequate
Attached Files
Was this helpful? Yes
Areas covered
  • SE24
  • SW2
  • SE15
  • SW4
  • SE22
  • SW9
  • SE21
  • SW8
  • SE27
  • SW11
  • SE11
  • SW12
  • SE17
  • SW16
  • SE23
  • SW17
  • SE4
  • SW3
  • SE8
  • SE5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 73% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £415,000
  • Max: £875,000

Letting
  • Min: £0
  • Max: £0

UKALA TPOS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 49 6 3 1 8 2 2 1
Staff picture Dwayne
(16)

Staff picture Sebastian
(23)

Staff picture Gemma
(28)

Staff picture Grace
(32)

Staff picture David
(63)

Staff picture Tom
(3)

Staff picture Lewis
(6)

Staff picture Sophie
(6)

Staff picture Ashleigh
(4)

Staff picture Matt
(17)

Staff picture Hanna
(2)

Staff picture Monty
(4)

Staff picture Zanardi
(12)

Staff picture Natalie
(10)

Staff picture Jade
(30)

Staff picture Sam
(1)

Staff picture Josh
(7)

Staff picture Dominic
(9)

Staff picture Sonny
(1)

Staff picture Lucia
(8)

Staff picture Freddie
(0)

Staff picture Audinga
(0)

Staff picture Inez
(0)

Fees

No fees set.
Last updated at 10:26 AM 11/04/2017 by allAgents

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

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