• Dwayne Joynt
    Dwayne Joynt
  • Armond Ghahramani
    Armond Ghahramani
  • Sebastian Toy
    Sebastian Toy
  • Gemma Bone
    Gemma Bone
  • Grace Noton
    Grace Noton
  • Alice Beth McHattie
    Alice Beth McHattie
  • David Cam
    David Cam
  • Tom Bateman
    Tom Bateman
  • Tony Cifuentes
    Tony Cifuentes
  • Lewis Carpenter
    Lewis Carpenter
  • Sophie Daintree
    Sophie Daintree
  • Kay Wilson
    Kay Wilson
  • Ashleigh Martin
    Ashleigh Martin
  • Matt Hope
    Matt Hope
  • Tammy Bayliss
    Tammy Bayliss
  • Hanna Berhanu
    Hanna Berhanu
  • Monty Bampfield
    Monty Bampfield
  • George Byrne
    George Byrne
  • Zanardi Bahi
    Zanardi Bahi
  • Jade Bower
    Jade Bower
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single prope Read full description...rty landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London. From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients. We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Keating Estates Ltd

23 Clapham Common South Side Clapham, London
Greater London
SW4 7AB

020 7720 2113
Jul 13,2017
Minithumbdown
Alice Beth McHattie
By: 'Scott O'Brien Lavender Hill'
Jul 13,2017
0 people found
this helpful
By FAR the BEST agenct I've EVER dealt with. Give this girl a promotion!! She's amazing! Very happy. Scott...
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Comment on agent fees
Nothing they're worth the money.
Was this helpful? Yes
Jul 12,2017
Minithumbup
By: 'Steph'
Jul 12,2017
0 people found
this helpful
David was extremely helpful in making our move happen in Brixton. We were hoping to move in quickly and after finding a property, one week later we had moved in. Highly recommend Keatings Estates as they made the whole moving process very smooth and easy....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 13,2017
Minithumbup
Matt Hope
By: 'Jacquie'
Jun 13,2017
0 people found
this helpful
Matt has recently helped me purchase my first property. He was brilliant throughout; really helpful and informative. He made the whole process really easy and good fun as well. I wouldn't hesitate in recommending Matt to other prospective buyers....
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Was this helpful? Yes
Jun 02,2017
Minithumbup
Alice Beth McHattie
By: 'Jonathan and Diana'
Jun 02,2017
1 people found
this helpful
As we didn't know Clapham, Alice's knowledge of the area and advice was extremely helpful. She quickly grasped what we were looking for and took the time to drive us to specific areas to see a range of properties to help narrow down our search. She was generous with her time and we never felt rushed. We found the right property with her help and she was available throughout the transaction process, returning our calls and answering queries without delay. We would not hesitate to recommend Alice...
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Was this helpful? Yes
Jun 01,2017
Minithumbup
By: 'Joanna'
Jun 01,2017
0 people found
this helpful
Adam was really friendly, helpful and knowledgeable when we were looking for our new place, ensuring that he had plenty of places to show us that would match our requirements. He went out of his way to make sure we got the flat we fell in love with, and was just a genuinely nice person through the process! Would recommend :)...
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2017
Minithumbup
Tom Bateman
By: 'Stuart and Laura'
May 17,2017
0 people found
this helpful
We have had an excellent service from Keating right from the initial valuation through to completion. Their approach to sales and marketing were spot on with offers coming through immediately and a quick sale at a great price. They also handled the subsequent conveyancing period very professionally and patiently. Overall we felt in very good hands and have been genuinely delighted with their service. Would highly recommend and will use again next time!...
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Comment on agent fees
Highly competitive fees
Was this helpful? Yes
May 11,2017
Minithumbup
Monty Bampfield
Dwayne Joynt
By: 'Nia'
May 11,2017
1 people found
this helpful
We recently secured a flat to let in London through Keating Estates. Monty showed us the property initially and arrived on time and prepared for the viewing. He was happy to answer our questions and once we knew we wanted the property he was crucial in helping us put in the offer and secure the place. Both him and Dwayne effectively communicated the requirements for the referencing process, and although there were some difficulties for us here, they were always on hand to explain the problems an...
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Comment on agent fees
Very reasonable fees.
Was this helpful? Yes
Apr 26,2017
Minithumbup
By: 'Amelia'
Apr 26,2017
0 people found
this helpful
Tony and the Keating team have been extremely helpful, professional and reliable throughout our whole experience with them - making the renting process quick and straightforward. Since moving into our flat, their property management team have also been great at sorting any issues quickly and professionally....
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Was this helpful? Yes
Apr 11,2017
Minithumbup
Alice Beth McHattie
By: 'H & B'
Apr 11,2017
0 people found
this helpful
Just bought our first flat through Keatings and were very impressed by Alice. She really took on board the kind of place we were looking for and gave great advice as an agent and resident of the area. We were lucky to find our ideal flat quickly and it even lives up to the lovely photos on the Keatings website. The champagne voucher on completion was an added bonus too!...
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Was this helpful? Yes
Apr 11,2017
Minithumbup
By: 'Carol.'
Apr 11,2017
0 people found
this helpful
David made the process of letting our newly bought flat 100% stress and hassle free from finding the tenants to helping us get the flat ready. Thank you David & Keatings....
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Comment on agent fees
Fees are standard.
Was this helpful? Yes
Apr 10,2017
Minithumbup
David Cam
By: 'Jodie and George'
Apr 10,2017
0 people found
this helpful
David was really helpful with our process everything was explained properly and had a lot of confidence in him . As first time buyers he made the process more relaxed and easy for us. Thankyou...
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Was this helpful? Yes
Apr 03,2017
Minithumbup
By: 'Caroline'
Apr 03,2017
0 people found
this helpful
Adam is a great agent. He really went out of his way to help me get my offer accepted by the landlord and he also help me sort out the reference checks. The whole process was very fast and well executed. He is very nice and professional. It was a pleasure doing business with him and I will definitely recommend him to others....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Sebastian Toy
Lewis Carpenter
By: 'kpscot'
Mar 14,2017
0 people found
this helpful
Keating Estates were brilliant all the way through our sale, from the initial valuation meeting to completion. Sebastian and the rest of the team understood exactly what we needed and got us a price that exceeded our expectations as well as selling our property with the urgency we needed. They also helped us each step of the way with our sale and purchase, even though we weren't purchasing through them. Thoroughly recommend....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Mar 08,2017
Minithumbup
Grace Noton
Dwayne Joynt
By: 'Ruby Miller'
Mar 08,2017
0 people found
this helpful
We have purchased several properties and rented one out through Keatings and at every stage and across the board they have been friendly,professional and efficient. Grace helped us find the perfect properties without wasting time showing us ones 'just for comparison's sake'. The letting team did a great job in finding us excellent tenants and the renting out process has been easy with them. I would recommend doing business with this great team....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 08,2017
Minithumbup
Alice Beth McHattie
By: 'Ailsa'
Mar 08,2017
0 people found
this helpful
I can't recommend Keatings highly enough! They are friendly, efficient and get results. On the valuation, Sebastian was realistic (unlike some others!) and Alice, Gemma, Lewis and Grace were so proactive with conducting viewings and then providing us with feedback. Armond was fantastic when progressing the sale. Thank you!! I will recommend everyone to sell through you!!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 07,2017
Minithumbup
Alice Beth McHattie
By: 'Rod'
Mar 07,2017
0 people found
this helpful
Both Alice and Armond have been great - being a newby to this process, they were very patient and helpful. Professional and charming at the same time. Would happily deal with them again....
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Comment on agent fees
n/a
Was this helpful? Yes
Mar 02,2017
Minithumbup
Dwayne Joynt
By: 'Brad'
Mar 02,2017
0 people found
this helpful
Dwayne has been managing my properties in London for sometime now, great personal service, trustworthy and efficient. Wouldn't use anyone else....
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Comment on agent fees
good
Was this helpful? Yes
Mar 01,2017
Minithumbup
Dwayne Joynt
By: 'Mike'
Mar 01,2017
0 people found
this helpful
Great service by Dwayne and the team. They were accommodating with my schedule, showed the property twice, first to my wife then with myself and children. Documents were all in order and check in was a breeze, all in all a simple move....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 11,2016
Minithumbdown
By: 'Disgruntled'
Dec 11,2016
1 people found
this helpful
We have been waiting for over a month for a return for a deposit we made to secure a listing, one that was rejected by the landlord because we are expecting a baby. The agent actually wrote this in an email. The agent has been non-responsive since, failing to return calls and emails asking about the deposit. Avoid this agent and Keating at all costs....
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Was this helpful? Yes
Dec 23,2015
Minithumbup
By: 'Becky'
Dec 23,2015
0 people found
this helpful
We've had a great experience with Keatings. Will was great in finding us a place and let us know early when something we liked was available. He was really nice when we had an issue with a guarantor and made everything go very smoothly. Once we had our (lovely) flat, Rita took over in managing everything and has been great. We've pestered her about just about everything and she's always been quick to reply and help us get things sorted. We've found Keatings generally v good in getting things ...
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Comment on agent fees
I think the renewal of contract was a lot of money. We didn't mind so much when starting a new tenancy - it's the same everywhere. but โ€š£150 to stay in the same flat when renewing seemed a lot.
Was this helpful? Yes
Dec 18,2015
Minithumbup
By: 'racheloco'
Dec 18,2015
0 people found
this helpful
I can not recommend this estate agent enough. They manage my property and have always been totally honest and fair. The costs are not too high and as soon as there is a problem they let me know and I give the go ahead to get whatever the problem is sorted. The handy men are efficient and repairs are never too pricey. Rita is very very efficient and easy to work with. Dwayne is one of the managers and is great when new tenants come and gives advice on who to choose. In the last 3 1/2 years I have...
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Was this helpful? Yes
Oct 03,2015
Minithumbdown
Dwayne Joynt
By: 'DeirdreM'
Oct 03,2015
2 people found
this helpful
Dreadful service. Property wasn't ready to be occupied as agreed leaving us severely out of pocket. Keating Estates didn't care & Dwayne said 'this happens in 10% of cases' & had no interest in sorting out things with the landlord to find a solution or compensate us....
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What agent could do to change your mind?
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
Attached Files
Comment on agent fees
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
Was this helpful? Yes
Feb 04,2014
Minithumbup
By: 'Camilla'
Feb 04,2014
0 people found
this helpful
Daniel responded incredibly quickly to our email - he was very efficient in reviewing all the maintenance issues we had mentioned and as a result, we have people booked to come and sort out the issues already. Very polite also!...
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Was this helpful? Yes
Jan 21,2014
Minithumbdown
By: 'Chan'
Jan 21,2014
4 people found
this helpful
If you are thinking of renting through Keating estates, I would strongly recommend you go for a new build that requires no work. A complete mess on move in and issues still ongoing after a few months in the "recently decorated" flat!!! The communications have been awful and staff at the company assumes it\'s OK not to return calls or reply to emails. The classic "I\'ll get back to you on that one" and swiftly swept under the carpet. I know estate agents usually have a b...
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Was this helpful? Yes
Jan 03,2014
Minithumbdown
By: 'Tom'
Jan 03,2014
4 people found
this helpful
AWFUL! When we first moved in the kitchen was connected to the mains so you got an electric shock every time you touched the work surface. They have let themselves in unannounced at least three times in the last six months and despite complaints on every occasion. They threw spare keys for the flat in the river (by mistake apparently!), did not apologise and told us to arrange for another set to be cut. They have not carried out very reasonable repairs in the last eight months despit...
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Was this helpful? Yes
Jun 17,2013
Minithumbup
Dwayne Joynt
By: 'Julie TD'
Jun 17,2013
1 people found
this helpful
Thank you so much to both of you for dealing with things as you did. It seems a great team you have there - Dwayne especially, without your help and advice it would have been impossible to continue to let my flat after the hell of the last lot. thank you thank you thank you x :) - I wil buy you both a drink when I am next back....
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Was this helpful? Yes
May 17,2013
Minithumbdown
By: 'Infuriated tenant'
May 17,2013
4 people found
this helpful
Non stop frustration since we moved in to the flat. We had problems with the oven and microwave oven not working at all for about 2months and then later in the tenancy our electric supply to the plugs in the kitchen was faulty resulting in the last 6 weeks if our tenancy having no access to working plugs in the kitchen and having to use extension cords from the rest of our house to keep our fridge and stove working in the kitchen, not to mention having to plug in kettle and toaster and having to...
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What agent could do to change your mind?
- resolve queries within a week - regularly update tenants on progress without having to be asked first -be fair and transparent with check outs - apologise when service delivery is inadequate
Attached Files
Was this helpful? Yes
Areas covered
  • SE24
  • SW2
  • SE15
  • SW4
  • SE22
  • SW9
  • SE21
  • SW8
  • SE27
  • SW11
  • SE11
  • SW12
  • SE17
  • SW16
  • SE23
  • SW17
  • SE4
  • SW3
  • SE8
  • SE5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
82% customers were satisfied with fees 73% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ531,000
  • Max: ยฃ875,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

UKALA TPOS DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 9 4 3 0 4 1 0 1
Dwayne Joynt Dwayne Joynt
Head of Lettings
6 reviews

About Dwayne No description set View full profile
Armond Ghahramani Armond Ghahramani
Sales Manager
26 reviews

About Armond No description set View full profile
Sebastian Toy Sebastian Toy
Sales Manager
6 reviews

About Sebastian No description set View full profile
Gemma Bone Gemma Bone
Sales Negotiator
13 reviews

About Gemma No description set View full profile
Grace Noton Grace Noton
Assistant Sales Manager
7 reviews

About Grace No description set View full profile
Alice Beth McHattie Alice Beth McHattie
Sales Negotiator
6 reviews

About Alice Beth No description set View full profile
David Cam David Cam
Assistant Lettings Manager
8 reviews

About David No description set View full profile
Tom Bateman Tom Bateman
Senior Sales Manager
1 reviews

About Tom No description set View full profile
Tony Cifuentes Tony Cifuentes
Lettings negotiator
2 reviews

About Tony No description set View full profile
Lewis Carpenter Lewis Carpenter
Sales Negotiatior
1 reviews

About Lewis No description set View full profile
Sophie Daintree Sophie Daintree
Senior Property Manager
3 reviews

About Sophie No description set View full profile
Kay Wilson Kay Wilson
Property Manager
4 reviews

About Kay No description set View full profile
Ashleigh Martin Ashleigh Martin
Property Manager
4 reviews

About Ashleigh No description set View full profile
Matt Hope Matt Hope
Sales Negotiator
1 reviews

About Matt No description set View full profile
Tammy Bayliss Tammy Bayliss
Property Manager
0 reviews

About Tammy No description set View full profile
Hanna Berhanu Hanna Berhanu
Property Manager
1 reviews

About Hanna No description set View full profile
Monty Bampfield Monty Bampfield
Lettings Negotiator
1 reviews

About Monty No description set View full profile
George Byrne George Byrne
Sales Negotiatior
0 reviews

About George No description set View full profile
Zanardi Bahi Zanardi Bahi
Lettings Negotiator
0 reviews

About Zanardi No description set View full profile
Jade Bower Jade Bower
Sales Negotiator
0 reviews

About Jade No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 10:26 AM 11/04/2017 by allAgents

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
รขย€ยข We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

รขย€ยข We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

รขย€ยข If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

รขย€ยข We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

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