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    Dwayne Joynt
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    Nicole Westbury Harris
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    Natalie David
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    Will Barnes
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    Rita Uzingeryte
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Keating Estates Ltd

25 Clapham Common South Side Clapham, London
Greater London
SW4 7AB

0207 7202113

Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
We've had a great experience with Keatings. Will was great in finding us a place and let us know early when something we liked was available. He was really nice when we had an issue with a guarantor and made everything go very smoothly. Once we had our (lovely) flat, Rita took over in managing everything and has been great. We've pestered her about just about everything and she's always been quick to reply and help us get things sorted. We've found Keatings generally v good in getting things ...
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Comment on agent fees
I think the renewal of contract was a lot of money. We didn't mind so much when starting a new tenancy - it's the same everywhere. but ‚£150 to stay in the same flat when renewing seemed a lot.
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Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
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I can not recommend this estate agent enough. They manage my property and have always been totally honest and fair. The costs are not too high and as soon as there is a problem they let me know and I give the go ahead to get whatever the problem is sorted. The handy men are efficient and repairs are never too pricey. Rita is very very efficient and easy to work with. Dwayne is one of the managers and is great when new tenants come and gives advice on who to choose. In the last 3 1/2 years I have...
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Was this helpful? Yes
Oct 03,2015
Minithumbdown
By:
Oct 03,2015
1 people found
this helpful
Dreadful service. Property wasn't ready to be occupied as agreed leaving us severely out of pocket. Keating Estates didn't care & Dwayne said 'this happens in 10% of cases' & had no interest in sorting out things with the landlord to find a solution or compensate us....
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What agent could do to change your mind?
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
Comment on agent fees
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
Was this helpful? Yes
Feb 04,2014
Minithumbup
By:
Feb 04,2014
0 people found
this helpful
Daniel responded incredibly quickly to our email - he was very efficient in reviewing all the maintenance issues we had mentioned and as a result, we have people booked to come and sort out the issues already. Very polite also!...
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Jan 21,2014
Minithumbdown
By:
Jan 21,2014
3 people found
this helpful
If you are thinking of renting through Keating estates, I would strongly recommend you go for a new build that requires no work. A complete mess on move in and issues still ongoing after a few months in the "recently decorated" flat!!! The communications have been awful and staff at the company assumes it\'s OK not to return calls or reply to emails. The classic "I\'ll get back to you on that one" and swiftly swept under the carpet. I know estate agents usually have a b...
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Jan 03,2014
Minithumbdown
By:
Jan 03,2014
3 people found
this helpful
AWFUL! When we first moved in the kitchen was connected to the mains so you got an electric shock every time you touched the work surface. They have let themselves in unannounced at least three times in the last six months and despite complaints on every occasion. They threw spare keys for the flat in the river (by mistake apparently!), did not apologise and told us to arrange for another set to be cut. They have not carried out very reasonable repairs in the last eight months despit...
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Was this helpful? Yes
Jun 17,2013
Minithumbup
By:
Jun 17,2013
0 people found
this helpful
Thank you so much to both of you for dealing with things as you did. It seems a great team you have there - Dwayne especially, without your help and advice it would have been impossible to continue to let my flat after the hell of the last lot. thank you thank you thank you x :) - I wil buy you both a drink when I am next back....
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May 17,2013
Minithumbdown
By:
May 17,2013
3 people found
this helpful
Non stop frustration since we moved in to the flat. We had problems with the oven and microwave oven not working at all for about 2months and then later in the tenancy our electric supply to the plugs in the kitchen was faulty resulting in the last 6 weeks if our tenancy having no access to working plugs in the kitchen and having to use extension cords from the rest of our house to keep our fridge and stove working in the kitchen, not to mention having to plug in kettle and toaster and having to...
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What agent could do to change your mind?
- resolve queries within a week - regularly update tenants on progress without having to be asked first -be fair and transparent with check outs - apologise when service delivery is inadequate
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 2 4 0 0 0 0 0 0
Dwayne Joynt - no image available Dwayne Joynt
Lettings Manager
2 reviews

About Dwayne No description set View full profile
Nicole Westbury Harris - upload your photo Nicole Westbury Harris
1 reviews

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Natalie David - upload your photo Natalie David
1 reviews

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Antonio Cifuentes - upload your photo Antonio Cifuentes
2 reviews

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Sun casino Casino - upload your photo Sun casino Casino
2 reviews

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Will Barnes - upload your photo Will Barnes
1 reviews

About Will No description set View full profile
Rita  Uzingeryte - no image available Rita Uzingeryte
Property Manager
2 reviews

About Rita No description set View full profile

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