Salford Quays, Manchester, M50
4.6/5, 117 reviews
93% recommended
80% sales valuation accuracy
91% sales fee satisfaction
83% lettings valuation accuracy
92% lettings fee satisfaction
Julie Twist Properties is location in three prominant locations within Manchester, covering Central Manchester, Ancoats and Salford Quays. All the office compliment each other dealing with the apartment market for sales, lettings, property management, new homes and have an inhouse maintenance team. show more Julie Twist Properties is location in three prominant locations within Manchester, covering Central Manchester, Ancoats and Salford Quays. All the office compliment each other dealing with the apartment market for sales, lettings, property management, new homes and have an inhouse maintenance team.
Julie Twist the City Centre Property Specialist

Opening Hours
Address

Julie Twist Properties
Sovereign Point, 31 The Quays
Salford,Manchester
Greater Manchester
M50 3AX
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 91% £87,000 £462,500
Lettings 83% 92% £625 £1,499
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 1 50 6 15 0 24 0 4 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS
Latest Properties

No Properties

Images & Videos

“I rang Julie Twist on Friday and spoke to Fil......”

Share on :
Sep 16,2019
Minithumbup
By: 'Denise Apsley'
Sep 16,2019
0 people found
this helpful
I rang Julie Twist on Friday and spoke to Fil who came out the next day to assess our property and took photos. On Sunday I received an email saying the property was live online. By Monday there were a number of viewing organised and ...
read full review
Was this helpful? Yes

“Thank you for your help...”

Share on :
Jun 18,2019
Minithumbup
By: 'Eric'
Jun 18,2019
0 people found
this helpful
Thank you Ani for your help and finding my dream home. We really appreciate all you have done for us. Many thanks Eric...
read full review
Comment on agent fees
Not applicable to the buyer, we offered to pay for the service helping us to find a property.
Was this helpful? Yes

“Poor service...”

Share on :
Apr 17,2019
Minithumbdown
By: 'Andrewnn'
Apr 17,2019
0 people found
this helpful
Leave you standing outside an appointment and tell you when you ring that the property was let two days ago despite having a text confirming the appointment an hour before the meet. Seriously under performing agent...
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
By: stacie wright
Apr 22, 2019
View all comments (1)
Dear Andrewnn. Thank you for letting us know about this. Feedback helps us tackle issues and become a better business.Please accept my most sincere apologies for this matter and know that I am looking into the issue to see what had happened. ...

“A great company...”

Share on :
Feb 06,2019
Minithumbup
By: 'James'
Feb 06,2019
0 people found
this helpful
I recently moved into an apartment, with Julie Twist as the letting agent. From start to finish, their approach was friendly, professional and incredibly prompt. All questions were answered via email almost immediately, and staff were always happy to help. If you see a property ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Yvonne Cook
Feb 07, 2019
View all comments (1)
Thank you so much for lovely comment James, always happy to help ...

“Great service...”

Share on :
Jan 22,2019
Minithumbup
By: 'Gordo'
Jan 22,2019
0 people found
this helpful
Carol was excellent through out our stay at the property from the check in all the way through to the check out. She was able to help us with all queries we had and was always friendly and warm to deal with....
read full review
Comment on agent fees
I felt the fees were in line if not lower than the industry standard
Was this helpful? Yes
By: Carol
Jan 23, 2019
View all comments (1)
It was my pleasure, if you are ever looking again please come and see us, all the best Carol ...

“Very responsive...”

Share on :
Dec 14,2018
Minithumbup
By: 'Yuchen'
Dec 14,2018
0 people found
this helpful
The most impressive thing during my purchase process is the selling team is so responsive. Kelly Davenport took us to view the flat first. There was some communication misunderstanding but other than that Kelly is very friendly and efficient. Ani Kraja then took over from ...
read full review
Comment on agent fees
I didn’t pay anything to the agent as a buyer
Was this helpful? Yes
By: Paul
Dec 14, 2018
View all comments (1)
Hi Yuchen, thank you for your lovely review and your custom, we hope to work will you in the future, we are seriously considering not referring our clients to the solicitors you used Have a lovely Christmas and New Year Paul, Ani & Kelly. ...

“Tenant Source...”

Share on :
Sep 11,2018
Minithumbup
By: 'Andy Parton'
Sep 11,2018
0 people found
this helpful
I used the Salford Quays office to find a tenant for a flat I have recently acquired in the area. I have a large portfolio so know what I am looking for in an agent I dealt mainly with Kelly or Yvonne and was perfectly ...
read full review
Comment on agent fees
average
Was this helpful? Yes
By: Yvonne Cook
Sep 12, 2018
View all comments (1)
It was lovely to help find new tenants for you. Hopefully we will be able to help with more in the future. ...

“CAROL WORTHINGTON...”

Share on :
Aug 02,2018
Minithumbup
By: 'DAVID BOOTH'
Aug 02,2018
2 people found
this helpful
CAROL HAS HELPED ME WITH THE MAINTENANCE AND MANAGEMENT OF 302 IMPERIAL POINT WHILST I WAS THE OWNER. SHE HAS BEEN PROMPT, EFFICIENT, COURTEOUS AND FRIENDLY AND A WORTHY REPRESENTATIVE OF JULIE TWIST...
read full review
Comment on agent fees
AFFORDABLE
Was this helpful? Yes
By: Carol
Aug 03, 2018
View all comments (1)
Thank you David its been my pleasure, you have been a lovely landlord to work with, take care Carol ...

“Suliman review...”

Share on :
Jul 20,2018
Minithumbup
By: 'Suliman'
Jul 20,2018
0 people found
this helpful
I would strongly thanks Kelly, she was truly helpful and friendly, she helped me seance I was abroad and record a video for the flat. I give 10/10 to here cooperation. She let me move in earlier.Also I would not forget Yvonne she was also ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very helpful and professional...”

Share on :
May 09,2018
Minithumbup
By: 'Ellen stockton'
May 09,2018
0 people found
this helpful
Jack has been exceptionally helpful from the viewing tomhsnding over keys. Always made himself available for return visits to the flat and kept me informed throughout the process. Highly recommended...
read full review
Comment on agent fees
Very reasonable for time they spent with me
Was this helpful? Yes
By: jack stabler
May 10, 2018
View all comments (1)
Thank you so much for the Review Ellen, much apprecaited. I will see you on Friday! have a nice week ...

“Competant professional and friendly...”

Share on :
May 08,2018
Minithumbup
By: 'Alistair Rose'
May 08,2018
0 people found
this helpful
A very professional and comprehensive level of support to me as a landlord and with helpful support to match prospective tenants. An asset to Julie Twist and a good representative for the property services they provide....
read full review
Comment on agent fees
okay
Was this helpful? Yes
By: Jack stabler
May 08, 2018
View all comments (1)
Thank you very much alistair, enjoy helping you find tenants for your properties. Kind regards jack Stabler ...

“Excellent...”

Share on :
May 03,2018
Minithumbup
By: 'Sean & Katie'
May 03,2018
0 people found
this helpful
Excellent customer service very welcoming. Our agent Jack is very humbling well presented always with a smile and has been a joy to meet. We have been kept well updated throughout the process from the start to the beginning of our new chaper living in ...
read full review
Comment on agent fees
All fees have been made clear from the start very happy
Was this helpful? Yes
By: Jack Stabelr
May 08, 2018
View all comments (1)
Thank you for the lovely review, i hope your settling in well ...

“Going beyond...”

Share on :
May 03,2018
Minithumbup
By: 'John Guest'
May 03,2018
0 people found
this helpful
First class service across the board from Julie Twist Properties, with special thanks to Helen Bowers and Carol Worthington for efficiently and effectively managing the day to day - the perfect choice for me as an overseas landlord....
read full review
Comment on agent fees
Fees represent good value
Was this helpful? Yes
By: Carol
May 03, 2018
View all comments (1)
Hi John That was very nice surprise, its our pleasure to look after you Carol ...

“A tenacious team who fully supported my difficult sale...”

Share on :
Apr 25,2018
Minithumbup
By: 'Ms Kay Twine'
Apr 25,2018
0 people found
this helpful
My sale was complicated by an exiting tenant who had somewhat damaged the property and then it was embroiled in the post Grenfell Tower cladding issues. This team was brought in post Andrew scoffings departure and were professional from the start. They led when was ...
read full review
Comment on agent fees
Appropriate for the job and we'll earned
Was this helpful? Yes
By: Kelly Davenport
Apr 25, 2018
View all comments (1)
Thank you for your comments they are really appreciated. This sale was a real team effort with yourself, the buyer, myself and Paul all working together to get the sale through. We wish you all the best for the future. ...

“Efficient and Courteous...”

Share on :
Apr 11,2018
Minithumbup
By: 'Lorraine Carter'
Apr 11,2018
0 people found
this helpful
Following a leak from a neighbour's flat ...just as we were going holiday, Carol stepped in and sorted everything. Even to the point of emailing me whilst i was away to say it was resolved.Carol's efficiency really put our mind at rest. Thank you ...
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
By: Carol
Apr 11, 2018
View all comments (1)
Hi Lorraine, it was my pleasure, i wanted you to enjoy your holiday without worryinng about the leak, glad you had a lovely time and you have mu number if it leaks again take care Carol ...

“Very Helpful...”

Share on :
Mar 26,2018
Minithumbup
By: 'Andrea'
Mar 26,2018
0 people found
this helpful
Jack was very helpful as we worked between Julia Twist and our landlord to prepare to move out of our flat and back to America. He always courteously answered my questions and quickly responded to any emails I sent. I would definitely work with him ...
read full review
Was this helpful? Yes

“Property Exit Review...”

Share on :
Mar 26,2018
Minithumbup
By: 'Matt B'
Mar 26,2018
0 people found
this helpful
I have recently completed my lease and would like to thank Carol for her efficient and timely manner in dealing with the return of my deposit, in full might I add. Carol has always been extremely helpful, very friendly and overall a pleasure to deal ...
read full review
Was this helpful? Yes

“Very good so far...”

Share on :
Mar 15,2018
Minithumbup
By: 'Lauren'
Mar 15,2018
0 people found
this helpful
Jack has been great. He's been nothing but helpful, accommodating and informative during our application process. He is really happy to help which is great and has made us feel really as ease with everything....
read full review
Comment on agent fees
Only thing I was slightly annoyed about was having to pay the £20 for credit reference checks. However, I do understand this is to do with government scheme and not set by the letting agency
Was this helpful? Yes

“Jack has been excellent. The property itself is the best ......”

Share on :
Mar 14,2018
Minithumbup
By: 'Bethany'
Mar 14,2018
0 people found
this helpful
Jack has been excellent. The property itself is the best I've seen by far and I've been doing viewings for a while now. But Jack was also a great part of finding this flat, as I had found myself in a sticky situation and needed ...
read full review
Comment on agent fees
The only fee I'm not sure about is having to pay to extend your tenancy, surely if you love the place and have been good tenants you should be allowed to extend the tenancy without paying again.
Was this helpful? Yes
By: Jack Stabler
Mar 14, 2018
View all comments (1)
Thank you so much for the review Bethany, I really appreciate this! it has been a pleasure helping you secure a property and move in quickly. If you need any assistance please let me know, Kind Regards Jack Stabler ...

“Jack was fantastic in helping me find a flat in ......”

Share on :
Mar 07,2018
Minithumbup
By: 'Kate'
Mar 07,2018
0 people found
this helpful
Jack was fantastic in helping me find a flat in Media City! I had travelled up 5 hours from Norwich to find a flat in one afternoon before heading back home which was obviously a difficult task (!) but Jack was the first agent we met with ...
read full review
Was this helpful? Yes
By: Jack Stabler
Mar 07, 2018
View all comments (1)
Thank you so much for the Lovely Review, i look forward to helping you go through the process for the property you are moving into. if you have any questions please do not hesitate to contact me on 0161 827 9602 or rentals@julietwist.co.uk, have a great day. ...

“Drove 30 mins each way to Manchester for my first viewing ......”

Share on :
Mar 05,2018
Minithumbdown
By: 'Lauren'
Mar 05,2018
0 people found
this helpful
Drove 30 mins each way to Manchester for my first viewing with Julie Twist estate agents, waited around for a long time and no one turned up for the viewing! Called the estate agents contact number with no luck and emailed too. Got a response back ...
read full review
Comment on agent fees
Not got that far
Was this helpful? Yes
By: Jack stabler
Mar 06, 2018
View all comments (1)
Hello Lauren, in relation to this I do apologise regarding what has happened i will send you a video of the apartment tomorrow, if you would like to re-arrange the appointment please let me know and I will contact you tomorrow regarding this. ...

“My girlfriend and I had our first ever viewing with ......”

Share on :
Feb 27,2018
Minithumbup
By: 'Alexander Hill'
Feb 27,2018
0 people found
this helpful
My girlfriend and I had our first ever viewing with Julie Twist yesterday, and it was the best accommodated viewing I've ever had. Arranging a viewing was quick and easy compared to most other Manchester agents. Jack, who showed us around, knew the property inside ...
read full review
Comment on agent fees
Good - very respectable and lower than many rival agents. Everything is explained in detail.
Was this helpful? Yes
By: Jack Stabler
Feb 27, 2018
View all comments (1)
Thank you very much for the lovely review Alex, we can hopefully get the property tied up for you, if you have any questions about the property we seen or would like to proceed please let me know. Kind Regards Jack Stabler ...

“Best agent I have used in Manchester, very approachable and ......”

Share on :
Feb 22,2018
Minithumbup
By: 'Lucy'
Feb 22,2018
0 people found
this helpful
Best agent I have used in Manchester, very approachable and efficient service throughout my tenancy. They made a complicated and stressful complication at the end of my tenancy much easier to manage. They have been open and honest throughout my tenancy and it will be ...
read full review
Comment on agent fees
The standard rate for Manchester
Was this helpful? Yes
By: Carol
Feb 22, 2018
View all comments (1)
Thank you Lucy, you have been a lovely tenant, I wish you all the best and come in and see us if you ever are in the Quays Carol ...

“I have to say that I was IMMENSELY impresssed with ......”

Share on :
Feb 20,2018
Minithumbup
By: 'Stephen'
Feb 20,2018
0 people found
this helpful
I have to say that I was IMMENSELY impresssed with their services. I rang five agents on the first day of the enquiry and three days later four had not replied despite me quoting the very property I was interested in! Jack listened to my ...
read full review
Comment on agent fees
Reasonable and realistic
Was this helpful? Yes
By: Jack Stabler
Feb 20, 2018
View all comments (1)
Thank you very much for the review Stephen, I hope that your application goes through for you successfully, if not you can always give me a call and i can help you with your property search and hopefully find you a great property. ...

“Carol was extremely helpful in finalising the move to my ......”

Share on :
Jan 30,2018
Minithumbup
By: 'Greg'
Jan 30,2018
0 people found
this helpful
Carol was extremely helpful in finalising the move to my new property. I found her very helpful ,and very efficient all done with a friendly courteous manner...
read full review
Was this helpful? Yes

“Both Carol;and Jack are efficient, responsive, flexible and professional ......”

Share on :
Jan 25,2018
Minithumbup
By: 'Gallica Relocation'
Jan 25,2018
0 people found
this helpful
Both Carol;and Jack are efficient, responsive, flexible and professional but friendly. As a relocation agent we view properties with clients who may only be in Manchester for a day to find a place to live so gaining access to a property at a particular ...
read full review
Was this helpful? Yes
By: Carol
Jan 25, 2018
View all comments (1)
I was our pleasure to help with a perfect apt for your client and we worked well together to make it nice and smooth for him. ...

“I recently sold a studio apartment using Julie Twist Properties ......”

Share on :
Jan 19,2018
Minithumbup
By: 'Stephen Halliwell'
Jan 19,2018
0 people found
this helpful
I recently sold a studio apartment using Julie Twist Properties at Salford Quays. I had let out this apartment using JTP as management agents for the past 11 years and had been impressed by their overall service. I hardly ever had any rental void periods. My ...
read full review
Comment on agent fees
The selling fee was above average, but the service was good.
Was this helpful? Yes

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 3:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Handling Procedures
1. Any complaints to be dealt with under this procedure should be in writing.

2. The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.

3. Your complaint will be acknowledged within 3 working days of receiving the initial complaint.

4. You complaint will then be fully investigated and a detailed written response will be made.

5. If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.

6. In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter. The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX. Tel: 01722 333306 Fax: 01722 332296.
Last updated at 1:39 PM 10/06/2019 by Julie Twist

Awards won by Julie Twist Properties, Manchester M50 3AX


As Seen On

Get in touch with

Julie Twist Properties

Branch - Salford Quays, Manchester, M50