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    Paul Sutermire
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    Yvonne Shaw
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    Julie Twist
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    Paul Sutemire
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    Sarah Leach
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    Rebecca Dick
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    Sarah
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    Filippo Bennardo
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    David Lockwood
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    Jack Stabler
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    Ani Kraja
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    Martin Adams
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    Kelly Davenport
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    Yvonne
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    Sian Davenport
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    Olivia
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    Franc Grishaj
No description for branch.
Julie Twist Properties

237-239 Deansgate Manchester
Greater Manchester
M3 4EA

0161 834 8486

Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
David came when needed to replace two smoke alarms, he was very prompt, professional and friendly. The job was done in no time and Dave explained exactly what was being done and why. Thank you very much....
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Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
We purchased a new apartment in Salford Quays with the assistance of Kelly & Paul. They kept us apprised of the status of the building work from start to finish over a 20-month period of time, helping to facilitate a smooth & rapid completion process. We were so happy with Julie Twist's service levels during the property purchase process that we decided to appoint them as our letting agent too. As expats, we needed an agent whom we could trust to look after our best interests & our p...
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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I am extremely pleased with the service we've received wig Julie Twist properties. I have had constant replies and everyone I have spoken to/dealt with has been more than helpful. Sian Davenport has responded so fast to all my emails and queries within the hour. Franc who showed us the property is the nicest and helpful property consultant I have ever met. He went above and beyond his role, He is a real credit to your company! Will definitely recommend and use Julie Twist properties in the futur...
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Great service and advise, great support throughout the decision process especially with help from Franc Grishaj!
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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I met Rebecca Dick when she came to do the valuation of our flat and was very impressed with her professional and friendly approach. Once our offer was accepted, Paul Sutermire took over the sale process. We were kept informed of the progress, took our phone calls and always do what he said he will do. Thank you so much to the sales team at Julie Twist, Deansgate for all your hard work!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
0 people found
this helpful
We were relatively happy with Julie Twist Properties until we moved in; that is when communicating with them has become harder and harder. Let's start with the positive notes. The main positive aspect of renting a property with Julie Twist was that they allowed us to take the property off the market immediately after viewing it, rather than collecting several offers (we've found this often means that you have to offer more than the advertising price). We were also happy that they open on Sunday...
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Comment on agent fees
Fees are in line with the market as far as we can tell
Was this helpful? Yes
By: Martin Adams
Dec 01, 2016
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Hi Anna, Thank you for your review we take on board all feedback positive or negative and anything in between! I have checked all of our correspondence on your file and can see that all the maintenance issues your reported to us were dealt with promptly the only delay was the landlords approval which is always required. With regards to the energy supplier all properties start with one supplier it is then up to the occupant of the property to decide whether to stay with that supplier or move to a....
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Margaret is quite possibly the finest individual on the face of the planet. One day no hot water, next sorted!!...
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Since first moving in we have had a few minor issues with our property, however, Margret has been very punctual and helpful at getting maintenance issues sorted....
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Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
The service is average to low. When we arrived at the flat for the first time it was dirty and we didn't have a second fob (it took them more than a month to replace it). The landlord was sent a letter from an authority over some undue payments on the flat and the agency said, it was ok. But it is clear this could affect our permanency in the flat. The agency has a 24 hour maintenance service (which mainly means that they will answer a call 24/7) but it doesn't solve the issues you may have, ...
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Comment on agent fees
The fees are higher than the ones I have paid before
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Just finished my tenancy via this agent. Generally acceptable service throughout, nothing above average though. Margaret from maintenance was the most helpful. Rating 1 star because my opinion of them dropped massively after being charged (amongst other things) £90 from my deposit for replacing the bath sealant, and being told they are using an £18 tube of silicone as they don't use substandard products. Which surprises me as I'm sure the sealant was done just before I moved in and w...
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Great service from the moment we found the property online to moving in. Communication with Sian was always quick, friendly and informative and Yvonne was very helpful with helping getting the move in sorted....
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Comment on agent fees
Inline with standard fees I believe
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Excellent customer service. Both Helen and Sian have been really helpful through out the whole process. Nothing was too much for them. Highly recommended!...
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Called the office to have repair work done in the bathroom. Dave Lockwood arrived at the premises within 30 minutes and found the problem. Back early the next morning and started repair on the toilet area. Whole job was completed in 2 days - very well and very tidy. Excellent work - would recommend David to everyone....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Dave came round and fixed our leak within 30mins late in the evening and was very pleasant and efficient. He then quickly came round the next day to mop the carpet and reseal the bathroom. Highly recommend....
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Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
A maintenance issue I had was dealt with quickly and professionally. The response to my message was prompt, informative, and nice....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Julie Twist have recently found a new professional tenant for one of our rental properties and handled some repairs matters for us beyond the call of duty. I have dealt with Yvonne, Margaret and Martin who have been polite and professional throughout and ensured that our new tenant is happy in their new home from day one....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Great service - very friendly, fast, and helpful. Key broke off in a lock, and Darren was around within half an hour to get a new one fitted, and help out with some other things too. Nice guy, quality service....
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Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
Friendly staff,useful first day check in service. Will recommend to others. Everything did very quick as well. Overall is good as well....
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Comment on agent fees
Agent fee is slight expensive, but acceptable
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
This feedback is a result of a recent change of tenant. The ongoing updates of viewings booked is excellent allowing one to gauge the level of interest. Fillipo provided good feedback on offers received and advised accordingly. Helen responded as usual to any queries in her cheerful professional manner which I know, based on previous experience, will continue throughout the tenancy. There is however one negative in the process, namely the quality of cleaning between lets.This was poor requiring ...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Thanks for the great support and service. JT friendly team did their best before and after moving to my apartment. If you are new in Manchester and don't know where to start just phone them up or enter one of their branches in Manchester. I can assure you that they will find the right property for you. Thank you again....
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By: Yvonne Cook
Sep 19, 2016
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Thank you for your lovely comments, great to know we are providing you a great service....
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
It was a pleasure dealing with Margaret as she was super friendly, professional and totally helpful on the several occasions I needed her help. Margaret always got back to me when she said she would and if unable to resolve something herself then arranged for someone else to resolve the issue. Thank you for being reliable and going above and beyond - this was greatly appreciated. 5 Star service ! Sarah...
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Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
1 people found
this helpful
Paul & Kelly have been so helpful and professional. Thank you guys so much, it wasn't an easy one and would definitely recommend the company on the back of the service I received....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Kelly Davenport
Sep 19, 2016
View all comments (1)
Thank you for your review, your comments are very much appreciated. Good luck with the new apartment and you know where we are for any assistance in the future.....
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Our solicitor proved to be dragging her heels in every aspect of the sale. This was very stressful. Paul constantly chased each query with the solicitor and reported back to myself....
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Comment on agent fees
as expected
Was this helpful? Yes
By: Paul
Sep 22, 2016
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Thank you you for the review. I am glad we managed to get here in the end! :-)....
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
They staff at Julie Twist were a pleasure to deal with and I found them a lot more helpful than other agents I have used recently. I had a lot of help form Sarah and Paul and they were always ready to assist with the property issues I had. Would highly recommend using Julie Twist....
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Comment on agent fees
not relevant
Was this helpful? Yes
By: Paul
Sep 22, 2016
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Thank you for the kind comments Aaron, it was a pleasure working with you. Thanks Paul....
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Nice service attitude and good property. I would recommend this agent. This is my first time to rent a property through the agent....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 14,2016
Minithumbup
By:
Aug 14,2016
1 people found
this helpful
David has done some fantastic work for us. He first came and fixed our broken toilet which now works perfectly (it no longer overflows). On the same visit we indicated that our shower was broken- it would not provide a consistent temperature. David said that he'd come out again and replace the shower for a new one which he did. The work has been completed on time, with no fuss, to a high professional standard. David also provides friendly customer service. I'd recommend David as a contractor ...
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By: David Lockwood
Aug 15, 2016
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Hello Karl, Thank you very much, It's great to get positive feedback, much appreciated David.....
Aug 10,2016
Minithumbup
By:
Aug 10,2016
1 people found
this helpful
Leigh has been really helpful with any problems that I have had and responding to me quickly and updating me on progress regularly. Thank you for all your help :)...
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By: Leigh
Aug 10, 2016
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Thank you so much for your kind comments Amy, you were so patience throughout your despot return. We always do our best to ensure that tenants deposits are returned as fast as possible and with minimal fuss!............
Aug 10,2016
Minithumbup
By:
Aug 10,2016
1 people found
this helpful
Darren was in my apartment to paint the lounge and put up my pictures. His customer service was outstanding and He was professional and courteous and respectful at all times. After completing the work he left the rooms clean and tidy. Thank you Julia March...
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By: Darren Denton
Aug 10, 2016
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Hi Julia, thank you very much for you kind comments, very much appreciated, Darren :)....
Aug 03,2016
Minithumbup
By:
Aug 03,2016
1 people found
this helpful
Moving in was made easy, professional and friendly by Yvonne. She mentioned she had worked for JT for years and you could tell! . The process was explained clearly and she has always been in hand post moving in for the little things I had forgotten to ask! I really love the apartment and am already hoping to stay after the initial 6month tenancy . Thanks to Yvonne and team for making it possible. The welcome pack with all contacts and guidance is also really good but much less important than the...
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Comment on agent fees
Slightly higher than most
Was this helpful? Yes
By: Yvonne Cook
Aug 03, 2016
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Thank you so much Michael for your lovely comments, i am so glad you are enjoying the property and hope you stay with us for a long time. It was a pleasure meeting you and welcome to your new home Kind Regards Yvonne....
Jul 28,2016
Minithumbup
By:
Jul 28,2016
1 people found
this helpful
Kelly has been really helpful throughout the whole process. From selecting properties for me to view & then updating me on progress. I cannot fault her professionalism....
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Comment on agent fees
N/A
Was this helpful? Yes
By: kelly
Aug 02, 2016
View all comments (1)
Thank You Lesley for your comments, its a pleasure to help you find properties knowing what you like. I look forward to helping you search for the next one!....
Jul 23,2016
Minithumbup
By:
Jul 23,2016
1 people found
this helpful
I have been looking at a number of properties through a number of different agents for around a year now and I have finally purchased the house of my dreams through another agents. I would like to say however, I did look at a number of properties through Julie Twist and dealt directly with Jack Stabler. Throughout the process his professionalism, enthusiasm and attentiveness were outstanding from start to finish. His knowledge was also second to none and he could not do enough for myself in help...
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Was this helpful? Yes
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M24
  • M5
  • M50
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £91,000
  • Max: £270,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 5 78 15 30 0 36 1 9 4
Paul Sutermire - upload your photo Paul Sutermire
8 reviews

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Yvonne Shaw - upload your photo Yvonne Shaw
15 reviews

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Julie Twist - upload your photo Julie Twist
3 reviews

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Paul Sutemire - no image available Paul Sutemire
Sales Department
35 reviews

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Sarah Leach - no image available Sarah Leach
Sales Negotiator
8 reviews

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Rebecca Dick - no image available Rebecca Dick
Sales Consultant
20 reviews

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Sarah  - upload your photo Sarah
3 reviews

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Filippo Bennardo - no image available Filippo Bennardo
Lettings Negotiator
10 reviews

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David Lockwood - upload your photo David Lockwood
7 reviews

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Jack Stabler - no image available Jack Stabler
lettings administrator
8 reviews

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Ani Kraja - no image available Ani Kraja
Office Manager
0 reviews

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Martin Adams - upload your photo Martin Adams
2 reviews

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Kelly Davenport - upload your photo Kelly Davenport
6 reviews

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Yvonne  - upload your photo Yvonne
2 reviews

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Sian Davenport - upload your photo Sian Davenport
4 reviews

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Olivia  - upload your photo Olivia
5 reviews

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Leigh Johnson - upload your photo Leigh Johnson
5 reviews

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Helen Bowers - upload your photo Helen Bowers
7 reviews

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Yvonne Cook - upload your photo Yvonne Cook
6 reviews

About Yvonne No description set View full profile
Margaret Proctor - upload your photo Margaret Proctor
13 reviews

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Darren Denton - upload your photo Darren Denton
5 reviews

About Darren No description set View full profile
Franc Grishaj - upload your photo Franc Grishaj
1 reviews

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Job vacancies

Please see a list of jobs available

Fees

https://julietwist.co.uk/property_to_rent/tenants-information-fees/
Last updated at 2:28 PM 22/09/2016 by Julie twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist

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