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    Paul Sutermire
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    Julie Twist
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No description for branch.
Julie Twist Properties

237-239 Deansgate Manchester
Greater Manchester
M3 4EA

0161 834 8486
Sep 15,2017
Minithumbup
Helen Bowers
By: 'client'
Sep 15,2017
0 people found
this helpful
Helen Bowers is very efficient and most helpful at all times. She replies promptly to emails and follows up quickly on any queries that arise...
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Comment on agent fees
good
Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Thanks for the review! It would be much appreciated if you could advise which property this relates to as it's always nice to know which Landlords have written the review. Thank you! Helen Bowers. ...
Sep 08,2017
Minithumbup
Filippo Bennardo
By: 'Kyrstie'
Sep 08,2017
0 people found
this helpful
Fil is brilliant. He kept me informed at all stages of letting the properly and the agents let me know whenever they were showing the property. Julie Twist communicate well with their landlords and I've been really impressed with the service I've received from them so far....
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Comment on agent fees
The fees are similar to other agents. They may be higher than one or two of the other Estate Agents but I feel they are worth the extra for the level of service you receive and the feeling of comfort you get knowing they are dealing with your business.
Was this helpful? Yes
By: Filippo Bennardo
Sep 20, 2017
View all comments (1)
Thank you for the positive feedback Kyrstie. Always here to help. Many thanks, Fil ...
Sep 07,2017
Minithumbup
Helen Bowers
By: 'Anna'
Sep 07,2017
0 people found
this helpful
Moved in to a rented property, process mostly easy but we were told a move in date that was changed with two days notice causing significant amounts of hassle. Had some difficulty getting things asked for from the landlord, but overall they are helpful and quick with communication...
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Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Hi Anna, we appreciate your honest feedback & always happy to assist you! Regards, Helen Bowers. ...
Sep 04,2017
Minithumbup
Rebecca Dick
By: 'Ed'
Sep 04,2017
0 people found
this helpful
Rebecca followed up promptly to all emails and Phone calls, and advised on the way to the a the best deal, and it produced a much better result than I expected....
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Comment on agent fees
It's the market rate, and they closed a great deal, so I'm happy
Was this helpful? Yes
Sep 01,2017
Minithumbup
Paul Sutermire
By: 'Saford seller'
Sep 01,2017
0 people found
this helpful
Paul was outstanding. Paul kept us informed at every stage of the sale of our property. When issues arose between the conveyancing solicitors he was most helpful in moving things along. He was curteous, always responsive, understanding and helped us enormously in the sale of our flat....
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Comment on agent fees
We were happy with the agent fees as we do not think we would not have got as good a price without his expertise and contacts.
Was this helpful? Yes
By: Paul
Sep 19, 2017
View all comments (1)
Thank you for your kind words Karl, it was a pleasure to help with the sale. All the best Paul ...
Aug 23,2017
Minithumbup
Sian Davenport
Helen Bowers
By: 'Karolina'
Aug 23,2017
0 people found
this helpful
I must admit I was pretty impressed by the services provided by this agency. Regardless of the fact that there has been a slight delay in completing the paper work, still both Sian and Helen were very friendly, always helpful and responsive. My requests for information have never been left unanswered and everything that have been done was very transparent. Comparing to other agencies I have dealt with here in UK, I was very surprised by the professionalism of the Julie Twist staff. Of course the...
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Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thank you for the lovely review Karolina! It has been a pleasure dealing with you throughout the move in process & hope you continue to enjoy your experience with us. Kind Regards, Helen Bowers. ...
Aug 21,2017
Minithumbdown
Julie Twist
By: 'Nomeimporta'
Aug 21,2017
1 people found
this helpful
Is unacceptable that from the deposit they take you money for things that the previous tenants did; that they don't give any notice that your are going to have visits; that for the references you have to pay and they don't fix the broken things. We are paying too much rent for the house that is old and with broken things. The agent Sandira Williams is not able to answer your mails or calls except when it's about money....
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Was this helpful? Yes
Aug 17,2017
Minithumbup
By: 'Liz'
Aug 17,2017
0 people found
this helpful
Julie Twist have been fabulous - I've been dealing mainly with Helen and she always responds promptly (which is something I've found doesn't happen with other agencies!!) and she's been extremely helpful. Everyone we've dealt with has been polite and eager to help us. My only complaint would be that the outside company they use for the upload of your supporting documents are terrible. Everything was spelt wrong and the form was poorly written which didn't fill us with confidence! Luckily Julie T...
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Comment on agent fees
The fees have been pretty expensive - but no more expensive than any other agency I've dealt with thus far. So pretty average really.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Margaret Proctor
By: 'M. Yau'
Aug 15,2017
0 people found
this helpful
Margaret was very efficient and helpful throughout in following up a maintenance issue for me. She was prompt and efficient in replying all my emails and kept me updated at all times. I am very happy with her service. I think she is one of the best...
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Comment on agent fees
The fees on tenancy renewal are a bit high. Should be lower for longstanding clients.
Was this helpful? Yes
Aug 14,2017
Minithumbup
David Lockwood
By: 'Salina'
Aug 14,2017
0 people found
this helpful
Dave has completely transformed our apartment. He is really accommodating and he always tried his very best to help and make sure we are happy throughout the process. It was a long and complicated project but he persevered and continued to show his professionalism during the project. The end result is amazing. We have a complete transformation and we are really happy to be living in it! We are really grateful to have met Dave and are very pleased with his work and his dedication. I don't ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 12,2017
Minithumbup
David Lockwood
Darren Denton
By: 'Joanne'
Aug 12,2017
0 people found
this helpful
David and Darren arrived early, but called first to see if it was ok. They were very efficient, knowledgeable and very friendly. The contact from Margaret in the office was really good. Everything she said would happen did happen. Thank you!!...
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Sian Davenport
Helen Bowers
By: 'Daniel'
Aug 09,2017
0 people found
this helpful
Excellent service and very helpful to someone who recently moved to England. Would definitely use again. Thank you very much!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thanks Daniel! Hope you continue to enjoy your stay in Manchester. Kind Regards, Helen Bowers ...
Aug 08,2017
Minithumbup
Filippo Bennardo
Sian Davenport
By: 'Nicholas'
Aug 08,2017
0 people found
this helpful
The service I've received has been excellent. All the work carried out was on time and ran smoothly, also found me a Tennant with no fuss.very happy would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbdown
By: 'Hala'
Aug 08,2017
1 people found
this helpful
Worst service I've ever had as a landlord! There is a communication problem between staff members! I give keys to one staff member and then get an email from different one saying we dont have keys to ur property! One person in this office was too rude in her communication with me! They once before lost a key and lost pictures of the property so had to put it on market with one picture of the building!! Don't think I'll ever deal with JT again....
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Comment on agent fees
Bad for the service they are giving
Was this helpful? Yes
Aug 04,2017
Minithumbup
Helen Bowers
By: 'Adrian'
Aug 04,2017
0 people found
this helpful
Helen was very helpful and efficient. As we live in Thailand Helen kept us updated regularly on email and our new tenants moved in this week....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thanks for the review Adrian! It's nice to hear your happy with our services after all these years. Kind Regards, Helen Bowers ...
Aug 03,2017
Minithumbup
Sian Davenport
By: 'Ruth'
Aug 03,2017
0 people found
this helpful
Sian at Julie Twist was incredibly helpful in supporting me through my application. I highly recommend their service to anyone looking to move....
read full review
Comment on agent fees
The fees are very high however worth it for the great property
Was this helpful? Yes
By: Sian Davenport
Aug 04, 2017
View all comments (1)
Thanks for your kind words Ruth. I understand the two star rating was a mistake! But it has been a pleasure to help you with your property search. Best of luck in your new home. Sian ...
Aug 01,2017
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Andy B'
Aug 01,2017
0 people found
this helpful
From the valuation undertaken by Ani to the viewings handled by Sarah, the offers handled by Rebecca and finally the sale chasing by Paul i can't recommend these guys highly enough. They were professional, friendly and efficient in everything they did. Their customer service skills were top notch too. I have previously had bad experiences with other Estate Agents so i was pleasantly surprised by the excellent experience i received from Julie Twist Manchester. Special mention goes to Paul for not...
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Comment on agent fees
Good value for effort involved to sell the flat due to 1st buyer falling through and second buyer showing no urgency or speed re. the transaction
Was this helpful? Yes
By: Paul
Aug 03, 2017
View all comments (1)
Hi Andy, Thank you so much for the great review, It is much appreciated from all of us. Kind Regards Paul ...
Aug 01,2017
Minithumbup
Sian Davenport
Helen Bowers
By: 'Jade McM (ref The Edge)'
Aug 01,2017
0 people found
this helpful
So far dealt with Sian and Helen in renting a property and its been a really easy process so far and both of them have been really easy to get hold of, good at getting back to me and really helpful - far different than what I have experienced previously with rental properties in the City Centre I always feel that staff are disinterested as it is so easy to rent and move onto the next customer, but these two have been really on the ball with getting back to me etc. I am really impressed :)...
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Comment on agent fees
Fees High - but they are with anyone - they were kind enough to help me out a little as a single person on my own! :)
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thank you for your kind review! It's been lovely having you as a new tenant Jade & always happy to assist you with any queries you have. Kind Regards, Helen Bowers. ...
Jul 28,2017
Minithumbdown
Helen Bowers
Julie Twist
By: 'J Primett'
Jul 28,2017
1 people found
this helpful
Overall experience with Julie Swift agents to date quite poor. Didn;t start well and affraid to report it didn't get any better. Parking not included when their agent showed me the parking facilitiy at viewing. 6 month inspection, person entered my home set off the arlarm and left it going all day, leaving lights on and the door unlocked. Told my landlord I had not paid and ask me to provide proof when standing order ensures money goes out automatically every month....
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Comment on agent fees
Extortionate considering the poor service provided. Check in inventory was a joke considering we paid for it.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Helen Bowers
By: 'Eve Peers'
Jul 24,2017
0 people found
this helpful
Helen has always been professionally helpful, but with a warm attitude to me as a client. She appears very skilled in her property managerial role at the company....
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Comment on agent fees
To me, the agency fees, in terms of tenancy renewals are far from appropriate, and feels like the agency is always out to find another reason to extract money from us - not with integrity, as I and others see it. This is nothing to do with the property managers, such as Helen B.
Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Thanks Eve! I really appreciate your honest feedback. As always it's a pleasure dealing with you. Kind Regards, Helen Bowers ...
Jul 20,2017
Minithumbup
Margaret Proctor
By: 'Colin'
Jul 20,2017
0 people found
this helpful
Margaret and the maintenance crew are amazing. Anything that needs fixing or looked at always gets done really efficiently and I am always aware of what is going on. Thanks....
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Comment on agent fees
With the efficiency of Margaret and the maintenance team, I feel the money goes somewhere good.
Was this helpful? Yes
By: Margaret
Jul 20, 2017
View all comments (1)
Thank you for taking the time to leave your feedback and kind comments, It' very much appreciated. Thanks again Margaret :) ...
Jul 19,2017
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Dee Chad'
Jul 19,2017
0 people found
this helpful
I have bought and sold property with this estate agents 3 times now and can honestly say their expertise/ professionalism/ and willingness to go above and beyond to assist with the sale or purchase is second to none. I would always use them in my property sales, and cannot rate them too highly. Every member of the Julie Twist team has been a pleasure to liaise with. I wish all businesses had this level of excellent customer service!...
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Was this helpful? Yes
By: Paul, Rebecca & Sarah
Aug 03, 2017
View all comments (1)
Hi Dee, Thank you so much for the kind words, it was pleasure to work with you again. Many Thanks Paul, Sarah & Rebecca ...
Jul 19,2017
Minithumbup
Helen Bowers
By: 'Gordon'
Jul 19,2017
0 people found
this helpful
I have dealt with Helen over the past six months and found her to be most helpful and efficient. She is very thorough in all she does...
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thanks Gordon for the kind feedback! Kind Regards, Helen Bowers ...
Jul 16,2017
Minithumbup
By: 'M. H.'
Jul 16,2017
0 people found
this helpful
I am very satisfied with staff at Julie Twist Deansgate especially Helen Bowers and Helen Cooke. they are always ready to help with any queries that arise in as professional manner. M Hickey...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 10,2017
Minithumbup
By: 'Christine A H Reid'
Jul 10,2017
0 people found
this helpful
I have bought a flat from Julie Twist thanks to Sarah and now they are managing the property thanks to Helen. I have always had prompt replies to any emails and have found them a very professional organisation. I would recommend them to anyone looking for property to buy or rent in Manchester and would also recommend them to manage any property. Christine A H Reid...
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Comment on agent fees
Did not check other company fees but they seemed reasonable to me
Was this helpful? Yes
Jul 05,2017
Minithumbup
Paul Sutemire
Sarah Leach
By: 'Rozel'
Jul 05,2017
0 people found
this helpful
I was very impressed with the standard of service provided. They constantly kept me informed and were alway available when required. Made the process a lot easier for me....
read full review
Comment on agent fees
The fees were more than I wanted to pay.
Was this helpful? Yes
By: Sales Team
Aug 03, 2017
View all comments (1)
Thank you for the kind review Many Thanks Sales Team ...
Jul 05,2017
Minithumbup
Yvonne Cook
Helen Bowers
By: 'Nathan'
Jul 05,2017
0 people found
this helpful
Dealt with this firm for 5 years, never once had a problem. I find them trustworthy and reliable which cannot be said for a lot of other agents in MCR. Helen and all the staff are always extremely helpful....
read full review
Comment on agent fees
Agent fees and inline with the industry standard if not less.
Was this helpful? Yes
By: Helen
Jul 06, 2017
View all comments (1)
Thanks for your comments Nathan! Glad to hear you are happy with the service :) ...
Jul 05,2017
Minithumbup
Filippo Bennardo
Sandira Williams
By: 'IMRAN INAMDAR'
Jul 05,2017
1 people found
this helpful
Thanks Filippo for helping us with this apartment .q Sandira, thanks for your support in our moving to new house...
read full review
Was this helpful? Yes
By: Sandira
Jul 06, 2017
View all comments (1)
Thank you very much for such a positive review. Please if you need any further assistance during your tenure, do not hesitate to contact me. ...
Jun 28,2017
Minithumbup
Julie Twist
By: 'Matthew'
Jun 28,2017
0 people found
this helpful
Excellent all round prompt reliable polite service providing fast effeciant rental of our 1 bed flat in Manchester would thoroughly recommend this agency!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbdown
By: 'Not recommended'
Jun 28,2017
0 people found
this helpful
The only time I received prompt service over the 2 years renting with Julie Twist were the 2 times just before I paid for the yearly rent. They do not seem to care for customer after-care once the money has been handed over. Maintenance issues which are not deemed emergencies were never dealt with swiftly. It took 9 months to replace a warped store room door which couldnt be closed. And another month to get it painted. It has been at least 2 months and my cooker hood has yet to be fixed. I have...
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Comment on agent fees
Bad. Repeated incidents of atrociously slow responses.
Was this helpful? Yes
By: Not recommended
Jun 29, 2017
View all comments (2)
You should be apologising not for how I feel but your failure to treat a paying customer fairly. Your reply is supercilious and looks very much like a pre-crafted template. If you truly cared about corporate standards and my predicament, it would be impossible for not even a single staff member to know who has had to wait 9 months for a door to be replaced. Unless this sort of unfortunate occurrences are quite commonplace with Julie Twist. It is even more unthinkable that you find it so ...
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M24
  • M5
  • M50
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
81% customers were satisfied with fees 74% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £91,000
  • Max: £350,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 7 101 19 39 1 43 1 12 4
Paul Sutermire - upload your photo Paul Sutermire
19 reviews

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Yvonne Cook - no image available Yvonne Cook
Property Manager
17 reviews

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Julie Twist - upload your photo Julie Twist
6 reviews

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Paul Sutemire - no image available Paul Sutemire
Sales Department
36 reviews

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Sarah Leach - no image available Sarah Leach
Sales Negotiator
12 reviews

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Rebecca Dick - no image available Rebecca Dick
Sales Consultant
27 reviews

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Sarah  - upload your photo Sarah
3 reviews

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Filippo Bennardo - no image available Filippo Bennardo
Lettings Negotiator
18 reviews

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David Lockwood - upload your photo David Lockwood
12 reviews

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Jack Stabler - no image available Jack Stabler
lettings administrator
9 reviews

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Ani Kraja - no image available Ani Kraja
Office Manager
0 reviews

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Martin Adams - upload your photo Martin Adams
3 reviews

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Kelly Davenport - upload your photo Kelly Davenport
8 reviews

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Yvonne  - upload your photo Yvonne
2 reviews

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Sian Davenport - upload your photo Sian Davenport
10 reviews

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Olivia  - upload your photo Olivia
6 reviews

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Leigh Johnson - upload your photo Leigh Johnson
5 reviews

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Helen Bowers Helen Bowers
Property Manager
27 reviews

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Yvonne Cook - upload your photo Yvonne Cook
6 reviews

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Margaret Proctor - upload your photo Margaret Proctor
19 reviews

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Darren Denton - upload your photo Darren Denton
7 reviews

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Franc Grishaj - upload your photo Franc Grishaj
2 reviews

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Brian  - upload your photo Brian
3 reviews

About Brian No description set View full profile
Sandira Williams Sandira Williams
Property Manager
3 reviews

About Sandira No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

https://julietwist.co.uk/property_to_rent/tenants-information-fees/
Last updated at 2:28 PM 22/09/2016 by Julie twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist

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