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    Paul Sutermire
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    Yvonne Cook
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    Julie Twist
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    Paul Sutemire
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    Rebecca Dick
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    Sarah
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No description for branch.
Julie Twist Properties

237-239 Deansgate Manchester
Greater Manchester
M3 4EA

0161 834 8486
Jul 24,2017
Minithumbup
Helen Bowers
By: 'Eve Peers'
Jul 24,2017
0 people found
this helpful
Helen has always been professionally helpful, but with a warm attitude to me as a client. She appears very skilled in her property managerial role at the company....
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Comment on agent fees
To me, the agency fees, in terms of tenancy renewals are far from appropriate, and feels like the agency is always out to find another reason to extract money from us - not with integrity, as I and others see it. This is nothing to do with the property managers, such as Helen B.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Margaret Proctor
By: 'Colin'
Jul 20,2017
0 people found
this helpful
Margaret and the maintenance crew are amazing. Anything that needs fixing or looked at always gets done really efficiently and I am always aware of what is going on. Thanks....
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Comment on agent fees
With the efficiency of Margaret and the maintenance team, I feel the money goes somewhere good.
Was this helpful? Yes
By: Margaret
Jul 20, 2017
View all comments (1)
Thank you for taking the time to leave your feedback and kind comments, It' very much appreciated. Thanks again Margaret :) ...
Jul 19,2017
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Dee Chad'
Jul 19,2017
0 people found
this helpful
I have bought and sold property with this estate agents 3 times now and can honestly say their expertise/ professionalism/ and willingness to go above and beyond to assist with the sale or purchase is second to none. I would always use them in my property sales, and cannot rate them too highly. Every member of the Julie Twist team has been a pleasure to liaise with. I wish all businesses had this level of excellent customer service!...
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Helen Bowers
By: 'Gordon'
Jul 19,2017
0 people found
this helpful
I have dealt with Helen over the past six months and found her to be most helpful and efficient. She is very thorough in all she does...
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
Jul 16,2017
Minithumbup
By: 'M. H.'
Jul 16,2017
0 people found
this helpful
I am very satisfied with staff at Julie Twist Deansgate especially Helen Bowers and Helen Cooke. they are always ready to help with any queries that arise in as professional manner. M Hickey...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 10,2017
Minithumbup
By: 'Christine A H Reid'
Jul 10,2017
0 people found
this helpful
I have bought a flat from Julie Twist thanks to Sarah and now they are managing the property thanks to Helen. I have always had prompt replies to any emails and have found them a very professional organisation. I would recommend them to anyone looking for property to buy or rent in Manchester and would also recommend them to manage any property. Christine A H Reid...
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Comment on agent fees
Did not check other company fees but they seemed reasonable to me
Was this helpful? Yes
Jul 05,2017
Minithumbup
Paul Sutemire
Sarah Leach
By: 'Rozel'
Jul 05,2017
0 people found
this helpful
I was very impressed with the standard of service provided. They constantly kept me informed and were alway available when required. Made the process a lot easier for me....
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Comment on agent fees
The fees were more than I wanted to pay.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Yvonne Cook
Helen Bowers
By: 'Nathan'
Jul 05,2017
0 people found
this helpful
Dealt with this firm for 5 years, never once had a problem. I find them trustworthy and reliable which cannot be said for a lot of other agents in MCR. Helen and all the staff are always extremely helpful....
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Comment on agent fees
Agent fees and inline with the industry standard if not less.
Was this helpful? Yes
By: Helen
Jul 06, 2017
View all comments (1)
Thanks for your comments Nathan! Glad to hear you are happy with the service :) ...
Jul 05,2017
Minithumbup
Filippo Bennardo
Sandira Williams
By: 'IMRAN INAMDAR'
Jul 05,2017
1 people found
this helpful
Thanks Filippo for helping us with this apartment .q Sandira, thanks for your support in our moving to new house...
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Was this helpful? Yes
By: Sandira
Jul 06, 2017
View all comments (1)
Thank you very much for such a positive review. Please if you need any further assistance during your tenure, do not hesitate to contact me. ...
Jun 28,2017
Minithumbup
Julie Twist
By: 'Matthew'
Jun 28,2017
0 people found
this helpful
Excellent all round prompt reliable polite service providing fast effeciant rental of our 1 bed flat in Manchester would thoroughly recommend this agency!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbdown
By: 'Not recommended'
Jun 28,2017
0 people found
this helpful
The only time I received prompt service over the 2 years renting with Julie Twist were the 2 times just before I paid for the yearly rent. They do not seem to care for customer after-care once the money has been handed over. Maintenance issues which are not deemed emergencies were never dealt with swiftly. It took 9 months to replace a warped store room door which couldnt be closed. And another month to get it painted. It has been at least 2 months and my cooker hood has yet to be fixed. I have...
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Comment on agent fees
Bad. Repeated incidents of atrociously slow responses.
Was this helpful? Yes
By: Not recommended
Jun 29, 2017
View all comments (2)
You should be apologising not for how I feel but your failure to treat a paying customer fairly. Your reply is supercilious and looks very much like a pre-crafted template. If you truly cared about corporate standards and my predicament, it would be impossible for not even a single staff member to know who has had to wait 9 months for a door to be replaced. Unless this sort of unfortunate occurrences are quite commonplace with Julie Twist. It is even more unthinkable that you find it so ...
Jun 26,2017
Minithumbup
Helen Bowers
By: 'Sajwa'
Jun 26,2017
0 people found
this helpful
Helen is a quick responcing property manager, I like her dealing with customers. She explain everything we need as customers....
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Was this helpful? Yes
By: Helen
Jun 26, 2017
View all comments (1)
Thanks for the feedback Sajwa! ...
Jun 23,2017
Minithumbup
Jack Stabler
Sandira Williams
By: 'Libby'
Jun 23,2017
0 people found
this helpful
We've just rented with Julie Twist and both Jack and Sandira were great at helping sort us out. As it's our first proper flat, me and my housemate had hundreds of questions between us at every stage and both members of the team were extremely patient, pleasant and helpful on every email and phonecall we threw at them!...
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Was this helpful? Yes
By: jack stabler
Jul 11, 2017
View all comments (1)
Thank you very much for the kind words Libby, i hope you enjoy your new apartment and you have settled in well. Kind Regards Jack Stabler ...
Jun 22,2017
Minithumbup
Filippo Bennardo
By: 'Charles'
Jun 22,2017
0 people found
this helpful
Always found the company to be professional and pleasant to deal with. They were on the ball to find a new tenant and kept the void period to a minimum. It is great to have them acting for me....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 15,2017
Minithumbup
Helen Bowers
By: 'Simon k'
Jun 15,2017
0 people found
this helpful
Very helpful, prompt reply to queries, willing to be accommodating to reasonable requests overall a very positive and professional experience....
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Comment on agent fees
Seem to be inline with industry norms.
Was this helpful? Yes
Jun 13,2017
Minithumbup
Filippo Bennardo
Sandira Williams
By: 'Harry'
Jun 13,2017
0 people found
this helpful
perfect and easy to get the key. nice service. nice experience to first time rent a flat in the UK....
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Was this helpful? Yes
Jun 08,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By: 'Steve'
Jun 08,2017
0 people found
this helpful
Having just used Julie Twist for the first time to let a property I have to stay I am very impressed with this company, it's staff and their service. The property was let within a matter of days of being put on the portals with Julie Twist and the setup and check in have been performed professionally and the whole process has gone very smoothly. I would recommend Julie Twist to any investor with property to let in Manchester City Centre or Salford Quays....
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Comment on agent fees
I was able to negotiate a good rate with impacting on service level.
Was this helpful? Yes
By: Filippo Bennardo
Jun 08, 2017
View all comments (1)
Hi Steve, thank you for your positive feedback. It's been a pleasure working with you and we look forward in providing you with our valued service for any future investment. Many thanks, Fil & Helen ...
Jun 01,2017
Minithumbup
By: 'djm'
Jun 01,2017
0 people found
this helpful
Efficient, personal and all around excellent service. Julie Twist made the process of letting my property easy from start to finish and I am pleased with the rental price achieved....
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Comment on agent fees
reasonable.
Was this helpful? Yes
May 31,2017
Minithumbup
Paul Sutermire
By: 'Chips'
May 31,2017
1 people found
this helpful
Julie Twist / Paul have been really helpful during the sale of my apartment - really going the extra mile to try and speed things along and cover off issues . I would recommend them fully...
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Comment on agent fees
Fees are not as competitive as they could be - but I did get over and above the service I expected so more than happy on balance
Was this helpful? Yes
By: Paul
Jun 01, 2017
View all comments (1)
Thanks for the feedback Carole! 3rd time lucky in the end! :) ...
May 24,2017
Minithumbup
Helen Bowers
By: 'Peter of Finlays'
May 24,2017
0 people found
this helpful
Helen is a super-star. She answers my emails sometimes before I've even sent them. I only wish I could do the same :) Thank you!!...
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Comment on agent fees
It's the first time that I have leased a property, so I'm no expert on agent's fees. That said, they seemed to be reasonable to me so I just went with them.
Was this helpful? Yes
May 18,2017
Minithumbup
By: 'KenCity'
May 18,2017
0 people found
this helpful
Having rented via the company for quite some time, I have dealt with several of the management and staff and found all of them to be very professional and helpful. The service offered is at a serious professional level throughout, which is quite re-assuring when entering into contracts....
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Comment on agent fees
Fair.
Was this helpful? Yes
May 11,2017
Minithumbup
Helen Bowers
By: 'Ryan and Sarah'
May 11,2017
0 people found
this helpful
102 City Gate Helen is very on it when it comes to getting things done. When asked to deal with queries Helen is very prompt, always keeps you up to date with progress and in the end, gets the answers and outcomes we need. Might be a bottle of wine in the works this week after getting all we asked for done:) Ryan ans Sarah...
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Comment on agent fees
Any Fees are bad Fees! Good overall
Was this helpful? Yes
May 07,2017
Minithumbup
Margaret Proctor
David Lockwood
By: 'Steve'
May 07,2017
0 people found
this helpful
I am an owner/occupier of a city centre apartment and required some refurbishment work doing including laminate floor laying, plaster repairs, extractor fan installation and full redecoration. Plumbing and electrical inspections were also requested. From initial contact with Sian through to progressing with Margaret and Dave, all were very helpful, friendly and professional. Valuable advice was also offered along the way. Work commenced only a few days after accepting the quoted price. Each elem...
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Was this helpful? Yes
May 02,2017
Minithumbup
Helen Bowers
By: 'EF'
May 02,2017
0 people found
this helpful
Helen's customer service is outstanding responding promptly to any queries even those outside her remit. Always helpful friendly and professional....
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Was this helpful? Yes
May 02,2017
Minithumbup
Helen Bowers
Sian Davenport
By: 'Neil Goodman'
May 02,2017
0 people found
this helpful
My friend and I were looking for a flat in the city centre, and Helen and Sian were very professional and helpful. They were also very patient when something in our tenancy application went a bit awry, but the whole process has been as smooth as possible....
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Comment on agent fees
Seemed reasonable.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Paul Sutermire
By: 'Nikki B'
Apr 28,2017
0 people found
this helpful
This particular sale was very drawn out due to issues with my solicitors on 2 instances, both beyond my control. Both Julie Twist as a company and Paul as an individual were extremely patient and on the occasions that the vendor was about to withdraw, they pulled the sale back together again. Paul has been extremely tenacious and professional, ensuring at all times I have had upto date information regarding the status of this purchase...
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Brian
By: 'Brian you are top notch'
Apr 26,2017
0 people found
this helpful
Brian was super helpful in fixing my door lock that somebody seemed to have tried to open. He was super nice competent and did the job super quickly. He made what could have turned out a horror, an evening with complications, but a good ending. Thank you very much Brian, you are a life saver....
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By: 'Rob Meekings'
Apr 18,2017
0 people found
this helpful
Fantastic hassle free service from all staff involved. Fil made choosing Julie twist an easy option by presenting himself and the company in a great way I felt confident I was getting looked after and wouldn't have any worry as I live so far away from the property i rent out. He was spot on. The experience and knowledge of Helen and Olivia has been great and they always get back to any questions/concerns quickly and politely and in a real positive manner. Thanks guys....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
Margaret Proctor
Brian
By: 'S'
Apr 17,2017
0 people found
this helpful
Flat needed some small repairs Very happy with the job done to sink, bathroom and cupboards Great job! Much appreciated Thank you!...
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Comment on agent fees
good
Was this helpful? Yes
Apr 12,2017
Minithumbup
Paul Sutermire
Kelly Davenport
By: 'mb'
Apr 12,2017
0 people found
this helpful
Both Paul and Kelly were very helpful. Paul helped to push the sale through and Kelly was a lifesaver helping us through some difficulties on moving day....
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Was this helpful? Yes
By: Kelly
Apr 26, 2017
View all comments (1)
Hi Mb. We wish you all the best in your new home. ...
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M24
  • M5
  • M50
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
81% customers were satisfied with fees 74% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £91,000
  • Max: £350,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 6 94 17 36 1 43 1 11 4
Paul Sutermire - upload your photo Paul Sutermire
17 reviews

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Yvonne Cook - no image available Yvonne Cook
Property Manager
17 reviews

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Julie Twist - upload your photo Julie Twist
4 reviews

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Paul Sutemire - no image available Paul Sutemire
Sales Department
36 reviews

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Sarah Leach - no image available Sarah Leach
Sales Negotiator
11 reviews

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Rebecca Dick - no image available Rebecca Dick
Sales Consultant
26 reviews

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Sarah  - upload your photo Sarah
3 reviews

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Filippo Bennardo - no image available Filippo Bennardo
Lettings Negotiator
16 reviews

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David Lockwood - upload your photo David Lockwood
10 reviews

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Jack Stabler - no image available Jack Stabler
lettings administrator
9 reviews

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Ani Kraja - no image available Ani Kraja
Office Manager
0 reviews

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Martin Adams - upload your photo Martin Adams
3 reviews

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Kelly Davenport - upload your photo Kelly Davenport
8 reviews

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Yvonne  - upload your photo Yvonne
2 reviews

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Sian Davenport - upload your photo Sian Davenport
5 reviews

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Olivia  - upload your photo Olivia
6 reviews

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Leigh Johnson - upload your photo Leigh Johnson
5 reviews

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Helen Bowers Helen Bowers
Property Manager
20 reviews

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Yvonne Cook - upload your photo Yvonne Cook
6 reviews

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Margaret Proctor - upload your photo Margaret Proctor
18 reviews

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Darren Denton - upload your photo Darren Denton
6 reviews

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Franc Grishaj - upload your photo Franc Grishaj
2 reviews

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Brian  - upload your photo Brian
3 reviews

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Sandira Williams Sandira Williams
Property Manager
3 reviews

About Sandira No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

https://julietwist.co.uk/property_to_rent/tenants-information-fees/
Last updated at 2:28 PM 22/09/2016 by Julie twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist

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