• claim your profile
    Paul Sutermire
  • claim your profile
    Yvonne Shaw
  • claim your profile
    Julie Twist
  • upload your photo
    Paul Sutemire
  • upload your photo
    Sarah Leach
  • upload your photo
    Rebecca Dick
  • claim your profile
    Sarah
  • upload your photo
    Filippo Bennardo
  • claim your profile
    David Lockwood
  • upload your photo
    Jack Stabler
  • upload your photo
    Ani Kraja
  • claim your profile
    Martin Adams
  • claim your profile
    Kelly Davenport
  • claim your profile
    Yvonne
  • claim your profile
    Sian Davenport
  • claim your profile
    Olivia
  • claim your profile
    Leigh Johnson
  • claim your profile
    Helen Bowers
  • claim your profile
    Yvonne Cook
  • claim your profile
    Margaret Proctor
  • claim your profile
    Darren Denton
  • claim your profile
    Franc Grishaj
No description for branch.
Julie Twist Properties

237-239 Deansgate Manchester
Greater Manchester
M3 4EA

0161 834 8486

Feb 23,2017
Minithumbdown
By:
Feb 23,2017
0 people found
this helpful
Never again. These people refuse to return calls, offer apologies or meet their basic service requirements. My tenant has paid their rent upfront to Julie Twist yet they cannot release the money on time every month (always one week delay - even though money is sat in their account!) and also wrongly charged my initial fee (yet to receive refund over 2 months later)...always down to system error. Very unhelpful and highly incompetant at their jobs. Cowboys trying to do real estate...
read full review
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Paul and Rebecca provided excellent customer service. They were friendly and helpful from first booking the viewing until the final stages. Both were very prompt replying to emails and returning calls. Thank you for all of your help....
read full review
Comment on agent fees
NA
Was this helpful? Yes
Feb 06,2017
Minithumbup
By:
Feb 06,2017
1 people found
this helpful
I found Rebecca and Paul extremely friendly and professional. I would recommend Julie Twist Estate Agency to anyone looking to purchase a property....
read full review
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
Brian Henry replaced my cooker very quickly, which I am very grateful for. He also double locked my door, which I asked him to do. Thanks mate!...
read full review
Was this helpful? Yes
Jan 27,2017
Minithumbdown
By:
Jan 27,2017
0 people found
this helpful
I've used Julie twist a few times now and the service they provide is second to none. I'd never use another estate agent in Manchester to sell my property. Thank you so much for you're help and effort you constantly put in Thanks richard...
read full review
Was this helpful? Yes
Jan 22,2017
Minithumbdown
By:
Jan 22,2017
0 people found
this helpful
Since AUGUST last year we have sent Julie Twist several emails about some damp that is in the bathroom and the toilet of the flat we are renting from them. This has been reported to maintenance and the property manager with absolutely zero response from any of them. Since late December 2016, we have been in their Deansgate office 4 times: - First time: shop was supposed to close at 16:30, we went there at 15:45 and the person there was already shutting the door. Since all their PCs and lig...
read full review
Comment on agent fees
We pay too much for the service they provide. Never again with Julie Twist.
Was this helpful? Yes
By: Katerine Santo
Jan 27, 2017
View all comments (2)
Hi Martin, No, this matter hasn't been resolved. I'm giving your maintenance team a bit of time to forward me the email that apparently they had sent back in December. Nothing arrived in December, nothing has arrived now. Apart from that, if your first reply to this issue really was in December and we had reported it in June 2016 at the latest, that's still not a very good service, is it. So thank you for this very polite message, but we're still exactly in the same situation we were in wh ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
1 people found
this helpful
Excellent work done by David and co, he is an asset to the company friendly and proffessional. He went above and beyond to sort out a leak that spread from our shower. Little did we know it had spread underneath to our floor boards. He's completed a great job in our flat....
read full review
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Julie Twist Properties sold our apartment within days. There was no pressure to use them as our agent. The staff, especially Rebecca was informative and professional. Smooth transaction. Many thanks....
read full review
Comment on agent fees
Average fees
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
I am a landlord for a property in Central Manchester and have used Julie Twist for quite some time now to manage my property on my behalf. I have always had a good service from them however there is no greater time to assess how good they are until there is a difficult issue to contend with. With regret, I had an issue of this sort to deal with a few months ago. I was unfortunate enough to have issues which impacted my apartment (part of a larger block), caused as result of issues with leaking ...
read full review
Was this helpful? Yes
By: Margaret Proctor
Jan 09, 2017
View all comments (1)
Martin and I are very grateful that you have taken the time to write a review for both of us, and for your positive feedback and lovely comments. Very much appreciated. Many thanks again Margaret ...
Dec 10,2016
Minithumbup
By:
Dec 10,2016
1 people found
this helpful
We have been very pleased with the service provided by Julie Twist. They are both a professional and ethical agent, something which is rare in Manchester! The service is a good personal service as well, which makes you feel like your sale matters to them and you're not just another customer. The entire team was friendly, professional and helpful, and we know for a fact that we would certainly not have received a better service from another agent in Manchester. We would definitely recommend Julie...
read full review
Comment on agent fees
JT matched the fees that another (cheaper) agent had quoted us so we were happy with the cost.
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
David came when needed to replace two smoke alarms, he was very prompt, professional and friendly. The job was done in no time and Dave explained exactly what was being done and why. Thank you very much....
read full review
Was this helpful? Yes
Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
We purchased a new apartment in Salford Quays with the assistance of Kelly & Paul. They kept us apprised of the status of the building work from start to finish over a 20-month period of time, helping to facilitate a smooth & rapid completion process. We were so happy with Julie Twist's service levels during the property purchase process that we decided to appoint them as our letting agent too. As expats, we needed an agent whom we could trust to look after our best interests & our p...
read full review
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I am extremely pleased with the service we've received wig Julie Twist properties. I have had constant replies and everyone I have spoken to/dealt with has been more than helpful. Sian Davenport has responded so fast to all my emails and queries within the hour. Franc who showed us the property is the nicest and helpful property consultant I have ever met. He went above and beyond his role, He is a real credit to your company! Will definitely recommend and use Julie Twist properties in the futur...
read full review
Comment on agent fees
Great service and advise, great support throughout the decision process especially with help from Franc Grishaj!
Was this helpful? Yes
By: Sian
Dec 13, 2016
View all comments (1)
thank you for your kind words. It's been a pleasure for me and Franc helping you find your perfect rental apartment! I wish you all the best in your new home! ...
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I met Rebecca Dick when she came to do the valuation of our flat and was very impressed with her professional and friendly approach. Once our offer was accepted, Paul Sutermire took over the sale process. We were kept informed of the progress, took our phone calls and always do what he said he will do. Thank you so much to the sales team at Julie Twist, Deansgate for all your hard work!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
0 people found
this helpful
We were relatively happy with Julie Twist Properties until we moved in; that is when communicating with them has become harder and harder. Let's start with the positive notes. The main positive aspect of renting a property with Julie Twist was that they allowed us to take the property off the market immediately after viewing it, rather than collecting several offers (we've found this often means that you have to offer more than the advertising price). We were also happy that they open on Sunday...
read full review
Comment on agent fees
Fees are in line with the market as far as we can tell
Was this helpful? Yes
By: Martin Adams
Dec 01, 2016
View all comments (1)
Hi Anna, Thank you for your review we take on board all feedback positive or negative and anything in between! I have checked all of our correspondence on your file and can see that all the maintenance issues your reported to us were dealt with promptly the only delay was the landlords approval which is always required. With regards to the energy supplier all properties start with one supplier it is then up to the occupant of the property to decide whether to stay with that supplier or move to a ...
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Margaret is quite possibly the finest individual on the face of the planet. One day no hot water, next sorted!!...
read full review
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Since first moving in we have had a few minor issues with our property, however, Margret has been very punctual and helpful at getting maintenance issues sorted....
read full review
Was this helpful? Yes
Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
The service is average to low. When we arrived at the flat for the first time it was dirty and we didn't have a second fob (it took them more than a month to replace it). The landlord was sent a letter from an authority over some undue payments on the flat and the agency said, it was ok. But it is clear this could affect our permanency in the flat. The agency has a 24 hour maintenance service (which mainly means that they will answer a call 24/7) but it doesn't solve the issues you may have, ...
read full review
Comment on agent fees
The fees are higher than the ones I have paid before
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Just finished my tenancy via this agent. Generally acceptable service throughout, nothing above average though. Margaret from maintenance was the most helpful. Rating 1 star because my opinion of them dropped massively after being charged (amongst other things) £90 from my deposit for replacing the bath sealant, and being told they are using an £18 tube of silicone as they don't use substandard products. Which surprises me as I'm sure the sealant was done just before I moved in and w...
read full review
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Great service from the moment we found the property online to moving in. Communication with Sian was always quick, friendly and informative and Yvonne was very helpful with helping getting the move in sorted....
read full review
Comment on agent fees
Inline with standard fees I believe
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Excellent customer service. Both Helen and Sian have been really helpful through out the whole process. Nothing was too much for them. Highly recommended!...
read full review
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Called the office to have repair work done in the bathroom. Dave Lockwood arrived at the premises within 30 minutes and found the problem. Back early the next morning and started repair on the toilet area. Whole job was completed in 2 days - very well and very tidy. Excellent work - would recommend David to everyone....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Dave came round and fixed our leak within 30mins late in the evening and was very pleasant and efficient. He then quickly came round the next day to mop the carpet and reseal the bathroom. Highly recommend....
read full review
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
A maintenance issue I had was dealt with quickly and professionally. The response to my message was prompt, informative, and nice....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Julie Twist have recently found a new professional tenant for one of our rental properties and handled some repairs matters for us beyond the call of duty. I have dealt with Yvonne, Margaret and Martin who have been polite and professional throughout and ensured that our new tenant is happy in their new home from day one....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Great service - very friendly, fast, and helpful. Key broke off in a lock, and Darren was around within half an hour to get a new one fitted, and help out with some other things too. Nice guy, quality service....
read full review
Was this helpful? Yes
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
Friendly staff,useful first day check in service. Will recommend to others. Everything did very quick as well. Overall is good as well....
read full review
Comment on agent fees
Agent fee is slight expensive, but acceptable
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
This feedback is a result of a recent change of tenant. The ongoing updates of viewings booked is excellent allowing one to gauge the level of interest. Fillipo provided good feedback on offers received and advised accordingly. Helen responded as usual to any queries in her cheerful professional manner which I know, based on previous experience, will continue throughout the tenancy. There is however one negative in the process, namely the quality of cleaning between lets.This was poor requiring ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Thanks for the great support and service. JT friendly team did their best before and after moving to my apartment. If you are new in Manchester and don't know where to start just phone them up or enter one of their branches in Manchester. I can assure you that they will find the right property for you. Thank you again....
read full review
Was this helpful? Yes
By: Yvonne Cook
Sep 19, 2016
View all comments (1)
Thank you for your lovely comments, great to know we are providing you a great service ...
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
It was a pleasure dealing with Margaret as she was super friendly, professional and totally helpful on the several occasions I needed her help. Margaret always got back to me when she said she would and if unable to resolve something herself then arranged for someone else to resolve the issue. Thank you for being reliable and going above and beyond - this was greatly appreciated. 5 Star service ! Sarah...
read full review
Was this helpful? Yes
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M24
  • M5
  • M50
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £91,000
  • Max: £325,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 6 80 16 32 1 38 1 9 4
Paul Sutermire - upload your photo Paul Sutermire
13 reviews

About Paul No description set View full profile
Yvonne Shaw - upload your photo Yvonne Shaw
16 reviews

About Yvonne No description set View full profile
Julie Twist - upload your photo Julie Twist
3 reviews

About Julie No description set View full profile
Paul Sutemire - no image available Paul Sutemire
Sales Department
35 reviews

About Paul No description set View full profile
Sarah Leach - no image available Sarah Leach
Sales Negotiator
8 reviews

About Sarah No description set View full profile
Rebecca Dick - no image available Rebecca Dick
Sales Consultant
24 reviews

About Rebecca No description set View full profile
Sarah  - upload your photo Sarah
3 reviews

About Sarah No description set View full profile
Filippo Bennardo - no image available Filippo Bennardo
Lettings Negotiator
10 reviews

About Filippo No description set View full profile
David Lockwood - upload your photo David Lockwood
8 reviews

About David No description set View full profile
Jack Stabler - no image available Jack Stabler
lettings administrator
8 reviews

About Jack No description set View full profile
Ani Kraja - no image available Ani Kraja
Office Manager
0 reviews

About Ani ! View full profile
Martin Adams - upload your photo Martin Adams
3 reviews

About Martin No description set View full profile
Kelly Davenport - upload your photo Kelly Davenport
7 reviews

About Kelly No description set View full profile
Yvonne  - upload your photo Yvonne
2 reviews

About Yvonne No description set View full profile
Sian Davenport - upload your photo Sian Davenport
4 reviews

About Sian No description set View full profile
Olivia  - upload your photo Olivia
5 reviews

About Olivia No description set View full profile
Leigh Johnson - upload your photo Leigh Johnson
5 reviews

About Leigh No description set View full profile
Helen Bowers - upload your photo Helen Bowers
7 reviews

About Helen No description set View full profile
Yvonne Cook - upload your photo Yvonne Cook
6 reviews

About Yvonne No description set View full profile
Margaret Proctor - upload your photo Margaret Proctor
14 reviews

About Margaret No description set View full profile
Darren Denton - upload your photo Darren Denton
5 reviews

About Darren No description set View full profile
Franc Grishaj - upload your photo Franc Grishaj
1 reviews

About Franc No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

https://julietwist.co.uk/property_to_rent/tenants-information-fees/
Last updated at 2:28 PM 22/09/2016 by Julie twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property



.