Julie Twist Properties
Head office, Manchester, M3
4.5/5, 404 reviews
90% recommended
100% sales valuation accuracy
94% sales fee satisfaction
No description for branch.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 94% £85,000 £385,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
78 10 147 23 60 1 65 1 15 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS Relocation Agent Network
Latest Properties

No Properties

“Julie Twist made our first proper move smooth......”

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Aug 10,2019
Minithumbup
By: 'Jess Peach'
Aug 10,2019
0 people found
this helpful
Julie Twist made our first proper move smooth and easy, with quick communication and helpful, friendly staff including Yvonne Cook and Sian Davenport....
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“All the letting staff at Julie twist properti......”

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Aug 08,2019
Minithumbup
By: 'Steve lewis'
Aug 08,2019
0 people found
this helpful
All the letting staff at Julie twist properties have been very professional, friendly and dedicated to finding the right tenant for my apartment. The whole process was smooth and effortless. Thank you ....
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“Rentals or Sales, they are the best in TownR......”

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Aug 08,2019
Minithumbup
By: 'Nikki B'
Aug 08,2019
1 people found
this helpful
Rentals or Sales, they are the best in Town Rebecca, Paul and Fillipo, managed my purchase in a professional mannered assisted me every step of the way and then introduced me to the rental team, who successfully found tenants for my apartment. When it came ...
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By: Paul
Aug 10, 2019
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Hi Nikki, Thank you so much for the lovely review for the team, it was a pleasure and I am glad we managed to get the sale through eventually. Best Wishes Paul ...

“We recently moved our rental properties to Ju......”

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Aug 07,2019
Minithumbup
By: 'Michael Mulligan'
Aug 07,2019
0 people found
this helpful
We recently moved our rental properties to Julie Twist on a let and manage basis. Form day one, they have been excellent; faultless. Our flats needed some work to bring them back up to a decent standard, and Margaret and her team did a great ...
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“Excellent start to our new rental property......”

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Aug 06,2019
Minithumbup
By: 'Carys Williams'
Aug 06,2019
0 people found
this helpful
We've just moved house from one rented property to another and the process has been so smooth with JTP. Everything in the run up to the move was handled online/through the property file portal so we could do all the necessary forms, checks and ...
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“Excellent...”

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Jul 08,2019
Minithumbup
By: 'Imogen Morley'
Jul 08,2019
0 people found
this helpful
Excellent - everyone I spoke to at Julie Twist was very helpful and friendly throughout, I would definitely recommend them...
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“Very responsive...”

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Jul 08,2019
Minithumbup
By: 'Mike Benham'
Jul 08,2019
0 people found
this helpful
Very prompt response to email enquiries and kept chasing solicitors and keeping us up to date throughout the buying process....
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“Extremely awsome and friendly folks. Carla,Margaret & Simon are just wonderful.They did just a great job for me . Very helpful. Awesome. Amazing....”

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Jun 20,2019
Minithumbup
By: 'Mohamed HISHAM ELFIKI. Petroleum Geophysicist. Oil'
Jun 20,2019
0 people found
this helpful
Carla , Margret and Simon are extremely friendly and helpful . All did just a wonderful job . Simon deserves a rase . Simon is a very helpful person . All are extremely friendly folks .Also I would like to say thank you very much indeed to the landlord . He ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Carla
Jun 30, 2019
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Hello Mohamed, Thank you for your lovely comments, we are glad we could be of help! Best wishes, The maintenance team. ...

“Simon is a superstar!...”

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Jun 20,2019
Minithumbup
By: 'Joseph Woodcock'
Jun 20,2019
0 people found
this helpful
Simon is a superstar! This guy honestly goes the extra mile and has helped ease my girlfriend and I into our new rented property with ease. Top bloke, unlike experiences with previous estate agents, this guy cares! Margaret gets a shoutout too for organisation. Julie ...
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By: Margaret
Jun 21, 2019
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Hi Joseph, thank you for taking the time to write such a lovely review for Simon and myself, it's very much appreciated. If there's anything we can help you with in the future, please contact us and we'll endeavour to be of assistance, Best regards Margaret & Simon. ...

“Poor experience...”

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Jun 19,2019
Minithumbdown
By: 'Steve'
Jun 19,2019
1 people found
this helpful
I didn't find them professional. It was a let only and they withheld 6 months advanced rent for no valid reason. I had to chase them to get an explanation on what was happening and for the money to be lodged to my account. Very disappointing ...
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Comment on agent fees
Poor experience.
Was this helpful? Yes
By: Steve
Jun 21, 2019
View all comments (2)
All I expected was to be informed and you didn't do that. Very simple. There was no apology and you just defended it, instead of a simple, we apologise, that should not have happened etc. I don't remember signing an agreement for you to hold the money or any communication that made that clear. Yes, its a serious allegation but I stated facts. The bad experience continues, I posted for one reason - because you couldn't apologise and did not recognise my concern. That is arrogant and it's my ...

“Amazing Service...”

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Jun 18,2019
Minithumbup
By: 'OD'
Jun 18,2019
0 people found
this helpful
Excellent customer service. Quick response at all time and very helpful staff. I'm very grateful for Yvonne service. She has been very keen in responding my emails and willing to solve any issues....
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“Repairs Department Kudos...”

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Jun 14,2019
Minithumbup
By: 'SL'
Jun 14,2019
0 people found
this helpful
Just wanted to give a shout out to the maintenance dept at Julie Twist. Been renting for 3 years and they have helped with all sorts of problems big and small. Keep it up....
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“They are always there to help,best experience received in sales process...”

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May 29,2019
Minithumbup
By: 'Wei'
May 29,2019
0 people found
this helpful
Love the passion and their commitment in doing their job. They have supported me throughout the sales. The best servive I have experienced and received from Paul,Kelly and Ani that no other agents provide. Thanks JT!...
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Comment on agent fees
good
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“Great Maintenance Service...”

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May 27,2019
Minithumbup
By: 'Dom M'
May 27,2019
1 people found
this helpful
Brilliant and efficient service by Simon in the maintenance team. Replace my sink perfectly and made it look all incredibly shiny. Reliable service from Simon who has now fixed issues in my property twice. Really really happy with the service and would use them again ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Margaret
May 28, 2019
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Hello Dom, thank you for the feedback regarding the work Simon has completed at your property. I will pass on you comments to Simon, Many thanks again. ...

“Awful...”

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May 25,2019
Minithumbdown
By: 'Mick'
May 25,2019
0 people found
this helpful
Despite their very high management fees they do not provide adequate service. I have to chase them to chase rent payments and their maintenance department is truly awful. Incompetent, unresponsive and slow. Kelly in their Quays branch is the only bright spot in an otherwise ...
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Comment on agent fees
Expensive even if they provided the service they promise - which they don’t.
Was this helpful? Yes
By: Julie Twist
Jun 20, 2019
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Dear Mick, I am sorry to see you have left a one star review about my Company. Our goal is customer satisfaction and we clearly failed to deliver on this occasion. Regards Julie Twist ...

“Yvonne has been absolutely brilliant this year. No issue has ......”

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May 22,2019
Minithumbup
By: 'CM'
May 22,2019
0 people found
this helpful
Yvonne has been absolutely brilliant this year. No issue has been too big or small, she gets back in touch with you really quickly, she's very supportive and absolutely lovely. I have been incredibly happy with her services and I'm really pleased that she's going ...
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Comment on agent fees
Competitive and reasonable.
Was this helpful? Yes
By: Yvonne Cook
May 22, 2019
View all comments (1)
Thank you so much for your lovely comments Cat, happy to help at time. I am so glad you are enjoy the property and extending with us for another 12 months ...

“Straight forward and responsive to work with...”

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May 09,2019
Minithumbup
By: 'W'
May 09,2019
0 people found
this helpful
Easy to work with once the offer was accepted. Chased sellers solicitors well. Helped push through the deal for our completion timeline. Made submitting the offer quite difficult....
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By: Paul
May 15, 2019
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Hi Will, Thank you for taking the time for the review, all the best in your new home Kind Regards Paul ...

“Patience with a sale...”

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May 07,2019
Minithumbup
By: 'Brooke'
May 07,2019
0 people found
this helpful
I thought the staff at Julie Twist that handled my property sale were very professional throughout the process. They coped with a prolonged and sometimes tricky sale going through. Full credit to them, especially Paul who went the extra mile for us towards the end ...
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Comment on agent fees
Slightly expensive, but worth it.
Was this helpful? Yes

“Excellent service...”

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Apr 30,2019
Minithumbup
By: 'Kathryn'
Apr 30,2019
0 people found
this helpful
Paul was really helpful when we were buying the property. He kept things on track and chased the solicitors when needed. He replied to e-mails quickly and efficiently....
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Comment on agent fees
N/A
Was this helpful? Yes

“Excellent service...”

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Apr 29,2019
Minithumbup
By: 'Martin and Jan'
Apr 29,2019
0 people found
this helpful
We have been with Julie Twist for the last year or so,and they have been extremely efficient in managing the property for us.With the first tenant,we had an issue with a flood in the flat,which they managed to help resolve for ...
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Comment on agent fees
Appear to be reasonably priced
Was this helpful? Yes

“New kitchen and bathroom...”

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Apr 29,2019
Minithumbup
By: 'Nick D'
Apr 29,2019
0 people found
this helpful
Margaret and Simon couldn't have been more helpful arranging for a new kitchen and bathroom to be installed at short notice. Communication was excellent throughout, including detailed discussion of the layout and materials involved, backed up by extensive photos before and after. The quality of ...
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Comment on agent fees
The fees were very reasonable for the quality of work
Was this helpful? Yes
By: Margaret Proctor
May 06, 2019
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Hi Nick, Thank you for you lovely feedback, much appreciated. All the best Margaret & Simon. ...

“Great and reliable agency...”

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Apr 23,2019
Minithumbup
By: 'Kat'
Apr 23,2019
0 people found
this helpful
From the first call to the last email we felt Julie Twist was a great estate agent. We've been dealing mainly with Helen, who was competent, professional and very quick in replying to our questions. But also the other members of staff were great. Definitely ...
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Comment on agent fees
Fees seem high however we don't really have a comparison.
Was this helpful? Yes

“Good...”

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Apr 18,2019
Minithumbup
By: 'Tiago'
Apr 18,2019
0 people found
this helpful
Always available and attentive. Friendly. Had to visit the flat several times and Franc was always very professional and respectful....
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Comment on agent fees
Good
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“MAINTENANCE...”

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Apr 17,2019
Minithumbup
By: 'Dave Calvey'
Apr 17,2019
1 people found
this helpful
I am very pleased with the maintenance management done by Margaret to our flat. She is very professional in her approach and always find a sensible solution....
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Comment on agent fees
Good
Was this helpful? Yes
By: Margaret
Apr 18, 2019
View all comments (1)
Hello Dave, Thank you for the review, it's very much appreciated. Many thanks again, Margaret. ...

“Service Feedback...”

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Apr 06,2019
Minithumbup
By: 'LJ19'
Apr 06,2019
0 people found
this helpful
As a landlord I have been using Julie Twist properties for nearly 4 years and the service is always good. Whenever a problem arises or if something needs repairing they let me know and ask how I would like to proceed. On this occasion Helen was ...
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Comment on agent fees
I think the monthly management fee is very good compared to some of the other letting agents in Manchester, I think the tenancy renewal fee is quite high, especially if a tenant is renewing every 6 months and not on a yearly basis,
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“Very friendly and quick to respond....”

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Mar 07,2019
Minithumbup
By: 'Ferdia'
Mar 07,2019
0 people found
this helpful
Helen was brilliant in helping us with our move in. She was very quick to answer the questions we had and was always very professional and friendly. Thank you Helen for making things hassle free and the whole move in feel stress free :)...
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Comment on agent fees
Good
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“Very Fast Response...”

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Feb 18,2019
Minithumbup
By: 'Gabriella'
Feb 18,2019
0 people found
this helpful
Helen informed us this afternoon of work that needed to be carried out in our kitchen and upon understanding that this would inconvenience us she very quickly worked to resolve the issue. Within a matter of hours Helen had spoken with our landlord to confirm ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Sale of Flat in Southern St...”

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Feb 12,2019
Minithumbup
By: 'Kathryn Dangerfield'
Feb 12,2019
0 people found
this helpful
Paul was extremely professional in his dealings with me regarding a very difficult sale. He went over and above the call of duty to ensure that difficult solicitors on both sides and a tardy management company were kept informed and he pushed them when necessary. ...
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Comment on agent fees
The fees were agreed in advance and therefore were reasonable.
Was this helpful? Yes
By: Paul
Feb 13, 2019
View all comments (1)
Hi Kathryn, Thank you for the lovely review, I am pleased we eventually got the sale through in the end. All the best! Paul ...

“Very professional and supportive...”

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Feb 07,2019
Minithumbup
By: 'Kai'
Feb 07,2019
0 people found
this helpful
Helen has always been great to work with. Very responsive, supportive and empathetic. Having worked with several agents before Helen is a cut above......
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Comment on agent fees
Ok
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“Problem Solving...”

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Jan 30,2019
Minithumbup
By: 'AP'
Jan 30,2019
0 people found
this helpful
One Word BRILLIANT (and kind!) As an offshore client l need a dependable reliable and trustworthy agent with Ms Bowers l get all these qualities and much more Highly recommend l might also add as a senior l must comment on her patience and understanding!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
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Thank you so much for your review, it's always a pleasure assisting you! ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 3:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

Awards won by Julie Twist Properties, Manchester M3 4EN


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