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    Paul Sutermire
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    Yvonne Cook
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    Julie Twist
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    Paul Sutemire
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    Sarah Leach
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    Rebecca Dick
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    Sarah
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    Filippo Bennardo
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    David Lockwood
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    Jack Stabler
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    Ani Kraja
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    Martin Adams
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    Kelly Davenport
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    Yvonne
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    Sian Davenport
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    Olivia
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    Leigh Johnson
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    Helen Bowers
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    Margaret Proctor
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    sadira
No description for branch.
Julie Twist Properties

237-239 Deansgate Manchester
Greater Manchester
M3 4EN

0161 834 8486
Website not available

Properties for sale
Properties for rent
Jan 12,2018
Minithumbup
Darren Denton
Margaret Proctor
By: 'Martin'
Jan 12,2018
0 people found
this helpful
I reported a water leak in my toilet sink. A technician came the following day and changed a part of sink pipe. Fantastic job!...
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Comment on agent fees
I'm not fan of the tenancy renewal fees. But they are quite efficient a sending people for maintenance jobs.
Was this helpful? Yes
Jan 11,2018
Minithumbup
Paul Sutermire
Sarah Leach
By: 'property-investor'
Jan 11,2018
0 people found
this helpful
A top tier estate agency with a personal touch. pragmatic, helpful, proactive and excellent from start to finish. I have absolutely no hesitation in stating that you will not look back with Julie Twist properties and they'll progress your transaction all the way through ironing out any issues in the way....
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Was this helpful? Yes
Jan 10,2018
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Corinne'
Jan 10,2018
0 people found
this helpful
As I do not live in the city I needed an agent to manage the entire process for me from start to finish and that is exactly what Sarah and Paul both did. I was kept constantly informed throughout....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 09,2018
Minithumbup
Helen Bowers
Sian Davenport
By: 'oscar'
Jan 09,2018
0 people found
this helpful
Julie Twist has been managing my property since 2013, and they have been always amazing and professional on their job. the system gave me the opportunity just to type two names, but all the team is included in my review. I would suggest this agency to everyone, and if they had operated in Leeds I would have confirmed them for my studios there as well....
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Comment on agent fees
They are great !!! Professional and honest !!!
Was this helpful? Yes
Jan 05,2018
Minithumbup
Yvonne Cook
Sian Davenport
By: 'Arran'
Jan 05,2018
0 people found
this helpful
Very good agency, easy to communicate with and help always at hand. Nothing seems to be an issue to theses guys. I'm moving out of Manchester or I would have certainly stayed with them!...
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Comment on agent fees
Fees werenā€™t the cheapest but worth paying for as nothing was too much hassle
Was this helpful? Yes
Jan 02,2018
Minithumbup
Helen Bowers
By: 'Stephen'
Jan 02,2018
0 people found
this helpful
Good and efficient service from Helen and the Julie Twist team. They have managed the flat we rent out with a minimum of fuss....
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Was this helpful? Yes
Dec 27,2017
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Nathan'
Dec 27,2017
0 people found
this helpful
I have been dealing with estate agents for over 20 years. I can honestly say Julie M Twist have been the most honest, fairest and hardest working. I have dealt with them for over 7 years in relation to property management and have also dealt with them in regards to sales - in both instances, NO COMPLAINTS AT ALL....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By: 'wally burns'
Dec 23,2017
0 people found
this helpful
Previous tenants gave me 2 months notice I passed this onto Filippo who immediately put it on the market, within a month after being advised correctly what rent to charge they had signed me up a new tenant for 15 months and to top that all the rent was paid upfront and all I had was a 7day transition period gap from one tenant leaving to the new going in. 10 out of 10 for a seamless handover. A special mention also for Helen and Jack...
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Comment on agent fees
spot on. very happy
Was this helpful? Yes
Dec 19,2017
Minithumbup
Sarah Leach
Paul Sutermire
By: 'Gary'
Dec 19,2017
0 people found
this helpful
Have had a good relationship with this agent over a number of years. The sale went as planned and Julie Twist staff ensured it kept moving along with the respective solicitor and purchaser....
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Comment on agent fees
Value for money
Was this helpful? Yes
Dec 16,2017
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Chris B'
Dec 16,2017
0 people found
this helpful
Great service and actually interested in progress for both us (purchaser) and the vendor. Thanks to you both for an efficient and fast purchase....
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Comment on agent fees
All seemed fine
Was this helpful? Yes
By: Paul & Sarah
Jan 14, 2018
View all comments (1)
Thanks Chris, your comments are much appreciated Paul & Sarah ...
Dec 13,2017
Minithumbup
Paul Sutermire
Rebecca Dick
By: 'Natalie'
Dec 13,2017
0 people found
this helpful
Extremely helpful and always good at communicating what's going on which helps hugely in stressful situations. Always available and even offered to check emails on days off to help keep things moving. Always cheerful and made the process much easier to deal with...
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Was this helpful? Yes
By: Paul & Becca
Jan 14, 2018
View all comments (1)
Thanks again to you both for such a lovely review! All the best :-) Paul & Becca ...
Dec 07,2017
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'Nathan F'
Dec 07,2017
0 people found
this helpful
I cannot articulate my gratitude for all Pauls hard work and Julie Twists time looking after myself and the appartment....
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Was this helpful? Yes
By: Paul
Jan 14, 2018
View all comments (1)
Hi Nathan Thanks for the nice review Many Thanks Paul ...
Nov 28,2017
Minithumbdown
Helen Bowers
Julie Twist
By: 'twb'
Nov 28,2017
2 people found
this helpful
always cheating to the customers, and try to confuse the customer about the charge fees. toilet was leak, they spent two months to fix it and no compensation. Deposit team is not kind, and try to find many excuse to charge you when you get your deposit back....
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Comment on agent fees
bad
Was this helpful? Yes
By: Stacie Wright
Nov 29, 2017
View all comments (1)
We are sorry to see that you have left us a one star review. I am not sure why you felt we cheated you? You left the property 4 days after your tenancy end date and was deducted 4 days rent for this out of your deposit to cover the additional 4 days you lived in the property for. We understand that you had been in the property for 4 years and had items to remove but all tenants are notified 2 months in advance of there tenancy end date which provides you with enough time to arrange for all of yo ...
Nov 24,2017
Minithumbup
David Lockwood
Margaret Proctor
By: 'Lucy & Thom'
Nov 24,2017
0 people found
this helpful
We currently live in rented accommodation and our washing machine very recently stopped working! We contacted Margaret Proctor who was really understanding - from reporting the problem to having a new washing machine fitted took just 7 days! David Lockwood fitted our new washing machine and took the old one away. We were really impressed with the effort David went to in tidying up afterwards etc. He also discovered a leak underneath our sink which he fixed whilst he was here! Great experienc...
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Was this helpful? Yes
Nov 23,2017
Minithumbup
David Lockwood
Margaret Proctor
By: 'Emma'
Nov 23,2017
1 people found
this helpful
David Lockwood in the Julie Twist maintenance team is brilliant. He helped me fix the problems twice. David was kind, friendly, helpful. His quality of work is efficient and excellent. Margaret Proctor is also a very kind, friendly, patient and helpful person. She helped me arrange the maintenance issues solved so quickly and properly. Margaret gave the excellent advice and superb service. Thank you so much....
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Was this helpful? Yes
By: Margaret
Nov 23, 2017
View all comments (1)
Hello Emma, You're more than welcome, thank you for your feedback and kind comments, it very much appreciated. Thank you again David & Margaret xx ...
Nov 22,2017
Minithumbup
Helen Bowers
By: 'Sue'
Nov 22,2017
0 people found
this helpful
I represent a Landlord served by Julie Twist Properties and I have found Helen Bowers extremely helpful, when dealing with the variety of issues that invariably arise in a portfolio of properties. Issues ranging from finding tenants, dealing with maintenance, re-mortgaging and Freeholders demands have all been dealt with promptly and efficiently and I would recommend her to anyone looking for help with these issues....
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Was this helpful? Yes
Nov 20,2017
Minithumbup
Filippo Bennardo
David Lockwood
By: 'Michael P'
Nov 20,2017
1 people found
this helpful
Filippo Bennardo, the Lettings Manager is truly fabulous. When I had to move out of Manchester I called many agents. I chose Julie Twist Properties because Fil was the most friendly, knowledeable and helpful person that I spoke with. It was an excellent decision. Fil has been phenomenal - always cheerful, helpful, giving excellent advice and superb service. He found me a perfect tenant, made all the arrangements and I am delighted with the outcome. David Lockwood in the Julie Twist maintenance ...
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Comment on agent fees
The fees are appropriate for the services offered
Was this helpful? Yes
Nov 16,2017
Minithumbup
Paul Sutermire
Rebecca Dick
By: 'L & T'
Nov 16,2017
0 people found
this helpful
Could not have been happier with the service provided during our recent sale - all questions were answered swiftly and professionally, and we were guided throughout the entire process, with Paul and Rebecca being worthy of special mention. Thanks!...
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Comment on agent fees
Good - they were the most expensive of the quotes we obtained, but we are still very happy with our choice
Was this helpful? Yes
By: Paul & Becca
Jan 14, 2018
View all comments (1)
Hi Lauren & Trevor Thank you both for the kind comments, it was a pleasure Thanks Paul & Becca ...
Nov 16,2017
Minithumbup
Helen Bowers
By: 'Maria D.'
Nov 16,2017
0 people found
this helpful
Helen's customer service skills are excellent! She is polite and friendly, and strives to answer all queries very promptly. Based on my experience, I would definitely recommend her!...
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Was this helpful? Yes
Nov 06,2017
Minithumbdown
By: 'disappointed'
Nov 06,2017
3 people found
this helpful
I have had a few dealings with poor maintenance agencies but Julie Twist has got to be the worst one I have ever dealt with. I moved in 3 months ago and requested some relatively small (but inconvenient) things be fixed around the flat. It has been months and the agency don't even bother to call back despite emails and answerphone messages every week. It is now mid winter and my heating still doesn't work/freezer door can't be opened without a lever due to no handle. For the premi...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Stacie Wright
Nov 09, 2017
View all comments (2)
Hi sorry my number is 0161 827 9613 ...
Nov 03,2017
Minithumbup
Paul Sutemire
By: 'C Doyle'
Nov 03,2017
1 people found
this helpful
The sale of my property took quite a long time but Mr Sutemire pursued matters relentlessly to a successful conclusion....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Paul
Jan 14, 2018
View all comments (1)
Hi Ciaran, It was a pleasure Kind Regards Paul ...
Nov 01,2017
Minithumbup
Sian Davenport
Paul Sutermire
By: 'Mark'
Nov 01,2017
0 people found
this helpful
The teams at both Deansgate and Salford Quays have been professional, diligent and courteous throughout the stages of purchasing my property, from handling my initial enquiry, viewings and surrounding exchange and completion. Sian has been extremely helpful in helping to prepare the property for letting and I feel most reassured to have started our working relationship. Continued thanks to all....
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Was this helpful? Yes
Nov 01,2017
Minithumbup
Margaret Proctor
Yvonne Cook
By: 'Seb Jackson, Landlord'
Nov 01,2017
0 people found
this helpful
I have always found Julie Twist very responsive and efficient. Both in terms of finding tenants and responding to maintenance issues...
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Was this helpful? Yes
Oct 30,2017
Minithumbup
By: 'Richard Dale'
Oct 30,2017
1 people found
this helpful
I recently purchased a flat in Manchester city centre, and I found all the Julie Twist staff that I dealt with to be friendly and helpful. The purchase took longer than I was hoping for, but I believe that was a problem with the vendor and their solicitors - it was outside the control of the estate agent....
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Was this helpful? Yes
By: Paul
Nov 01, 2017
View all comments (1)
Hi Richard, Many thanks for your comments, I glad we managed to get it pushed through in the end. All the best, Paul ...
Oct 29,2017
Minithumbdown
By: 'Isobel Greenlees'
Oct 29,2017
3 people found
this helpful
I rented with Julie Twist for two years and a half and would NOT recommend them to anyone. Perhaps you will be treated well if you are buying a house or a landlord but I'm confident you will not if you are renting. Here are a small sample of the problems we experienced which are primarily due to appalling communication and customer service. Just to confirm, we were paying £995 for our luxury flat in the city centre every month and I always paid my rent on time for the whole of that tw...
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Was this helpful? Yes
By: Stacie Wright
Nov 09, 2017
View all comments (1)
Dear Isobel Greenlees.From what I can see your experience was not reflective of our brand. I am really sorry for that. We are always hard at work to make sure the team delivers and every customer has a positive experience. We will take your feedback into account as we work toward improving the way we do business.Clearly this time around you felt this was was not the case. Thank you for providing honest feedback. Knowing where we are missing the mark helps us tackle our weaknesses as we striv ...
Oct 25,2017
Minithumbup
Sian Davenport
Helen Bowers
By: 'Adil Mohammed'
Oct 25,2017
0 people found
this helpful
Sian And Helen customer service skills are very impressive, they are very polite and address all enquiries as quick as possible with efficiency....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 12,2017
Minithumbup
sadira
By: 'David G'
Oct 12,2017
0 people found
this helpful
We have just concluded our 3rd letting of a modern City centre apartment in Great Northern Towers with Julie Twist agency and can only applaud their excellent service, response to clients and commercial knowledge of the letting market . The service is 1st class and we would strongly recommend their appointment for other landlords. I am a Chartered Surveyor so am aware of the many regulatory and competitive pressures on letting agents, well done team Julie Twist ....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Oct 06,2017
Minithumbup
David Lockwood
By: 'Client'
Oct 06,2017
0 people found
this helpful
David was excellent at his job and he fixed all the issues very quickly. He checked all the things he was asked and found the best solution....
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Was this helpful? Yes
Oct 06,2017
Minithumbup
By: 'Lee'
Oct 06,2017
0 people found
this helpful
Marvellous customer service and great friendly agency. The best I dealt with. So professional! I would definitely recommend them to anyone And everyone as they have been so helpful and the best I have dealt in my life! Thank you Julie twist and thank you for the staff members SIAN DAVENPORT & HELEN BOWERS!!! Thank you Once again...
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Comment on agent fees
Perfect and they are so so fair with all. They definitely worth whatever agent fees they need because they will give you the best services.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Helen Bowers
By: 'client'
Sep 15,2017
0 people found
this helpful
Helen Bowers is very efficient and most helpful at all times. She replies promptly to emails and follows up quickly on any queries that arise...
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Comment on agent fees
good
Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Thanks for the review! It would be much appreciated if you could advise which property this relates to as it's always nice to know which Landlords have written the review. Thank you! Helen Bowers. ...
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M24
  • M5
  • M50
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
81% customers were satisfied with fees 76% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Ā£91,000
  • Max: Ā£385,000

Letting
  • Min: Ā£0
  • Max: Ā£198,000

NAEA ARLA TDS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
53 7 106 22 45 1 46 1 12 4
Paul Sutermire - upload your photo Paul Sutermire
27 reviews

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Yvonne Cook - no image available Yvonne Cook
Property Manager
19 reviews

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Julie Twist - upload your photo Julie Twist
7 reviews

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Paul Sutemire - no image available Paul Sutemire
Sales Department
38 reviews

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Sarah Leach - no image available Sarah Leach
Sales Negotiator
17 reviews

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Rebecca Dick - no image available Rebecca Dick
Sales Consultant
30 reviews

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Sarah  - upload your photo Sarah
3 reviews

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Filippo Bennardo - no image available Filippo Bennardo
Lettings Negotiator
19 reviews

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David Lockwood - upload your photo David Lockwood
16 reviews

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Jack Stabler - no image available Jack Stabler
lettings administrator
9 reviews

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Ani Kraja - no image available Ani Kraja
Office Manager
0 reviews

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Martin Adams - upload your photo Martin Adams
3 reviews

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Kelly Davenport - upload your photo Kelly Davenport
8 reviews

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Yvonne  - upload your photo Yvonne
2 reviews

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Sian Davenport - upload your photo Sian Davenport
13 reviews

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Olivia  - upload your photo Olivia
6 reviews

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Leigh Johnson - upload your photo Leigh Johnson
5 reviews

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Helen Bowers Helen Bowers
Property Manager
33 reviews

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Yvonne Cook - upload your photo Yvonne Cook
6 reviews

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Margaret Proctor - upload your photo Margaret Proctor
23 reviews

About Margaret No description set View full profile
Darren Denton - upload your photo Darren Denton
8 reviews

About Darren No description set View full profile
Franc Grishaj - no image available Franc Grishaj
Propery Consulter
2 reviews

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Brian  - upload your photo Brian
3 reviews

About Brian No description set View full profile
Sandira Williams Sandira Williams
Property Manager
2 reviews

About Sandira No description set View full profile
sadira  - upload your photo sadira
1 reviews

About sadira No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

https://julietwist.co.uk/property_to_rent/tenants-information-fees/
Last updated at 9:55 AM 22/11/2017 by Dan

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

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