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Julie Twist Properties

237-239 Deansgate Manchester
Greater Manchester
M3 4EN

0161 834 8486


Properties for Sale
Properties to Rent

“Sale of Flat in Southern St...”

Feb 12,2019
Minithumbup
By: 'Kathryn Dangerfield'
Feb 12,2019
0 people found
this helpful
Paul was extremely professional in his dealings with me regarding a very difficult sale. He went over and above the call of duty to ensure that difficult solicitors on both sides and a tardy management company were kept informed and he pushed them when necessary. ...
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Comment on agent fees
The fees were agreed in advance and therefore were reasonable.
Was this helpful? Yes
By: Paul
Feb 13, 2019
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Hi Kathryn, Thank you for the lovely review, I am pleased we eventually got the sale through in the end. All the best! Paul ...

“Very professional and supportive...”

Feb 07,2019
Minithumbup
By: 'Kai'
Feb 07,2019
0 people found
this helpful
Helen has always been great to work with. Very responsive, supportive and empathetic. Having worked with several agents before Helen is a cut above......
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Comment on agent fees
Ok
Was this helpful? Yes

“Problem Solving...”

Jan 30,2019
Minithumbup
By: 'AP'
Jan 30,2019
0 people found
this helpful
One Word BRILLIANT (and kind!) As an offshore client l need a dependable reliable and trustworthy agent with Ms Bowers l get all these qualities and much more Highly recommend l might also add as a senior l must comment on her patience and understanding!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
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Thank you so much for your review, it's always a pleasure assisting you! ...

“Nothing too much trouble...”

Jan 30,2019
Minithumbup
By: 'Kim'
Jan 30,2019
0 people found
this helpful
Thank you Helen for taking the time to answer our questions no matter how trivial they are. Nothing is too much trouble and you have explained the rental and landlords process to us so patiently....
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Comment on agent fees
About right- what we agreed !
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
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Hi Kim, Thank you for your kind feedback. It's been lovely assisting you so far and I look forward to dealing with you and your property in the future! Kind Regards, Helen ...

“Wish all parties associated with purchasing a property were as good as Paul!...”

Jan 22,2019
Minithumbup
By: 'Sophie'
Jan 22,2019
0 people found
this helpful
Paul was brilliant. Our process went on for 11 months and throughout Paul was reliable and highly efficient. His speed to respond to emails and rectify issues promptly was really appreciated. We are first time buyers so haven't been through the process before, but from speaking ...
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Comment on agent fees
NA - we are the buyer
Was this helpful? Yes
By: Paul
Feb 04, 2019
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Hi Sophie, Thanks again for the kind comments and lovely review. All the best to you and Danny in your new home Many Thanks Paul ...

“Great Service...”

Jan 16,2019
Minithumbup
By: 'Rahul Dabas'
Jan 16,2019
1 people found
this helpful
Sian and Helen were both extremely helpful and responsive during whole process. They react asap to their e-mails and were always there to answer any questions I had....
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Comment on agent fees
good
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
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Hi Rahul, thank you for your feedback. It's very much appreciated and hope your enjoying your new home! Kind Regards, Helen Bowers ...

“Great Support and Friendly!...”

Jan 10,2019
Minithumbup
By: 'Miguel'
Jan 10,2019
0 people found
this helpful
Helen and Sian have been very helpful throughout the whole process. They react quickly to their e-mails and try their best to find a solution to the problem....
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By: Helen Bowers
Jan 31, 2019
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Thanks for the great feedback, so glad to hear you are happy with our service. Kind Regards, Helen Bowers ...

“Excellent work...”

Dec 20,2018
Minithumbup
By: 'Andrew'
Dec 20,2018
1 people found
this helpful
Contacted Filippo late one afternoon and he had my property advertised straight away. Within hours I had many viewings and within 24 hrs it was filled. Incredibly fast work well done. Helen then has organised the references and kept me updated throughout the process. Very professional ...
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“Very easy to work with...”

Dec 19,2018
Minithumbup
By: 'Dylan'
Dec 19,2018
1 people found
this helpful
Carla was fast to respond and very easy to work with when renewing my tenancy. The whole process was very efficient....
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“Exellent service and happy to work with...”

Dec 15,2018
Minithumbup
By: 'Bon'
Dec 15,2018
1 people found
this helpful
I have a smooth and happy purchase experience through the assistance of Paul . He always be able to follow the process and provide necessary updates . Responsible is the best word to him. Excellent performance !...
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Comment on agent fees
No comment
Was this helpful? Yes
By: Paul
Jan 16, 2019
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Thanks again for the lovely review Bon, all the best with your property in the future. ...

“Proactive and responsive...”

Dec 11,2018
Minithumbup
By: 'Ivan and Hannah'
Dec 11,2018
0 people found
this helpful
Thanks Paul and team for your very proactive and responsive client service which was hugely appreciated on a difficult sale. If only the buyer's solicitor JMW was half as good (even a tenth as good!). Thank you so much. Ivan and Hannah...
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Comment on agent fees
Good
Was this helpful? Yes
By: Paul
Jan 16, 2019
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Thank you so much to both of you for the lovely review, it was a pleasure working with you both. ...

“Great service...”

Dec 10,2018
Minithumbup
By: 'LScariano'
Dec 10,2018
0 people found
this helpful
Never had I had such a speedy process, and amazing assistance from both of these people. Could not ask for better help getting my new place sorted....
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“Efficient...”

Dec 07,2018
Minithumbup
By: 'S Barnhill'
Dec 07,2018
0 people found
this helpful
Helen has been really efficient and helpful. Julie Twists have always been good but seem to be better than ever these days....
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Comment on agent fees
Average
Was this helpful? Yes

“Replacement Carpets...”

Dec 06,2018
Minithumbup
By: 'Charles'
Dec 06,2018
0 people found
this helpful
Excellent service from David and Margaret from Julie Twist's maintenance team. I had both bedroom carpets replaced - was kept informed of progress and on the day of fitting, I returned to two new carpets but the clean up afterwards and care meant you would ...
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Was this helpful? Yes
By: Margaret
Dec 06, 2018
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Hello Charles, Thank you very much for your positive feed back and we're delighted you are happy with our help and service. All the Best David & Margaret ...

“Great Service...”

Nov 27,2018
Minithumbup
By: 'Martin and Jan'
Nov 27,2018
1 people found
this helpful
Julie Twist have been managing our property for several months now,unfortunately we have had some issues with a flood in the flat and then a boiler that has needed replacing-Margaret has been excellent in terms of liasing with us ,the tenant and the repair ...
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Comment on agent fees
About average from what I have seen.
Was this helpful? Yes
By: Margaret
Nov 27, 2018
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Hello Martin & Jan, Thank you very much for you feedback, It's very much appreciated. It was my pleasure and always happy to help. Many thanks, Margaret ...

“Very pleasantly held communication....”

Nov 19,2018
Minithumbup
By: 'Coskun'
Nov 19,2018
0 people found
this helpful
I buy and sell a lot of property and this is the first time i have dealt with this office and i have been really happy to receive all the help I needed everytime, Paul specially is such nice guy to deal with. Great communication....
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By: Paul
Jan 16, 2019
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Hi Coskun Thank you again for the lovely review, all the best in the future! Kind Regards Paul ...

“Sale - Lock Building...”

Nov 04,2018
Minithumbup
By: 'Ginette'
Nov 04,2018
0 people found
this helpful
Paul and Sarah were extremely helpful, responsive and transparent during a difficult process. They responded to queries in a timely manner and always seemed happy to help. I would highly recommend Julie Twist....
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Comment on agent fees
More expensive than some others but a worthy service
Was this helpful? Yes
By: Paul & Sarah
Jan 16, 2019
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Thanks for the lovely review, it is much appreciated. All the best for the future. Paul & Sarah. ...

“Great Service...”

Nov 01,2018
Minithumbup
By: 'Harriet'
Nov 01,2018
0 people found
this helpful
Both Sian and Helen were fantastic and assisted me with everything I needed. They were quick on responding to my emails and answered every question I had for them. Would highly recommend them....
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Comment on agent fees
Average
Was this helpful? Yes

“Very attentive and supportive...”

Nov 01,2018
Minithumbup
By: 'Bishop'
Nov 01,2018
0 people found
this helpful
The team and particulary Paul were very supportive in enabling the process from start to finish. The communication was very good, responded quickly and were good middlemen for information and to ease hold ups. A very proffesional approach and we were very pleased with the ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Paul
Nov 02, 2018
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Hi Gill & Peter Thank you so much for the review. It is much appreciated Kind Regards Paul ...

“Outstanding customer service...”

Nov 01,2018
Minithumbup
By: 'Lauren&Sam'
Nov 01,2018
0 people found
this helpful
Paul was an exceptional help throughout the purchase of our property. He went over and above to ensure everything was running as smoothly as possible and was always there to answer any questions we had. An attentive communicator, he worked tirelessly to ensure both sides ...
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Was this helpful? Yes
By: Paul
Nov 02, 2018
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Hi Lauren & Sam, Thanks again for the kind review, it is much appreciated Kind Regards Paul ...

“Seamless sale...”

Nov 01,2018
Minithumbup
By: 'DJMManchester'
Nov 01,2018
0 people found
this helpful
My property was marketed well, the agent secured lots of viewings and locked down a good offer pretty quickly. I had a couple of delays between offer and completion but the agent managed these with the buyer really well for me to ensure the sale ...
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“Everything ran smoothly!...”

Oct 31,2018
Minithumbup
By: 'Happy Customer'
Oct 31,2018
0 people found
this helpful
I was purchasing a property through Julie Twist and at every juncture they assisted with my queries. Due to various delays on the case, Paul Sutermire kept me updated so that I would not have to worry or wonder as to the next stage of ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Paul
Nov 02, 2018
View all comments (1)
Thank you again for the kind review. It is much appreciated ...

“Bed replacement...”

Oct 25,2018
Minithumbup
By: 'Christie'
Oct 25,2018
0 people found
this helpful
The bed which came furnished in my apartment broke and within a business day of me reaching out to Margaret she had assessed the damage and had a replacement ordered! Really pleased with the level of communication....
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By: Margaret Proctor
Nov 01, 2018
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Hello Christie, You are more than welcome, always happy to help, Many thanks Margaret ...

“Paul was very helpful - overall great service...”

Oct 16,2018
Minithumbup
By: 'Ellesmere Street'
Oct 16,2018
0 people found
this helpful
Overall my process didn't go overly smoothly, this however wasn't the fault of Paul or Julie Twist. Paul helped chase and deal with what can only be described as a very difficult solicitor. I can happily say that Julie Twist and Paul did a great ...
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Was this helpful? Yes
By: Paul
Nov 02, 2018
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Thank you again for taking the time to write a review. It is much appreciated ...

“MAnagement & Sale of Property...”

Oct 08,2018
Minithumbup
By: 'Hilary'
Oct 08,2018
0 people found
this helpful
Julie Twist managed a property for me for many years when it was rented out on more than 2 occasions with long leases. In the last six months Julie Twist assisted me with the sale of the property. I have been extremely impressed with all the ...
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Comment on agent fees
The fees are well worth the service provided.
Was this helpful? Yes
By: Paul
Nov 02, 2018
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Thanks so much again for the review Hilary :-) ...

“Really Helpful...”

Oct 04,2018
Minithumbup
By: 'Alias'
Oct 04,2018
0 people found
this helpful
The team has been very helpful in helping me renting an apartment and assisting me along the way. There are very professional and I would recommend their services. They are all very nice and easy to get in touch with. However, I would say that ...
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Comment on agent fees
The Agent's fees are a bit too high comparing to some agencies in Manchester
Was this helpful? Yes

“Very helpful service- smooth transition...”

Sep 19,2018
Minithumbup
By: 'Toby'
Sep 19,2018
0 people found
this helpful
Overall very good service, everyone who was involved in the process (selected above) was very helpful and ensured that the move in was smooth and without delay. Provided all details asked for and replied to emails quickly. Only tedious part was using the third party ...
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Comment on agent fees
Seemed reasonable, similar to others around.
Was this helpful? Yes

“excellent service...”

Sep 18,2018
Minithumbup
By: 'Ian'
Sep 18,2018
0 people found
this helpful
Julie Twist Properties have looked after me for over 10 yrs both as letting agents and recently with the sale of my flat. I have always experienced excellent service. In particular I have had no rental voids and sold the flat within a few days of ...
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“Great Service...”

Sep 18,2018
Minithumbup
By: 'Alex'
Sep 18,2018
0 people found
this helpful
Although the fee is not cheap but you get what you pay for. With close follow up, tenant is being found quickly with Kelly and realostic solutions are being proposed to close the deal smoothly. Then the case is passed to Helen who help me ...
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Comment on agent fees
Not cheap but service proves the pricing.
Was this helpful? Yes

“Wonderful service for property purchase...”

Sep 14,2018
Minithumbup
By: 'Terence Chan'
Sep 14,2018
0 people found
this helpful
This is my first time buying a property in the UK. Sarah and Paul always provide prompt responses and useful information to my questions, and they have maintained a wonderful service throughout the process. Further, the high-quality video of the apartments that they provide to ...
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By: Paul & Sarah
Nov 02, 2018
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Thanks again for the review Terence, we really appreciate it. ...
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M24
  • M5
  • M50
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 76% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £85,000
  • Max: £385,000

Letting
  • Min: £0
  • Max: £198,000

NAEA ARLA TDS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
72 8 136 23 57 1 60 1 15 4

Fees

https://julietwist.co.uk/property_to_rent/tenants-information-fees/
Last updated at 22/11/2017, 9:55 AM by Dan

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

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