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JSM

6d Church Street Woodbridge
Suffolk
IP12 1DH

01394 380218

Apr 01,2015
Minithumbdown
By:
Apr 01,2015
2 people found
this helpful
The lease on this property recently ended. JSM were quite unhelpful on numerous occasions during the tenancy. Requests for landlord maintenance were met with resistance or inaction, check out and return of our Security Deposit turned into a frustrating and drawn out affair and generally they were perceived as unhelpful. I know they are agent for the landlord, but they promote themselves as offering quality service.....and....expert customer care to both landlords and tenants. Our experienc...
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Was this helpful? Yes
Nov 22,2014
Minithumbdown
By:
Nov 22,2014
3 people found
this helpful
I rented a flat for 18 months, and moved out a few weeks ago. Durning the tenancy JSM were actually ok, handling a few maintenance issues efficiently. The only real annoyance were the outrageous fees every six months (around £90). Plus check-in fee, check-out fee, etc... However, upon checkout they tried to charge me the famous £50 cleaning fee, for various minor cleaning issues (check your contract - they can only withhold money for MAJOR cleaning issues!!). I challenged it, they...
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What agent could do to change your mind?
For a start you could abide by the tenancy contract. Trying to charge cleaning fees for minor things is disgusting, and in breach of contract. Sort your staff out - one member told me check-out was free, another said ‚£100 yet I only paid ‚£60???
Comment on agent fees
Ridiculously high
Was this helpful? Yes
By: evilagent
Dec 10, 2014
View all comments (1)
Ha ha. Frankly we don't give a shit about our tenants. Once we have their money that's it as far as we are concerned. Our only concern is getting the suckers in and getting our fat fees. Wahahahahahaha!!!....
Jul 24,2014
Minithumbup
By:
Jul 24,2014
0 people found
this helpful
I've dealt with this branch over a number of years and eventually brought a property through them as well. They have always been very helpful to me as a tenant and owner, and they have been on the ball with all the issues I have regarding tenancy & property purchase. During the purchase process the lady at JSM went the extra mile to guide me through the conveyance process of buying the property which was really useful because I could keep an eye on progress with the Solicitor. The way that t...
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May 13,2014
Minithumbup
By:
May 13,2014
0 people found
this helpful
JSM were very helpful, professional and very efficient in all matters concerning my rental. I would thoroughly recommend for anyone I know,...
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Aug 07,2013
Minithumbdown
By:
Aug 07,2013
2 people found
this helpful
The whole experience from the beginning has been appalling, they do not return calls, give ridicules quotes for work needed and are generally really unhelpful....
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Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
Allyson at JSM has been nothing but helpful during my time renting a property from JSM Woodbridge. She has always advised and helped where ever she could. I have had some issues with the property which were dealt with very well. My thanks to Allyson and the JSM team....
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Jan 03,2013
Minithumbup
By:
Jan 03,2013
0 people found
this helpful
I have been a Tenant under JSM Woodbridge Branch for 2 years 4 months. Having lived in this country and renting for 6 years they have proved to me that they are the best ever, I really felt at home during my stay with this Estate Agent. It was just easy for me to communicate and be listened to, and action taken swiftly. All the office staff was so co-operative and understanding. Even when I had to leave due to my own circumstances I still felt so wanted because the reception that I got from the ...
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Aug 23,2012
Minithumbup
By:
Aug 23,2012
1 people found
this helpful
I have rented through JSM property for 11 years through the Ipswich and Woodbridge Branches, I have always found the staff polite helpful and well informed. I have had several maintenance issues that have been dealt with quickly and the problem resolved, in many cases I did not have to wait at home for a contractor to turn up they just collected the keys from the office and carried out the works. I have rented through other agents and although there were no huge issues. If I were to move aga...
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By: Absolutely amazing
Aug 25, 2012
View all comments (1)
Absolutely amazing... JSM Property can only get a good review from the Branch Manger Elaine Dunlop... Need I say any more........
Jul 09,2012
Minithumbdown
By:
Jul 09,2012
0 people found
this helpful
Would not recommend this company, not interested in sorting out any problems unless you call and complain constantly(we had rats and had to call environmental health before they did anything about the problem). Also they tried to keep some deposit for damage that was already at the property. Luckily we had kept original inventory so had proof already there but we have still had to go through my deposits. Also, charge ridiculous fees for check in, check out, reference etc etc. There are plenty o...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £112,000
  • Max: £112,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 4 3 0 0 1 0 0 0
Allyson Richardson - upload your photo Allyson Richardson
1 reviews

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Sarah Lee - upload your photo Sarah Lee
1 reviews

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Jamie Curran Jamie Curran
Director
1 reviews

About Jamie IP Twelve wants to change your perception of lettings agents and promises to provide a professional, independent honest service. All of our fees will be transparent, no hidden costs and no corporate s View full profile
Sarah Chapman - upload your photo Sarah Chapman
1 reviews

About Sarah No description set View full profile
Karen Bevan - upload your photo Karen Bevan
1 reviews

About Karen No description set View full profile

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