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    Paula Bowdler
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    Steve Chandler
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    Emma
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    Emma Meiring
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    Helen Dunlop
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    Claire Wiltshire
No description available.
JSM

Friars House, 2 Falcon Street Ipswich
Suffolk
IP1 1SL

01473 214441

Jan 20,2016
Minithumbdown
By:
Jan 20,2016
0 people found
this helpful
Awful, don't go near them. One staff memebr doesn't know what the other is doing the delay everything. They don't look after your property. They hid the fact the couldn't get refernces for tenants....
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Oct 27,2014
Minithumbdown
By:
Oct 27,2014
1 people found
this helpful
Very little regard for tenants and unacceptable fees. We rented with them last year. We were promised a heater would be repaired before move in - we had to wait about a month for this, despite numerous prompts, and were very cold in the main bedroom for this period. They asked us to sign on a tablet at check in, with no explanation as to what we were signing, and then scanned this onto our copy of the inventory which was emailed a week later but with the date being a week previous. Clearly this ...
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Comment on agent fees
Very over the top. I don\'t mind paying fairly high fees if I get good service but the service was very poor here.
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Jul 21,2014
Minithumbdown
By:
Jul 21,2014
1 people found
this helpful
Avoid this lettings agent at all cost, they are bloody useless. They don't managed anything properly so beware of the property you move into, checks have probably not been done and probably crawling with fleas like the one I just moved into!...
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What agent could do to change your mind?
Low admin fees. Doing their jobs properly to not lead genuine tenants into stress and anger.
Comment on agent fees
Absolute rip off! They don\'t do the checks and admin they are meant to.
Was this helpful? Yes
By: JSMProperty
Jul 21, 2014
View all comments (1)
Thanks for your comments. We aim to let out properties in good condition and we apologise on this occasion there have been a number of issues. We are working with you and the landlord to get these rectified straight away. Should you have any further concerns, please contact the branch and someone will be asble to assist.....
Jul 16,2014
Minithumbup
By:
Jul 16,2014
1 people found
this helpful
Last year I rented a flat through JSM for about 4 months. When I moved in the flat was for sale as a buy-to-let property and they explained to me in an easy way, without being insulting (as it was the first time I rented). £65 is excessive as a check in fee (see a review below) but this is part and parcel of renting - they are all as bad as each other. The flat was bought 4 months after moving in buy a new landlord who cut the contract with JSM and went independent - again JSM were profess...
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Comment on agent fees
Cleaning fee on \'check out\' would have been easily avoided
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May 03,2013
Minithumbdown
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May 03,2013
4 people found
this helpful
JSM cost me approximately £5000 due to their complete inability to carry out works to ALL my properties after I authorized them in writing. I was taken to court by tenants for issues I was never informed of. Please see below for an exhaustive detailed report to their failings; 1) Court fine of £1885 made against me due to tenants of Lancaster rd taking me to court 2) Lancaster rd being vacant for 6 months due to tenants leaving unexpectedly and the property not being fit for habi...
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What agent could do to change your mind?
I think after the ridiculous levels of their failings, there would be no action which would convince me to deal with JSM at any point ever again
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Mar 08,2013
Minithumbdown
By:
Mar 08,2013
2 people found
this helpful
I have been living in a flat managed by them for 4 years now. Whilst many of my issues with them may be due to an un-responsive landlord, they never pursue the landlord on my behalf to resolve any of my complaints. The week I moved in several problems with the property were \'scheduled to be fixed\', but 4 years later they are all still unresolved, despite me raising them at every inspection, and sending letters and telephoning the office requesting followup. They do absolutely nothing, just ...
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What agent could do to change your mind?
Return my calls. Give me explanations for my unresolved issues, even if they remain unresolved.
Was this helpful? Yes
Feb 11,2013
Minithumbup
By:
Feb 11,2013
1 people found
this helpful
this is the 1st property i have ever rented ,it is also the 1st property i looked at , the property was exellent as was the service of jsm , a very profesional company that answered all our questions with no delay. the staff were very friendly and very helpfull could not ask for a better service...
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Feb 08,2013
Minithumbup
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Feb 08,2013
1 people found
this helpful
We have been using JSM for over 7 years now for our flat in Ipswich. Our day to day contact is Emma Meiring and I can honestly say that she goes above and beyond in her service levels/support of us as Landlords....
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Feb 08,2013
Minithumbup
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Feb 08,2013
0 people found
this helpful
We have used JSM since we bought these properties in early 2000 and have had nothing but complete support and co-operation in all our dealings with the office. If anything the turn round time - with Paula\'s support - who is our property manager - and also the other girls in the office, has become even quicker (we have four flats in the building). I would recommend anyone to use their services....
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Feb 08,2013
Minithumbup
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Feb 08,2013
1 people found
this helpful
JSM have been acting as my property agent for over ten years. They provide an excellent service -helpful and responsive. Our current lead agent, Emma, is competent, efficient and a pleasure to work with. Our properties are let quickly, occasional difficulties with tenants are addressed promptly, and communication with us is very good. I am happy to recommend JSM to other landlords....
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Feb 04,2013
Minithumbdown
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Feb 04,2013
3 people found
this helpful
JSM are horrendous- AVOID AT ALL COSTS. Our whole experience from start to finish with them was horrendous. The woman who showed us round the property was rude and told us to "look but be quick, I\'ve got other viewings". The deposit and admin fees are excessive when compared to other agents- and a £60 check in fee!? We loved the house so we paid it. When we moved in we were promised that the garden would be cleared and a window cleaner would be sent round. Never happened. It...
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What agent could do to change your mind?
Been polite and cared about tenants instead of just money.
Was this helpful? Yes
Feb 04,2013
Minithumbup
By:
Feb 04,2013
0 people found
this helpful
Would not hesitate to recommend the Ipswich Office. Professional, informative, helpful, polite, reliable, trustworthy everything you require from a managing agent. Regularly updated with reported maintenance, quotes, property inspection reports. Very happy, I have a hassle free portfolio thanks to JSM....
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Jan 26,2013
Minithumbdown
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Jan 26,2013
2 people found
this helpful
This review is in regards to JSM Property Management Ltd's Ipswich branch Friars House, 2 Falcon Street, Ipswich, Suffolk, IP1 1SL 01473 214441. This is based on experience over 2 years... to summarise I would not recommend them. Estate Agents in general have a bad reputationΒ’Γ’β€šΒ¬Γ‚Β¦ some excel to positive credit, where others simply live up to the poor reputation. This goes for both business/commercial estate agents and residential agents selling and renting flats and housing. My revie...
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Nov 02,2012
Minithumbup
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Nov 02,2012
1 people found
this helpful
I have rented a property through JSM for 18 months and I am entirely happy with the service they provide. The staff I have dealt with are friendly, polite and professional, and any issues arisen through the tenancy have been resolved quickly and efficiently. I would definitely recommend this agency....
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Aug 30,2012
Minithumbup
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Aug 30,2012
0 people found
this helpful
I have been dealing with JSM for many years and have found their service efficient, personal and pleasant. I have 13 properties with them and would recommend them to other Landlords. Sadly since being acquired by "Leaders" their accounts department is poor, but the staff at my branch of JSM seem to get the problems sorted out eventually....
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Aug 22,2012
Minithumbup
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Aug 22,2012
0 people found
this helpful
I have rented through JSM for 2 and a half years and found them very pleasent and efficient. The staff are always at hand to help and always very poilte. They have always dealt with any issues i have had promptly and as i am now looking for a larger property due the growth of my family they have been a superb help with sending me text messages an e mails updating me with new properties i may find suitable. I have tried a few other letting agents and have found their servcies poor in comparison....
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Aug 10,2011
Minithumbdown
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Aug 10,2011
0 people found
this helpful
I have no words to describe this shabby company, 2.5 weeks after exiting the property i am still chasing for my deposit to be returned less the 60pound they charged me to move out which was a cheek given that they gave me notice due to my landlord selling the property, i had severe heating issues in the winter that no one seemed to concerned about doing anything which was not pleasent for my daughter who was only 2 at the time. when they eventually put some plastic on the windows in February (sh...
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Feb 21,2011
Minithumbdown
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Feb 21,2011
0 people found
this helpful
JSM Ipswich have been absolutely awful in 'managing' our property. Their approach to property management seems to be to do as little as possible with regards it. We have had outstanding work that could potentially represent health hazards for over a year. Despite being told about this on numerous occasions they haven't bothered doing anything about it. Getting any work done requires you to go into branch and start complaining - this is ALL they respond to and even then it's at a snails pace. On ...
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By: beebee
Jul 28, 2012
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JSM are rubbish, don't use them. we are the landlords and we needed a tenant out dew to one thing and another. They did nothing that they where payed to do. are solicitor advised use never to use them again, we already now that . Stay way clear.....
Nov 24,2010
Minithumbdown
By:
Nov 24,2010
0 people found
this helpful
[[EDIT ORIGINAL START]] Disgusted, the MD is a joke, refuses to talk to anybody - which basically means he knows he runs a farce of a company, and he does not want to face a "real" customer... Had problems such as no hot water for 8 weeks, no rear access due to a dispute, poor workman ship from people who came out to do the work. We moved out 2 months before our contact ended as we could continue to live there and we STILL paid the rent, however now they are so slow at refunding the...
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Jun 29,2010
Minithumbdown
By:
Jun 29,2010
0 people found
this helpful
Rented a property that was never ready to be lived in, its been 8 weeks so far and still have jobs waiting to be done, its truly awful, and I know I wont be using them ever again....
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Areas covered
  • IP1
    IP2
    IP3
    IP4
    IP8
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 2 4 8 0 0 0 0 0 1
Paula Bowdler - upload your photo Paula Bowdler
2 reviews

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Steve Chandler - upload your photo Steve Chandler
1 reviews

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Emma   - upload your photo Emma
1 reviews

About Emma No description set View full profile
Emma Meiring - upload your photo Emma Meiring
1 reviews

About Emma No description set View full profile
Helen Dunlop - upload your photo Helen Dunlop
1 reviews

About Helen No description set View full profile
Claire Wiltshire - upload your photo Claire Wiltshire
1 reviews

About Claire No description set View full profile

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Awards won by JSM, Ipswich IP1 1SL

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