• Richard Turner
    Richard Turner
  • Kyle Forrester MARLA
    Kyle Forrester MARLA
  • Samira Sissala
    Samira Sissala
  • Yasser Kaptan
    Yasser Kaptan
  • Kirsty Hepburn
    Kirsty Hepburn
  • Ieva Karpaviciute
    Ieva Karpaviciute
  • Ambra Gianelii
    Ambra Gianelii
No description for branch.
Jorgensen Turner

2a Brondesbury Road Kilburn, London
Greater London
NW6 6AS

020 7604 4040

Jan 06,2017
Minithumbup
By:
Jan 06,2017
Featured Review
1 people found
this helpful
Jorgensen Turner let my flat for me. The service was very professional and efficient. Particularly impressive as was rented out during a low-volume demand period....
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Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
Featured Review
1 people found
this helpful
Both Ieva and Yasser were very professional, always available, firm and yet helpful. With their help I found a property and closed the deal within 24 hours of seeing the property....
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Comment on agent fees
Bit on the higher side
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
Featured Review
1 people found
this helpful
Leva Karpaviciute is extremly friendly and clued in with exactly what you are looking for. She was able to quickly find me what I needed and in the right price range....
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Comment on agent fees
Expensive - could be lower
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
Featured Review
1 people found
this helpful
Very approachable and straightforward people. Professional and efficient. Also nice and welcoming, reassuring the entire renting and moving run smoothly....
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Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
Featured Review
2 people found
this helpful
Ieva and Richard have been absolutely amazing: very professional and very helpful. They found good, reliable tenants very quickly and everything went very smoothly. It was a pleasure to deal with them....
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Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
1 people found
this helpful
I always found Yasser to be most helpful and has provided always with an excellent customer experience. He is sympathetic, very pleasant and in my experience he has gone the extra mile for me. I think he is very competent and has a a friendly and approachable manner. A pleasure to deal with Yasser and he deserves to be recognised for his services....
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Comment on agent fees
I was not charged for his services following the death of my brother but he played a major part in my choice of your company to act as agents for my brother's property.
Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
1 people found
this helpful
We have been dealing with Yasser Kaptan for a few years now and his service as always been 1st class he has managed to find us great tenants for our multiple properties in the area....
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Mar 17,2017
Minithumbup
By:
Mar 17,2017
1 people found
this helpful
Great and efficient service provided by Yasser! Very responsive and detailed. Would not hesitate to recommend for lettings or sales...
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Mar 17,2017
Minithumbup
By:
Mar 17,2017
1 people found
this helpful
Always found Yasser to be professional and attentive to my rental properties. He always returns calls and is usually proactive and positive....
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Comment on agent fees
Fee's are reasonable.
Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
I didn't have too many direct conversations with Yasser but I did deal with Najem Nouri who was excellent and very helpful. I think Yasser was Najem's line manager....
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Comment on agent fees
The fees were ok but still a little high, for repeat business fees should come down to a reasonable amount
Was this helpful? Yes
Mar 16,2017
Minithumbup
By:
Mar 16,2017
1 people found
this helpful
Professional, knowledgeable and client focused. Living outside of the UK I was initially concerned as to how I would manage the property but the service has been very good....
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Comment on agent fees
Reasonable and competitive.
Was this helpful? Yes
Mar 13,2017
Minithumbup
By:
Mar 13,2017
2 people found
this helpful
Yasser helped me to get quickly into the flat I rent He was really reactive to my emails, his advices were clear and efficient I appreciated having an exchange with Yasser...
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Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
3 people found
this helpful
Ieva was a great help from start to finish, answering any questions we had and making the whole process very smooth. She continues to help us with bits and pieces even after we moved in showing that she really cares for her customers....
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Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
1 people found
this helpful
Jorgensen Turner were very friendly and helpful. They responded quickly and provided us with all necessary information ahead of viewings, and were clearly very well informed about the surrounding area and property market. We felt they went above and beyond what we expected from estate agents. Would highly recommend!...
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Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
1 people found
this helpful
Both Kyle and Yasser are professional, prompt and resourceful in managing my property. They always respond to emails and inquiries and deal with all tenant matters with urgency and care and keep me informed....
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Comment on agent fees
The fees at 15% are on the high side.
Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
1 people found
this helpful
Yasser understood what kind of tenant we wanted for our flat rental. He listened and delivered exactly what we wanted. he therefore comes highly recommended....
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Comment on agent fees
Good for central london
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
2 people found
this helpful
Ieva was very flexible and understanding of our needs, and arranged the perfect viewing. Really easy and well informed process throughout....
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Comment on agent fees
Fees seemed lower than average on the highstreet with much better service.
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
3 people found
this helpful
Highly recommended!!!! They understood exactly what I was looking for... Now i found my flat and when ever i need something I can easily contact them! Really good customer service!...
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Was this helpful? Yes
By: Yasser Kaptan
Feb 28, 2017
View all comments (1)
Hi Halima, im so glad we could help and you have settled in well to your new home. Thank you very much for your kind comments. Kind regards, Yasser. ...
Feb 27,2017
Minithumbup
By:
Feb 27,2017
2 people found
this helpful
Yasser responded promptly and answered all my questions about the property we visited. He moved things forward quickly when I needed to move ASAP....
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Was this helpful? Yes
By: Yasser Kaptan
Feb 27, 2017
View all comments (1)
Thank you very much for your kind comments James, i'm glad i was able to assist you. If you need any assistance at all please do not hesitate to contact me. Kind Regards, Yasser ...
Feb 25,2017
Minithumbup
By:
Feb 25,2017
1 people found
this helpful
Super helpful, super patient, and found great tenants. Really impressed with the service and the first time I've ever written a review for something like this. A real local agency....
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
1 people found
this helpful
Ieva was super great, constant updates and communication - she always went the extra mile. Really lovely, always very helpful with a very friendly attitude. Tenants were found quickly and she ensured the process ran very smoothly....
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Comment on agent fees
Good.
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
2 people found
this helpful
An interesting experience. Certainly with its ups and downs, more ups than downs! The response times to emails and calls were quiet acceptable, however, I did get confused at one point or two at the wording of emails, not quiet getting a straightforward answer and having to clarify in response. The friendliness of the agents was great, I felt that they were helpful, understanding and could clarify issues which came up in a reasonable manner. The legality side of it, I think a little more tim...
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Comment on agent fees
Not the cheapest I have seen online however, I am new to renting in England in specific so I thought it was ok.
Was this helpful? Yes
Feb 14,2017
Minithumbdown
By:
Feb 14,2017
1 people found
this helpful
Whilst everything has worked out in the end, the process was not smooth. Communications which should've been sent in one email were half explained/contradicted in a multitude of emails leaving our group confused a lot of the time. At worst the communication was semi-offensive by questioning someones ability due to age. Details which should've been treated with sensitivity such as people's salaries were discussed/sent across with a cavalier attitude. I'd like to mention that Yasser was particula...
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Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
1 people found
this helpful
Jorgensen Turner did a good job in finding the right tenants for me 1.5 year ago, and this year they did it again, very well done ! I found Mr Yasser Kaptan very professional and Miss Ieva Karpaviciute very helpful to work with. Thank you and all the best to you both !...
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Comment on agent fees
I like the fact that this agent's commisisson is calculated on a pro-rata basis subject to a minimum fee, which is better than other agent.
Was this helpful? Yes
Dec 17,2016
Minithumbup
By:
Dec 17,2016
1 people found
this helpful
Ieva is a really helpful and honest agent.She understood all of our queries and delivered as quickest and highest level was possible all of our requests. We strongly recommend this agent....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
1 people found
this helpful
All the process was good in general. He took into consideration the majority of our claims. He showed flexibility to arrange the viewing oof the flat....
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Comment on agent fees
For both of us, the fees were a bit higher than markets average
Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
1 people found
this helpful
Ieva and the other staff who I worked with were very friendly and professional. I was contacted about a property before it even went on the market, and the whole renting process was very swift and easy. Ieva made sure to put me in touch with another staff member when she was away so we always had somebody to contact, and my answers were always answered very efficiently. Ieva was very friendly and approachable so we felt very at ease with her....
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Dec 12,2016
Minithumbup
By:
Dec 12,2016
1 people found
this helpful
I would highly recommend Jorgensen&Turner as very professional and efficient agency. From the very first contact with the Agency and one of their agents Yasser, I have been very happy with the services and team at this branch. Leva has excellent customer relations skills and always very helpful , very easy to talk to. Richard is very professional, offering advice and solutions when I needed one, making my life a lot easier in the proces....
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Comment on agent fees
Good.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
1 people found
this helpful
Ieva was very attentive and extremely professional and highly courteous throughout the whole letting experience. she wasn't pushy and showed the right level of interest and professionalism in securing my move-in date and tenancy. She wished me a good luck text on my move-in date and all in all, I would recommend her highly....
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
1 people found
this helpful
We were very impressed with Kirsty's efficiency and professionalism. At the time of exchange, it was Kirsty's intervention regarding the date of completion that averted the sale from falling through.Thank you Kirsty!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
1 people found
this helpful
Ieva has been very supportive throughout the whole process. She has been very efficient answering our emails and dealing with our concerns and also very quick....
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Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
1 people found
this helpful
Very positive experience. Ieva was always responsive and dedicated to her work. She listens to her clients and tries to cater to their needs. We found a flat that corresponds 100% of what we were looking for....
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Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
1 people found
this helpful
Leva was thorough, helpful, and checked everything in detail. She has been delightful to work with and I look forward to working with her in the future...
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Comment on agent fees
They have been very reasonable with no fee for renewal
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
1 people found
this helpful
Leva was very helpful. She ensured that forms were signed and that tenants were assisted fully when moving in. She's a credit to the company....
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Comment on agent fees
Agreeable
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
1 people found
this helpful
Very helpful showed the property and dealt with the viewings very well. If I was to add anything negative Leva parked over a neighbours drive which caused a few problems however parking is tight on this road!!...
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Comment on agent fees
always an issue with a landlord!!
Was this helpful? Yes
Areas covered
  • NW2
  • Mapesbury
    Brondesbury Park
    Queens Park
  • NW6
  • West Hampstead
    Kensal Rise
  • NW8
  • Maida Vale
    Ladbroke Grove
    St Johns Wood
  • NW10
  • W9
  • W10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 98% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £215,000
  • Max: £7,650,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
46 1 136 1 26 0 25 0 8 0
Richard Turner Richard Turner
Director
31 reviews

About Richard No description set View full profile
Kyle Forrester MARLA Kyle Forrester MARLA
Head of Property Managment
20 reviews

About Kyle No description set View full profile
Samira Sissala Samira Sissala
Property Management
7 reviews

About Samira No description set View full profile
Yasser Kaptan Yasser Kaptan
Branch Manager
21 reviews

About Yasser No description set View full profile
Kirsty Hepburn Kirsty Hepburn
Negotiator
1 reviews

About Kirsty No description set View full profile
Ieva Karpaviciute Ieva Karpaviciute
Lettings Negotiator
31 reviews

About Ieva No description set View full profile
Ambra Gianelii Ambra Gianelii
Lettings Administrator
8 reviews

About Ambra No description set View full profile

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Fees

No fees set.
Last updated at 3:34 PM 05/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 3:34 PM 05/01/2016 by allAgents

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