• Richard Turner
    Richard Turner
  • Kyle Forrester MARLA
    Kyle Forrester MARLA
  • Samira Sissala
    Samira Sissala
  • Yasser Kaptan
    Yasser Kaptan
  • Kirsty Hepburn
    Kirsty Hepburn
  • Ieva Karpaviciute
    Ieva Karpaviciute
  • Ambra Gianelii
    Ambra Gianelii
No description for branch.
Jorgensen Turner

2a Brondesbury Road Kilburn, London
Greater London
NW6 6AS

020 7604 4040

Jan 06,2017
Minithumbup
By:
Jan 06,2017
Featured Review
0 people found
this helpful
Jorgensen Turner let my flat for me. The service was very professional and efficient. Particularly impressive as was rented out during a low-volume demand period....
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Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
Featured Review
0 people found
this helpful
Both Ieva and Yasser were very professional, always available, firm and yet helpful. With their help I found a property and closed the deal within 24 hours of seeing the property....
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Comment on agent fees
Bit on the higher side
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
Featured Review
0 people found
this helpful
Leva Karpaviciute is extremly friendly and clued in with exactly what you are looking for. She was able to quickly find me what I needed and in the right price range....
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Comment on agent fees
Expensive - could be lower
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
Featured Review
0 people found
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Very approachable and straightforward people. Professional and efficient. Also nice and welcoming, reassuring the entire renting and moving run smoothly....
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Feb 07,2017
Minithumbup
By:
Feb 07,2017
Featured Review
1 people found
this helpful
Ieva and Richard have been absolutely amazing: very professional and very helpful. They found good, reliable tenants very quickly and everything went very smoothly. It was a pleasure to deal with them....
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Ieva was super great, constant updates and communication - she always went the extra mile. Really lovely, always very helpful with a very friendly attitude. Tenants were found quickly and she ensured the process ran very smoothly....
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Comment on agent fees
Good.
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
An interesting experience. Certainly with its ups and downs, more ups than downs! The response times to emails and calls were quiet acceptable, however, I did get confused at one point or two at the wording of emails, not quiet getting a straightforward answer and having to clarify in response. The friendliness of the agents was great, I felt that they were helpful, understanding and could clarify issues which came up in a reasonable manner. The legality side of it, I think a little more tim...
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Comment on agent fees
Not the cheapest I have seen online however, I am new to renting in England in specific so I thought it was ok.
Was this helpful? Yes
Feb 14,2017
Minithumbdown
By:
Feb 14,2017
0 people found
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Whilst everything has worked out in the end, the process was not smooth. Communications which should've been sent in one email were half explained/contradicted in a multitude of emails leaving our group confused a lot of the time. At worst the communication was semi-offensive by questioning someones ability due to age. Details which should've been treated with sensitivity such as people's salaries were discussed/sent across with a cavalier attitude. I'd like to mention that Yasser was particula...
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
Jorgensen Turner did a good job in finding the right tenants for me 1.5 year ago, and this year they did it again, very well done ! I found Mr Yasser Kaptan very professional and Miss Ieva Karpaviciute very helpful to work with. Thank you and all the best to you both !...
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Comment on agent fees
I like the fact that this agent's commisisson is calculated on a pro-rata basis subject to a minimum fee, which is better than other agent.
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Dec 17,2016
Minithumbup
By:
Dec 17,2016
0 people found
this helpful
Ieva is a really helpful and honest agent.She understood all of our queries and delivered as quickest and highest level was possible all of our requests. We strongly recommend this agent....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
All the process was good in general. He took into consideration the majority of our claims. He showed flexibility to arrange the viewing oof the flat....
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Comment on agent fees
For both of us, the fees were a bit higher than markets average
Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
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Ieva and the other staff who I worked with were very friendly and professional. I was contacted about a property before it even went on the market, and the whole renting process was very swift and easy. Ieva made sure to put me in touch with another staff member when she was away so we always had somebody to contact, and my answers were always answered very efficiently. Ieva was very friendly and approachable so we felt very at ease with her....
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Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
I would highly recommend Jorgensen&Turner as very professional and efficient agency. From the very first contact with the Agency and one of their agents Yasser, I have been very happy with the services and team at this branch. Leva has excellent customer relations skills and always very helpful , very easy to talk to. Richard is very professional, offering advice and solutions when I needed one, making my life a lot easier in the proces....
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Comment on agent fees
Good.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
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Ieva was very attentive and extremely professional and highly courteous throughout the whole letting experience. she wasn't pushy and showed the right level of interest and professionalism in securing my move-in date and tenancy. She wished me a good luck text on my move-in date and all in all, I would recommend her highly....
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
We were very impressed with Kirsty's efficiency and professionalism. At the time of exchange, it was Kirsty's intervention regarding the date of completion that averted the sale from falling through.Thank you Kirsty!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Ieva has been very supportive throughout the whole process. She has been very efficient answering our emails and dealing with our concerns and also very quick....
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Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Very positive experience. Ieva was always responsive and dedicated to her work. She listens to her clients and tries to cater to their needs. We found a flat that corresponds 100% of what we were looking for....
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Leva was thorough, helpful, and checked everything in detail. She has been delightful to work with and I look forward to working with her in the future...
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Comment on agent fees
They have been very reasonable with no fee for renewal
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
Leva was very helpful. She ensured that forms were signed and that tenants were assisted fully when moving in. She's a credit to the company....
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Comment on agent fees
Agreeable
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Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Very helpful showed the property and dealt with the viewings very well. If I was to add anything negative Leva parked over a neighbours drive which caused a few problems however parking is tight on this road!!...
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Comment on agent fees
always an issue with a landlord!!
Was this helpful? Yes
Sep 29,2016
Minithumbdown
By:
Sep 29,2016
0 people found
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This Estate agents are not very professional and offer very poor service with misleading information and unrealistic expectations especially the branch manager Yasser Kaptan he is very pushy and really forceful he is not accurate and the worse thing is he has made terrible mistakes, not just once but many times i.e my contracts were not correct the tenants move in and then had to resign the contracts after they physically moved in as Yasser made a big mistake with the break clause ! And also the...
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Comment on agent fees
Shocking tactics from the branch manager undercutting and terrible service !
Was this helpful? Yes
By: Yasser Kaptan
Oct 06, 2016
View all comments (1)
Dear Mr Armstrong, I am sorry to hear that you feel this way about your service. I am very shocked that you feel everything you do as I have not had a bad review throughout my entire career spanning 11 years and would like to see what we can do to appease. Please be advised that the only misunderstanding we incurred was the level of service you required, upon instruction you advised me you would to take up our full management service but upon move in you in fact changed your mind and wanted ...
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
I am very pleased with the service. I received a very cordial and friendly treatment. I felt safe and in good hands throughout the process....
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Comment on agent fees
I think it's good, considering the quality of service that has been presented to me.
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
I recently rented my flat out with Jorgensen Turner, an estate agent I hadn't heard of but was filled with confidence from the outset as all staff had a professional can-do attitude. I originally met with the manager who again was extremely helpful, coming to value the flat that very day. All day to day correspondence was with Ieva who could not have been any more helpful, from keeping the keys for me to pass on to various tradesmen, to trying to get keys cut for me, and in general, providing a ...
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Comment on agent fees
Fees were fair for the service provided. Have no issue with their fee structure
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
I appreciated Ieva's attention to detail which many other agents don't have. She listened carefully to my needs and was good about identifying properties that met those needs....
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Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Thank you to all the team at Jorgensen Turner Especially our gratitude to Najem who was so kind and looked after us to the point he came on a viewing when it was his day off Thanks again to all the office...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Ieva was friendly, polite, helpful and professional. A contrast to my experience with other agencies - many were rude and too pushy....
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Comment on agent fees
medium
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
I specifically dealt with Ieva Karpaviciute, and found her to be incredibly professional, quick to respond to queries, as well as friendly. There was a bit of a situation with the original flat I signed the letting agreement for, where the current tenant changed their mind and refused to leave at the end of their let. Being that I was moving from overseas and had a lot invested in the move, it was a very big problem. Fortunately, Ieva rapidly found me another place, even better than the first, ...
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Comment on agent fees
Fees seam reasonable, especially given the quality of service.
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
I recommend this estate agent and specially Ieva. Everything was really quick and I found a flat the same day with them. She understood exactly what I was looking for. If I have to move in the future I will go again to the same estate agent....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Ieva was really tenacious in ensuring everything could be arranged for a flat rental at short notice, while I was in a busy period at work. Flexible, courteous and loyal....
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Comment on agent fees
For the amount of work involved, actually very reasonable.
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
I have used Jorgensen Turner on several occasions and I have always found them, efficient, obliging and extremely professional. Their method of checking Credit and Character references is reassuring, I shall continue to use them in the future....
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Comment on agent fees
Reasonable and certainly no higher than any other Local Estate Agents in this area. are always open to negotiation with their clients of longer standing.
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Yasser and James were exceptionally helpful throughout a very trying buying process. They were always available and proactive in the manner in which they operated. Thank you to them both and the whole team at JT!...
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Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Great service and communication. Quickly responded and was open in their discussion of the potential tenants. Would recommend najem and his colleagues....
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Comment on agent fees
As per others
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Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Excellent letting agents who have let my flat quickly and at a good rental at a difficult time following Brexit...
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Comment on agent fees
Their fees are the same as their competitors in this area.
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Najem is hugely professional, helpful and very friendly indeed. His hard work focuses on customers needs. I would highly recommend Najem and his colleagues at Jorgensen Turner. He is simply the very best real estate agent I have worked with. No complaints. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
Najem @ Jorgensen Turner estate agents was outstanding in the letting process of finding a new flat in London. He was very good at getting straight back to me as soon as I sent an email to the estate agent compared to the other ones I sent emails to. He also arranged a viewing with the current tenants on two different occasion. Between other agencies that I viewed properties with I felt he was very transparent and made me feel at easy with the process of securing the property for me and partner ...
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Comment on agent fees
Great 100 per tenant.
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Areas covered
  • NW2
  • Mapesbury
    Brondesbury Park
    Queens Park
  • NW6
  • West Hampstead
    Kensal Rise
  • NW8
  • Maida Vale
    Ladbroke Grove
    St Johns Wood
  • NW10
  • W9
  • W10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 98% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £215,000
  • Max: £7,650,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 1 131 1 26 0 25 0 7 0
Richard Turner Richard Turner
Director
31 reviews

About Richard No description set View full profile
Kyle Forrester MARLA Kyle Forrester MARLA
Head of Property Managment
19 reviews

About Kyle No description set View full profile
Samira Sissala Samira Sissala
Property Management
7 reviews

About Samira No description set View full profile
Yasser Kaptan Yasser Kaptan
Branch Manager
9 reviews

About Yasser No description set View full profile
Kirsty Hepburn Kirsty Hepburn
Negotiator
1 reviews

About Kirsty No description set View full profile
Ieva Karpaviciute Ieva Karpaviciute
Lettings Negotiator
26 reviews

About Ieva No description set View full profile
Ambra Gianelii Ambra Gianelii
Lettings Administrator
5 reviews

About Ambra No description set View full profile

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Last updated at 3:34 PM 05/01/2016 by allAgents

Complaints Procedure

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Last updated at 3:34 PM 05/01/2016 by allAgents

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