All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint has been raised, i.e. “I am not satisfied with the standard of work/conduct/behaviour etc and I wish to make a complaint” then at that stage you are requested to put your complaint in writing and send it to Colette Byers, Customer Manager at Jordan’s Residential Lettings Ltd. Directors Office, The Blake Building, 351 Wilmslow Road, Fallowfield, Manchester, M14 6XS.
Your grievance letter will be investigated thoroughly in accordance with established “in house procedures” and a reply sent to you within 14 working days of receipt of your original letter. This reply may request further information from you or advise you as to the progress of the investigation, or indeed the reply maybe our conclusion following the investigation. You will then be invited to make any comments that you may have in relation to this response.
Last updated at 6:03 PM 02/04/2014 by Ali Higginbotham