• Paul Hodgson
    Paul Hodgson
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    Deborah Tomlinson
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    Charles Robinson
  • Paul Broomham
    Paul Broomham
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    Anna Lyons
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    Chloe Morey
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    Paul Evans
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    David Jones
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    Sara Robinson
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    Laura Davenport
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    Wendy Vincent
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    Michael Simpson
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    Sian Cockerell
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    Liz Alden
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    Karen Ramsay
  • James Oldring
    James Oldring
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    Deborah
  • Poppy  Watts
    Poppy Watts
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    Rachel
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    Lisa Crayton
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    Caroline Wright
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    Oliver Neale
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    Beth
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Jones Robinson Estate Agents

118 Bartholomew Street Newbury
Berkshire
RG14 5DT

01635 35010
Apr 21,2017
Minithumbup
Paul Hodgson
By:
Apr 21,2017
0 people found
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Paul Hodgson and JR as a company has a different philosophy to sales of property that in my opinion works very well to all parties involved , - They are also very personable and quick to respond - from the start to finish , I liked the attitude from all the staff I dealt with , so I guess I just want to add that I would thoroughly recommend using these guys ....
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Comment on agent fees
Well I can't comment on fees as we always all want to pay less don't we ? They seem fair enough ...
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Apr 20,2017
Minithumbup
Anna Lyons
By:
Apr 20,2017
0 people found
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We rented via Jones for 4 and a half years and have had great service. Anna has been particularly brilliant. Super service and great help at checkout including dealing with the deposit being returned. Highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 19,2017
Minithumbup
Michael Simpson
By:
Apr 19,2017
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For the first time I have found an estate agent who does exactly what he says he is going to do. Whatever my opinion of estate agents was previously Michael Simpson has completely changed that concept and Jones Robinson are extremely lucky to have him. The highest praise I can give you is that I would never use another agent for selling a house again. Thank you Michael and I will definitely recommend you to to anyone looking to sell a property in West Berkshire...
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Comment on agent fees
The one thing that definitely needs reviewing is the fees. 1% is fair 1.5% is not
Was this helpful? Yes
Apr 18,2017
Minithumbup
Laura Davenport
Sian Cockerell
By:
Apr 18,2017
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Sian and Laura, and the rest of the team at Jones Robinson have consistently provided me with a really professional, couteous and prompt service in letting my house. Always suceeding in finding good tenants and taking care of the whole process from beginning to end, I have found them totally invaluable. Can't recommend them highly enough....
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Comment on agent fees
I have always found the fee structure fair and transparent.
Was this helpful? Yes
Apr 12,2017
Minithumbup
Michael Simpson
Lisa Crayton
By:
Apr 12,2017
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excellent all round service from all the staff that dealt with letting and sale.A special mention to Michael Simpson,and Lisa Clayton...
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Comment on agent fees
Fair charges
Was this helpful? Yes
Apr 07,2017
Minithumbup
Paul Evans
By:
Apr 07,2017
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From my first contact with Paul Evans through the ongoing communications with his colleges, Deborah, Lisa, Rachel and James as they supported us through the protracted buying and selling process, I was never once in doubt about the honest help and support I would receive from Jones Robinson. They more than earned their fee, which was fair and reasonable for the work they did and I was very glad to be in the care of such professional and friendly people....
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Mar 29,2017
Minithumbup
Liz Alden
By:
Mar 29,2017
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Liz at Jones Robinson is amazing, very professional but also very friendly, always available to care about us. From the begining all the enquiries have been responded very quickly and her assistance was offered as soon as any help was needed.She made us very comfortable too. I would truly recommend Liz and this company....
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Mar 27,2017
Minithumbup
Michael Simpson
By:
Mar 27,2017
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Michael is a very calm and level headed presence in the rollercoaster of buying and selling a house. He was always professional prompt and extremely helpful, really listening to our requirements. Our experience with the rest of the team also reflect these values so very helpful and professional. The Sunday opening was a real bonus. Also like to add JR did every viewing unlike some agents where you end up doing them yourself...
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Comment on agent fees
You will find lower fees locally but value is a relative concept. We got in excess of our asking price and feel we got excellent value for money
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Mar 27,2017
Minithumbup
Michael Simpson
By:
Mar 27,2017
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From the start, Michael at Jones Robinson has been very professional but has also made us feel as though we're receiving a personal service. He has been very quick to respond to any enquiries and has gone above and beyond for us. We found our perfect home and ours needed to sell quickly - we couldn't have done this without them or achieved the price we wanted. I would only ever use and recommend them in the future. My experience of a couple of other local agents didn't come close. A truly smooth...
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Comment on agent fees
Not the cheapest, but they certainly earn their money and work hard.
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Mar 22,2017
Minithumbup
Poppy Watts
By:
Mar 22,2017
0 people found
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I have been with Jones Robinson for just under a year and the service has been great. I've always had positive prompt service from Jones Robinson. I would happily recommend this company to anyone who's look for the best service from estate agents....
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Comment on agent fees
The estate agents fees are in line with everyone else's.
Was this helpful? Yes
Mar 21,2017
Minithumbup
Poppy Watts
Beth
By:
Mar 21,2017
0 people found
this helpful
Poppy, Beth and Laura were extremely efficient and professional in helping us find a rental property for our family at short notice. Poppy was sensitive and considerate in understanding that it was important for us to find the right house when leaving our family home of 22 years. Good, prompt communication by the team which made making decisions much easier....
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Mar 21,2017
Minithumbup
Deborah Tomlinson
Michael Simpson
By:
Mar 21,2017
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This is the 2nd time we have sold a property through Jones Robinson and it has always been an easygoing process. We are assured that our property will be marketed well. Michael was very supportive and understanding and listened to us at all times. Deborah is marvelous!! She most certainly goes over and beyond to help. We had such an awful time due to a chain collapsing and she did absolutely everything in her power to help us. She really is a wonder woman and we are ever so grateful for a...
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Comment on agent fees
Pricey but no different to what other high street agents are charging
Was this helpful? Yes
Mar 21,2017
Minithumbup
Laura Davenport
By:
Mar 21,2017
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Laura was very helpful and found us a rental property that fitted all of our requirements. Jones Robinson has been very efficient at completing our references and getting all the paperwork to us, we would definitely use them again....
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Mar 11,2017
Minithumbup
Anna Lyons
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Mar 11,2017
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I find extremely important the relationship between the tenant and the estate agent. Having a family, I wanted to have a estate agent that would care about my comfort and my family's comfort. I learned about Jones Robinson from few friends that already worked with them and I found everyone at the Newbury's branch very helpful. With special to Anna Lyons who was always answering my requests promptly and in the best manner. I couldn't be happier with Jones Robinson's services. I recommend them to ...
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Comment on agent fees
Fees are the same as for all agents, but the services are exceptional.
Was this helpful? Yes
Mar 09,2017
Minithumbup
Anna Lyons
By:
Mar 09,2017
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Anna is always excellent, professional, and extremely helpful. She is the person that I can reply upon all the time. I really appreciate Anna's help and care that she put into the property & me as the tenant....
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Mar 02,2017
Minithumbup
Laura Davenport
By:
Mar 02,2017
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Laura and her team understood exactly what we wanted and quickly found just the right tenants for us. Altogether a very satisfactory performance....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Mar 02,2017
Minithumbup
Paul Hodgson
Laura Davenport
By:
Mar 02,2017
1 people found
this helpful
I can not thank Laura and paul enough. I would not hesitate at all to recommend Jones Robinson. From day one they gave me honest advice and so many great options to do with my property with my best interest in mind. I put them in a very difficulty position with wanting to rent out my property but only giving them a very small time frame. Which they succseed and excelled themselves with finding me tenants amazing tenants at such short notice. I was able to contact them with any worries and querie...
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Was this helpful? Yes
Feb 28,2017
Minithumbup
Michael Simpson
Wendy Vincent
By:
Feb 28,2017
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Very positive experience working with Michael. Very communicative, gave very open and honest advice, kept me up to date with all proceedings and was very timely in his communication. I had no doubts that he would support me with the sale of my property and fully trusted all his guidence with the process. He was supported by Wendy who organised all my viewings, and then the updates following the viewings and was always available if I had any questions. I would not hesitate to reccomend them to fr...
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Comment on agent fees
Good- i have no issue with the fees, in fact they are very competative in the Thatcham/Newbury
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Feb 20,2017
Minithumbup
Rachel
Oliver Neale
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Feb 20,2017
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Went into the Newbury office for some advice on 2 rental properties I had just purchased in Milton. Rachel gave me some excellent advice on my options and put me in touch with Oliver Neale at Church Robinson in Dicot. Oliver found me great tenants and is always very fast to respond. I would not hesitate to recommend them both....
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Was this helpful? Yes
Feb 10,2017
Minithumbup
Paul Hodgson
By:
Feb 10,2017
0 people found
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In October 2016 we unfortunately lost my wife's mother, leaving us half a house and 70yrs of memories to deal with, not knowing where to start we took the advice of a friend and phoned a few agents to come and value the property. Paul Hodgson came and was very helpful giving us advice on all our options even ones which would mean we had no use for Jones Robinson's services. While one of the other agents viewed the property as a bit of an asset, in contrast Paul was sympathetic and understanding ...
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Comment on agent fees
None
Was this helpful? Yes
Feb 03,2017
Minithumbup
Caroline Wright
By:
Feb 03,2017
0 people found
this helpful
Caroline Wright from Jones Robinson in Newbury has supported us throughout the marketing and subsequent sale of our house. She and the rest of the team have been professional, extremely knowledgeable of the market and have ensured a stress free transaction...
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Comment on agent fees
Agency fees aren't low but are what I'd expect with a quality service
Was this helpful? Yes
Jan 11,2017
Minithumbup
Michael Simpson
Deborah Tomlinson
By:
Jan 11,2017
0 people found
this helpful
We were very happy with the service provided by Jones Robinson. Michael spent plenty of time explaining all our options, always listened well and gave good advice. He was very personable and great to work with on the sale of our house. Plenty of viewings were generated and communication from the office was excellent. Lisa, James, Wendy and Rachel were always professional and followed up/passed on messages promptly when required. After the sale was agreed Deborah kept a close watch and worked har...
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Comment on agent fees
In line with other Agents
Was this helpful? Yes
Jan 06,2017
Minithumbup
Michael Simpson
By:
Jan 06,2017
0 people found
this helpful
I was impressed by the marketing material Michael brought with him when he came to view my property. He explained the auction approach but the starting price was too low in my opinion. In the end, I got my original asking price. Jones Robinson arranged an impressive number of viewings very soon after the property was marketed. The communication from Michael and the office was excellent throughout. As a customer, I was treated with courtesy throughout. I would use Jones Robinson in the future and...
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 04,2017
Minithumbup
Michael Simpson
By:
Jan 04,2017
0 people found
this helpful
A good, personal service with impartial and open advice. The third time we have used Jones Robinson, and on all occasions we have received the service requested. The major plus points are their knowledge of the local market, and 7-day opening hours....
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Comment on agent fees
Fees are a little high, but you get what you pay for...
Was this helpful? Yes
Nov 16,2016
Minithumbup
Caroline Wright
Rachel
By:
Nov 16,2016
0 people found
this helpful
The sale of our house ended up becoming a long process that was far from straight forward, yet we're glad we chose Jones Robinson. Michael was our point of contact from the first valuation right through to completion and it was great to deal with the same person who knew the whole situation. He was always helpful and responded to all queries. We also spoke with Caroline, Wendy and Rachel on a few occasions when Michael was away and unavailable and they were all knowledgeable and helpful. Lisa an...
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Was this helpful? Yes
Nov 14,2016
Minithumbup
Deborah Tomlinson
By:
Nov 14,2016
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As first time buyers the whole process can seem a bit daunting! However our experience with Jones Robinson made the whole process much easier than expected! Deborah was great and always on hand to answer questions and chase anything up that we needed! We completed on our property on Friday and had a great weekend starting to make it our own. Thanks again Jones Robinson!...
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Was this helpful? Yes
Nov 04,2016
Minithumbup
Deborah Tomlinson
Michael Simpson
By:
Nov 04,2016
0 people found
this helpful
I would like to say thank you to Michael for selling our house and for advising us at the beginning. And a very big thank you to Deborah for all the help that she has given me in the last few weeks,she has given me advice when needed and been chasing all party's for us phoning countless time to tell me what she had found out I don't think we could have don't it with out her. Thank you Deborah very much appreciate what you did for us....
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Comment on agent fees
I think the fees are fare for the service given..
Was this helpful? Yes
Nov 04,2016
Minithumbup
Paul Hodgson
Deborah Tomlinson
By:
Nov 04,2016
0 people found
this helpful
Very good indeed. Exchanged and completed in 8 weeks.. Very helpful staff, and pretty painless(for a house purchase :) Very pleased with the service....
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Was this helpful? Yes
Nov 04,2016
Minithumbup
Paul Hodgson
Deborah Tomlinson
By:
Nov 04,2016
0 people found
this helpful
My brother in law died earlier this year and it fell to my wife, as Executor, to sell his house near Newbury. We live in Scotland and did not want to be continually travelling south to maintain the house so were looking for an agent who would manage the property for us as well as find a buyer. I passed over two other Newbury agents before going to Jones Robinson on the strength of their client reviews. James Oldring took my initial call and set up a meeting at the house with Paul Hodgson. The ho...
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Comment on agent fees
Appropriate for the service provided
Was this helpful? Yes
Nov 01,2016
Minithumbup
Michael Simpson
Deborah Tomlinson
By:
Nov 01,2016
0 people found
this helpful
My property came to the market shortly after Brexit for sale or rent. A difficult time. Both sales and rental teams were extremely responsive and well joined up. Everyone from reception staff to more senior staff were always continuously aware of the situation. When passing through to the conveyance stage communication was excellent and I was constantly kept up to date. I would recommend Jones Robinson whose knowledge and experience were invaluable....
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Was this helpful? Yes
Areas covered
  • RG14
  • RG17
  • RG18
  • RG19
  • RG20
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £16,500
  • Max: £925,000

Letting
  • Min: £0
  • Max: £261,500

ARLA RICS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
59 0 106 11 255 0 72 2 11 4
Paul Hodgson Paul Hodgson
Director
73 reviews

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Deborah Tomlinson Deborah Tomlinson
142 reviews

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Charles Robinson Charles Robinson
30 reviews

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Paul Broomham Paul Broomham
Director
6 reviews

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Anna Lyons Anna Lyons
26 reviews

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Chloe Morey Chloe Morey
3 reviews

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Paul Evans Paul Evans
38 reviews

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David Jones David Jones
7 reviews

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Sara Robinson Sara Robinson
8 reviews

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Laura Davenport Laura Davenport
27 reviews

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Wendy Vincent Wendy Vincent
5 reviews

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Michael Simpson Michael Simpson
48 reviews

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Sian Cockerell Sian Cockerell
10 reviews

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Liz Alden - upload your photo Liz Alden
2 reviews

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Karen Ramsay Karen Ramsay
2 reviews

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James Oldring James Oldring
29 reviews

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Deborah Deborah
4 reviews

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Poppy  Watts Poppy Watts
Lettings Negotiatior
13 reviews

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Rachel Rachel
6 reviews

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Lisa Crayton Lisa Crayton
3 reviews

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Caroline Wright Caroline Wright
6 reviews

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Oliver Neale Oliver Neale
1 reviews

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Beth Beth
1 reviews

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