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Jones Robinson Estate Agents

118 Bartholomew Street Newbury
Berkshire
RG14 5DT

01635 35010
www.jonesrobinson.co.uk

Properties for Sale
Properties to Rent

“ Refreshingly Straightforward... ”

May 24,2018
Minithumbup
By: 'Sam'
May 24,2018
0 people found
this helpful
I found a premium house in Newbury and was a little surprised to find it being sold by Jones Robinson but I hindsight I'm delighted - Paul and his team couldn't have been more helpful. They accommodated numerous visits to the property, did ...
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Comment on agent fees
N/A
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“ Good Service... ”

May 18,2018
Minithumbup
By: 'John & Hilary'
May 18,2018
0 people found
this helpful
We have been delighted with the service. All the staff we dealt with were very friendly, whilst providing professional help & advice. We are more than happy to recommend Jones Robinson to our friends...
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Comment on agent fees
Obviously we would had liked to have paid less but recognise the effort that went in to selling our house
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“ Fantastic company... ”

May 15,2018
Minithumbup
By: 'Mark'
May 15,2018
0 people found
this helpful
I had a very pleasant experience selling my house through Jones Robinson. A fantastic company who go out of their way to help....
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“ Excellent agent and friendly staff... ”

May 11,2018
Minithumbup
By: 'L.S'
May 11,2018
0 people found
this helpful
We had a very good experience with Jones Robinson recently by selling our house with them. They have shown consistent professionalism through out the whole process until exchange. All the staff are very friendly, helpful and reachable. Our situation with our seller is quite stressful ...
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Comment on agent fees
Good
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“ Friendly & professional - an excellent service... ”

May 10,2018
Minithumbup
By: 'Ally & Tom'
May 10,2018
0 people found
this helpful
We moved to Jones Robinson following a lack of success with another estate agents and we couldn't be happier. Paula was friendly yet professional and was great at staying in touch every step of the way. We were on a bit of a tight ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Sale of My Flat... ”

May 10,2018
Minithumbup
By: 'DD'
May 10,2018
0 people found
this helpful
From the moment I walked into the Jones Robinson Branch office in Newbury, they made me feel welcomed and valued. Even though it was a busy Saturday the ladies at the front of houses accommodated my valuation request and arranged for their Valuer Paula Rudge, ...
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Comment on agent fees
Good
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“ Sale of flat for deceased family member... ”

Apr 23,2018
Minithumbup
By: 'Sue'
Apr 23,2018
0 people found
this helpful
Despite complications over probate, etc. both of these members of staff worked tirelessly to find prospective buyers for the property and to make everything as easy as possible for an eventual buyer to be found. Their advice has been invaluable....
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Comment on agent fees
As expected
Was this helpful? Yes

“ Sold our house problem free... ”

Apr 20,2018
Minithumbup
By: 'Harding'
Apr 20,2018
0 people found
this helpful
After having 3 estate agents to come and value our property, Jones Robinson stood out by miles from the other two. Thought-out the whole transaction from valuation to completing on the sale the communication and advice from Paul was brilliant, When our solicitor fell short Nicky ...
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Comment on agent fees
Normal for the market
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“ Contented... ”

Mar 27,2018
Minithumbup
By: 'Alan'
Mar 27,2018
0 people found
this helpful
From beginning to end plenty of contact, updates and advice, Lisa on the front desk was sublime and efficient. All in all very pleased...
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Comment on agent fees
Acceptable
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“ Excellent Service... ”

Mar 21,2018
Minithumbup
By: 'E Thomas'
Mar 21,2018
0 people found
this helpful
Brilliant service from Michael throughout our house sale and new home search. Deborah was critical in keeping the move on schedule. All of the front of house team are friendly and helpful - nothing was too much trouble. Very pleased with the service provided....
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Comment on agent fees
Comparable to other estate agents
Was this helpful? Yes
Mar 09,2018
Minithumbup
By: 'Sue Hargreaves'
Mar 09,2018
0 people found
this helpful
What can I say? I cannot speak highly enough of the service and care Caroline and Deborah showed us throughout the whole buying and selling process, in fact the whole team in the Newbury office offered a pretty amazing service, never crossing the line and ...
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Comment on agent fees
Fees are fees and on this occasion we feel we got value for money.
Was this helpful? Yes
Mar 07,2018
Minithumbup
By: 'H. Oakley'
Mar 07,2018
0 people found
this helpful
The team were fantastic throughout, from the friendly greeting on the front desk to the huge amount of work in the background. Deborah was amazing at keeping everything moving and keeping me informed. From all the professionals I dealt with during the sale and purchase ...
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Mar 02,2018
Minithumbup
By: 'John Dillon'
Mar 02,2018
0 people found
this helpful
I started my sale with Nicky before the previous employer was bought by Jones Robinson. I have received some wonderful service from this branch. My working life makes it very complicated to meet interested parties so Jones Robinson had keys and introduced their potential buyers ...
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Comment on agent fees
My fees were set before I started with Jones Robinson who chose to continue with said fee so my rate was below the normal Jones Robinson fee
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Feb 25,2018
Minithumbup
By: 'David'
Feb 25,2018
0 people found
this helpful
An efficient process made easier by the available advice and communication from marketing to the actual sale. Feedback from prospective purchasers assisted in arriving at a realistic price which produced a buyer....
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Comment on agent fees
Reasonable in comparison to other Agents
Was this helpful? Yes
Feb 23,2018
Minithumbup
By: 'Amy T-J'
Feb 23,2018
0 people found
this helpful
From the outset Michael was professional, friendly and very helpful! He was honest and sincere and made us very aware of the market. He helped us through a long proccess but he was always there with positivity and encouragement. Deborah was very driven and helpful ...
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Comment on agent fees
Quite expensive.....
Was this helpful? Yes
Feb 19,2018
Minithumbup
By: 'Ben & Natasha.T'
Feb 19,2018
0 people found
this helpful
Definitely worth the money both Michael Simpson and Nicky Simpson kept my wife and I up to date at every stage of the sale of our property. I really appreciated the time Michael took in meeting with me face to face regularly to provide updates ...
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Comment on agent fees
Agent fees are higher than you will fine else where, however I do feel that this was worth it because of the service we received.
Was this helpful? Yes
Feb 15,2018
Minithumbup
By: 'John & Sara B'
Feb 15,2018
0 people found
this helpful
Jones Robinson raised my opinion of estate agents significantly. The initial sale phase was handled well with clear communication and promises kept. However most impressive was the sale to completion phase, far better than any other agent I have experienced. Team were proactive on keeping ...
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Comment on agent fees
Fees are slightly higher than market average, but was justified on service offered.
Was this helpful? Yes
Feb 13,2018
Minithumbup
By: 'BevP'
Feb 13,2018
0 people found
this helpful
Thank you to all at Jones Robinson, particularly Paul who was so professional and reassuring. I was completely out of my comfort zone with a project and thankfully I found this Estate Agent! Paul steered me through the whole process with ease. I was constantly ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 29,2018
Minithumbup
By: 'Nikki R.'
Jan 29,2018
0 people found
this helpful
Nicky has been brilliant from beginning to end on the sale of our property. We sold within a good time frame and always received the feedback quickly from potential buyers. Nicky went over and above what we ecpected of her, frequently (almost daily) providing us ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 12,2018
Minithumbup
By: 'Capability'
Jan 12,2018
0 people found
this helpful
Michael was fantastic throughout the whole experience, from the initial visit he made us feel at ease and gave us confidence that we were going with the right agent. No hard-pressure marketing, no superlatives, just an appropriate level of confidence that they could deliver the ...
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Comment on agent fees
Fair price for a top quality service
Was this helpful? Yes
Jan 08,2018
Minithumbup
By: 'Brian Kieran'
Jan 08,2018
0 people found
this helpful
Paul worked very hard and gave good advise, resulting in the sale of my property at the right price, at a time when it was a 'buyers market' Sara, has always been, during the time I have worked with her, not only very pleasant to ...
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Comment on agent fees
One would always like the same service at half the price.
Was this helpful? Yes
Jan 07,2018
Minithumbup
By: 'Andy+Karen'
Jan 07,2018
0 people found
this helpful
We were very satisfied with the whole JR team, but especially with Paul's professional approach and to Deborah for driving the process through to completion. We would use JR again....
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Comment on agent fees
I think you get what you pay for
Was this helpful? Yes
Jan 03,2018
Minithumbup
By: 'Ruby McGuire'
Jan 03,2018
0 people found
this helpful
Paul kept in touch with us on a regular basis, so that we always knew what was going on with our sale. He also gave us invaluable advice resulting in a quicker sale of our property, never as easy when it's in the lead ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2017
Minithumbup
By: 'Marylyn and Michael Turner'
Dec 20,2017
0 people found
this helpful
We cannot fault the service we have received from Sales (Caroline) and Conveyancing (Deborah) and , indeed, their recommended solicitor. In what turned out to be a long and arduous process, we were at all times kept informed in a friendly and sympathetic manner. Their relentless ...
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
Dec 18,2017
Minithumbup
By: 'Matt K'
Dec 18,2017
0 people found
this helpful
Excellent support from start to finish! I am very pleased with the level of service provided by Jones Robinson - special thanks to Nicky Simpson for her prompt communications and, when necessary, chasing the parties involved. The whole estate agency has been a pleasure to ...
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Comment on agent fees
Fair - I felt the services provided were good value for money.
Was this helpful? Yes
Dec 08,2017
Minithumbup
By: 'Kimberley'
Dec 08,2017
0 people found
this helpful
The service provided by this estate agent was second to non from beginning to end! They were amazing and would recommend them to family and friends any day! Would also recommend the solicitors they use too! One happy customer!!!...
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Comment on agent fees
Higher than average but totally worth it!
Was this helpful? Yes
Dec 07,2017
Minithumbup
By: 'Newbury Seller'
Dec 07,2017
0 people found
this helpful
We first met Michael when he came to value my husband's late parents' home. We were immediately impressed with him because of the amount of time he spent explaining the whole process and what would be our best option for marketing the property. The ...
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Was this helpful? Yes
Dec 06,2017
Minithumbup
By: 'Steve from Newbury'
Dec 06,2017
0 people found
this helpful
We found Jones Robinson to be the best agents we have used when selling a property, who kept us regularly updated on the progress of our sale....
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Comment on agent fees
Agents fees in line with industry
Was this helpful? Yes
Nov 29,2017
Minithumbup
By: 'Lynda'
Nov 29,2017
0 people found
this helpful
We have been very pleased dealing with Charlotte during a change of tenancy. She has always replied promptly to e-mails and phone calls. We would not hesitate to recommend her to other landlords....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2017
Minithumbup
By: 'Alyx'
Nov 28,2017
0 people found
this helpful
From start to finish I found everyone at Jones Robinson to be professional, knowledgeable and friendly. The communication updates I received were brilliant. I knew that after my sale had been agreed that Nicky was speaking to my buyers as much as me and the ...
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Comment on agent fees
Agent fees might have been 0.5 more than others had quoted but I feel I got very good value and would not hesitate to recommend them.
Was this helpful? Yes
Areas covered
  • RG14
  • RG17
  • RG18
  • RG19
  • RG20
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £16,500
  • Max: £1,350,000

Letting
  • Min: £0
  • Max: £305,000

ARLA RICS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
64 0 113 11 295 0 78 2 15 4

Fees

No fees set.
Last updated at 2:31 PM 01/11/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:31 PM 01/11/2017 by allAgents
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Branch - Newbury, RG14