Jones Robinson Estate Agents - Newbury, RG14

4.8/5 rating 628 reviews
  • 89% valuation accuracy
  • 97% recommend
  • 95% fee satisfaction
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    Julie
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    Charles
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    Paul
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    Joel
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    Rebecca
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    Deborah
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    Anna
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    Chloe
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    Paul
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    Sara
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    Laura
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    Wendy
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    Michael
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    Karen
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    Poppy
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    Rachel
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    Lisa
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    Caroline
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    Beth
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    Paula
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    Charlotte
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    Nicky
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    Ivan
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    Sarah
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    Caroline
No description for branch.
Jones Robinson Estate Agents

118 Bartholomew Street Newbury
Berkshire
RG14 5DT

01635 35010
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Properties for Sale
Properties to Rent

“Enthusiastically sold within 2weeks...”

Dec 19,2018
Minithumbup
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Paula
By: 'Nick'
Dec 19,2018
0 people found
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Paula was enthusiastic from the 1st meeting her approach was professional and encouraging . It was because of her that we chose J.R. as agent even though we had a lower commission agent offer. Once Paula had the green light from us she pulled out ...
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I feel I got value for my money
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“Recent house sale...”

Dec 03,2018
Minithumbup
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Michael
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Deborah
By: 'Neal B'
Dec 03,2018
0 people found
this helpful
The details of the house sale were extremely lengthy and complicated involving surveyors, Ordnance Survey and other parties. Michael perservered throughout the period and during a particularly difficult negotiation period secured the offer from the buyer. With support from the back office staff the sale ...
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“Very professional service...”

Nov 30,2018
Minithumbup
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Paula
By: 'Andy White'
Nov 30,2018
0 people found
this helpful
Jones Robinson sold our house. A very professional service. Paula Rudge especially as she always gave her time too make sure we were happy with how things were going and the team in the office were always on hand to sort any problems or questions ...
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Comment on agent fees
Fees were very high compared too other agents but you pay for what you get.
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“First Class Service...”

Nov 30,2018
Minithumbup
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Paula
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Beth
By: 'David'
Nov 30,2018
0 people found
this helpful
Straight from the 'get go' both Paula and Beth were extremely professional and offered total confidence that they would sell my property and they did , the brochure and photos were fantastic and they communicated with me all the way , have used on many occasions and ...
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“Commentary...”

Nov 20,2018
Minithumbup
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Paul
By: 'JRGB'
Nov 20,2018
0 people found
this helpful
Friendly and courteous.Very efficient and kept us informed at every stage of the process;every date for viewing and feedback. Realistic advice on price adjustment in line with evolution of market and Paul Hodgson available at all times for any discussion. All office staff ...
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Comment on agent fees
Competitive and you get what you pay for.
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“Good Job...”

Nov 07,2018
Minithumbup
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Paula
By: 'Happy Seller'
Nov 07,2018
0 people found
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Sold my house within 6 days - very happy with the service. Price seems high in relation to on line companies but we needed to sell quickly and we did. Thanks you once again....
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Comment on agent fees
I think the agents fees are justified because of the overheads and marketing done however Im sure they will need to be lowered bearing in mind 50% of the market is going to use "on line" agents next year.
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“Very efficient...”

Nov 01,2018
Minithumbup
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Paula
By: 'AH'
Nov 01,2018
0 people found
this helpful
Paula Rudge and Nicky Simpson were a fantastic help in the sale of my property. Paula put in a lot of attention to detail when creating the sale information brochure, tidying the property, creating lovely pictures, ready for the sale. Nicky was invaluable, liaising and ...
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Comment on agent fees
As I had lots of issues with my sale I feel I definitely got what I paid for, they were brilliant.
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“Excellent service...”

Oct 28,2018
Minithumbup
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Paula
By: 'Alison S'
Oct 28,2018
0 people found
this helpful
Just sold through Jones Robinson. Really pleased with the excellent service. Lots of viewings, good offers and a quick sale. Paula and colleagues were always available to help and advise. Highly recommended. I would definitely use them again....
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Comment on agent fees
Fair and well earned
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“Grove Road...”

Oct 25,2018
Minithumbup
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Paula
By: 'Martin'
Oct 25,2018
0 people found
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Great attention to details plus wonderful service, every person involved throughout the purchase reacted to all request that were made even at a few minutes notice. 5 Star Paula....
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“Great response time...”

Oct 19,2018
Minithumbup
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Sarah
By: 'Jacqui'
Oct 19,2018
0 people found
this helpful
Just moved into rented property, 3 issues, including central heating not working, dealt with exceptionally promptly and effectively - great service...
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Comment on agent fees
As expected
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“Very helpful...”

Oct 09,2018
Minithumbup
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Paula
By: 'SF'
Oct 09,2018
0 people found
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I bought a house through Jones Robinson after viewing several others. The staff were always friendly and helpful and the 'thank you' gift when I collected the key to my new home was a nice touch. Particular thanks to Paula who progressed the sale....
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“Excellent Service...”

Oct 02,2018
Minithumbup
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Paul
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Lisa
By: 'Paul Phillips'
Oct 02,2018
0 people found
this helpful
We had to take the property off the market and then put it back on 4 months later. Then it was sold within 9 days so we were given good service. Paul looked after us and had a very friendly approach....
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Comment on agent fees
Good
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“Fantastic support throughout marketing and sales process...”

Sep 14,2018
Minithumbup
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Paula
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Nicky
By: 'Brian'
Sep 14,2018
0 people found
this helpful
Jones Robinson's speed and quality of work, attention to detail and approach to marketing was outstanding. The Jones Robinson team, especially Paula and Nicky could be relied upon to provide a consistently approachable, professional, helpful, proactive, determined and cheerful level of support to ensure ...
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Comment on agent fees
Very reasonable, value for money fees for the service provided.
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“Excellent service!...”

Sep 12,2018
Minithumbup
By: 'Ellann'
Sep 12,2018
0 people found
this helpful
Excellent service from the whole team at Jones Robinson but with particular mention to Paula, Karen, Beth, Nicky & Deborah. Always professional, welcoming, responsive and efficient they made the whole process of buying and selling pleasant and smooth. Thank you!...
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Comment on agent fees
Fair fees for the service provided
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“Exellent...”

Sep 09,2018
Minithumbup
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Paul
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Deborah
By: 'Mark'
Sep 09,2018
0 people found
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Excellent service from paul & team at Jones Robinson.Deborah excelled in keeping me informed from start to completion Would recommend to all when selling...
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Comment on agent fees
Fees competitive with other agents
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“Flat 9...”

Sep 08,2018
Minithumbup
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Deborah
By: 'Rob'
Sep 08,2018
1 people found
this helpful
Deborah was fantastic in both her support and seemingly endless energy to help finalise, and then complete, the sale of my home. She is both professional and helpful, and I cannot thank her enough for chasing everyone down in order to complete the sale before ...
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“sale of 18 Gould Close...”

Aug 31,2018
Minithumbup
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Michael
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Anna
By: '18 Gould Close'
Aug 31,2018
0 people found
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Worked well to ensure the sale of the property - excellent work, thank you. Good to get the sale complete without any issues...
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“Great team...”

Aug 29,2018
Minithumbup
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Michael
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Deborah
By: 'Mr & Mrs M Barham'
Aug 29,2018
0 people found
this helpful
Deborah & Michael made the process of selling our house as stress free as possible,we were kept informed of any developments regularly,we would definitely recommend them....
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Good
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“Excellent...”

Aug 27,2018
Minithumbup
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Paul
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Deborah
By: 'J&K'
Aug 27,2018
0 people found
this helpful
The JR team were professional, informative, responsive and very helpful during the whole process of our house sale, making it a smoother process. We would highly recommend them....
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“Fantastic...”

Aug 25,2018
Minithumbup
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Paul
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Nicky
By: 'Chris Rawlings'
Aug 25,2018
0 people found
this helpful
From start to finish the staff at Jones Robinson have been Exceptional Paul Evans was very professional in all aspects of the sale of our house His knowledge of the housing market Shone through From the Day he first Came into our house he was ...
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Comment on agent fees
Good price for an exceptional service
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“A Pleasure From Start To Finish...”

Aug 23,2018
Minithumbup
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Deborah
By: 'John Levis'
Aug 23,2018
1 people found
this helpful
James, Deborah and the entire team at Jones Robinson Newbury were brilliant to deal with - excellent communication, always available to help, friendly, approachable, informative - and made my search and eventual purchase as smooth and efficient as possible. Highly recommended!...
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“Successful sale...”

Aug 17,2018
Minithumbup
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Deborah
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Paul
By: 'Marion Robbins'
Aug 17,2018
0 people found
this helpful
We chose Jones Robinson because we were impressed with Paul's professional and honest approach and we felt we could trust him to handle the sale. After a few hiccups in getting the details and photos agreed we were pleased with the presentation and we ...
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Comment on agent fees
We were happy with the fee we negotiated.
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“Exceptional service...”

Aug 08,2018
Minithumbup
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Deborah
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Lisa
By: 'dfreke'
Aug 08,2018
0 people found
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All bases covered, explained and executed effectively. I din't need to drive anything and everything went smoothly and hassle free....
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“Excellent service, highly competent team...”

Aug 02,2018
Minithumbup
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Deborah
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Paul
By: 'Maureen'
Aug 02,2018
1 people found
this helpful
All praise to the staff at Jones Robinson, in particular Paul and Deborah whose skills navigated us through the sale of our house. An in depth knowledge and pratical approach, made the whole process more managable. Always cheery and helpful. Would highly recommend this competent ...
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Comment on agent fees
Very good value
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“It was a pleasure...”

Jul 31,2018
Minithumbup
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Caroline
By: 'Caroline'
Jul 31,2018
0 people found
this helpful
The Newbury Branch and Caroline in particular were professional and a pleasure to work with to sell my property. Caroline went out of her way to make things happen and I would allow her to represent my property again. Thanks to all that helped....
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Comment on agent fees
Fair
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“Simply excellent!...”

Jul 28,2018
Minithumbup
By: 'Vanessa'
Jul 28,2018
0 people found
this helpful
We have been extremely impressed with Jones Robinson Estate Agents and would highly recommend them as agents. From the initial meeting with Paula to the final stages of the sales process, they have been professional and completely on the ball throughout. They have an extensive ...
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Comment on agent fees
The selling fees were appropriate and the agent worked very hard to earn them!
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“Easy and efficient salke...”

Jul 25,2018
Minithumbup
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Caroline
By: 'Maria P'
Jul 25,2018
0 people found
this helpful
My flat sale was dealt with very efficiently by Jones Robinson in Newbury. I had an offer pretty quickly and the prospective buyer was selling a property overseas which spooked me a little, but Caroline was great, including contacting the overseas solicitors to ensure all ...
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Comment on agent fees
They're not the cheapest, and even though my transaction was pretty straightforward, for me it was worth it for the peace of mind and the good service I received.
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“Excellent estate agent, highly recommended....”

Jul 25,2018
Minithumbup
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Paula
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Nicky
By: 'Kerry P'
Jul 25,2018
0 people found
this helpful
We've just purchased a property through Jones Robinson and I have found the whole process easy. They basically took care of everything. The staff are ever so friendly and made our buying experience a happy and exciting one. I thoroughly recommend this estate agent ...
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N/A
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“Arrogant beyond belief...”

Jul 24,2018
Minithumbdown
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Paul
By: 'Woods'
Jul 24,2018
0 people found
this helpful
Jones Robinson's are everything that give Estate Agents a bad name. Don't touch them with a barge pole, use a reputable estate agent....
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Comment on agent fees
Bad
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By: Jo Woolley
Jul 25, 2018
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We are obviously disappointed with your feedback, Mrs Wood, and on investigation, understand that we were not able to reach agreement on the asking price of your property. We hope you have better luck with your next agent. ...

“Total lack of customer care...”

Jul 24,2018
Minithumbdown
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Rebecca
By: 'Rebecca Willis'
Jul 24,2018
0 people found
this helpful
Very friendly and responsive...until we signed on the dotted line! Utter disregard for customer care...took a year to get smoke alarms (out of date when we moved in) properly fixed. Unreliable and clueless work men sent out to fix multitude of issues (including ...
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Comment on agent fees
Bad
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By: Jo Woolley
Jul 25, 2018
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Obviously we are disappointed to receive your feedback, Rebecca. Our Lettings Director, Joel Osbourne, would be happy to speak to you again if required. ...
Areas covered
  • RG14
  • RG14
  • RG17
  • RG18
  • RG18
  • RG19
  • RG19
  • RG20
  • RG20
Advertise on
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £16,500
  • Max: £1,350,000

Letting
  • Min: £0
  • Max: £305,000

ARLA TPOS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
69 0 114 12 326 0 85 2 16 5
Staff picture Julie
(0)

Staff picture Charles
(33)

Staff picture Paul
(88)

Staff picture Joel
(0)

Staff picture Rebecca
(1)

Staff picture Deborah
(170)

Staff picture Anna
(30)

Staff picture Chloe
(4)

Staff picture Paul
(48)

Staff picture Sara
(9)

Staff picture Laura
(38)

Staff picture Wendy
(6)

Staff picture Michael
(66)

Staff picture Karen
(3)

Staff picture Poppy
(21)

Staff picture Rachel
(6)

Staff picture Lisa
(9)

Staff picture Caroline
(17)

Staff picture Beth
(3)

Staff picture Paula
(21)

Staff picture Charlotte
(1)

Staff picture Nicky
(12)

Staff picture Ivan
(1)

Staff picture Sarah
(1)

Staff picture Caroline
(0)

Staff picture Val
(0)

Staff picture Vanessa
(0)

Staff picture Rachael
(0)

Staff picture Bridget
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Staff picture Peter
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Staff picture Sharon
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Staff picture Steph
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Staff picture Sue
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Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 2:31 PM 01/11/2017 by allAgents

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