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Jones Lang Lasalle

8 Montpelier Vale Blackheath, London
Greater London
SE3 0TA

020 8852 8383

Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
So far, very good management, including renewal, prompt response in repairs needed. Constant information during letting period, no complaint so far....
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Comment on agent fees
Fees can be considered a bit high, but having bad previous experience in non-managed property, I gladly accept them.
Was this helpful? Yes
Jul 12,2016
Minithumbdown
By:
Jul 12,2016
2 people found
this helpful
Horrible from beginning to end. Property Manager does not respond to emails, impossible to have the repairs done and they will do whatever possible to keep the deposit after the tenancy ends - unbelievable excuses. Be careful with this agency, they are the worse ever. Overprice quotes sent to tenants to ask them to pay for what landlords should, always use the same contractors. One star ranking is much more than what deserve....
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What agent could do to change your mind?
They should pay to customers to use them.
Comment on agent fees
They should pay to customers to use them.
Was this helpful? Yes
By: Emma Deeny
Sep 05, 2016
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch.....
Mar 24,2016
Minithumbdown
By:
Mar 24,2016
3 people found
this helpful
Worst property manager ever, doesn't acknowledge e-mails, doesn't reply to simple questions, makes up stories which contradict what he had stated before. Clearly unfit for this position, should be a negotiator to be generous....
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Was this helpful? Yes
By: Emma Deeny
Sep 05, 2016
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise me on the details, so that I may investigate this further for you. Your experience does not reflect our standard service and I should like to learn what went wrong for you. Please get in touch.....
Sep 23,2015
Minithumbdown
By:
Sep 23,2015
3 people found
this helpful
Absolutely shocking. DO NOT USE THIS BRANCH. We were in a property managed by them for almost 2 years- we experienced a severe leak which ruined some of our belongings and furniture. It took them 3 days to get someone out to look at the leak ( just for quotes) and weeks to get it fixed. We lived with buckets and bowls in our bedroom. once the leak had stopped it then took over 4 months to get the brown roof repaired. Absolutely shocking. After all this we handed our notice in. They are now holdi...
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Was this helpful? Yes
Sep 17,2014
Minithumbdown
By:
Sep 17,2014
1 people found
this helpful
I was a tenant of a property managed by Jones Lang LaSalle in Greenwich. I have left the property 2.5 months ago and for some reason can't get my deposit back. We have used the cleaning services as recommend by the agency (‚£280 for a 2 bed flat), agreed on some deduction but since 1.5 month ago,, `i can't get in touch either with *them to get my deposit back. Will have to contact the ombudsman....
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Was this helpful? Yes
Sep 03,2014
Minithumbdown
By:
Sep 03,2014
1 people found
this helpful
I am very disappointed when contact to JLL staffs. They are not willing to help the tenant to make any offer to landlord or consult the tenant another solutions to achieve the landlord's requirement. The reason that they gave me is that "the due date to let this property is still long time and there are many esquires of viewing, so I don't think that the landlord want to hear any offer from tenant"...
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Jul 31,2014
Minithumbdown
By:
Jul 31,2014
3 people found
this helpful
This is the worst company I ever dealt with after foxtons, even at foxtons I have had better experience overall. They only take care of you before you sign the contract, as soon as you pay, you no longer exist. They do not reply to you email, have nothing useful to say over the phone, keep telling you to be patient and arguing with you just not to take any blame or responsibility. They don't care for the property as well, or the landlord, even if you have a water or gas leak they do nothing. The...
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What agent could do to change your mind?
They urgently need to improve their customer service, more and more people I hear are saying the same. What are we paying them for?
Comment on agent fees
Overpriced for nothing
Was this helpful? Yes
May 28,2014
Minithumbdown
By:
May 28,2014
0 people found
this helpful
Simply horrible service. We got an apartment through JLL, during the viewing the staff member was very polite if a bit rushed. He ensured us all the details of the property, rent/parking etc. We moved in soon, and soon things started going wrong. All problems with the property were managed by JLL, so when we had issues with heating we called them, got no support. Our heating did not work for various days (sometimes 3 days in a row in winters), and we got no support. Just standard boilerpla...
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What agent could do to change your mind?
They could have helped in a lot of ways, like managing the property issues like they were supposed to. Not imposed useless charges on us, and not given away our parking spot to someone else without telling us.
Was this helpful? Yes
Dec 18,2013
Minithumbdown
By:
Dec 18,2013
0 people found
this helpful
We had numerous issues with the property when we first moved in and subsequently. The minor issues was dealt with in a timely manner however, there were some issues which were not adequately followed up and dragged on for months (around 8 months to be exact)!! The inventory clerks that they hire to carry out our check-in and check-out inventory have DOUBLE STANDARDS - for example, the check-in clerk missed a number of glaring issues such as 2 massive dents on the floor (luckily I noted this and ...
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What agent could do to change your mind?
-Communicate all facts at relevant time points e.g. INFORM your tenants that they cease to have any authority over the property once the check-out has been arranged even if the tenancy has not ended - why should we continue to pay rent then!?!?!? Not everyone is an estate agent and \'should know\' the rules. -Follow up with any work that is due to take place -Use the same check-in and check-out inventory clerk
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Sep 12,2013
Minithumbdown
By:
Sep 12,2013
1 people found
this helpful
Absolutely terrible please never use these people , rude, incompetent, such a bad experience avoid at all costs, their attitude is awful, everything is a hassle for them, you cant believe you actually pay for this service ....
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Aug 30,2013
Minithumbup
By:
Aug 30,2013
0 people found
this helpful
Very simple process from making an offer to putting down a deposit to moving in. Seems as though from other comments they aren\'t good for letting your property out but as a tenant they were fine....
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May 29,2013
Minithumbdown
By:
May 29,2013
2 people found
this helpful
DISGUSTING, DISGUSTING, DISGUSTING! Beware of this agency and their snobby selves. Horrible attitude, have been treated badly because students, denied to make an offer to the house we wanted, to then give it away to the first person who came on the morning of our final viewing. Contacted the manager, who defended an undependable estate agent, and replied with attitude. They should closed down. Awful. I\'m not surprised to see all the reviews are one star. Get away from them until you can. Beca...
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What agent could do to change your mind?
Disgusting attitude and service. Only care about the money.
Was this helpful? Yes
Dec 18,2012
Minithumbdown
By:
Dec 18,2012
2 people found
this helpful
I am a foreigner who had purchased a property in the E3 area. As I am a foreigner, I had engaged JLL to manage and let my property. It was a terrible experience with them. They never helped to pay for our service charge in time and also never help to pay for the council tax during the vacant period while awaiting for tenant to rent and in the end I had to pay for all the outstanding penalty and fines for late payment. They being my management agent never even paid a visit to the tenant to check ...
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What agent could do to change your mind?
They should keep the landlord informed of all mails sent to the property. They should pay help landlord to pay the outstanding charges in time. They shld do a sanity check on the tenant during check out to make sure he has made all payment before he leaves.
Was this helpful? Yes
Sep 29,2012
Minithumbdown
By:
Sep 29,2012
2 people found
this helpful
I just want people to know that when dealing with this estate agent, please be warned they will leave you high and dry. After accepting my offer on a new-build property, and instructing solicitors, the seller went back on his word and decided to not accept my original offer price. I withdrew and had to ask Jone Lang Laselle to refund my £1000 holding deposit. I had to chase them like mad and they were very unhelpful throughout. They help secure the price, but made sure they stepped well aw...
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Jan 28,2012
Minithumbdown
By:
Jan 28,2012
2 people found
this helpful
Absolutely shocking service. I appreciate that mistakes happen and things slip, but it shouldn't keep happening over and over. They manage our property and we have to chase them all the time to get answers and they're just inefficient....
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Was this helpful? Yes
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  • Sales
  • Lettings
  • Block Management
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  • Conveyancing
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