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    Emma Jump
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Jones & Chapman

349 Woodchurch Road, Prenton Birkenhead
Merseyside
CH42 8PE

0151 608 2287

Oct 27,2016
Minithumbup
By:
Oct 27,2016
1 people found
this helpful
Emma always goes the extra mile when she has been managing my property and always keeps me updated on progress and nothing is ever too much trouble. She is always a pleasure to deal with and always offers exceptionally first class service. I would have no problem recommending Emma to both friends and clients....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2016
Minithumbdown
By:
Apr 20,2016
0 people found
this helpful
Pulled out of a cash sale on a property because of this agency. They dont get back to you when they say they will, dont chase things up. We had a survey done on a property, were proceeding with a sale but got so fed up of their poor service and attitude we pulled out. Now in another property sold to us by an agent not a million miles away from the prenton branch who couldnt do enough for us. Awful service from a nationwide company...
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What agent could do to change your mind?
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
Comment on agent fees
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
Was this helpful? Yes
May 20,2015
Minithumbdown
By:
May 20,2015
3 people found
this helpful
We have just had a nightmare with this office.If you are using them to buy or sell do yourself a favour and go somewhere else!We were warned and didn't listen and have paid a very high price.We have never had dealings with people so incompetent and they have cost us ‚£1000's.Never enter into the buyer incentive scheme-we were unable to get out of it Be careful if you are buying from them because they may advise your seller to pull out of a sale to increase the price when the sale is goi...
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Jan 23,2014
Minithumbdown
By:
Jan 23,2014
0 people found
this helpful
At Christmas I found out that the £200 pounds plus vat that I had paid up front 18 months ago for the sale of my property was for the payment for the Conveyance of my property. I was not told of this fee until the papers had been signed. I had thought at the time that a new fee had been introduced to sell the property as I had not bought and sold for a number of years because of the slow market, I later looked through the paperwork but could not find no reference to what the money was fo...
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What agent could do to change your mind?
It should have been stated what the money was for and that it is not compulsory for the sale of the property at the very beginning of the consultation and before any paper work was signed. Also it would be helpful if all their sellers had the feeling that they where working for them and not for the potential buyers who would take up their mortgage offers. I am a cash only buyer so was never interested in a mortgage but never felt that they where there for me.
Was this helpful? Yes
Dec 12,2013
Minithumbdown
By:
Dec 12,2013
0 people found
this helpful
DO NOT USE OR TRUST. Jones and Chapman prenton changed me upfront for nothing, tied me in for a number of months and off the back of that promised the world and I had no viewings, no contact from them. I was left chasing them and in the end they just asked me to reduce they over priced my house compared to any other agent and I guess this should have been the warning bells. I\'ve learnt my lesson and now going with another local independent agent. Paying half of what jones and chapman charged m...
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Was this helpful? Yes
Sep 26,2013
Minithumbdown
By:
Sep 26,2013
0 people found
this helpful
They valued my property at a higher value than other estate agents so I went with them, paying £200 up front. After a few months of no viewings they said I needed to drop my price. I may as well have gone with a different estate agent and not paid the £200 which tied me into staying with them. Once the property was sold way below the original asking price they then said I had to pay the buyer 1k which I had never agreed to doing! When I refused they said the buyer could pull out of t...
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What agent could do to change your mind?
Worked harder to sell my property and gave me a realistic price to begin with.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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