No description available.
Jones & Chapman

349 Woodchurch Road, Prenton Birkenhead
Merseyside
CH42 8PE

0151 608 2287
Website not available

Properties for Sale
Properties to Rent

“lack of customer service...”

Sep 21,2018
Minithumbdown
By: 'annoyed potential buyer'
Sep 21,2018
0 people found
this helpful
if these were the last estate agents on the planet I would not buy or sell a property through them. I am astounded they manage to stay afloat. Rude, lack of knowledge and no inclination to seek information from vendor. I missed out on buying ...
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Comment on agent fees
I was looking to buy so couldn't comment and didn't get very far due to agents lack of interest in her job.
Was this helpful? Yes

“agent review...”

May 16,2018
Minithumbup
By: 'cymraes'
May 16,2018
0 people found
this helpful
Hannah is pretty efficient to be honest. Replies to emails promptly, and gets back to me with quotes quite quickly. Much more efficient than person previously in post....
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Comment on agent fees
Fees are a bit high to be honest. In my area 10% is the going rate.
Was this helpful? Yes
Feb 11,2018
Minithumbup
By: 'Becky'
Feb 11,2018
0 people found
this helpful
Anna really helped us to get our new family home, even though we bugged her alot she really made us feel like we was getting somewhere. Thank you again Anna you have been a real help and I couldn't thank you enough for helping ...
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Comment on agent fees
Agent fees are slightly expensive
Was this helpful? Yes
Feb 11,2018
Minithumbup
By: 'Oxton'
Feb 11,2018
0 people found
this helpful
The service is good, we are specific to what we want the agent to do for us. This is listened to and acted upon by the staff team....
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Comment on agent fees
good
Was this helpful? Yes
Feb 02,2018
Minithumbup
By: 'nat'
Feb 02,2018
1 people found
this helpful
Hannah manages the property I am currently and there have been numerous issues with the property. Every issue I have had, Hannah has done her best to ensure that the issue is resolved promptly and has addressed them all. It hasn't been an easy ...
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Was this helpful? Yes
Jan 31,2018
Minithumbup
By: 'Kevin'
Jan 31,2018
1 people found
this helpful
Hannah manages a number of properties for me and she does an excellent job in keeping me informed of any issues such as maintenance that arise, dealing very proactively and professionally with our tenants and overall ensuring that the properties are managed and maintained to ...
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Was this helpful? Yes
Oct 27,2016
Minithumbup
By: 'John Bohan'
Oct 27,2016
2 people found
this helpful
Emma always goes the extra mile when she has been managing my property and always keeps me updated on progress and nothing is ever too much trouble. She is always a pleasure to deal with and always offers exceptionally first class service. I would have ...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2016
Minithumbdown
By: 'chris'
Apr 20,2016
5 people found
this helpful
Pulled out of a cash sale on a property because of this agency. They dont get back to you when they say they will, dont chase things up. We had a survey done on a property, were proceeding with a sale but got so fed ...
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What agent could do to change your mind?
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
Attached Files
Comment on agent fees
Not applicable as we were buying. Just a pity we couldnt charge them for the wasted ‚£395 on the survey we paid out for
Was this helpful? Yes
May 20,2015
Minithumbdown
By: 'richard askew'
May 20,2015
8 people found
this helpful
We have just had a nightmare with this office.If you are using them to buy or sell do yourself a favour and go somewhere else!We were warned and didn't listen and have paid a very high price.We have never had dealings with ...
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Was this helpful? Yes
Jan 23,2014
Minithumbdown
By: 'unhappy seller'
Jan 23,2014
2 people found
this helpful
At Christmas I found out that the £200 pounds plus vat that I had paid up front 18 months ago for the sale of my property was for the payment for the Conveyance of my property. I was not told of this fee until the papers ...
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What agent could do to change your mind?
It should have been stated what the money was for and that it is not compulsory for the sale of the property at the very beginning of the consultation and before any paper work was signed. Also it would be helpful if all their sellers had the feeling that they where working for them and not for the potential buyers who would take up their mortgage offers. I am a cash only buyer so was never interested in a mortgage but never felt that they where there for me.
Attached Files
Was this helpful? Yes
Dec 12,2013
Minithumbdown
By: 'Unhappy01'
Dec 12,2013
4 people found
this helpful
DO NOT USE OR TRUST. Jones and Chapman prenton changed me upfront for nothing, tied me in for a number of months and off the back of that promised the world and I had no viewings, no contact from them. I was left chasing them ...
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Was this helpful? Yes
Sep 26,2013
Minithumbdown
By: 'CC'
Sep 26,2013
2 people found
this helpful
They valued my property at a higher value than other estate agents so I went with them, paying £200 up front. After a few months of no viewings they said I needed to drop my price. I may as well have gone with a different ...
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What agent could do to change your mind?
Worked harder to sell my property and gave me a realistic price to begin with.
Attached Files
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 44% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 2 0 0 3 0 0 0 3

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Complaints Procedure

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