Jan Forster Estates
High Heaton, Newcastle upon Tyne, NE7
4.6/5, 197 reviews
94% recommended
92% sales valuation accuracy
95% sales fee satisfaction
89% lettings valuation accuracy
86% lettings fee satisfaction



Property Features

Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven ... show more Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of quality of service and peace of mind.

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Jan Forster Estates
159 Benton Road
High Heaton,Newcastle upon Tyne
Tyne & Wear
NE7 7DU
0191 270 1122

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 95% £80,000 £520,000
Lettings 89% 86% £350 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 3 72 6 28 0 17 1 1 2
Areas covered
  • NE2
  • High Heaton
  • NE6
  • Heaton
  • NE7
  • Benton
  • NE28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS UKALA The Guild
Latest Properties

“Our experience of using Jan Foster estates agents was second ......”

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Oct 01,2014
Minithumbup
By: 'Joyce'
Oct 01,2014
0 people found
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Our experience of using Jan Foster estates agents was second to none. They provided an entirely efficient and professional service, from the valuation stage, to the finer details of negotiating our sale. The seamless handover and communication between their various branches was also excellent and ...
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Comment on agent fees
Very competitive.
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“Flexible, friendly, and reliable - didn't act pushy but reacted ......”

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Sep 17,2014
Minithumbup
By: 'Alison'
Sep 17,2014
0 people found
this helpful
Flexible, friendly, and reliable - didn't act pushy but reacted quickly. Really flexible on letting us check out the house a few times over the course of the process which really helped us plan for the extensive renovation we were going to be doing. All-in-all ...
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“Chris Grabham was very helpful and gave good sound advice ......”

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Sep 15,2014
Minithumbup
By: 'Andrew'
Sep 15,2014
0 people found
this helpful
Chris Grabham was very helpful and gave good sound advice on the price to ask for the property which I was happy to accept. Andrew Dawson secured the sale after a few days of negotiation with the eventual purchaser....
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Comment on agent fees
I thought the fees were reasonable and that the service provided was good value for money.
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“Joanie Cook was our representative, we feel that she conducted ......”

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Sep 12,2014
Minithumbup
By: 'John'
Sep 12,2014
0 people found
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Joanie Cook was our representative, we feel that she conducted our sale in an extremely professional manner even through the renegotiation after a detrimental survey report was produced. We feel that this sale would not have possibly gone ahead, without her delicate renegotiations . Our sincere ...
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“Great initial advice on price and marketing - sold within ......”

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Aug 29,2014
Minithumbup
By: 'Mark'
Aug 29,2014
0 people found
this helpful
Great initial advice on price and marketing - sold within a week at the price I expected! Excellent back up service too! Many thanks Mark...
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“All the branch staff were so friendly and helpful from ......”

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Aug 05,2014
Minithumbup
By: 'Karen'
Aug 05,2014
0 people found
this helpful
All the branch staff were so friendly and helpful from start to finish. Would definitely recommend to all friends and family...
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“Very helpful and friendly agent! Talked me through the process ......”

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Jul 31,2014
Minithumbup
By: 'John-lb'
Jul 31,2014
0 people found
this helpful
Very helpful and friendly agent! Talked me through the process and helped me come to a decision without being pushy. Very satisfied as to how I was treated....
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Comment on agent fees
Far too expensive! The fees where almost as expensive as the rent, I had the money for the Rent/ Deposit but could not afford to pay the ‚£300 admin fees as well so had to delay my move date until my next pay day. The most I had paid previously was ‚£150 so double this was a bit of a shock.
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“Received prompt service from Russ with an estimate of rental ......”

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Jul 31,2014
Minithumbup
By: 'N'
Jul 31,2014
0 people found
this helpful
Received prompt service from Russ with an estimate of rental prices for properties in the area. Property was inspected at short notice and details of property advertised. Viewings secured within 24 hours of advertising and let agreed within 1 week....
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“Russ was very profesional from the onset, he gave me ......”

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Jul 21,2014
Minithumbup
By: 'flat'
Jul 21,2014
0 people found
this helpful
Russ was very profesional from the onset, he gave me a folder with properties in the area to show me what was available and the rental incomes. He also fully explained how the viewings would take place and he texted me every time there was ...
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“The details advertising the flat were incorrect. They said there ......”

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Jul 21,2014
Minithumbdown
By: 'VN'
Jul 21,2014
1 people found
this helpful
The details advertising the flat were incorrect. They said there was drive and once I paidy admin fee I was told there wasn't. No offer to resolve this was made to me or an offer to purchase me the 25 parking permit I have to pay ...
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What agent could do to change your mind?
The agent could have helped me find a resolution regarding the incorrect property details concerning the drive and answered my queries and returned my calls instead of me having to constantly chase them.
Attached Filesnbsp;
Comment on agent fees
Poor service and not value for money.
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“Russ and his colleagues at Jan Forster Estates were always ......”

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Jul 18,2014
Minithumbup
By: 'Chris'
Jul 18,2014
0 people found
this helpful
Russ and his colleagues at Jan Forster Estates were always available to answer any questions I had, and kept me up to date at all times throughout the entire process. Russ in particular was very patient as this was a company let and required additional ...
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“I have gave an Excellent rating because of the great ......”

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Jul 15,2014
Minithumbup
By: 'Donagh'
Jul 15,2014
0 people found
this helpful
I have gave an Excellent rating because of the great customer service I received from the employees particularly Paul Anderson. Paul couldn't have been more helpful. He was very prompt when replying to emails and calls and was pleasure to deal with. I would highly ...
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“Recently bought a property with Jan Forster High Heaton and ......”

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Jul 14,2014
Minithumbup
By: 'Amy'
Jul 14,2014
0 people found
this helpful
Recently bought a property with Jan Forster High Heaton and I'm really happy with their service. I would highly recommend Chris Grabham and Joani, they were always very friendly, helped with any enquiries and got straight back with answers. I was kept up to date ...
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“We were provided with good information about the property and ......”

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Jul 14,2014
Minithumbup
By: 'Aidan'
Jul 14,2014
0 people found
this helpful
We were provided with good information about the property and the surrounding area. Excellent local knowledge. Professional and friendly approach. We were very happy with the overall service....
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“Very punctual Excellent communicator Keeps me well informed at every ......”

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Jul 11,2014
Minithumbup
By: 'Cafer'
Jul 11,2014
0 people found
this helpful
Very punctual Excellent communicator Keeps me well informed at every stage Excellent results obtained in finding good tenants Thank you very much...
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“The service was very quick and easy and they answered ......”

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Jul 09,2014
Minithumbup
By: 'Faye'
Jul 09,2014
0 people found
this helpful
The service was very quick and easy and they answered any questions we had about the property. I would recommend using this branch to my close friends and family for the future....
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“Selling and Renting a house through Jan Forster - I ......”

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Jul 07,2014
Minithumbup
By: 'L'
Jul 07,2014
0 people found
this helpful
Selling and Renting a house through Jan Forster - I was updated all the way. Viewings were arranged extremely quickly and I was updated on feedback from potential buyers/renters by Russ and Joannie. Overall the level of service and professionalism of all the staff ...
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“Jan Forster estates dealt with my enquiry to find a ......”

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Jul 04,2014
Minithumbup
By: 'Joseph'
Jul 04,2014
0 people found
this helpful
Jan Forster estates dealt with my enquiry to find a tenant in what can only be described as a first class service, they organised the viewings and kept me updated at all times of who and when, were viewing the property. I have no hesitation ...
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“The agent provided excellent professional advice quickly and answered all ......”

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Jul 01,2014
Minithumbup
By: 'ick2006'
Jul 01,2014
0 people found
this helpful
The agent provided excellent professional advice quickly and answered all my questions from the outset of them taking on this property. This was not as straightforward as normal as I was purchasing this property and the vendor was continuing to live in it but as ...
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“All the staff I have dealt with at Jan Forster ......”

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Jun 26,2014
Minithumbup
By: 'Isabel'
Jun 26,2014
0 people found
this helpful
All the staff I have dealt with at Jan Forster have been excellent. They kept in regular contact through out the process and were always very helpful and quick to respond to my queries. Definitely the best service I have received from a letting agent ...
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“Russell arrived promptly, was courteous and friendly. He was knowledgeable ......”

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Jun 18,2014
Minithumbup
By: 'Glenn'
Jun 18,2014
0 people found
this helpful
Russell arrived promptly, was courteous and friendly. He was knowledgeable about the area and clear about the letting potential of the property. He was helpful with the pros and cons of applying filters to market the property to certain tenant groups. He was informed about ...
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“Easy to deal with, friendly, proffesional. Would recommend these agents ......”

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Jun 13,2014
Minithumbup
By: 'Karlyn'
Jun 13,2014
0 people found
this helpful
Easy to deal with, friendly, proffesional. Would recommend these agents to friends and family. Charlotte was very efficient and friendly. Easy to talk to and very helpful. She is making the moving in process smooth and stress free. :-)...
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“Russ was incredibly helpful, giving sound advice about what the ......”

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Jun 05,2014
Minithumbup
By: 'Victoria'
Jun 05,2014
0 people found
this helpful
Russ was incredibly helpful, giving sound advice about what the property was worth on the current rental market. He came and took pictures, but these were never used as the house was let so quickly (within 6 hours of going on the market). This was because ...
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“Pleased with the attention paid to our letting request and ......”

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May 30,2014
Minithumbup
By: 'McGregor'
May 30,2014
0 people found
this helpful
Pleased with the attention paid to our letting request and the speed in finding a satisfactory tenant.Charlotte kept us advised of any changes to times of appointments which is good....
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“Good communication and feel like i was kept up to ......”

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May 29,2014
Minithumbup
By: 'Emily'
May 29,2014
0 people found
this helpful
Good communication and feel like i was kept up to date with events while marketing my property. Friendly and helpful office staff....
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“Russ was in a very good help to us, there ......”

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May 29,2014
Minithumbup
By: 'biba'
May 29,2014
0 people found
this helpful
Russ was in a very good help to us, there was a lot of complications from the landlady side with the moving in date being repeatedly moved back to the point where we felt like we would abandon the property even though it is perfect ...
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“We are very pleased with the service received from Russ ......”

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May 21,2014
Minithumbup
By: 'Lesley'
May 21,2014
0 people found
this helpful
We are very pleased with the service received from Russ and the Jan Forster team in connection with this rental . We were kept informed of progress and it was clear he was working hard to secure a tenant. We shall continue to use Jan Forster ...
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“Charlotte was professional, polite, and friendly. She arrived on time ......”

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May 19,2014
Minithumbup
By: 'NE7'
May 19,2014
0 people found
this helpful
Charlotte was professional, polite, and friendly. She arrived on time and asked good questions in order to understand what I was looking for. She also responded to my questions in a positive way, and answered my questions satisfactorily. I would like to thank Charlotte for ...
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“Russ Mould was my main contact at Jan Forster and ......”

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May 15,2014
Minithumbup
By: 'Sarah'
May 15,2014
0 people found
this helpful
Russ Mould was my main contact at Jan Forster and was always very friendly on the phone. He was quick to get back to me when I phoned and gave sound advice. We found a house to rent in quite a short period of time, ...
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“Since buying my house I have only dealt with Jan ......”

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May 07,2014
Minithumbup
By: 'Gilly'
May 07,2014
0 people found
this helpful
Since buying my house I have only dealt with Jan Forster Estates. I have always had excellent service. Russ Mould is my contact and he has never failed to find me good tenants for my property. If I have a query or problem I am ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:16 PM by Lucy Williams
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact your local branch for details.
Last updated at 2:16 PM 03/01/2023 by Lucy Williams

Awards won by Jan Forster Estates, Newcastle upon Tyne NE7 7DU



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