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    Denise Kirby
Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of qua Read full description...lity of service and peace of mind.
Dec 03,2016
Minithumbup
By:
Dec 03,2016
Featured Review
0 people found
this helpful
We found that Ellie and all the other team members we dealt with provided an excellent service. Ellie particularly provided a fast, efficient and very friendly service throughout the process, always responding to any query very promptly, and also going the extra mile when needed. Ellie, and indeed all the team members efforts were very much appreciated by us both....
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Comment on agent fees
We felt the fees were justified by the service we received from the Tynemouth branch
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
My wife and I were moving from Morpeth to Tynemouth for work reasons.From entering the branch through to completion,Rachael could not have been any more helpful and without her intervention during difficulties with our chain,we would probably not have got the house we wanted....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
Featured Review
1 people found
this helpful
Fantastic service yet again! A brilliant team at Tynemouth: reliable, thorough, efficient and fantastic communication, couldn't ask for anymore....
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Comment on agent fees
Good value for money.
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
Featured Review
1 people found
this helpful
They were very professional and responsive with communication. Made everything very easy and quick. Very good to deal with very helpful....
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Comment on agent fees
N/a
Was this helpful? Yes
Oct 19,2016
Minithumbup
By:
Oct 19,2016
Featured Review
0 people found
this helpful
Great service from start to finish. Staff at the branch were always very helpful n answered any queries straight away. They managed to negotiate the sale of our house with the buyer who pulled out near the end and get the deal back on!!! Very pleased. Sarah...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 18,2016
Minithumbup
By:
Oct 18,2016
1 people found
this helpful
Helpful efficient and friendly without being on the phone constantly . Understanding considerate and realistic to time scales . When the extra mile when asked to help thank you ....
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Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
1 people found
this helpful
Just a few words the staff that's all the staff in tynemouth were excellent and helped the process of our sale and move.we would strongly recommend this branch....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
1 people found
this helpful
I felt well informed by the staff at Jan Fosters. I liked the text messages to remind me of viewings with the names of our visitors. The staff helped to reassure me when we got close to our selling date and I began to feel a little stressed. I would recommend them to friends....
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Comment on agent fees
Average.
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Working with Euan was simple and straight forward, he did exactly what he said he would do, when he said he would do it. He made the whole process of renting a property for my parents as smooth and uncomplicated as possible. We can't thank you enough!...
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Comment on agent fees
Average fees but good to see that there is no admin fee when a rental agreement is extended, which is something we have experienced before.
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
1 people found
this helpful
We received a good service from Josh and the branch. He was very helpful in chasing things up for us when they weren't going smoothly....
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Comment on agent fees
They seemed slightly high.
Was this helpful? Yes
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Rachael was superb throughout the purchase, easily contactable, communicated very well, and always made quick progress and completed key tasks. Very pleased, thank you....
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Comment on agent fees
n/a
Was this helpful? Yes
Aug 27,2016
Minithumbup
By:
Aug 27,2016
0 people found
this helpful
Jan Forster supervised the viewings of my property for me which was a huge help. Once I accepted an offer Rachel progressed my sale incredibly well. Always keeping me updated with progress and seeking my views on questions posed by the Purchasers. She has a really professional and helpful approach to things so made the whole process very straight forward indeed....
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Jul 09,2016
Minithumbup
By:
Jul 09,2016
0 people found
this helpful
Rachael was always positive and polite. She was always helpful and 'on the ball' to help chase any matters that arose....
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Comment on agent fees
The fees were as I would expect.
Was this helpful? Yes
May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
Both Denise and Euan were so professional and friendly. I was registered with 8 agents looking for a property to rent and only this office contacted me with suitable properties. I was very impressed with their service and although I found a property through another source,I would certainly recommend this company....
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Comment on agent fees
Not applicable
Was this helpful? Yes
May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
Hannah has been fantastic from the start. She is personable to speak to, great liaising with our tenant, and really prompt in all responses to the tenants and our queries. It gives us so much confidence having Hannah (and team) manage our property. Thank you!...
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Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
I have dealt with Josh for the last 18 months, on more than one property, in my opinion Josh and Jan Forster are the best agents in Tynemouth. Communication is good, without being too much, Josh is friendly and polite both on the phone and in person, he listens to what you are looking for and does his best to find it for you. I will be using him again to find my next property....
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Comment on agent fees
Have not paid fees as only been buying so far
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
Ellie and her team were so proactive and informed and catalysed the sale of a stagnating property from another local agent. I made a big mistake not choosing them in the first instance other vendors should not repeat my error - Joyce Rachael were first class...
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Comment on agent fees
Good value for excellent service
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
1 people found
this helpful
I have both sold and bought through Jan Forster, dealing primarily with Josh Smith and Ellie Warwick. Josh and Ellie made the journey very comfortable on both sides of moving house. They are extremely knowledgeable, diligent and attentive with regular and meaningful communication being the key service differentiator. They are nice, easy going, non-pushy people who don't take their foot off the gas until the job in hand is complete which is a welcome change on all counts....
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Comment on agent fees
Good
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
I recently used Jan Forster to let my property and dealt with Denise at the Tynemouth office. I found her (and the company as a whole) professional and efficient in all of my dealings with them. Calls and emails (from me) were returned promptly. Suitable tenants were found quickly and I would have no hesitation in recommending their tenant find service especially to inexperienced landlords such as myself....
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Comment on agent fees
They charge what appears to be the market rate for a tenant find service.
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
My first POC for this company was Mr Russell Mould. Moreover the behind the scenes powerhouse Denise Kirby kept me properly informed of all aspects of potential tenants. Smart, engaging and enthusiastic. I was instantly impressed. No doubt that Jan Forster was the right agent to manage my property....
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Comment on agent fees
Appropriate for level of detail and professionalism.
Was this helpful? Yes
May 04,2016
Minithumbup
By:
May 04,2016
0 people found
this helpful
It was such a pleasure to deal with Denise! Her positive attitude, friendly manner and superb professionalism meant that the new tenant of the house was found within the week. I even had a choice! Thank you very much, Denise!...
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Comment on agent fees
Appropriately priced for the service.
Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Joyce worked very hard to find us a comfortable apartment for our retirement in Tynemouth. She was always informative and helpful and with her cheerful attitude managed to cope with my difficult husband. She found us a buyer for our property and kept us informed along the line and we are now enjoying our lovely seaside views. Ellie should be proud of her well trained staff but it is Joyce who was just right for us. Thank you...
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Comment on agent fees
Acceptable these days I suppose but at least they did work hard for them.
Was this helpful? Yes
Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
Joyce was absolutely superb in every way, caring, and kept us informed at all times in a friendly manner. She was prompt to return calls and was immediately on site when anything went wrong. She kept us informed of viewings, as we are in different parts of the country and this was important. She was extremely understanding when viewings didn't go well and saw things from our perspective too. She was never patronising (like one member of the team,)but was always warm and delightful. A really love...
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Comment on agent fees
Fees are Fees,
Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
1 people found
this helpful
Very friendly and helpful staff, able to answer and help with queries quickly even when I persisted in bombarding them with requests for information and assistance. Always responsive to emails and phone calls, great service. Even when Josh was unavailable, Ellie or any of the other staff were more than willing and able to help me out quickly....
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Comment on agent fees
No comments to make! I was the buyer.
Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
1 people found
this helpful
Perfect, can't complain about anything! Efficient, approachable and friendly staff easy to get hold of and happy to assist....
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Comment on agent fees
Maybe not the cheapest, but definitely worth the money!
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
We visited three estate agents in Tynemouth and Jan Fosters stood out from the rest on first impressions. The atmosphere was one of ' active business' . We were given good advice on purchasing a property to rent and took away several possibilities. The service we received from walking in the door to the actual purchase and subsequent rental was excellent. As both purchases and prospective landlords our questions were dealt with efficiently and effectively. We felt that we had a great team behin...
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Comment on agent fees
In line with expectations
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
I have had a very good Experience with Jan Forster estate agents.... From the first telephone call with Denise Kirby till I moved into my new home. Denise was very helpful and kind at a very stressful time for me, she always returned my calls very promptly and nothing was ever too much trouble... An asset to the team... Thank you very Much...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
1 people found
this helpful
I dealt mainly with the two peopl named above. I found them both friendly and professional. Our house sale went very smoothly. They really help to make what can be a very stressful ordeal go as smoothly as possible....
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Comment on agent fees
Fees are quite reasonable.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
The team at Jan Forster handled my house for sale with total professionalism, they kept me informed at every stage of the process. They also handled the buyer's sale of her property and she has told me that she totally agrees with my opinion of the team at Jan Forsters. I would recommend this estate agent to anyone looking to either buy or sell....
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Comment on agent fees
I found the fees very acceptable.
Was this helpful? Yes
Feb 27,2016
Minithumbup
By:
Feb 27,2016
0 people found
this helpful
Excellent service, everything Denise said would happen, did happen very pleased with property, would recommend Jan Forster to work colleagues and friends....
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Comment on agent fees
Little expensive
Was this helpful? Yes
Feb 22,2016
Minithumbup
By:
Feb 22,2016
0 people found
this helpful
Very Disappointing Service, no one ever phones you back, our query was missed and the land lord was never contacted and a question was never answered, the whole UK tenant Data is horrendous....
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Was this helpful? Yes
Feb 20,2016
Minithumbup
By:
Feb 20,2016
0 people found
this helpful
Very professional and very helpful. Hannah was very good in keeping in close contact with me via email and she made me feel looked after...
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Comment on agent fees
They are OK
Was this helpful? Yes
Feb 13,2016
Minithumbup
By:
Feb 13,2016
0 people found
this helpful
All during the process both members of staff kept me informed on what was going on, they were very friendly and easy to talk to. Overall the process to renting a property was a lot quicker than I though it was going to take, thanks to the hard working members of staff at JanForsters....
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Comment on agent fees
The fees I thought were fair.
Was this helpful? Yes
Feb 02,2016
Minithumbup
By:
Feb 02,2016
1 people found
this helpful
The whole experience with Jan Forster's was professional and pleasant from start to finish. All the staff were helpful and always kept us up to date with what was happening with our sale. It is not surprising to see so many orange Jan Forster For Sale boards in this area, they have a proven track record of selling property quickly at fair prices....
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Comment on agent fees
Very competitive fees.
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
Russ was excellent. He visited twice - once for an initial visit and again to take photographs. On both occasions he was professional yet warm and friendly. He did everything he said he would and he kept in touch throughout. I would have no hesitation in recommending him and the company....
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Comment on agent fees
I initially chose another agent, based on cost. After three unsuccessful weeks I took on Jan Forster as well and I had a confirmed tenant within a week. While the fees are higher, they are justified by a better service.
Was this helpful? Yes
Areas covered
  • NE29
  • Tynemouth
  • NE30
  • North Shields
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £26,000
  • Max: £580,000

Letting
  • Min: £0
  • Max: £0

NALS UKALA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 0 25 0 68 4 61 1 5 0
Sarah Jones - upload your photo Sarah Jones
16 reviews

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Paul Anderson - upload your photo Paul Anderson
21 reviews

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Marilyn Simpson - upload your photo Marilyn Simpson
18 reviews

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Andy Dawson - upload your photo Andy Dawson
4 reviews

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Ellie Warwick - upload your photo Ellie Warwick
62 reviews

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Jody Ratcliffe - upload your photo Jody Ratcliffe
8 reviews

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Bianca Memari - upload your photo Bianca Memari
5 reviews

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Matthew Thompson - upload your photo Matthew Thompson
24 reviews

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Josh Smith - no image available Josh Smith
39 reviews

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Judith Taylor - upload your photo Judith Taylor
27 reviews

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Joyce Teven - upload your photo Joyce Teven
12 reviews

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Russ Mould - upload your photo Russ Mould
57 reviews

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Charlotte McGreggor - upload your photo Charlotte McGreggor
1 reviews

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Chris Grabham - upload your photo Chris Grabham
14 reviews

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Jan Forster - upload your photo Jan Forster
2 reviews

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Anna Storey - upload your photo Anna Storey
35 reviews

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Lucy Collard - no image available Lucy Collard
Property Portfolio Administrat
3 reviews

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Callum Conroy - upload your photo Callum Conroy
6 reviews

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jessica scott - upload your photo jessica scott
3 reviews

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Rachael Trick - upload your photo Rachael Trick
25 reviews

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Lewis Taylor - upload your photo Lewis Taylor
1 reviews

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Hannah Brown - upload your photo Hannah Brown
131 reviews

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Ryan Freeman - upload your photo Ryan Freeman
1 reviews

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Denise Kirby - upload your photo Denise Kirby
5 reviews

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Denise Kirby - upload your photo Denise Kirby
4 reviews

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Euan stenhouse - upload your photo Euan stenhouse
2 reviews

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Paul Glover - upload your photo Paul Glover
0 reviews

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Marilyn Simpson - upload your photo Marilyn Simpson
1 reviews

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