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    Jan Forster
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    Sharon Ford
Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of qua Read full description...lity of service and peace of mind.
Jan Forster Estates

478 Durham Road Low Fell, Gateshead
Tyne & Wear
NE9 6BP

0191 487 0800
May 10,2017
Minithumbup
Lucy Smith
By: 'Dean & Leo 5 July Courtyard'
May 10,2017
0 people found
this helpful
Fantastic service from the off we looked viewed and found our home through the estate agent and we have never not know what was going on always in the loop and knew we where been felt with in a full profeshional maner and made the stressful process a breeze so massive thanks to the whole team for all there help was amazing painless and fast...
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Comment on agent fees
Cheap quick and amazing was so simple
Was this helpful? Yes
Apr 19,2017
Minithumbdown
By: 'Terrible customer service'
Apr 19,2017
0 people found
this helpful
TERRIBLE SERVICE! I moved into a property with black mold around all the windows and doors. It has been 2 weeks and I'm still living with it after countless phone calls and emails about it. In the end I have had to contact the council in hopes this will help. Very disappointing. If you are looking to rent, I would NOT recommend Jan Forsters....
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Comment on agent fees
bad
Was this helpful? Yes
By: Joanne Graham
Apr 20, 2017
View all comments (1)
Dear tenant, Firstly may i extend our sincere apologies that you feel that our customer service has failed in this instance. Our customer service is very important to us and we take all feedback seriously. I can confirm that we have received your complaint and this will be actioned and responded to as soon as possible. Kind regards Joanne Graham ...
Apr 13,2017
Minithumbup
Jody Ratcliffe
By: 'Alex'
Apr 13,2017
0 people found
this helpful
I don't think I have ever wrote an online review but I was compelled to after the Stella service received from Jody whilst purchasing my first property. Nothing was too much trouble, even if I had questions that weren't in her remit (works/mortgages) she would advise or signpost me in the right direction. The only minor thing (and it is minor) is that when Jody was off, other people from the office would try and assist, when in reality most things could have waited for Jody to return....
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Was this helpful? Yes
Jan 23,2017
Minithumbup
Jody Ratcliffe
By: 'Nicky T'
Jan 23,2017
0 people found
this helpful
Brilliant professional service from start to finish. Would not hesitate to recommend. Jody kept me in the picture all the way through....
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Was this helpful? Yes
Jan 16,2017
Minithumbup
Jody Ratcliffe
By: 'Andy J'
Jan 16,2017
0 people found
this helpful
The services provided by Jody and Jan Forster is the best anyone who is looking to move can hope for. The thoroughness shown in this process is the main reason that I was able to move in before the Christmas holiday period. I could not thank them enough and would be happy to recommend Jan Forster to anyone looking to move....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
Jody Ratcliffe
By: 'Michael'
Jan 13,2017
0 people found
this helpful
Jody and Gail were both very thorough and kept us in the loop all the way through the move process and managed to get everything finalised to move before Christmas. Would be happy to recommend both of them as well as Jan Forster to anyone looking to move....
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Was this helpful? Yes
Dec 01,2016
Minithumbup
Gemma Breeze
By: 'Helen Rice'
Dec 01,2016
0 people found
this helpful
I have dealt with many letting agencies before and several during this recent bout of flat-hunting. I can wholeheartedly say that my experience with Kirsty, Gemma and all the team at Jan Forster Estates has been by far the best. From the beginning of our interactions I was impressed by their professionalism, friendliness and attention to detail. The whole process was dealt with in an ideal way. I would have no hesitation on recommending this agency on the basis of quality and service....
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Comment on agent fees
The fees are higher than other agencies and to some extent this was offputting. However, the level of service was definitely superior.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By: 'Lucas'
Dec 01,2016
0 people found
this helpful
Hannah and Laura are the most helpful professionals I have meet while renting the properties. They solved all the issues without any delay. They are really on the ball....
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Comment on agent fees
good
Was this helpful? Yes
Oct 05,2016
Minithumbup
Gemma Breeze
Sharon Ford
By: 'Brigid'
Oct 05,2016
0 people found
this helpful
Both Sharon and Gemma worked tirelessly to find us a tenant despite some problems we had with the flat. Their communication was excellent - always timely courteous and very helpful....
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Comment on agent fees
I think we certainly got our money's worth!
Was this helpful? Yes
Sep 29,2016
Minithumbup
Sharon Ford
By: 'neil'
Sep 29,2016
0 people found
this helpful
Dealing with jan fosters has been an eye opening experiance on the proffesionalism and courtesy on using this company for letting my property always up to speed with every thing amazed of the info related back to me will 100% reccomend to anyone and will use this company again...
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Comment on agent fees
I was sattisfied on there there charges for me but quite shocked at what they charge the tennants but i dont know if this is normal in the world of rentals
Was this helpful? Yes
Aug 21,2016
Minithumbup
By: 'Kevin'
Aug 21,2016
0 people found
this helpful
We found all the staff at Jan Forster all very helpful during the sale of our property. They gave us sound advice regarding what to do and what not to do in the run up to the property going up for sale. They kept us up to date on a regular basis. The staff were very pro-active when our first buyer pulled out, and found us another buyer within an hour. Overall we are very pleased with the service we have received from all the staff we have had dealings with....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2016
Minithumbup
Jody Ratcliffe
Sharon Ford
By: 'Ryan'
Aug 11,2016
0 people found
this helpful
They providede an excellent service very friendly and engaging With my work schedule they were still accessible Friendly office staff...
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Was this helpful? Yes
Jul 19,2016
Minithumbup
Jody Ratcliffe
By: 'Nicola'
Jul 19,2016
0 people found
this helpful
Excellent service from Gail and when she wasn't available Jodie also. Always felt like they knew exactly who I was without me explaining selling address etc. Friendly and excellent advice to keep me on track! Thank you....
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Comment on agent fees
With hindsight very good value for money.
Was this helpful? Yes
Jul 06,2016
Minithumbup
Jody Ratcliffe
By: 'Anon.'
Jul 06,2016
0 people found
this helpful
Very helpful and answered our queries and questions quickly by email and phone. Professional and friendly service. Thank you for helping us to buy our first home!...
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Comment on agent fees
not applicable
Was this helpful? Yes
Jun 10,2016
Minithumbup
Sharon Ford
Marilyn Simpson
By: 'Mo'
Jun 10,2016
0 people found
this helpful
I was abroad when my tenant gave a month's notice. I emailed Sharon Ford and my house was let by the time I returned from holiday. That is what I call service....
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Comment on agent fees
Agent fees fair with options to add services if required.
Was this helpful? Yes
Jun 01,2016
Minithumbup
Sharon Ford
By: 'Nicola Wilson'
Jun 01,2016
0 people found
this helpful
Fantastic is pretty much all I can say about Sharon! She has been great from start to finish! Will continue to use Jan Forster for future tenants....
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Comment on agent fees
Good
Was this helpful? Yes
May 24,2016
Minithumbup
By: 'Letting'
May 24,2016
0 people found
this helpful
I have recently let two properties through the Low Fell branch of Jan Forsters. They were both let fairly quickly and the whole process from dropping off the keys with them to completing the referencing went well and with regular communication of what was happening along the way. Would recommend and certainly use in the future....
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Comment on agent fees
Fair
Was this helpful? Yes
May 20,2016
Minithumbup
By: 'David'
May 20,2016
0 people found
this helpful
Big thank you you all always do a great job all ways keep me informed will use again in the future...
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Comment on agent fees
Good
Was this helpful? Yes
May 17,2016
Minithumbup
Sharon Ford
Anna Irving
By: 'Rach Bell'
May 17,2016
0 people found
this helpful
The whole process has been very easy and the staff I have worked with have made it very simple and not stressful at all for me. They have also been extremely helpful due to this being the first time I have rented. I would highly recommend going with Jan Forster....
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Comment on agent fees
Fee's are a little bit pricey, but it is highly worth it for the smooth process.
Was this helpful? Yes
May 16,2016
Minithumbup
By: 'Steve Frith Balliol Property.'
May 16,2016
0 people found
this helpful
I can recommend Jan Forster and especially Rob Thorn who valued my property correctly and achieved a sale very quickly and very close to the asking price. He always returned calls and was very helpful. His photography was excellent and would use his and the low fell branches services again....
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Comment on agent fees
Good
Was this helpful? Yes
May 06,2016
Minithumbup
By: 's&l'
May 06,2016
0 people found
this helpful
happy with the eventual outcome. my buyers were difficult but jan fosters pursued to push the sale through. perhaps my buyers could have been guided, but no doubt they did, and the delay was down to the buyers not liaising with their solicitors....
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Comment on agent fees
fine. would have preferred a net quote (ie inclusive on VAT)
Was this helpful? Yes
May 05,2016
Minithumbup
By: 'Ms Strong'
May 05,2016
0 people found
this helpful
Would recommend Jan Forster Estates I found the service outstanding. The administrator allocated to ourselves Gail Towers was super efficient keeping all parties up to date making the process as seamless and as quick as possible. Thank you so much...
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Comment on agent fees
In accordance with other agents
Was this helpful? Yes
May 02,2016
Minithumbup
Sharon Ford
By: 'Becca Ridley'
May 02,2016
0 people found
this helpful
Sharon was so lovely and helpful throughout the process of myself and my partner renting a property. She was always available to talk to and guide us if we had any queries. We would definitely recommend Sharon and Jan Foster to all....
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Comment on agent fees
I think Sharon's fees were fair for all of the work she did and the help and support provided to us.
Was this helpful? Yes
Apr 26,2016
Minithumbup
Sharon Ford
By: 'A pleasure to deal with.'
Apr 26,2016
0 people found
this helpful
Incredibly helpful, nothing was too much trouble for them. I've never rented before and all of my queries were answered quickly and was always very friendly. Thank you!...
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Comment on agent fees
I did think the fees were more expensive than other estate agents I'd looked at. I paid administration fees of ‚£360 and my actual rent was only ‚£395.
Was this helpful? Yes
Apr 24,2016
Minithumbup
Anthony Forster
Jody Ratcliffe
By: 'Alan'
Apr 24,2016
0 people found
this helpful
Anthony and his team have done an excellent job in selling my house quickly and at an excellent price. From the initial valuation through to photography and advertisement, everything went extremely smoothly and to timescale. From the first day of being on the market viewers have been shown the property. Would definitely advise using Jan Forster if you want to sell your property quickly!...
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Comment on agent fees
Fees were extremely reasonable and in line with the rest of the market
Was this helpful? Yes
Apr 11,2016
Minithumbup
Jody Ratcliffe
By: 'Gary'
Apr 11,2016
0 people found
this helpful
The sale of my house went through very smoothly with little to no issues. Jody and Rob were always on hand to answer any queries that I had. I would like to make special note of the help Jody gave throughout this process, her professional approach and expodicious manner of dealing with my queries is to be commended....
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Comment on agent fees
Jan Forster fee's were very competitive, twinned with the conveyancing fees I found this to very well priced and great value for money.
Was this helpful? Yes
Mar 27,2016
Minithumbup
Jody Ratcliffe
Paul Anderson
By: 'Gill Moffatt'
Mar 27,2016
0 people found
this helpful
Excellent Service provided by Jody in the purchase of our new home, very efficient, emails and phone calls were always returned , very friendly and polite....
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Comment on agent fees
Not Applicable
Was this helpful? Yes
Feb 27,2016
Minithumbup
Sharon Ford
By: 'Rach @ June'
Feb 27,2016
0 people found
this helpful
Overall very helpful agents, found our house through a recommendation from Paul so grateful for that. Got regular phone calls with updates and any questions we had were answered perfectly. Everything was sorted quickly and easily. When signing the lease we were a bit disheartened to see many spelling mistakes throughout but was also fixed quickly....
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Comment on agent fees
Admin fee seemed very high. Quite a lot of money for us at an expensive time for us but happy with the service we received in exchange.
Was this helpful? Yes
Feb 12,2016
Minithumbup
Sharon Ward
Jerod Moses
By: 'Martin'
Feb 12,2016
0 people found
this helpful
Jerod visited the property to value it and offered good advice on what to do / not to do. Very straight forward with his views. Started to get viewings quickly and an offer within 5 days. House sale handled by Sharon went through very smoothly with no stress and I was regularly updated with progress and queries via email. My phone call requests were responded to quickly by Sharon. Thank you very much....
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Comment on agent fees
Very reasonable, Jerod Moses gave an up front fee which was honoured.
Was this helpful? Yes
Jan 15,2016
Minithumbup
By: 'Colin'
Jan 15,2016
0 people found
this helpful
Jan Foster sold our house in Crawcrook. Gail was the member of staff. I could not fault the service. From our first meeting to completion they handled everything in a professional manner....
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Comment on agent fees
The fees they charged were agreed and were fair.
Was this helpful? Yes
Areas covered
  • NE8
  • Low Fell
  • NE9
  • Gateshead
  • NE10
  • Whickham
  • NE11
  • NE16
  • DH3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £66,000
  • Max: £1,170,000

Letting
  • Min: £0
  • Max: £0

NALS UKALA


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5 reviews

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1 reviews

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2 reviews

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28 reviews

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65 reviews

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6 reviews

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48 reviews

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6 reviews

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Jan Forster - no image available Jan Forster
2 reviews

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Anna Storey - no image available Anna Storey
41 reviews

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Jess Maine - no image available Jess Maine
7 reviews

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Anna Irving - no image available Anna Irving
23 reviews

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Denise Kirby - no image available Denise Kirby
44 reviews

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Rachael Trick - no image available Rachael Trick
33 reviews

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29 reviews

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Jen Hutchins - no image available Jen Hutchins
54 reviews

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Sharon Ford - no image available Sharon Ford
22 reviews

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Lucy Smith - no image available Lucy Smith
6 reviews

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Ryan Freeman - no image available Ryan Freeman
1 reviews

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Marie Watson - no image available Marie Watson
2 reviews

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Kurt Buckby - no image available Kurt Buckby
5 reviews

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Sarah McCann - no image available Sarah McCann
18 reviews

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Sharon Ward - no image available Sharon Ward
9 reviews

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3 reviews

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Alayna Jefferson - no image available Alayna Jefferson
18 reviews

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1 reviews

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1 reviews

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Joyce Teven - no image available Joyce Teven
19 reviews

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3 reviews

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4 reviews

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17 reviews

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3 reviews

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