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    Sarah Jones
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    Paul Anderson
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    Marilyn Simpson
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    Euan Stenhouse
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    Ellie Warwick
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    Bianca Memari
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    Melissa Carman
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    Joanne Graham
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    Eddie O'Mahony
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    Adele Mears
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    Josh Smith
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    Judith Taylor
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    Russ Mould
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    Jerod Moses
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    Andrew Dawson
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    David Hunter
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    Jan Forster
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    Anna Storey
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    Jess Maine
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    Anna Irving
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    Jen Hutchins
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    Sharon Ford
Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of qua Read full description...lity of service and peace of mind.
Jan Forster Estates

159 Benton Road High Heaton, Newcastle upon Tyne
Tyne & Wear
NE7 7DU

0191 270 1122

Feb 02,2017
Minithumbup
By:
Feb 02,2017
Featured Review
0 people found
this helpful
Having moved from Canada without a lot of time to find a place I had a lot to do. Jen was great in answering questions and helping me find a place that I am really happy with. Highly recommend coming here....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
Featured Review
0 people found
this helpful
We have used Jan Forster for several years and have never been disappointed. Jen and the team go out of their way to assist you their customer service is second to none. I would highly recommend them to other landlords....
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Comment on agent fees
Very competitive fees.
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
Featured Review
0 people found
this helpful
Jen has been extremely efficient throughout our process and always available tomhelp us. very nice person who knows how to take care of her clients...
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Comment on agent fees
the agency's fees are extremely correct foe the work provided
Was this helpful? Yes
Jan 26,2017
Minithumbup
By:
Jan 26,2017
Featured Review
0 people found
this helpful
Russ Mould at Jan Forster Estates provided a very professional and friendly service. The flat was quickly rented out to good tenants. Overall a highly recommended company....
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Jan 10,2017
Minithumbup
By:
Jan 10,2017
Featured Review
0 people found
this helpful
Kirsty was a great help. Throughout the process, Kirsty kept me updated and and was very flexible to help ensure there we're no problems. Would certainly recommend Kirsty and this agency to others. Good work !...
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Comment on agent fees
Ok
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
We recently purchased a property on the market with Jan Forster. A year ago we also used this same office to sell a property. On both occasions Sarah and Sharon were exceedingly professional, knowledgeable and most helpful at all times. We felt they provided a most trust worthy and personal level of customer service. Keeping us updated and ensuring we always knew all the details. Excellent estate agents that we would recommend to others....
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Comment on agent fees
Reasonable, the going rate.
Was this helpful? Yes
Dec 07,2016
Minithumbdown
By:
Dec 07,2016
0 people found
this helpful
We are still awaiting the copy of the contract that was promised from a tenancy that started in October. We cannot apply for our licence without it and as such are currently in breach of our leasehold. Having asked 3 times I have now given up (I have a newborn baby and this is why I paid you to do it). The staff in the whitley bay branch never helped me when I struggled with the door and my pram and the older man was always abrupt. Staff didn't talk to each other so I would get numerous p...
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Comment on agent fees
Expensive and not clearly explained what was covered in tenant finding service. all in the tiny print in legal terms but not in clear language - and we are not uneducated people.
Was this helpful? Yes
By: Joanne Graham
Dec 14, 2016
View all comments (1)
Firstly may I take this opportunity to apologise that you feel that our level of customer service has failed in this instance. Our customer service level is of paramount importance to us. If you could please contact me on my e-mail address of joanne.graham@janforsterestates.com and let me know further details of your property, then I will be only too happy to help you with any requests, queries or issues that you may still have. Kind regards Joanne Graham ...
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
excellent professional, answered all my queries, was very quick in the responses, understood my rental property requirements, showed me 2 properties close to my work place which is what I wanted..I am a happy tenant now.....
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
I am amazed at the high level of service I have received from the staff at Jan Forster (Heaton Branch). Jan Forster estate agents booked in 4 viewings within the first 24 hours of viewing our property. One of the viewings was successful and we now have tenants for the next 12 months. Russ Mould was very quick to view and price the property and market it on the website. Jen Hutchins kept us informed regarding the bookings and provided detailed feedback asap. The service was very professional an...
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Comment on agent fees
The fee's are good for the level of service provided.
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
I live in London and it was important to find an estate agent that could deal with my needs from a distance. Jan Foster's took care of everything without me having to travel. I would highly recommend....
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Comment on agent fees
good
Was this helpful? Yes
Sep 24,2016
Minithumbup
By:
Sep 24,2016
0 people found
this helpful
Very helpful and cooperative , approachable .Answered all our queries with patience.Had made sure all essential checks were done before we could rent the property....
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Comment on agent fees
on the higher side
Was this helpful? Yes
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
Great service, prompt communication and extremely helpful. Emails, phone and in person a pleasure to deal with. I would recommend these two ladies again...
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Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Both agents are reliable and good to deal with, which is why as a landlord I continue to use Jan Fosters. They know the market well....
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Comment on agent fees
Average
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Jen is always polite, friendly, knowledgeable and very professional. She is very helpful with all my enquiries and always leaves me feeling that she will do her very best for me as a client....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Jan Forsters were very helpful throughout the letting process. They answered my queries quickly and everything went smoothly. Would happily recommend them. Thanks!...
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Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Effective, friendly and helpful team at Jan Forsters. Took a little while to remove the SOLD sign, but they did take it down promptly when I reminded them!...
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Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
The whole team were quick and very responsive from the start to the end. They were always on hand to answer queries and update us on progress....
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Comment on agent fees
We thought the fees were quite high
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Friendly , professional and very helpful . All threw the process . Couldn't fault Russ in any way... And gave me excellent advice....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 12,2016
Minithumbdown
By:
Aug 12,2016
0 people found
this helpful
K* S* is unhelpful uncaring and over sensitive She does not return e mails or deal with complaints and after almost 10 years of dealing with Jan Forster EstatesI would never use them again...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Sarah was excellent. She negotiated the best price for us and provided updates and reassurance right through to completion despite the sale not being completely straight forward at times. Thank you.... We will be recommending Jan Forster to others!...
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Comment on agent fees
Agent fees were straight forward and best quoted
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
Sarah was excellent from start to finish. She guided us through the process every step of the way and was always available to give advice. I would highly recommend Sarah and Jan Foster estate agents....
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Comment on agent fees
Fair and competitive
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
Just bought my first house and used Jan Forster Estates for all aspects of the buy, Including there recommended solictor and surveyor. House went through with no problems and Sarah was great. Especially going out her way to allow me to view the house to coincide with my working hours. 10/10...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
Charlotte was extremely efficient in finding relevant properties for me. She is very friendly, polite and upbeat. If moving house again would defiantly contact her....
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Comment on agent fees
Na
Was this helpful? Yes
Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
Very quick and easy process to let property, let within 3 days. Complete process undertaken by Jan Forster Estates from start to finish, a 'hands off' process for us which is exactly what we wanted. Very impressed by their professionalism and the quality of service that we have received to date....
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Comment on agent fees
Lower than we originally anticipated once the initial fee has been deducted.
Was this helpful? Yes
Jun 08,2016
Minithumbup
By:
Jun 08,2016
0 people found
this helpful
Excellent service through a difficult move.Thanks for helping us get a buyer so quickly. I will definitely be recommending you....
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Comment on agent fees
High but open to negotiation so that was fine.
Was this helpful? Yes
May 24,2016
Minithumbup
By:
May 24,2016
0 people found
this helpful
From the moment I first contacted Jan Forster, I had a great experience with friendly phone calls and relevant emails for properties in my search criteria. All through the process everyone was there to help and make sure that the move went very smooth....
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Was this helpful? Yes
May 24,2016
Minithumbup
By:
May 24,2016
0 people found
this helpful
Jen has been conscientious thorough and methodical throughout the whole letting process and always kept me informed. It was her hands on approach which got the result....
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
Great service, always at hand to to listen to your concerns about selling your property, and very good at giving advice when needed. When I've spoke to them over the phone they have been brilliant and so polite. They have got me through a very stressful time with their strong knowledge of the industry, and I'll definitely be using them again if I ever move again...
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Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
although positive reviews are not accepted, I don't have much negative review to say. I think the service is clear and helpful...
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Comment on agent fees
It's fine
Was this helpful? Yes
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
Communication at times within their organisation was poor.Some staff had "attitude" when confronted with a problem.Will say that when Sarah was dealing with sale it was done in professional manner. Still think fees are "money for old rope" considering what was done!...
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Comment on agent fees
For what was done, I think they were high.However, I doubt if any different from other agents fees.
Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
0 people found
this helpful
Dealt with Hannah and Russ in landlord capacity, let only service. Fees similar to other agents but the level of service received would make other agents stop and have a word with themselves. All matters and communications dealt with/responded to professionally and extremely promptly which was an absolute breath of fresh air. The person who ended up tenant had been in and viewed the property before some other agents had even returned my phone call. Shows you what a decent estate agent can do...
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Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
0 people found
this helpful
i am happy with the service recvd was kept upto date with viewings and the the move in progress when a tenant was found...
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Comment on agent fees
bad
Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
0 people found
this helpful
Jen was great with dealing any enquiries and the whole process. She kept me updated on a regular basis and was very open and amenable...
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Comment on agent fees
Certainly not the most expensive but at the top end of the bracket
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
This is the second time I have used this branch to find me a tenant. I have tried a few other agents in the past and in my opinion this agency is one of the best. They have found me a tenant very quickly and have good communication skills....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
Charlotte was very helpful when I was trying to find a new property, both in terms of speed and efficiency. It was a pleasure dealing with her and she helped make the whole procedure go smoothly. She has my highest recommendation, while I can also say that I had a very professional and pleasant experience with Jan Forster in general....
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Comment on agent fees
More or less middle of what I have seen from other agencies in the area, some were higher and others were lower.
Was this helpful? Yes
Areas covered
  • NE2
  • High Heaton
  • NE6
  • Heaton
  • NE7
  • Benton
  • NE28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £92,500
  • Max: £520,000

Letting
  • Min: £0
  • Max: £120,000

NALS UKALA The Guild


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6 reviews

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44 reviews

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2 reviews

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Josh Smith - no image available Josh Smith
39 reviews

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Judith Taylor - no image available Judith Taylor
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Anna Storey - no image available Anna Storey
37 reviews

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Anna Irving - no image available Anna Irving
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Denise Kirby - no image available Denise Kirby
43 reviews

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Rachael Trick - no image available Rachael Trick
30 reviews

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Jody Ratcliffe - no image available Jody Ratcliffe
28 reviews

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Jen Hutchins - no image available Jen Hutchins
52 reviews

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Sharon Ford - no image available Sharon Ford
21 reviews

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Lucy Hailes - no image available Lucy Hailes
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1 reviews

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Kurt Buckby - no image available Kurt Buckby
5 reviews

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Sarah McCann - no image available Sarah McCann
15 reviews

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Sharon Ward - no image available Sharon Ward
8 reviews

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3 reviews

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18 reviews

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