Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of qua Read full description...lity of service and peace of mind.
Jan Forster Estates

159 Benton Road High Heaton, Newcastle upon Tyne
Tyne & Wear
NE7 7DU

0191 270 1122
Mar 13,2018
Minithumbdown
By: '..'
Mar 13,2018
2 people found
this helpful
Do no use! Terrible service from start to finish! Moved in to a rental property and the employee couldn't leave the property quick enough upon handover. They ignore emails when you want something done or if something isn't right with the property. They ...
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Comment on agent fees
Terrible
Was this helpful? Yes
Jan 15,2018
Minithumbdown
By: 'Mr & Mrs Shiels'
Jan 15,2018
2 people found
this helpful
Very poor service delivered. As the purchasers we are aware the agent is to act for the vendor but we experienced a catalogue of mishaps from the branch manager being late for first viewing with no apology through to another mishap over keys upon completion. ...
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Comment on agent fees
NA - Purchaser
Was this helpful? Yes
Nov 24,2017
Minithumbup
By: 'Joy Turner'
Nov 24,2017
0 people found
this helpful
I sold my mother's house very quickly through Jan Forster. I only requested a valuation with a view to putting up for sale. The valuation was carried out within 5 days of the request & the house was on the market the following week. It ...
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Comment on agent fees
Agent & conveyancing fees seemed more than reasonable.
Was this helpful? Yes
May 13,2017
Minithumbup
By: 'Glynis'
May 13,2017
0 people found
this helpful
Jan Forster recently sold our property in High Heaton. We found the staff very pleasant, helpful and efficient. This is not the first time we have used them and we would highly recommend them to anyone who has a property they want to rent or ...
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Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
By: 'Patsy'
May 08,2017
0 people found
this helpful
I found Sarah Jones at Jan Forster Estates really helpful, she gave me lots of advice on selling my late mums house, I had been thinking of putting the house on the market myself, but decided to let Jan Forster take the stress out of ...
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Comment on agent fees
Acceptable
Was this helpful? Yes
May 08,2017
Minithumbup
By: 'Laura Kingston'
May 08,2017
0 people found
this helpful
Very easy speedy process. Communication was effective and I was always kept in the loop. Always willing and helpful when arranging further viewings of the property and never rushed us. Thank you...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 25,2017
Minithumbup
By: 'KHLpool'
Apr 25,2017
1 people found
this helpful
Totally professional and extremely helpful staff. Very knowledgeable of the area and kept us informed all the way with our purchase. Well done to all....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Nicola Abb'
Mar 27,2017
0 people found
this helpful
Sarah was extremely helpful with all my enquiries, and without her keeping me in mind for a new property that was about to come on the market, I would not have moved in yesterday! She was professional throughout the process and kept in communication at ...
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Comment on agent fees
Does not apply
Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Jian Wu'
Mar 27,2017
0 people found
this helpful
I have received high quality service from my main contract Jen Hutchins of the High Heaton branch. Jen has always been able to respond to any queries quickly and she is really helpful solving any issues raised by the tenants or myself....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 24,2017
Minithumbup
By: 'Simon Parker'
Mar 24,2017
0 people found
this helpful
We've had a really smooth process working with Jan Forster for our new place to rent. They were extremely helpful in sending the latest places to us as soon as they were available. When we chose our place Jen was extremely efficient in sending the ...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
By: 'Amy'
Mar 02,2017
0 people found
this helpful
Great service, very helpful made the experience very pleasant. Allways contactable and very fast at resolving any problems. Thank you for all your help...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 02,2017
Minithumbup
By: 'Tsikka'
Feb 02,2017
0 people found
this helpful
Having moved from Canada without a lot of time to find a place I had a lot to do. Jen was great in answering questions and helping me find a place that I am really happy with. Highly recommend coming here....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 02,2017
Minithumbup
By: 'Sandra Kennedy'
Feb 02,2017
0 people found
this helpful
We have used Jan Forster for several years and have never been disappointed. Jen and the team go out of their way to assist you their customer service is second to none. I would highly recommend them to other landlords....
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Comment on agent fees
Very competitive fees.
Was this helpful? Yes
Feb 02,2017
Minithumbup
By: 'christophe Dutertre'
Feb 02,2017
0 people found
this helpful
Jen has been extremely efficient throughout our process and always available tomhelp us. very nice person who knows how to take care of her clients...
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Comment on agent fees
the agency's fees are extremely correct foe the work provided
Was this helpful? Yes
Jan 26,2017
Minithumbup
By: 'Nic Robertson'
Jan 26,2017
0 people found
this helpful
Russ Mould at Jan Forster Estates provided a very professional and friendly service. The flat was quickly rented out to good tenants. Overall a highly recommended company....
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Was this helpful? Yes
Jan 10,2017
Minithumbup
By: 'Craig'
Jan 10,2017
0 people found
this helpful
Kirsty was a great help. Throughout the process, Kirsty kept me updated and and was very flexible to help ensure there we're no problems. Would certainly recommend Kirsty and this agency to others. Good work !...
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Comment on agent fees
Ok
Was this helpful? Yes
Jan 06,2017
Minithumbup
By: 'Jane and Peter'
Jan 06,2017
0 people found
this helpful
We recently purchased a property on the market with Jan Forster. A year ago we also used this same office to sell a property. On both occasions Sarah and Sharon were exceedingly professional, knowledgeable and most helpful at all times. We felt they provided a ...
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Comment on agent fees
Reasonable, the going rate.
Was this helpful? Yes
Dec 07,2016
Minithumbdown
By: 'Disappointed'
Dec 07,2016
0 people found
this helpful
We are still awaiting the copy of the contract that was promised from a tenancy that started in October. We cannot apply for our licence without it and as such are currently in breach of our leasehold. Having asked 3 times I have now given up (...
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Comment on agent fees
Expensive and not clearly explained what was covered in tenant finding service. all in the tiny print in legal terms but not in clear language - and we are not uneducated people.
Was this helpful? Yes
By: Joanne Graham
Dec 14, 2016
View all comments (1)
Firstly may I take this opportunity to apologise that you feel that our level of customer service has failed in this instance. Our customer service level is of paramount importance to us. If you could please contact me on my e-mail address of joanne.graham@janforsterestates.com and let me know further details of your property, then I will be only too happy to help you with any requests, queries or issues that you may still have. Kind regards Joanne Graham ...
Dec 06,2016
Minithumbup
By: 'Vishwa Kumba'
Dec 06,2016
0 people found
this helpful
excellent professional, answered all my queries, was very quick in the responses, understood my rental property requirements, showed me 2 properties close to my work place which is what I wanted..I am a happy tenant now.....
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Was this helpful? Yes
Nov 22,2016
Minithumbup
By: 'Gemma Z'
Nov 22,2016
0 people found
this helpful
I am amazed at the high level of service I have received from the staff at Jan Forster (Heaton Branch). Jan Forster estate agents booked in 4 viewings within the first 24 hours of viewing our property. One of the viewings was successful and we now have ...
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Comment on agent fees
The fee's are good for the level of service provided.
Was this helpful? Yes
Sep 26,2016
Minithumbup
By: 'Paul'
Sep 26,2016
0 people found
this helpful
I live in London and it was important to find an estate agent that could deal with my needs from a distance. Jan Foster's took care of everything without me having to travel. I would highly recommend....
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Comment on agent fees
good
Was this helpful? Yes
Sep 24,2016
Minithumbup
By: 'subhajit'
Sep 24,2016
0 people found
this helpful
Very helpful and cooperative , approachable .Answered all our queries with patience.Had made sure all essential checks were done before we could rent the property....
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Comment on agent fees
on the higher side
Was this helpful? Yes
Sep 21,2016
Minithumbup
By: 'Andrew Bennett'
Sep 21,2016
0 people found
this helpful
Great service, prompt communication and extremely helpful. Emails, phone and in person a pleasure to deal with. I would recommend these two ladies again...
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Was this helpful? Yes
Sep 19,2016
Minithumbup
By: 'Brian Irons'
Sep 19,2016
0 people found
this helpful
Both agents are reliable and good to deal with, which is why as a landlord I continue to use Jan Fosters. They know the market well....
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Comment on agent fees
Average
Was this helpful? Yes
Sep 19,2016
Minithumbup
By: 'AlisonM'
Sep 19,2016
0 people found
this helpful
Jen is always polite, friendly, knowledgeable and very professional. She is very helpful with all my enquiries and always leaves me feeling that she will do her very best for me as a client....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2016
Minithumbup
By: 'Ronan'
Aug 30,2016
0 people found
this helpful
Jan Forsters were very helpful throughout the letting process. They answered my queries quickly and everything went smoothly. Would happily recommend them. Thanks!...
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Was this helpful? Yes
Aug 29,2016
Minithumbup
By: 'Stephen Psallidas'
Aug 29,2016
0 people found
this helpful
Effective, friendly and helpful team at Jan Forsters. Took a little while to remove the SOLD sign, but they did take it down promptly when I reminded them!...
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Was this helpful? Yes
Aug 15,2016
Minithumbup
By: 'Dan'
Aug 15,2016
0 people found
this helpful
The whole team were quick and very responsive from the start to the end. They were always on hand to answer queries and update us on progress....
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Comment on agent fees
We thought the fees were quite high
Was this helpful? Yes
Aug 12,2016
Minithumbup
By: 'Kevin'
Aug 12,2016
0 people found
this helpful
Friendly , professional and very helpful . All threw the process . Couldn't fault Russ in any way... And gave me excellent advice....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 12,2016
Minithumbdown
By: 'Alan Hynd'
Aug 12,2016
0 people found
this helpful
K* S* is unhelpful uncaring and over sensitive She does not return e mails or deal with complaints and after almost 10 years of dealing with Jan Forster EstatesI would never use them again...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Areas covered
  • NE2
  • High Heaton
  • NE6
  • Heaton
  • NE7
  • Benton
  • NE28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £80,000
  • Max: £520,000

Letting
  • Min: £0
  • Max: £120,000

NALS UKALA The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
67 3 72 5 28 0 17 1 1 1

Fees

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Last updated at 2:03 PM 07/01/2016 by allAgents

Complaints Procedure

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Last updated at 2:03 PM 07/01/2016 by allAgents

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