Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of qua Read full description...lity of service and peace of mind.
Jan Forster Estates

29 Princes Road, Brunton Park Gosforth, Newcastle upon Tyne
Tyne & Wear
NE3 5TT

0191 236 2070
Website not available

Properties for Sale
Properties to Rent

“The worst letting agent I have dealt with...”

May 03,2018
Minithumbdown
By: 'Very unsutisfied tenant'
May 03,2018
0 people found
this helpful
Horrible, unprofessional and anal. This letting agency charges few hundred pounds for agency fee and do nothing. We wanted to move out before the end tenancy and were told this will cost extra. They never follow up with repairs when needed and were very disorganized. ...
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Comment on agent fees
Horrendous, high, unacceptable and I am actually still unsure why we paid
Was this helpful? Yes
By: Joanne Graham
May 03, 2018
View all comments (1)
Dear Customer, Firstly may I say that I am disappointed that you are dissatisfied with the service provided by Jan Forster Estates our service level is of paramount importance to us and we always endeavour to provide a high quality of service. Our Tenant Set Up Fees are displayed on our website for transparency and I apologise if you feel that these are too high however they are in-line with other agents in the area. With regards to any early termination of a tenancy, there is the landlo ...
Sep 21,2017
Minithumbdown
By: 'Jane'
Sep 21,2017
2 people found
this helpful
I can't believe how horrificly bad this company is. I have had a leak for 6 months and they have sent the wrong tradesman round at least 6 TIMES. I eventually got the right man round who assured me he'd be back the week after to fix ...
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Comment on agent fees
Indifferent
Was this helpful? Yes
Jun 05,2017
Minithumbup
By: 'Josh'
Jun 05,2017
0 people found
this helpful
Lucy was both friendly and professional in her dealings with me via e-mail - very speedy replies and addressed my queries head on....
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Was this helpful? Yes
Jun 03,2017
Minithumbup
By: 'DebbieandMark'
Jun 03,2017
0 people found
this helpful
Having never rented before Lucy helped us every step of the way and kept us fully informed. Would highly recommend at one of the most stressful times in your life it's nice to have someone there that is helpful and does what she is going ...
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Comment on agent fees
Very high but so are they all. My one little thing is you had copies of our passports but still we had to pay extra for an imagration check. This should be included in the fee if nessary.
Was this helpful? Yes
May 09,2017
Minithumbup
By: 'Landlord in Newcastle upon Tyne'
May 09,2017
0 people found
this helpful
Excellent and prompt response and assistance. I have been letting my properties via Jan Forster for 2 years now. Having a "managed let" with JFE was one of the soundest decisions I've made and would highly recommend them to everyone....
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Comment on agent fees
Very competitive and I get the same or better service as many more expensive letting agents in the market! But no compromise on the quality of service either, so a winner on all fronts!
Was this helpful? Yes
Apr 26,2017
Minithumbup
By: 'Ann Irwin'
Apr 26,2017
0 people found
this helpful
My first 'port of call' was with Paul and Jess at this office and they were excellent. I had to do very little with the process (thankfully) but was always kept informed, and updated throughout. From the minute I decided to use Jan Foster's Estate ...
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Comment on agent fees
Were very fair considering the work involved they put in.
Was this helpful? Yes
Apr 24,2017
Minithumbup
By: 'Lizzy Sharp'
Apr 24,2017
0 people found
this helpful
Very good service, you were always ready to help thank you! We were glad you are the agent use by the vendor....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 19,2017
Minithumbup
By: 'Katie'
Apr 19,2017
0 people found
this helpful
Sarah was lovely over the phone, always called back wen she said she would, was really helpful during the negotiation stage and dealt with everything very quickly and gave great advice....
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Was this helpful? Yes
Apr 12,2017
Minithumbup
By: 'Mr & Mrs Dunn'
Apr 12,2017
0 people found
this helpful
Would highly recommend Jan Forster,especially Sarah McCann very helpful and kept us up to date throughout the process, very professional service....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
By: 'Dan S.'
Apr 05,2017
0 people found
this helpful
Jan Forsters have now sourced tenants for me 3 occasions and every time have done so very quickly, efficiently and have found well vetted tenants. There communication is excellent and keep you up to date at each step of the process....
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Comment on agent fees
Reasonable fees given the high level of service.
Was this helpful? Yes
Apr 05,2017
Minithumbup
By: 'Tez'
Apr 05,2017
0 people found
this helpful
Kirsty has helped me from start to finish of my renting process. She has got back to me quickly with all questions answered correctly and in detail. It has been my first rental property and Kirsty made it easy and stress free for me. Would ...
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Comment on agent fees
Average
Was this helpful? Yes
Apr 03,2017
Minithumbup
By: 'QB28'
Apr 03,2017
0 people found
this helpful
Fantastic service from start to finish. All stages of development t were communicated quickly and directly- would highly recommend to anyone...
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Comment on agent fees
Standard- not expensive in comparison to others
Was this helpful? Yes
Mar 10,2017
Minithumbup
By: 'Claire'
Mar 10,2017
0 people found
this helpful
New tenant was found and all necessary paperwork sorted easily and quickly. Very happy with the service we received thank you...
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Comment on agent fees
fine
Was this helpful? Yes
Mar 10,2017
Minithumbup
By: 'Cian McCormack'
Mar 10,2017
0 people found
this helpful
despite an undefined moving-in date being all we had to work with, Jess & Jan Forster in general nevertheless went out of their way to make the process as smooth as possible- including providing supervised access to the property a couple of days early for ...
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Comment on agent fees
a little on the steep side, but with the service provided I don't feel as totally sharked as I have previously
Was this helpful? Yes
Feb 24,2017
Minithumbup
By: 'YG'
Feb 24,2017
0 people found
this helpful
Denise is a very kind lady, and gave us lots of help in letting the property we are currently living. It is always a pleasure when talking to her....
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Was this helpful? Yes
Feb 16,2017
Minithumbup
By: 'Emma Herdman'
Feb 16,2017
0 people found
this helpful
Anna was able to help me with all my inquiries quickly and efficiently. I felt very confident that I was being given all the information I needed....
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Comment on agent fees
I think the fees were fair for the service received.
Was this helpful? Yes
Feb 05,2017
Minithumbup
By: 'Tilly'
Feb 05,2017
0 people found
this helpful
Marilyn has worked tirelessly and gone above and beyond all expectations that I had. I have been kept informed at all stages of the process of selling and I really appreciated this....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 03,2017
Minithumbup
By: 'James flynn'
Feb 03,2017
0 people found
this helpful
i would like to thank Joanne Graham who helped us through from start to finish with our new home very professional...
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Comment on agent fees
good
Was this helpful? Yes
Feb 02,2017
Minithumbdown
By: 'Lynne Holmes'
Feb 02,2017
0 people found
this helpful
Emma & Kurt were absolutely brilliant. They pulled out all the stops to get my house sold & kept us very happy and stress free in the meantime. Couldn't thank them enough for what they have done for us. They made me feel at ease ...
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Was this helpful? Yes
Jan 25,2017
Minithumbup
By: 'JamieA'
Jan 25,2017
0 people found
this helpful
It's been really quick and easy to get my property listed and rented out, the service and the communication has been quick and positive....
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Was this helpful? Yes
Jan 24,2017
Minithumbup
By: 'Ruth'
Jan 24,2017
1 people found
this helpful
We found the procedure to rent the property was kept simple and straight forward. Guidance in expectation of rental income and legal requirements was excellent. Arranging advertising and then prospective tenants visiting he property was efficient and we were kept up to date on outcomes....
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
Jan 20,2017
Minithumbdown
By: 'L'
Jan 20,2017
0 people found
this helpful
Terrible customer service. Multiple repairs were needed as I moved in, had to contact all the contractors by myself and pass the information to Jan Forster. What am I paying for?...
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Comment on agent fees
Shockingly high.
Was this helpful? Yes
By: Joanne Graham
Feb 10, 2017
View all comments (1)
Firstly may I take this opportunity to apologise that you feel that our level of customer service has failed in this instance. Our customer service level is of paramount importance to us. If you could please contact me on my e-mail address of joanne.graham@janforsterestates.com and let me know further details of your property, then I will be only too happy to help you with any requests, queries or issues that you may still have. Kind regards Joanne Graham ...
Dec 15,2016
Minithumbup
By: 'Louise'
Dec 15,2016
1 people found
this helpful
Hi I would definitely recommend using Jan foster, Sarah was professional, helpful and nothing was ever to much trouble. We will definitely use them again in the future. From start to finish a great service...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 15,2016
Minithumbup
By: 'Dan'
Dec 15,2016
0 people found
this helpful
I couldn't fault Sarah she was great! Very pleasant talk too and very understanding with various situations, she kept me updated with the progress of my purchase regularly, which was great. Sarah did not pressurise me, when there was problems with mortgages etc, Sarah was ...
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Was this helpful? Yes
Nov 25,2016
Minithumbup
By: 'Mark'
Nov 25,2016
0 people found
this helpful
Hannah was prompt, efficient and friendly. The service was excellent, providing all the information I needed to get things done....
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Comment on agent fees
I think the £300 I paid was reasonable.
Was this helpful? Yes
Sep 19,2016
Minithumbup
By: 'NorthEastEngland'
Sep 19,2016
0 people found
this helpful
We have had a great experience with Jan Foster's - they have been very efficient and organised in supporting us with the purchase of the property. Would definitely recommend to anyone....
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Was this helpful? Yes
Aug 25,2016
Minithumbup
By: 'morri'
Aug 25,2016
0 people found
this helpful
Very helpful and professional staff. Made the process very painless. Genuine interested in securing good tenant for their clients. Always ready to help, Denise and Euan thanks!...
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Comment on agent fees
fair
Was this helpful? Yes
Jul 07,2016
Minithumbup
By: 'John Collins'
Jul 07,2016
0 people found
this helpful
I wish all people involved in the property sector were as helpful as Hannah. Although the external Tenant Data system is disjointed and impractical we couldn't be more impressed with her professionalism and kindness. She kept in contact throughout the process working within tight time ...
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Comment on agent fees
Fair.
Was this helpful? Yes
Jun 08,2016
Minithumbup
By: 's_bloomfield'
Jun 08,2016
0 people found
this helpful
Paul's handling of our property viewing and subsequent interest in applying to rent the property was professional and polite, while he was very prompt in providing answers to our questions....
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Was this helpful? Yes
May 18,2016
Minithumbup
By: 'Ajit'
May 18,2016
0 people found
this helpful
Paul was very helpful and polite to respond. he has worked with an open discussion about what i wanted to achieve as a landloard and what tennants perspective is...it was a pleasure dealing with him....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Areas covered
  • NE3 2
  • Gosforth
  • NE3 5
  • Wideopen
  • NE13
  • Kingston Park
  • NE5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,125
  • Max: £445,000

Letting
  • Min: £0
  • Max: £123,000

NALS UKALA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 0 15 5 25 1 25 1 2 0

Fees

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Last updated at 07/01/2016, 2:02 PM by allAgents

Complaints Procedure

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Last updated at 2:02 PM 07/01/2016 by allAgents

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