Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of qua Read full description...lity of service and peace of mind.
Jan Forster Estates

201 High Street Gosforth, Newcastle upon Tyne
Tyne & Wear
NE3 1HE

0191 284 4050

“Do Not use! Bad service!...”

Mar 30,2018
Minithumbdown
By: 'Diana1987'
Mar 30,2018
0 people found
this helpful
We had a very bad experience *, we wanted to rent a property and we paid £600 agency fees only, the form that had to be completed was ridiculous, they want so much information more then when you apply for a mortgage on the house, they also ...
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Comment on agent fees
Bad, very bad £600 fees
Was this helpful? Yes
May 26,2017
Minithumbup
By: 'Mr Raymond Finn'
May 26,2017
0 people found
this helpful
Kurt and Emma have helped me through what has been a very difficult sale. Nothing has been too much trouble for them and they have gone above and beyond what could possibly expected from an estate agent. I called in after visiting a number of ...
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Comment on agent fees
worth every penny.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By: 'G. R. Berridge'
Jan 11,2017
0 people found
this helpful
Emma's service to us was above and beyond the call of professional duty. Nothing was too much trouble for her in arranging numerous visits for us to the property we eventually bought. She was throughout courteous and efficient, balanced effortlessly the interests of all those ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Sep 06,2016
Minithumbup
By: 'Bex, Mark, Ozzie and Alice xxx'
Sep 06,2016
0 people found
this helpful
JAN FORSTERS = BEST DECISION WE MADE!!! We were struggling to choose between Agents when selling our family home for a big move back down to Essex - we went with our gut instinct, Jan Forsters, as they were not only a local business but seemed ...
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Comment on agent fees
Exceptional Value
Was this helpful? Yes
Aug 17,2016
Minithumbup
By: 'Gabriella and Paul'
Aug 17,2016
0 people found
this helpful
Paul has been great through the process. He has stayed behind at the office and showed us the property several times after closing hours as I have not been able to get time off work. He is quick to respond to all emails and has ...
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Comment on agent fees
The agent fees were expected and reasonable.
Was this helpful? Yes
Jul 14,2016
Minithumbup
By: 'Shaun King'
Jul 14,2016
0 people found
this helpful
Both members of staff were very helpful. Matthew was great when we went to view the property and pick up the keys. Whereas Hannah was very helpful and quick to reply for any questions we needed answered with great response....
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Was this helpful? Yes
Jul 04,2016
Minithumbup
By: 'LynneG'
Jul 04,2016
0 people found
this helpful
Estate agents tend to get a bit of a bad rep but actually we couldn't fault the staff who helped us with both the sale of our house and purchase of our new one. We were quite unlucky with potential buyers for our house, with ...
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Jun 16,2016
Minithumbup
By: 'Ms C Nichol'
Jun 16,2016
0 people found
this helpful
Fantastic service from Matthew and Paul from the go on my rental property search. Matthew was in constant contact with me and helped me obtain a great property which I am thrilled with. Nothing was too much hassle. Would definitely deal with them again....
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Comment on agent fees
no issues
Was this helpful? Yes
Jun 15,2016
Minithumbup
By: 'Chris Sampson'
Jun 15,2016
0 people found
this helpful
Excellent service from Matt. Very swift response and extremely helpful from the business as a whole, too. I look forward to dealing with him in the future....
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Comment on agent fees
I am from Scotland where we don't have to pay them. I hope it goes straight into the Christmas pot for the staff.
Was this helpful? Yes
Jun 10,2016
Minithumbup
By: 'Kathryn'
Jun 10,2016
0 people found
this helpful
I have been really impressed with the efficiency and professionalism of Matthew who found me a rental property in the desired location I was looking for within 24 hours. I felt he was proactive in helping me look for what I was wanting. Paul and Russell ...
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Comment on agent fees
No comment
Was this helpful? Yes
May 26,2016
Minithumbup
By: 'M McNeill'
May 26,2016
0 people found
this helpful
Polite and courteous, Mathew seems to do all in his power to find the right tenant. While the final decision rests with the landlord, Mathew has been very helpful in helping me make those decisions. I have been a customer of J F Estates for ...
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Comment on agent fees
J F Estates seem to have set their fees at a level in line with market conditions
Was this helpful? Yes
Apr 04,2016
Minithumbup
By: 'Very happy'
Apr 04,2016
0 people found
this helpful
Kurt and Marilyn we're brilliant during our process, provided great communication and managed all issues very well. We can't thank them enough....
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Comment on agent fees
We negotiated our fees to a price acceptable to both parties. This was a very competitive fee.
Was this helpful? Yes
Feb 27,2016
Minithumbup
By: 'Jo V'
Feb 27,2016
0 people found
this helpful
Really happy with Jan Forster Estates overall. They kept me updated by text with viewing dates and on feedback received. All the staff I dealt with, Judith and Sarah were very up beat and realistic with me and it was always a pleasure to speak ...
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Comment on agent fees
Agents fees were fixed which was good in that I knew what to expect but with a percentage I wonder if the agents would have driven to encourage buyers to pay just that little bit more which would have benefitted the agent and myself.
Was this helpful? Yes
Dec 02,2015
Minithumbup
By: 'Paula Gascoigne'
Dec 02,2015
0 people found
this helpful
I would highly recommend Jan Forster Estates; from the initial valuation meeting through to completion the team were friendly, professional and efficient. Lyndsey in particular has been extremely helpful and her understanding and sympathetic approach helped to put my mind at ease on many occassions! ...
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Was this helpful? Yes
Nov 27,2015
Minithumbup
By: 'Dr.Sekhar'
Nov 27,2015
0 people found
this helpful
Jan Forsters helped me put my house on rent.The team was courteous and helpful with all advice. Charlotte was quick to respond to all queries and Anna Storey who has helped with the management has liased with the tenants well and made the process ...
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Was this helpful? Yes
Nov 13,2015
Minithumbup
By: 'John ford'
Nov 13,2015
0 people found
this helpful
I have found everyone I have spoken to regarding sale/rental of my property very helpful and knowledgeable. My main contacts being: Charlotte Jen Andy Claire. Thank you all :-) John...
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Was this helpful? Yes
Nov 11,2015
Minithumbup
By: 'GEORDIE'
Nov 11,2015
0 people found
this helpful
My only complaint is that the new tenants had moved in a week and I had not received the deposit, rent and paperwork....
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Was this helpful? Yes
Nov 09,2015
Minithumbup
By: 'JUNE MADDICK'
Nov 09,2015
0 people found
this helpful
Excellent advice, photographs really showed off the property to its full potential. Viewings took place the day after it was put on the market and the first person who viewed it took on the tenancy....
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Was this helpful? Yes
Oct 17,2015
Minithumbup
By: 'david'
Oct 17,2015
0 people found
this helpful
I have had excellent prompt professional service from all at jan forster estates.Melissa Carmen is my main contact but she has introduced me to her team: I have sold a property and let one v recently through them I am very happy!...
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Was this helpful? Yes
Oct 16,2015
Minithumbup
By: 'Ben Dawson'
Oct 16,2015
0 people found
this helpful
The agent responded to emails very quickly with every query I had, as well as keeping me updated on the process of the sale. This was great as I never had to ring for an update! The agent was always very professional and pleasant on ...
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Comment on agent fees
not applicable
Was this helpful? Yes
Sep 17,2015
Minithumbdown
By: 'Anonymous'
Sep 17,2015
0 people found
this helpful
Our letting staff member advised us nothing once we sent our application forms in for review after our offer was accepted. After 3 weeks of no contact from the estate agents we called and were advised our letting staff member had gone on holiday and there ...
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What agent could do to change your mind?
kept us up to date, advised us on the holiday schedueled - passed our application onto another staff member, upload our details to UK tenancy checks. Not passed my infomarmation onto a 3rd party company to sort out gas/electric/council tax etc
Attached Files
Was this helpful? Yes
By: Joanne
Oct 16, 2015
View all comments (1)
Good afternoon and thank you for your feedback. It is always disappointing to receive negative comments and I apologise if our service has not met your expectations. I am unable to find which property and tenancy your comments relate to. If you would kindly e-mail me at joanne.graham@janforsterestates.com then I can begin to look into the issues that you have raised with the relevant members of staff and branches. Rest assured that as a 5 star rated agent, we take All Agents feedback seriously a ...
Sep 07,2015
Minithumbup
By: 'Vic'
Sep 07,2015
0 people found
this helpful
Everyone I dealt with was very pleasant and professional. Following the final inspection of the property after I'd moved out, I heard the next day about the status of my deposit, which was good as I wasn't left waiting and wondering. I'd also left a ...
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Comment on agent fees
The fees are absolutely astronomical - 50% + VAT, which came to ‚£405, just to draw up a contract and read a couple of references. I think this is a standard thing with letting agents these days but I do think the size of agency fees these days is utterly disgusting. Whilst my experience of this agent was positive overall, I am looking to rent a flat directly from a landlord for my next property, to avoid being landed with another load of unreasonable fees.
Was this helpful? Yes
Aug 06,2015
Minithumbup
By: 'Alix'
Aug 06,2015
0 people found
this helpful
myself and my partner are renting for the first time. Hannah has been very helpful in getting the letting agreement done quickly. I had a problem with my application as my work wouldn't give an email and she did everything possible to get me through ...
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Was this helpful? Yes
Jul 18,2015
Minithumbup
By: 'Susan Bell'
Jul 18,2015
0 people found
this helpful
Was always available when questions needed asking. Kept me informed about landlords requests. Tenancy has not been finalised yet but I'm sure Matthew will be very helpful during the process ....
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Was this helpful? Yes
May 07,2015
Minithumbup
By: 'Sophie Reeves'
May 07,2015
0 people found
this helpful
Good service. Friendly and helpful. I Would recommend using this estate agent to a friend. Definitely would use jan forster in the future...
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Was this helpful? Yes
Mar 17,2015
Minithumbup
By: 'A Heppell'
Mar 17,2015
0 people found
this helpful
Very Knowledgeable with good advice given. Plenty of time spent discussing various option regarding rental. In all highly recommended and professional....
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Was this helpful? Yes
Feb 06,2015
Minithumbup
By: 'JON HURFORD'
Feb 06,2015
0 people found
this helpful
During my sale, i dealt with Sarah Jones in the Gosforth branch. I found her professional, attentive and very keen to find solutions and drive things forward. I wouldn't hesitate to recommend her to anyone considering using Jan Forster....
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Was this helpful? Yes
Jan 26,2015
Minithumbup
By: 'Len Thwaites'
Jan 26,2015
0 people found
this helpful
I was very pleased with the sale of my bungalow, it was my first time selling a home and I found a buyer very quickly. There was no hassle or problems at all....
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Was this helpful? Yes
Jan 17,2015
Minithumbup
By: 'Len Thwaites'
Jan 17,2015
0 people found
this helpful
I was very happy with the sale of my house, it was my first time selling and I was very impressed with how quickly it was dealt with. I was kept informed every step of the way and staff were very pleasant and helpful....
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Was this helpful? Yes
Dec 24,2014
Minithumbup
By: 'V Douch'
Dec 24,2014
0 people found
this helpful
Callum was very helpful and responsive. He set up a schedule of visits at short-notice on a Saturday which was very impressive. He also recommended other suitable properties and responded to queries and requests very quickly. He was supportive during the process of negotiating the ...
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Was this helpful? Yes
Areas covered
  • NE3 1
  • Newcastle upon Tyne
  • NE3 3
  • Gosforth
  • NE3 4
  • Jesmond
  • NE1
  • NE2
  • NE4
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £96,000
  • Max: £372,000

Letting
  • Min: £0
  • Max: £182

NALS UKALA The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 12 2 13 1 10 0 1 1

Fees

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Last updated at 07/01/2016, 2:16 PM by allAgents

Complaints Procedure

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Last updated at 2:16 PM 07/01/2016 by allAgents

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